Beds are uncomfortable. Doors were slamming all night long in nearby rooms .. people smoking weed near lobby doors
Some bartenders/waiters were a bit rude but other hotel staff in the lobby were very friendly and good to be around.
The oceanfront
Close to the beach
Property is old. Staff isn’t kind. They promised a fridge and I didn’t get it.
Room was dilapidated and filthy. Looked as though they had only wiped countertops with greasy rag, built up scum on edges of dressers and seating. Duvet between sheets looked like it hadn’t been washed in years.
Great stay
Location was great and most staff was wonderful. Just had a bad experience with a valet who pulled up our rental car to the very front and parked it and didn’t notify us as we were sitting and waiting for 20 minutes. We are understanding people but felt that a simple sorry, when we approached them to ask about our car would have been nice. Also, for umbrella rental, a young man seated us were a couple were already set up. We had no clue until I was laying there sunbathing and they returned with their beverages and verbally and embarrassingly criticized us for taking their spot. I apologized and explained myself and we worked things out and she calmed down and understood because her tone of voice changed. I spoke to the young man who sat us there and told him that I understood he was just trying to help and do his job. Though, I feel the hotel should have a chair for each guest if it’s going to advertised that it’s included in our fees. This situation could have been prevented. It ruined our mood and resulted in us leaving and driving to another beach 25 minutes away. I am not sure if the hotel’s dropped prices had anything to do with the rowdy spring breakers. Our first experience of South Beach was greatly impacted by the things we can’t unsee. We tried to make the best of everything but feel this area isn’t as nice as it was and aren’t sure if we would give it a second try. Oh, to top it off we were billed for many snack bar items that were knocked off their sensors! Ugh
Excellent customer service! Everyone was on top of their game, front desk kinda slow, not full staff at from on rush hour...food was great and drinks as well! Definitely will come back!
BUYER BEWARE - Not a Family Friendly resort as advertised on Orbitz or at the Royal Palm site. Do NOT take children unless you are ok with partying and open drug use. Not enough character space for me to complete a proper review and explain.
It was great experience, right on the beach very convenient.
Was close to south beach on ocean drive. Room was not ready at 4pm
😡😡😡no no estoy feliz con lo servicio ni con el trato de la gente
Coming from the hospitality industry...The staff were exceptional! True hospitality! Especially the bellman the assistants with taxis, bikes, etc.. the beach/towel and food service on beach were great too! The location is wonderful!! The property is a little tired and in need of repairs here and there and some refreshing but our stay was wonderful!
There was absolutely poor service at the pool bar/restaurant area and beach front. They always ran out of food and beverage items and the wait to order was extremely long. I also had a hard time receiving new bath towels and wash cloths. I had to call 3 times over the get them. When I did one was dirty. The bathroom by the pool smelled horrid, like urine. They also ran out of pool and beach towels numerous times. This hotel had overall terrible service.
Very unorganized front desk staff some we cheerful but the wait was extremely long wasted hours in line on a vacation. The beds were extremely uncomfortable. Other then that there’s hope but ultimately those are two huge problems. The rooms were a little beat up .
The property was outdated and not very clean. This property charges your card $150 each night of your stay. They do it in the middle of the night as to not alert hotel guests. This is a very conniving tactic and not conducive to a high end resort style property
Located in South Beach, Royal Palm South Beach Miami, a Tribute Portfolio Resort is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Ocean Drive. This 393-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and a 24-hour fitness center.
Relish the Mediterranean cuisine at Byblos Shorecrest, one of 3 onsite restaurants, which serves dinner, or enjoy the pool views at Florida Cookery. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
The 393 accommodations feature sitting areas. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, coffee makers, and free local calls.
Guests staying at Royal Palm South Beach Miami, a Tribute Portfolio Resort enjoy access to 2 outdoor pools, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 45.00 per night. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include conference space, a business center, and a computer station.
Beds are uncomfortable. Doors were slamming all night long in nearby rooms .. people smoking weed near lobby doors
We appreciate you taking the time to share your feedback. We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
Some bartenders/waiters were a bit rude but other hotel staff in the lobby were very friendly and good to be around.
Thank you for taking the time to share this 5/5 review! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated some our team's service. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our bartenders/waiters with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon! Have a wonderful day!
Thanks! It's outstanding your time at Royal Palm South Beach Miami was fantastic. We can't wait until your next visit! Have a spectacular day!
The oceanfront
Thank you for taking the time to leave this wonderful review! We're so glad to hear that you had a positive stay with us at Royal Palm South Beach Miami! We're also thrilled that you loved our oceanfront location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you. Have a lovely day!
Thank you for this lovely rating! We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Royal Palm South Beach Miami. We'd like to share an even better experience with you soon. Have a nice day!
Close to the beach
We appreciate you taking the time to share your feedback. While we're glad you enjoyed our convenient location, we're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
Property is old. Staff isn’t kind. They promised a fridge and I didn’t get it.
We appreciate that you took the time to share your feedback. We're disappointed that your stay in our hotel didn't exceed your expectations and that our team didn't go above and beyond to be of assistance. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience.
Room was dilapidated and filthy. Looked as though they had only wiped countertops with greasy rag, built up scum on edges of dressers and seating. Duvet between sheets looked like it hadn’t been washed in years.
Thank you for sharing your feedback with us. We regret that you experience with us was anything less than perfect and that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to so we've shared your concerns with the appropriate members of our team so that we may improve moving forward. We hope to have a chance to host you again so we may share a more positive experience that our guests are accustomed to.
Great stay
Thanks for the perfect rating! We're pleased to hear that you have fully enjoyed your stay at Royal Palm South Beach Miami, as we strive to create a full service experience for our guests. We can't wait to see you again soon! Have a fantastic day!
Thanks for the feedback. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.