nice venue
Bathroom to small and dirty.
Clean and staff were excellent
The room and location were great. Check in was easy. Parking... overly confusing. Would have rated higher, but I was continuously given an invalid parking ticket and couldn't leave the property. When asked for help, the entire staff answer was "not my problem". Almost made me late for my flight. Very poor attitude by property personnel. Disappointing.
The technology is amazing and location is perfect.
The hotel was situated in town downtown and relatively close to everything. U didn't like the shower head's. They were rusty and needed to be replaced. The water pressure was low when taking a slower, probably because the shower heads were rusted out.
The bathroom wall next to the toilet paper holder had some brownish stain and no housekeeper except for every third day even though we asked to have our room done specifically because of the state we got it in. I found the front desk not well trained. I’ve worked at a Hilton property as a night manager of the front desk and I’m disappointed. The waitstaff and bartenders were a welcome delight however so I appreciate that at least. Doorman a younger man was very rude to us when we got lost in the ballroom area, treated us like we were trespassing and was short with my husband when asked how to get to the skywalk to go to the Marriot across the way. They also forgot to note our anniversary which we specifically called to add to the reservation.
I love the staff! They were all very welcoming, accommodating, and pleasant. The thermostat in the room didn’t seem to work to change the temperature, but we were able to turn it off when we were cold so I did not complain. The water pressure is low in the shower and the pool is very small to have so many rooms in the hotel. The pool area also needs new patio cushions because they are very worn or to change out into the regular pool seating is fine too. They need more seating at the pool and a larger pool area for sure. Some of the guests couldn’t find seating for a while and had to place their things on the sides. We did not have to, but as a guest I would be upset that I had nowhere to relax or place my things comfortably.
very outdated hotel
Everyone was very professional and the food was very good
I really enjoyed my stay. The staff was nice and loved the precautions that were taken during Covid to make sure each guest had a stay that was healthy and and both clean
The hotel was in a great location and had a beautiful pool and lobby. The rooms were spacious with amazing views of the city and water. The only downside was that this hotel is only cleaning rooms every 3 days due to COVID. However, the staff is very accommodating and friendly. All my requests for towels and other required items were taken care of quickly. I would stay here again if the hotel offered daily cleaning.
It was ok
Convenient location. Great views. Beautiful pool area.
DONT DO IT! SCAM PHOTOS. POOR SERIVE, HORRIBLE ROOM, OVERPRICED AEVERTHING
Located in Downtown Miami, Hilton Miami Downtown is within a 5-minute walk of Adrienne Arsht Center for the Performing Arts of Miami-Dade County and within 15 minutes of other popular attractions like Phillip and Patricia Frost Museum of Science. This 4-star hotel has 528 guestrooms and offers an outdoor pool, a 24-hour gym, and a 24-hour business center.
In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the bar. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to noon.
The 528 rooms are shared and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect WiFi, wired Internet, and 40-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards.
At Hilton Miami Downtown, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
nice venue
Bathroom to small and dirty.
Thank you for sharing your feedback. We regret that your guest room's bathroom was not properly cleaned and will address your concerns with our housekeeping team to ensure all of our spaces meet and exceed our high standards. We hope you will consider visiting with us again so that we can create a better stay for you.
Clean and staff were excellent
Thank you for taking notice of our pristine accommodations here at the beautiful Hilton Miami Downtown! We enjoyed having you and our team will marvel at your high praise! Be sure to return to soak up more of our luxurious features in the future!
The room and location were great. Check in was easy. Parking... overly confusing. Would have rated higher, but I was continuously given an invalid parking ticket and couldn't leave the property. When asked for help, the entire staff answer was "not my problem". Almost made me late for my flight. Very poor attitude by property personnel. Disappointing.
Thank you for sharing your experience, although we're deeply disappointed that it fell below our usual service standards. It's clear from what you described that our team should have been more helpful and warm, and we will address this internally. We apologize for the inconvenience caused and hope this won't detract you from returning, as we would love the opportunity to win you over.
The technology is amazing and location is perfect.
Thank you for highlighting our terrific convenience and ideal location! It's always gratifying to hear from satisfied guests and we're delighted that your stay was excellent. We eagerly await your next visit to Hilton Miami Downtown!
The hotel was situated in town downtown and relatively close to everything. U didn't like the shower head's. They were rusty and needed to be replaced. The water pressure was low when taking a slower, probably because the shower heads were rusted out.
Hello, that you for the feedback.
Thank you for visiting, we hope to welcome you back to improve your experience.
The bathroom wall next to the toilet paper holder had some brownish stain and no housekeeper except for every third day even though we asked to have our room done specifically because of the state we got it in. I found the front desk not well trained. I’ve worked at a Hilton property as a night manager of the front desk and I’m disappointed. The waitstaff and bartenders were a welcome delight however so I appreciate that at least. Doorman a younger man was very rude to us when we got lost in the ballroom area, treated us like we were trespassing and was short with my husband when asked how to get to the skywalk to go to the Marriot across the way. They also forgot to note our anniversary which we specifically called to add to the reservation.
Thank you for sharing your experience though I'm disappointed that it fell below our usual service and comfort standards. It's clear from what you described that our team should have been more attentive and warm, and we will address this internally. We hope this won't' detract you from returning as we would love the opportunity to win you over.
We appreciate you choosing to stay with us at Hilton Miami Downtown and we are glad to know that you enjoyed our property. We hope you come back soon, Kenneth!