Fontainebleau Miami Beach4.5 out of 5.0
Recent guest reviews
Super crowded, lines everywhere, beach was packed with chairs, pools was packed with chairs, if you wanted to sit comfortably, needed to pay $350 upgrade for beach bed. Nickel and dimed you for everything
We wanted a family vacation and chose Fontainebleau. Overall here are some key highlights. Pros: - Room had a great view of the Ocean - Hotel has great beach access - Fantastic restaurants (Hakasan, Scarpitta) Cons: - Overcrowded pool - Pool chairs to guests ratio is very low, as it seems like they force you to spend $500 - $1000 for pool sofas and Cabanas - Staff/Security comes at you if you are sitting on a pool sofa after 4:30pm when there is no chance to rent it out. It seems like United, they are hell bent on you not sitting even if you are there just to make sure your kids are ok.
Expensive but I guess you pay for confort!! Staff was very friendly and accommodating. Loved the pools and beach. The only downside was the seating area by the pool; overcrowed, not enough lounge chairs.
Valet is the worst waited over an hour to get my car last night and called for my car this morning for check out was told the car would be ready in 10 minutes and waited over an hour rediculous
Excellent restaurants, I also enjoyed the boardwalk along the beach. This has been one of my better vacations
unfriendly environment, Room did not have condiments, Shower looked very dated. IMAC in the room is basically useless. Slow internet and even you tube doesn't work. What is the point of having it then if I cannot atleast browse. So disappointing. Also fridge started making loud sound in middle of night and service staff took for ever to come I am a platinum customer and when I asked for room upgrade since it is a VIP hotel the staff acted as if they are giving me a charity.I should have picked Lowes hotel instead
This is my all time favorite hotel. I highly recommend to all.
Excellent hotel - top notch service and classic old school Miami styling.
I booked a vacation for 5 days 4 nights (double bed with balcony). They put us in a one bedroom with a balcony, The bathroom was filthy like someone just left. The bed wasn't made up. We had to call down stairs twice just to get someone to clean the room. Then it took 3 days of us asking and begging for the rollaway bed. Even though they took 2 days to give us one while telling us it will be right up they still charged me for the first 2 days like I had one. Then the next morning they called and said the owner is on their way in so we have to be transferred. We were then transferred to a smaller room with one bed again. Same issues for a day no rollaway bed. Then they took over 2 hours to bring our bag. To make matter worst they said we have to leave the room for the owners and wait on a text message until the room is ready which wasn't until mid-day.
Fabulous scarpetta was a disappointment but all other restaurants were nice
Great everything was five star and the luxury was amazing in this hotel
I will come back!We had amazing time the stuff in hotel is excellent! Love it!
The Fontainebleau Hotel is hands down the best hotel I've ever been to. For starters, the building itself is gorgeous. The rooms are beautiful and comfortable. The hotel is right on the beach and has an amazing pool area. The Fontainebleau is also home to LIV Nightclub, bars, a spa, retail stores, restaurants, etc., which make the stay even better.
It was very difficult finding check in and any type of assistance but there was a phone nearby and the operator directed us to the trestle towers. Upon walking up Stephan and OLYMPEA were engaging in a conversation when we walked up the two of them just stared. I advised them I wanted to check in neither of the two opened their mouth at the time . Finally Stephan said ID And credit card needed for checking . I PROVIDED both . There was absolutely no friendliness at all that you would expect at such a nice hotel. You can tell they don't enjoy there job at all and the both of them should consider working behind in the back office where customer service does not matter . It was my 2nd time staying at fountainbleu however this was my friends first time needless to say I will not be returning . This experience was not a good first or second. I believe honestly maybe this hotel is based upon some type of celebrity status.
Other than the room being really too small for two people, it was a good hotel.
The hotel is beautiful and the amenities are excellent. If it were not for one really difficult experience trying to have the mini-bar snacks (which are displayed front-and-center in on top of the dresser/desk) removed from the room this would have been a perfect hotel resort experience. The mini-bar snack problem was severe enough to put the experience in a bad light, which is a shame because the rest of the experience was wonderful.
I'm a foodie and the food was Outstanding ! Customer service was spot on !
It was a great experience in a lovely hotel with a lot of history
This place is disorganized and overrated. Room came with two trash cans and weird awkward issues like bathroom doors conflicting To go up to your room in the Versailles tower is a mission and a half The valet takes forever The customer service is rude And you cannot order dine in from hotel restaurants!! You can't even call in the order!! You have to literally go down and wait Pathetic
Excellent location in Miami Beach ! Private Beach.. No Crowding.. Awesome Dining in the Hotel .. Excellent Concierge Services .. Super Friendly staff... A very Happening place.. Great art exhibits within the Hotel.. Got awesome suite for us with fantastic views..of the beach as well the Bay..