The property pools and beach access are great, but that’s were the compliments end. The service is extremely slow everywhere in hotel (bellman, front desk, pool servers, housekeeping etc.). I didn’t find the hotel to live up to 4 star service standards, can definitely locate better hotels in Miami Beach.
solid experience!
Food was terrible. No flavor, dry, and overpriced.
The property was beautiful. Our room was not very clean. It had someone else’s trash in it when we got there, and hair on the walls in the shower. Other than that it was a beautiful resort.
The staff was all very friendly, only complaint is the timeliness for requests was a little ridiculous… the hotel was beautiful, but no AC in the elevators or hallways which was a little weird. The staff was helpful with local dining and activity recommendations. The beach/pool staff especially was outstanding… friendly and prompt and very personable. The pools were clean and so relaxing. The bed was comfortable. Rainfall shower was amazing. Had a great stay overall!
The property is beautiful. When i reserved the room i asked for an early check in and a late check out. I got to thr property at 1:30 pm they did not have the room ready. I went to relax on beach. Normal check in is at 4, my room still eadnt ready at 4 pm. Got in my room about 530 my bags took another 45 minutes to be brought up to my room. Only after I went to ask for the manager Carlos, who was awesome. Ordered room service at BEfORE 8 AM IT ITS STILL NOT HERE AT 9 AM. THIS PROPERTY IS TOO EXPENSIVE FOR ALL THE PROBLEMS YOU GO THROUGH.
They didn’t clean the room during my stay. Refrigerator not available only if paid for . Staff was friendly especially Carlos he went above and beyond
Nothing.paid for front ocean view gave me partial one
I loved the front desk staff very welcoming and accommodating
Whe we walked in to the room there were clothes out in the balcony (not our) plus the balcony was extremely dirty. Called to speak to manager, they told me he will give me a call back and he never called. Also went to the beach, asked for drinks and it took over an hour just to bring me a glass of champagne.
The place is beautiful and rbe staff us great. They are doing the best they can. I think the management needs to learn how to figure out how to run a hotel. They ran out of towels two days, you cant get ice in your room unless you call the front desk. On the fourth day we are here the Mailbu restaurant decides not to accept walkup customers. Reservations only. The pool bar ran out of most items on their lunch menu more than once. Its just poorly ran. Fir the price you pay its very disappointing.
Legendary room seemed it was too basic it didn’t have any wow factor to it
A very nice hotel, but severely understaffed and miss managed with unhelpful entitled sounding staff. Calling guest services goes tk voice mail, they didnt bring aa batteries for the tv remotes, in room service menus online dont reflect their recent closures, room service food was crusty, the pools and beach staff were slow and unfriendly
Excellent service. Carlos made our experience exceptional!
Eden Roc Miami Beach places you in Mid Beach, within a leisurely stroll of popular sights such as Miami Beach Boardwalk and 41st Street. This 415-room, 4.5-star resort welcomes guests with 3 outdoor pools, 2 restaurants, and a 24-hour fitness center.
Enjoy dining at Nobu, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:30 AM.
All 415 soundproofed rooms provide minibars, espresso makers, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Rooms also include phones. Housekeeping is available on request.
Renovated in 2017, Eden Roc Miami Beach offers 3 outdoor pools, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 52.43 per day. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include express check-out, a terrace, and laundry facilities.
The property pools and beach access are great, but that’s were the compliments end. The service is extremely slow everywhere in hotel (bellman, front desk, pool servers, housekeeping etc.). I didn’t find the hotel to live up to 4 star service standards, can definitely locate better hotels in Miami Beach.
solid experience!
Wow! Thank you for the review of your stay at Eden Rock Miami Beach Resort. We love knowing that we delivered a memorable experience and hope to see you again! Sincerely, Eugenia Dwyer General Manager
Food was terrible. No flavor, dry, and overpriced.
We always aim to deliver an amazing experience, so it is disheartening to know that you didn't enjoy dining with us. Had our team known you were not happy with your food, we would have been happy to make it right and remake your order. In the future, please do not hesitate to let us know of any issues as they arise. Other than this, we hope you had a lovely time, and we how for another chance to really WOW you going forward. Sincerely, Eugenia Dwyer General Manager
The property was beautiful. Our room was not very clean. It had someone else’s trash in it when we got there, and hair on the walls in the shower. Other than that it was a beautiful resort.
Our housekeeping team is generally commended for their attention to detail, so we're surprised and disappointed to read your concerns. In the future, please do not hesitate to notify our front desk personnel of any discomforts so that they can work to find a solution right away. Please consider giving us another chance to host you the next time you're in the area so that we can deliver a stay that is more representative of our true value. Sincerely, Eugenia Dwyer General Manager
The staff was all very friendly, only complaint is the timeliness for requests was a little ridiculous… the hotel was beautiful, but no AC in the elevators or hallways which was a little weird. The staff was helpful with local dining and activity recommendations. The beach/pool staff especially was outstanding… friendly and prompt and very personable. The pools were clean and so relaxing. The bed was comfortable. Rainfall shower was amazing. Had a great stay overall!
Thank you for choosing to stay at Eden Roc Miami Beach Resort! We're delighted that you enjoyed our comfortable beds, amazing rainfall showers, and sparkling, relaxing pools. We'll be sure to check the A/C in the areas you mentioned, and we'll also work to consistently respond to guest requests promptly. Having said that, it's wonderful that our warm hospitality and helpful recommendations for exploring the area helped make your stay great. Thanks a million for your kind compliments and we'd love you to visit us again! Sincerely, Eugenia Dwyer General Manager
The property is beautiful. When i reserved the room i asked for an early check in and a late check out. I got to thr property at 1:30 pm they did not have the room ready. I went to relax on beach. Normal check in is at 4, my room still eadnt ready at 4 pm. Got in my room about 530 my bags took another 45 minutes to be brought up to my room. Only after I went to ask for the manager Carlos, who was awesome. Ordered room service at BEfORE 8 AM IT ITS STILL NOT HERE AT 9 AM. THIS PROPERTY IS TOO EXPENSIVE FOR ALL THE PROBLEMS YOU GO THROUGH.
Thank you for being our guest and for letting us know about your stay. Early check-in and late check-out are based upon availability, so we apologize for any issues with your check-in. It's also unfortunate there was an issue with room service. We will review your feedback with our teams to identify where improvements can be made. We'll also let Carlos know you appreciated his prompt service regarding your bags. We know we can do better and hope you will allow us another chance to prove it. Sincerely, Eugenia Dwyer General Manager
While our relaxing pool areas and convenient beach location were suitable for your travels, we want to apologize for falling short in other aspects of your stay. We are committed to providing quality service and will discuss your feedback to ensure that we are upholding this commitment. We know that we can do better and would love another shot to impress you. Sincerely, Eugenia Dwyer General Manager