4/10 Poor
Melody Angelique
Traveled with family
Apr 25, 2026
Disliked: Staff & service, amenities, property conditions & facilities
The good: rooms are nice, showers are spacious and have great pressure and heat. Adult pool is very nice but good luck getting assistance or a towel. Beach wait staff is awesome -S/O to Miguel.
The gym has great machines and a view. But you have to go through a maze of smelly/scary back hallways to get there.
The bad: the whole place is disjointed in terms of aesthetic. Like creating continuity never crossed their minds. Service is incredibly inconsistent - nothing in the luxury realm. The Ocean Grill was genuinely one of the worst meals I’ve ever had. The bar staff in the lobby are so rude and so slow. There’s a very tall man working there that is so rude and dismissive- should not be in the service industry. There was construction going on the whole time- luckily we missed the pools being shut down by the skin of our teeth. The beach is lovely but there was construction happening there too. Went to nobu bar and the bartender tried to pass off cheap whiskey for Cointreau. Turns out he didn’t want to go to the back to get the bottle- but we sent it back and kindly asked him to do his job and serve what we paid for.
Overall: there’s no consistency or standard of service. There are lots of things in need of maintenance and you can tell where management hasn’t bothered to check in for a while. Underwhelming if you have expectations of an elevated experience.
Melody Angelique
Stayed 4 nights in Apr 2026