The facilities were awesome. The pools, hot tubs, poolside bar, and indoor snack bar were awesome. The concierge was very nice and helpful. Our room was lovely, but we had a few issues. First, the floor was very dirty and turned our feet nearly black. We had to wash them before getting in bed. There was also a loose spring or something on my husband’s side of the mattress that was sticking into his ribs. He had to sleep in the middle of the bed, which made having a king kind of pointless. There was also no bedding or pillows for the couch that folds flat for our kids. I asked at the front desk when we came back from dinner for two pillows and bedding. It took forever to come and when it did, they didn’t bring any pillows. We called the front desk and housekeeping at least 3 times each and there was no answer. So although the overall facilities, design, and layout were great, I give it low marks for staff responsiveness and cleanliness due to the floor.
All the extra charges and staff wasn’t helpful. Not once did I ever get asked if I needed anything.
The costumer service is awful! Stay away! Room wasn’t ready until after check in time. Staff is rude and doesn’t want to be bothered with anything. No pool chairs ever available and beach chairs took forever to get and once we got them and went down to the ocean they gave our chairs away to someone else. We paid a lot for this hotel and travel a lot. Never been so dissatisfied with customer service at a hotel. Save your money and go somewhere else.
The pools were great as they had some shade and some sun. Location was great. Beach was great. Pools were often dirty. Requested a replacement iron and never received one. The bed was terrible. But the beach and weather was great! Staff were overall helpful.
The property is run down. The shower walls were dirty with hair stuck to the walls. Manager I spoke to wasn't really receptive to what i was telling him/asking. I stayed at Grand Beach Surfside before this stay and loved it not this one. Will not stay here again.
Overcharged me for valet parking. I was charged for 3 nights but only used their valet for one night.
Pools and area outstanding. Fitness Center best of any hotel I’ve ever stayed. Convenient beach access with plenty of padded chairs / beds. Kid friendly. Also adult only areas on rooftop pool/bar.
It was perfect location, beautiful beach and beautiful outdoor.
Needs remodeling had to get service twice for the room toilet not running right
FABULOUS!! We once again had a most enjoyable stay at the Grand Beach Hotel! The friendly staff,from the valet parking attendant who so warmly greeted us (and remembered us!), to the WONDERFUL MARIA ELENA BEARZI at the front desk who made us feel like family and always goes the extra mile to ensure we have an awesome stay--THANK YOU MARIA!-- to the cheerful housekeeping staff-- definitely makes our vacation a pleasure! The location is excellent, especially that the boardwalk now extends to the hotel, making our daily walk on the boardwalk so much more inviting. The room is spacious, and we enjoy the living room area very much. Looking forward to our next stay at the Grand Beach--our "go-to" hotel in Miami!
When we checked in we ended up with an extra $140 added to our bill.
Damage main rolling door of restroom, damage cabinet door of refrigerator and missing light bulb of wall light in living room.
I hated that room service menu for dinner was over at 10 sometimes earlier of the kitchen wasn’t busy. I loved the lobby drink specials and happy hour.
Located in Mid Beach within a short walk of Miami Beach Boardwalk, Grand Beach Hotel is within a few miles (5 km) of other popular sights such as Collins Avenue Shopping Area. This 430-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and a 24-hour fitness center.
Enjoy a bite to eat at Chez Gaston, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11:00 AM.
All 430 soundproofed rooms provide minibars, coffee makers, and safes. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer free toiletries and bathrobes. Rooms also include phones.
Renovated in 2016, Grand Beach Hotel offers 2 outdoor pools, a 24-hour fitness center, and 2 spa tubs. Valet parking is available for USD 44 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach hotel include free WiFi in public areas, a business center, and coffee/tea in a common area.
The facilities were awesome. The pools, hot tubs, poolside bar, and indoor snack bar were awesome. The concierge was very nice and helpful. Our room was lovely, but we had a few issues. First, the floor was very dirty and turned our feet nearly black. We had to wash them before getting in bed. There was also a loose spring or something on my husband’s side of the mattress that was sticking into his ribs. He had to sleep in the middle of the bed, which made having a king kind of pointless. There was also no bedding or pillows for the couch that folds flat for our kids. I asked at the front desk when we came back from dinner for two pillows and bedding. It took forever to come and when it did, they didn’t bring any pillows. We called the front desk and housekeeping at least 3 times each and there was no answer. So although the overall facilities, design, and layout were great, I give it low marks for staff responsiveness and cleanliness due to the floor.
All the extra charges and staff wasn’t helpful. Not once did I ever get asked if I needed anything.
The costumer service is awful! Stay away! Room wasn’t ready until after check in time. Staff is rude and doesn’t want to be bothered with anything. No pool chairs ever available and beach chairs took forever to get and once we got them and went down to the ocean they gave our chairs away to someone else. We paid a lot for this hotel and travel a lot. Never been so dissatisfied with customer service at a hotel. Save your money and go somewhere else.
The pools were great as they had some shade and some sun. Location was great. Beach was great. Pools were often dirty. Requested a replacement iron and never received one. The bed was terrible. But the beach and weather was great! Staff were overall helpful.
The property is run down. The shower walls were dirty with hair stuck to the walls. Manager I spoke to wasn't really receptive to what i was telling him/asking. I stayed at Grand Beach Surfside before this stay and loved it not this one. Will not stay here again.
Overcharged me for valet parking. I was charged for 3 nights but only used their valet for one night.
