Location
Besides the smell of Mildew and the horrible parking situation, The hotel was ok. Close to everything and beach access.
Extremely disappointing.
The pool is very small. I had an ocean view. The room had mold in the ceilings and hallways. I also had to buy air freshener for my room because it had a bad odor. They allowed me to check in early. There’s is construction going on both sides of the building. The pool area is also a bit dated.
The location of the hotel is excellent. We booked a ocean front room. The view was excellent. Due to Covid, the hotel seems understaffed.
The property still under construction and no restaurant service
Ferociously understaffed. Seriously overworked staff trying to fight the tide of deterioration. e.g., Hair dryers, Terrace chairs( one per terrace). Instead of amending the amenities and saying something like Hair Dryers available on a first come first serve basis. But no they pretend to be surprised that there is no Hair Dryer, What there are not two chairs?, etc. The toilet ran continuously and took five to six seconds of holding down the plunger to properly flush. Maintenance inform me first there is nothing wrong and then finally that ALL of the toilets work this way! Spanish would be a real help because the majority of the maintenance and cleaning either speak very little English or not at all. Check in at 4pm and Maid service goes home at 5pm. Once you are in the room crew will not go in room. For the amount of work I had to do the price should have been less. Manager is not adjusting the price. They are barely getting by as it is.
Room wasn’t ready for us to check in at 4:50pm. Said it would take 20 minutes, 45 minutes later still nothing ready, said they were cleaning room as we speak, 30 minutes later I approached desk to inquire, still not ready so they give us another room. Go to new room and somebody was already occupying that room. Go back down and get another room that was finally good after almost 2 hours. We could smell weed all in the halls and was really just dirty. Definitely wouldn’t recommend staying here. We will never be back for sure!!!!
N/a. Not comfortable with the place. Not what I was looking for
didnt give us the correct room. never clean the room
Nice location as soon as entering mid-beach. Easy access to boardwalk and beach. Clean premises with friendly staff.
The carpet in the public hallway was dingy and but the room accomodations were nice and clean.
This was my 2nd and last stay at this hotel.. I stayed there last year 2018 and the pool was being "renovated "..so we couldn't use the pool.. 2019 and the signs posted say only 7- 8 people allowed in the pool at once .. were not warned about this prior to and its July its was very hot and my family didn't want the beach as our only option. 2019 July upon check in there were problems the clerk was very short with her demeanor rude and condescending She gave me my room key went to my room and it wasn't the room accommodations that i reserved nor paid for ahead of time .. I reserved the executive suite for my family and I . The clerk gave me 1 king bed and 1 sofa bed..She also stated that the hotel was sold out and that she couldn't give me the room I reserved and she suggested I call Orbitz . So after getting Orbitz involved the manager comes over and gives me 2 rooms next door to eachother only to arrive and 1 of the rooms was filthy.. Just a complete waste of time.. The bathroom toilet leaked the entire time as well.. Ruemola was at least tried to make things right but the desk clerk needs more training..
Really close to the shore and friendly staff, the cleanest of the hotel was excellent
The obly good thing about the place was that it was close to tge beach but other than that it looks like its falling a part. Our room was ok though.
Located in Mid Beach, Best Western Plus Atlantic Beach Resort is adjacent to Miami Beach Boardwalk and within a 5-minute walk of 41st Street. This 186-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
Best Western Plus Atlantic Beach Resort's 186 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Video-game consoles, safes, and ironing boards are other standard amenities.
At Best Western Plus Atlantic Beach Resort, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is available for USD 34.00 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include conference space, a business center, and a computer station.
Location
Besides the smell of Mildew and the horrible parking situation, The hotel was ok. Close to everything and beach access.
Thank you for choosing our hotel and for providing feedback regarding your stay. We are happy you liked our location and other aspects of our hotel. our comfort is very important to us, and we are sorry we fell short of your expectations. It was our pleasure serving you, and we hope you will stay with us again for a much better experience. Barbara Romano, General Manager
Extremely disappointing.
We appreciate you choosing our hotel and taking the time to share your concerns. We strive to provide outstanding service and hospitality to every guest, yet it seems we were not up to par this time. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Barbara Romano General Manager
The pool is very small. I had an ocean view. The room had mold in the ceilings and hallways. I also had to buy air freshener for my room because it had a bad odor. They allowed me to check in early. There’s is construction going on both sides of the building. The pool area is also a bit dated.
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team members to improve our accommodations going forward. Also, your comments regarding the pool area have been shared appropriately. Our mission every day is to provide seamless, exceptional hospitality so our guests' will want to return. We hope you will give us the chance to redeem ourselves the next time you are in the area. Barbara Romano, General Manager
The location of the hotel is excellent. We booked a ocean front room. The view was excellent. Due to Covid, the hotel seems understaffed.
Thank for you being our guest. We are glad to read you enjoyed the view from your room and that our location was perfect for your needs. However, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Barbara Romano General Manager
The property still under construction and no restaurant service
Thank you for being our guest and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing renovations. We would love for you to experience our updated look and hope you will come back and see us. Thank you again. Barbara Romano General Manager
Ferociously understaffed. Seriously overworked staff trying to fight the tide of deterioration. e.g., Hair dryers, Terrace chairs( one per terrace). Instead of amending the amenities and saying something like Hair Dryers available on a first come first serve basis. But no they pretend to be surprised that there is no Hair Dryer, What there are not two chairs?, etc. The toilet ran continuously and took five to six seconds of holding down the plunger to properly flush. Maintenance inform me first there is nothing wrong and then finally that ALL of the toilets work this way! Spanish would be a real help because the majority of the maintenance and cleaning either speak very little English or not at all. Check in at 4pm and Maid service goes home at 5pm. Once you are in the room crew will not go in room. For the amount of work I had to do the price should have been less. Manager is not adjusting the price. They are barely getting by as it is.
We were sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer a great stay experience to our guests with clean, comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Barbara Romano General Manager
Room wasn’t ready for us to check in at 4:50pm. Said it would take 20 minutes, 45 minutes later still nothing ready, said they were cleaning room as we speak, 30 minutes later I approached desk to inquire, still not ready so they give us another room. Go to new room and somebody was already occupying that room. Go back down and get another room that was finally good after almost 2 hours. We could smell weed all in the halls and was really just dirty. Definitely wouldn’t recommend staying here. We will never be back for sure!!!!
Dear Guest, please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. Your feedback is of utmost value, and we will use it as a training tool to improve our guest experience going further. Please consider coming back so we can make it up to you. Barbara Romano, General Manager
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Barbara Romano General Manager
N/a. Not comfortable with the place. Not what I was looking for
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Barbara Romano, General Manager
Sattanya, thank you for choosing Best Western Atlantic Beach Resort and for your terrific review of our hotel. We are delighted you enjoyed our convenient location between South Beach and North Miami Beach, and we look forward to your next visit with us. Barbara Romano, General Manager