The room was small. Found a bug internet bed, mold in the bathroom and stains in furniture.
Wasn't the greatest check-in experience and front desk staff were slighty confusing
The staff was helpful and friendly
We stayed here for 3 nights the fire alarm kept going off 2 out of the 3 nights I had my children with me and my daughter is sensitive to loud noises so all night she kept crying we couldn’t sleep and the manager Sierra was extremely rude when we complained saying it’s not her fault so I have stayed here before but after this last incident I am not returning Poot customer service
Could use more staff for sand service. But clean and good location. Room was small and no where to sit really besides the bed. Pools and jacuzzi are nice. Beach is great.
Wonderful experience, fantastic staff and amazing breakfast. Hands down best experience, we enjoyed ourselves and can not wait to come back and stay again!
Perfect
The hotel is not as new but everything works perfectly fine. The stuff is extremely friendly and accommodating. The location is one the best, close to everything. We had a great time and definitely going back again…
Nobody understood that not being notified about "URGE MIAMI FESTIVAL 2022", a huge event at the hotel, was an issue. Unfortunately, in the context of the hate crimes that the LGTBQ community is suffering, not being notified about this event put my kids in danger. I still have vivid images of 'Pulse', in Orlando, Fl, the gay bar that was attacked by a gunman, and in Colorado, a few days before my stay. I was there by myself with my two kids, age 10 and 12, passing next to the pool to go to the beach. What was going to be the answer of the hotel if another crazy person opens fire???? I am an educator and a single parent, who went to South beach to celebrate my 50th birthday. The impoliteness of the manager, Sierra, escalated the situation, as she clarified that the small pool was open for my kids to go (small is just one floor up from the big pool) and, that it was so upsetting that there was a private party at the hotel, 'she will let them go to the big pool'. The treatment, the tone, the lack of sensitivity, the unapologetic behavior, the lack of communication, absolutely unacceptable.
great place
The ceiling in the shower had black and yellow stains, the whole shower had calcium build up, the shower head had green rust- the entire time I felt like I was cleaner at the beach than the bathroom. The front door didn’t properly close. The curtains were dirty. The hallways carpet had huge stains. The outside of the hotel needs a lot of love too (power wash or paint job). I’ve been staying at this hotel annually since 2015 but I think this is the last year for me. The quality does not match the price I pay to stay here.
Walkable to different areas
Very great experience
I normally don’t like taking the time to write reviews but I chose this place because of the reviews on this website and it did not disappoint. This THE perfect location because it was walking distance to the beach, the pool at the hotel was great and had killer music and a good bar, the music and vibe made me feel like I was in a Vegas day pool party. It is like a 10 minute walk to great bars, restaurants and clubs. Ocean Drive (which is the main tourist area) is just behind the hotel, but the best part is that it’s about 10 minutes away from all the loud clubs and bars so you can actually get some sleep at night but walk to anything you want. 20-30 from MIA airpot and the staff at the hotel was super friendly. We were even greeted with the free drink once when we came back from our little day adventure. The rooms are great size, the only thing I don’t like is that you don’t have a fridge you have to pay extra for that. That is a take away from the hotel. But from beginning to end it was an amazing experience this won’t be a place you’ll regret staying. They also have an upstairs restaurant that opens at 7 AM, it had a great continental breakfast/buffet style set up but you can also order off a menu. Buffet style breakfast was $33 with tax and tip I thought it was a decent price. Hotel is super clean inside and out, and there is 24 seven stuff at the front desk which is perfect because a lot of the times we lost our keys or we forgot them and we were able to get new keys.
Ok
Located in South Beach, Royal Palm South Beach Miami, a Tribute Portfolio Resort is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Ocean Drive. This 393-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and a 24-hour gym.
Relish the Mediterranean cuisine at Byblos Shorecrest, one of 3 onsite restaurants, which serves dinner, or enjoy the pool views at Florida Cookery. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
Guests can expect to find 42-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include iPod docks, sitting areas, and coffee makers.
Guests of Royal Palm South Beach Miami, a Tribute Portfolio Resort have access to 2 outdoor pools, a 24-hour gym, and conference space. Valet parking is available for USD 52.0 per night. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a business center, a computer station, and express check-out.
The room was small. Found a bug internet bed, mold in the bathroom and stains in furniture.
We appreciate the feedback, Donald.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
Wasn't the greatest check-in experience and front desk staff were slighty confusing
John, at Royal Palm South Beach Miami, we always strive for excellent guest experiences, including the check-in process. We regret if there was any lack of clarity from the front desk staff. Rest assured, your feedback has been noted and will be used for improving our service delivery. Thank you for your feedback and we hope to host you again in the future.
Thank you for sharing your perfect rating with us, Felipe!It's wonderful to see how much you appreciated your time at Royal Palm South Beach Miami! We want everyone to feel right at home at Royal Palm South Beach Miami. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
The staff was helpful and friendly
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.
We stayed here for 3 nights the fire alarm kept going off 2 out of the 3 nights I had my children with me and my daughter is sensitive to loud noises so all night she kept crying we couldn’t sleep and the manager Sierra was extremely rude when we complained saying it’s not her fault so I have stayed here before but after this last incident I am not returning Poot customer service
Melvin,Receiving your feedback with regards to your recent stay is quite disheartening. We deeply regret any inconvenience you and your family may have faced, especially pertaining to the repeated activations of the fire alarm. We aim to provide an atmosphere of peace and comfort for all of our guests, and we sincerely apologize that your stay was marred by these disturbances.We would also like to extend our apologies regarding your interaction with our management staff. We are committed to showcasing the utmost respect and courtesy to all of our guests, which seems to have been amiss in your instance. When approached with any concerns, our goal is to show understanding and provide the best solutions possible. Clearly, we fell short in providing the responsive and empathetic service you expected and we are truly sorry you left with this impression.We appreciate the time you invested in sharing your candid feedback. It is our hope that you might reconsider your decision and grace us with an opportunity to redeem ourselves. We believe we can provide an experience seamlessly aligned with your expectations, offering you and your family the pleasant stay you deserve. Your satisfaction is extremely important to us, and we would be genuinely eager to restore your faith in our facility and services.
Could use more staff for sand service. But clean and good location. Room was small and no where to sit really besides the bed. Pools and jacuzzi are nice. Beach is great.
Thank you for the great rating, Alyson!We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our cleanliness, prime location and ample amenities, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward.We look forward to sharing an even better experience with you soon!
Wonderful experience, fantastic staff and amazing breakfast. Hands down best experience, we enjoyed ourselves and can not wait to come back and stay again!
Thank you for the glowing review, Kristen!We're delighted to hear that you had a wonderful stay at Royal Palm South Beach Miami. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.We appreciate you for taking the time to leave your feedback!
Perfect
Thank you for taking the time to leave this wonderful rating, Ronald! We hope to see you again soon at Royal Palm South Beach Miami so we can share yet another amazing experience!
The hotel is not as new but everything works perfectly fine. The stuff is extremely friendly and accommodating. The location is one the best, close to everything. We had a great time and definitely going back again…
Thank you for the 4/5 rating, Mirela!It's fantastic your time at the Royal Palm South Beach Miami was so great! We're happy you appreciated our kind staff and ideal location so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.
Jessica, it's regrettable to learn that your stay couldn't meet your expectations. We lament the issues that you experienced with the cleanliness and maintenance in your room. We take hygiene and quality of our rooms very seriously, and what you described is not a common occurrence. Rest assured, your feedback has been relayed to our management team for immediate action. Please accept our sincere apologies and we hope you give us another opportunity to provide a more pleasing stay in the future.