Absolutely a fantastic hotel and staff!
Upon arrival the room was extremely dirty. Stains on walls, stained sofa, ripped bedsheets, cracked glass table, stains on carpet and there was dirty underwear and socks left on bookshelf from previous guest. We got moved to a slightly better room but it was also dirty and there were also stains on walls and really dirty floors. Rooms both had cracked tiles throughout, rusted furniture and overall it was extremely poorly maintained. Even the hallways had stains through carpets and elevators were very beat up. This is the worst 4 star hotel I have ever stayed in.
Staff very nice,the room very dirty.
Overall everything was great, just wish they informed us of a $200 a day service free. Things like that can make u have to budget your stay.
This is by far the best hotel I have ever stayed in. I was greeted with champagne at check in and I was given a complimentary bottle and chocolate covered strawberries with a birthday greeting in my room. The overall look inside was very sexy. The pool area amazing view of the ocean and a pool side bar and restaurant outside. Awesome.
Pet friendly beautiful hotel
It wasn’t clean
They charged for parking when I was leaving, for which I was not told.
Property was nice, I enjoyed the staff and amenities inside. The room was disappointing for the amount I paid. Outdated TVs (30inches), room was pretty beaten up ( broken chandeliers, broken mirrors)customer service texted me I sent them the pictures of everything I saw and nothing was done about it. I let the front desk aware about they only waived $100 which I didn’t think was fair especially me coming down for my 30th birthday. I doubt I would return again after my experience.
Pool was great roach in 646 dollar a night room not so much and mgmt did nothing to rectify the issue
The property was awful. I was unable to use the pool during my stay.
Mondrian South Beach places you in South Beach, within a leisurely stroll of popular sights such as Collins Avenue Shopping Area and Lincoln Road Mall. This 270-room, 4.5-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and a restaurant.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a continental breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include iPod docks, refrigerators, and microwaves.
Guests of Mondrian South Beach have access to a marina, a full-service spa, and an outdoor pool. Valet parking is available for USD 49.22 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and meeting rooms.
Absolutely a fantastic hotel and staff!
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.
Upon arrival the room was extremely dirty. Stains on walls, stained sofa, ripped bedsheets, cracked glass table, stains on carpet and there was dirty underwear and socks left on bookshelf from previous guest. We got moved to a slightly better room but it was also dirty and there were also stains on walls and really dirty floors. Rooms both had cracked tiles throughout, rusted furniture and overall it was extremely poorly maintained. Even the hallways had stains through carpets and elevators were very beat up. This is the worst 4 star hotel I have ever stayed in.
Thank you for sharing your experience with us. The many inconsistencies in service and the lack of comfort you describe in your room are unacceptable to us, and I would welcome the chance to make this right. Please contact me at the address below so that we might find a convenient time to speak directly. Again, our profound apologies.
Staff very nice,the room very dirty.
Thank you for your visit and feedback. Our apologies for the inconvenience experienced with the room.
Overall everything was great, just wish they informed us of a $200 a day service free. Things like that can make u have to budget your stay.
Hi thank you for staying here with us. We appreciate your honest feedback we will make sure to use this as a training experience. Thank you so much and have an amazing day
Thank you for staying. Our apologies for any inconvenience experienced during your stay.
This is by far the best hotel I have ever stayed in. I was greeted with champagne at check in and I was given a complimentary bottle and chocolate covered strawberries with a birthday greeting in my room. The overall look inside was very sexy. The pool area amazing view of the ocean and a pool side bar and restaurant outside. Awesome.
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!
Pet friendly beautiful hotel
Thank your amazing review! We appreciate your feedback and cant wait for you to visit again in the near future! Have an amazing day.
It wasn’t clean
They charged for parking when I was leaving, for which I was not told.
Thank you for your review and for your most recent visit to Mondrian South Beach. We are sorry you encountered these challenges during your stay, rest assured that this is not the standards that we pride ourselves in. Please contact us directly so we can gather detailed information about your experience and assist you with whatever is needed. Thank you.
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.