Looks the part. but is very expensive.
The hotel didn’t give us clean towels daily bir
Very disappointing. They are understaffed. I stayed during early-May. The hotel is beautifully situated and Nobu hotel’s slat water pool looks onto the beach. Very pleasant. However, I was disappointed with the lack of staff. They are doing house keeping every three-days due to “covid.” I found this cheap and imagine most guests are vaccinated at this point. It seemed like they are trying to cut costs. Worse, they lied to me. They said they would make an exception and promised daily light house keeping upon checking-in. When I called to ask for it, they said they were not doing it and that none of the hotels are ( I checked, others are). I didn’t appreciate the manager’s lies, condescending and rude behavior when I requested house keeping and at minimum to empty the trash. Honestly, not emptying the trash for three-days is gross. When they did service on the third day the room wasn’t cleaned until 4pm. I left the room at 8am that day and came back to find it wasn’t cleaned at 2pm. I went to the front desk and said it would be done ASAP. I went back at 3 and again to the front desk and explained it still wasn’t cleaned. The towel service was also poor. They are VERY under staffed. I was disappointed with the level of service.
Very nice place
Nice hotel for the price you pay. Rooms are good and spacious compared to some other hotels around.
I am upset with both Orbitz and Nobu Hotel as I purchased a holiday gift for a valued employee. I prepaid for the room and of course as is standard they asked her to place a card on file for incidentals. Problem is they not only took my money but billed her too! Now she is out one room night on her credit card and I am not sure if they are really getting this taken care of as one person said 7-20 days for a refund and the other is very difficult to reach (two hours on a phone) said they are trying to fix. How long does it really take to fix something like this Orbitz and Nobu? Completely unacceptable!
Stay elsewhere - this property was very disappointing.
We could not get ahold of anyone with guest services for 5 different times we tried to call. There was also a photo shoot going on and we were told to move from our seats so they could have that area. Extremely disappointed and won’t stay here again.
It was good. Room was clean and hotel appearance and ambiance met our expectations. I felt they cut a few too many corners due to “COVID”. For instance, all their water stations by the pools were closed, for good reason, but I felt they should have replaced this service with someone offering a tray of waters or cool bottled water. Also, room service was canceled, so each morning, we had to hunt down the cart in the halls for some more K-cups. I feel like someone could have supplied baggies of necessities each morning. It is supposed to be a 5-star hotel after all. Still, the staff still there did do their best, and we were happy. We would go back for another visit. The beach is great! Very clean and quick drink service. Recommend just using Uber Eats or Postemates for breakfast and lunch food. Much cheaper than their cafe, which was the only food place open until about 1pm. Again, COVID reasons kept all their restaurants closed.
From the elevators to the gorgeous rooms, this is the place to be!
The smell of the hotel is very agreeable. What did t like is the AC is very high some days and feel freezing.
Located in Mid Beach, Nobu Hotel Miami Beach is within a few miles (5 km) of popular sights such as Miami Beach Convention Center and Miami Beach Botanical Garden. This 206-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a private beach, and 2 restaurants.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.
All 206 recently renovated rooms feature minibars, espresso makers, and safes. Guests can expect to find free WiFi and 60-inch TVs with cable channels and pay movies. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Ironing boards and desks are also standard. Housekeeping is available on request.
Guests of Nobu Hotel Miami Beach have access to a private beach, 4 outdoor pools, and a gym. Valet parking is offered for USD 52.43 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include free WiFi in public areas, a business center, and express check-in.
Looks the part. but is very expensive.
The hotel didn’t give us clean towels daily bir
Very disappointing. They are understaffed. I stayed during early-May. The hotel is beautifully situated and Nobu hotel’s slat water pool looks onto the beach. Very pleasant. However, I was disappointed with the lack of staff. They are doing house keeping every three-days due to “covid.” I found this cheap and imagine most guests are vaccinated at this point. It seemed like they are trying to cut costs. Worse, they lied to me. They said they would make an exception and promised daily light house keeping upon checking-in. When I called to ask for it, they said they were not doing it and that none of the hotels are ( I checked, others are). I didn’t appreciate the manager’s lies, condescending and rude behavior when I requested house keeping and at minimum to empty the trash. Honestly, not emptying the trash for three-days is gross. When they did service on the third day the room wasn’t cleaned until 4pm. I left the room at 8am that day and came back to find it wasn’t cleaned at 2pm. I went to the front desk and said it would be done ASAP. I went back at 3 and again to the front desk and explained it still wasn’t cleaned. The towel service was also poor. They are VERY under staffed. I was disappointed with the level of service.
While our beautiful location and pool views were suitable for your stay, we are saddened to hear that we fell short in other aspects. Rest assured that our team is committed to delivering the best service possible and we want to apologize for falling short. Housekeeping policies have been altered to reduce the number of interactions between guests and staff. This is a safety precaution to keep everyone as protected as possible. We will pass your comments along to our staff to ensure that we are providing the quality service that guests have come to expect. We know that we can do better and welcome the opportunity to prove this to you. Sincerely, Rhys O’Connell Hotel Manager
Very nice place
Dear Guest, We appreciated the opportunity to host you; thanks for choosing Nobu Hotel Miami Beach! It's wonderful you enjoyed our beautiful property, and we trust you had a phenomenal trip. Our team would be delighted to welcome you back the next time you're in the area. Sincerely, Rhys O’Connell Hotel Manager
Nice hotel for the price you pay. Rooms are good and spacious compared to some other hotels around.
Thank you for joining us during your time in Miami and for highlighting the excellent value we offer! Guest satisfaction means everything to our team, so we're thrilled you enjoyed your visit. We hope your positive review means you'll be coming back to see us down the road; the pleasure would be all ours! Sincerely, Rhys O’Connell Hotel Manager
I am upset with both Orbitz and Nobu Hotel as I purchased a holiday gift for a valued employee. I prepaid for the room and of course as is standard they asked her to place a card on file for incidentals. Problem is they not only took my money but billed her too! Now she is out one room night on her credit card and I am not sure if they are really getting this taken care of as one person said 7-20 days for a refund and the other is very difficult to reach (two hours on a phone) said they are trying to fix. How long does it really take to fix something like this Orbitz and Nobu? Completely unacceptable!
We deeply apologize and regret to hear that your experience was not up to par with the service standards we pride ourselves in offering our guests. As your reservation is through a third party booking, per their contract the cancellation and reimbursement would have to be processed through them. We hope in the future you can allow us the chance o hots you once again for not only a redeemable, but an incredible stay! Sincerely, Eugenia Dwyer General Manager
Thank you for staying with us and for sharing your review. We truly value our guest feedback, and I wish your staying with us had been most enjoyable. I do hope you give us another chance to live up to the expectation. Sincerely, Eugenia Dwyer General Manager
Stay elsewhere - this property was very disappointing.
We greatly appreciate your feedback and regret to hear we did not exceed your expectations this time. This is certainly not the way in which we want our Guests to review our Resort and hope to welcome you back for a stay nothing short of incredible. Our Sincere Apologies, Eugenia Dwyer General Manager
Thank you for taking the time to share your feedback. It's unfortunate to hear that you didn't receive any fresh towels during your stay. Out of an abundance of caution due to the ongoing pandemic, we have halted our turn-down services, and therefore any fresh linens would need to be requested from the front desk. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead. Sincerely, Rhys O’Connell Hotel Manager