Incredible service throughout our entire stay
Great spot in the center of the action in South Beach. Great pool service and staff overall. Room wasn't ready and we had to check in a bit late, but we got a bar credit and the staff couldn't have been nicer.
Property great overall. My ocean front room was obscured by palm trees despite calling in advance to prevent this from happening having read prior reviews with the same exact issue.
Perfect location! Luxury!
Great property! Had some trouble the first day but the staff was very accommodating. Great amenities everything was clean.
Loved the stay! The valet and concierge were friendly and efficient. The ambience inside the hotel was breathtaking. Poolside was pleasant and short walk to the beach. Definitely a 5-star experience for my 40th birthday!
My ratings are 1-10 (10 is the best). Rooms: 9 Hotel Facilities/Common Areas: 7.5 Pool Staff: 6 Food: 6 Food Service: 7 Valet: 9 Front Desk: 7 Location: 6.5 Hotel was OK. We thought the rooms were great. The some of the staff could be delightful, but some were also beyond horrible. We let the bad moments roll off of us the entire week, but did have a moment of real frustration. At 12:30AM our last night, the room next to our kids’ room decided to smoke weed to the point where it woke our kids up because it smelled so strong. It was also way down the hallway. We called security twice - nothing. At 1AM, I went down to front desk and waited for 20 minutes because the one person at the desk was checking in people. Once I got to speak to front desk, security came over and claimed to have gone up and there was no smell. It turned out they went to the wrong floor. The person offered to move my kids - now at 1:30AM. She said she would call our room in a couple minutes to give us the new room number. At 2AM, hearing nothing, I went back down, and she was in the lobby. At this point, we had to be up in a few hours for our flight, so we told them to hold off on a move. She said she would note our file and make sure we got some discounts. We went to check out - not a penny of a discount on bill and the manager had no note on file. He seems to think it was made up. He threw a $100 credit at us and was done with us. Left vacation with everyone exhausted.
Very luxury, very nice staff, best location and facilities
Great service, wonderful rooms and very enjoyable pool and restaurants. Lobby and bar are very cozy, and property location is terrific. Ask for Frank or Oliver for great service when visiting the beach.
Everything was near perfect. My only concern is that the property should be updated a tad to reflect the true image of the Ritz Carlton. However, we had a great experience
There is a section of rooms in the high 300s that’s impossible to get to
Love the amazing customer experience and the attention to detail.
On arrival the entry of the hotel was great. But once you got to the room it was filthy. Bugs in the room stains on sheets was disgusting.
Located in South Beach within a short walk of Lincoln Road Mall, The Ritz-Carlton, South Beach is within a mile (2 km) of other popular sights such as Miami Beach Boardwalk. This 5-star resort has 376 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.
Explore the resort and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect 37-inch Smart TVs with cable channels and DVD players. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. IPod docks, sitting areas, and minibars are also standard.
At The Ritz-Carlton, South Beach, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 60 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a sauna, a spa tub, and meeting rooms.
Incredible service throughout our entire stay
Dear Baris, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton South Beach, and we look forward to welcoming you again soon.Warmest Regards,Kerem KendigelenHotel Manager
Dear Valued Guest, Thank you for rating your stay at The Ritz-Carlton South Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warmest Regards,Kerem KendigelenHotel Manager
Great spot in the center of the action in South Beach. Great pool service and staff overall. Room wasn't ready and we had to check in a bit late, but we got a bar credit and the staff couldn't have been nicer.
Dear Christian, Thank you for choosing The Ritz-Carlton South Beach and for writing such a gracious review. We are pleased that our inspired service and luxurious accommodations exceeded your expectations and that you particularly enjoyed our ideal location. We hope that your exceptional experience will bring you back to enjoy more of what we have to offer. It was our pleasure accommodating you, and we look forward to your next visit.Warmest Regards,Kerem KendigelenHotel Manager
Dear Elliott, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Ritz-Carlton South Beach, we would like to invite you for another outstanding visit.Warmest Regards,Kerem Kendigelen,Hotel Manager
Property great overall. My ocean front room was obscured by palm trees despite calling in advance to prevent this from happening having read prior reviews with the same exact issue.
Perfect location! Luxury!
Great property! Had some trouble the first day but the staff was very accommodating. Great amenities everything was clean.
Loved the stay! The valet and concierge were friendly and efficient. The ambience inside the hotel was breathtaking. Poolside was pleasant and short walk to the beach. Definitely a 5-star experience for my 40th birthday!
Dear Mark, Thank you for the positive review and for taking the time to recognize our hospitality. We are delighted that our Ladies and Gentlemen helped to make your visit memorable, as our goal is to provide an extraordinary stay that exceeds your expectations. Thank you also for choosing The Ritz-Carlton South Beach; we look forward to hosting you again soon.Warmest Regards,Kerem KendigelenHotel Manager