When I arrived my hotel room lights were not operational for the entire room. I contacted the front desk to ask for service and the customer service rep seemed disinterested in my problem. He did mention that there was nobody on staff that could help until tomorrow after 9 am. When I asked if I could get a different room, he quickly responded that there was no available rooms and went back to his conversation.
Super super soft bed. Like sink 6 inches on the mattress. Carpet damp/wet In room.
So close to all the sailing and food
Everything was going well, until the following morning we found a bug on our bed. Very similar to a bed bug, when I brought it down to the desk the woman said that it was probably not a bed bug because it was “red.” The will place the room OOO and will have the room inspected. I was not offered anything additional.
Nice location
This was my second stay at this hotel. I like how all the rooms have a small foyer in front so your door isn't right on the hallway, feels more private. Also the hotel has a boutique feel. The pool is great, not crowded & the location is perfect
NICE HOTEL CONVIENT AREA
Great location.
The view was from 1104 was amazing
The location is great. The elevators don’t work/work I consistently and they close the pool deck at 6 pm which is silly. The restaurant has been closed since the start of Covid. Staying in a private residence we had no access to services like Housekeeping
The hotel was amazing. The view was awesome from our room. The hotel staff was kind and even recommend some places for us to try for food.
Amazing hotel
This was a nice hotel. It’s in a busy spot with many different restaurand d ashop ants
The view was incredible I just wish the room were a bit more updated
Located in Coconut Grove within 2 miles (3 km) of Shops at Merrick Park, Hotel Arya, BW Premier Collection is within a few miles (5 km) of University of Miami. This 135-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
Plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. MP3 docks, refrigerators, and coffee makers are also available. Housekeeping is available on request.
At Hotel Arya, BW Premier Collection, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. Valet parking is offered for USD 30.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
When I arrived my hotel room lights were not operational for the entire room. I contacted the front desk to ask for service and the customer service rep seemed disinterested in my problem. He did mention that there was nobody on staff that could help until tomorrow after 9 am. When I asked if I could get a different room, he quickly responded that there was no available rooms and went back to his conversation.
Super super soft bed. Like sink 6 inches on the mattress. Carpet damp/wet In room.
Thank you for completing this review. We value your feedback and hope you will stay with us again in the near future.
So close to all the sailing and food
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Everything was going well, until the following morning we found a bug on our bed. Very similar to a bed bug, when I brought it down to the desk the woman said that it was probably not a bed bug because it was “red.” The will place the room OOO and will have the room inspected. I was not offered anything additional.
Thank you for completing this review. We value your feedback and apologize for your less than satisfactory experience. We have investigated it with a third party company and the test was negative. We called the number you provided a left a message with this information and we will reach out to you again once we have the physical report from the 3rd party company to provide you with.
Nice location
Thank you for completing this review. We value your feedback and hope to see you again soon.
This was my second stay at this hotel. I like how all the rooms have a small foyer in front so your door isn't right on the hallway, feels more private. Also the hotel has a boutique feel. The pool is great, not crowded & the location is perfect
Thank you so much for this great review! We look forward to seeing you again soon!
NICE HOTEL CONVIENT AREA
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon.
Thank you for completing this review. We value your feedback and apologize for your less than satisfactory experience. We hope you will allow us another opportunity in the near future to exceed your expectations.