Negatives: We have stayed here twice-kids in the pool both times, running around splashing. Pool is not a party pool. Also pool has limited sun for tanning. Bar and staff at sugar are great. Views are worth the trip.
Everything was wonderful and would definitely stay again. The only thing I could say was the cleaning ladies could have done a better job. We didn’t get all of our trash taken out, and also did not receive wash cloths. Thankfully they gave us the replacement full sized towels when they came in and cleaned.
Amazing customer service. Amazing cleanliness. Close to shopping which was so convenient for last minute shopping, Best hotel I’ve ever visited in Miami!!!
EAST Miami is a new hotel, it's very well located at the heart of the Brickell area and part of the new Brickell City Centre shopping mall. Location is perhaps its biggest appeal with many attractions, restaurants and shopping options all at walkable distance. There is a lot of activity (in the good sense of the word) around the hotel. The few drawbacks include the busy/noisy area and a rooftop bar means lots of people fighting for the elevators on the weekend. Rooms are modern but already a bit tired. There is a nice pool on the fifth floor, a 24hr gym, two restaurants, among other good features to have at your disposal. The view from a corner room is as good as it gets without overseeing the water. The least appealing side of EAST is the lack of room cleanliness, which is a real shame. Even after asking for proper room cleaning, what you get is basic sheet and towel replacement, but it's not up to par with other high end hotels.
Great hotel no complaints at all, would definitely stay again
The hotel is modern and beautifully designed..My only complaint were the pillows were very flat. I requested new ones and they sent up foam pillows and they were better. I'M REALLY picky with pillows amd mattresses. The views are sick. Love the location..
Very upscale and clean
Opted for everyday cleaning ( never happened.. 2 of 6 days ) no common room for ice or microwave….. very disappointing - fire alarm ma malfunction half way down from the 30th floor when someone yelled to us saying it was a test Bernadette Samuel
Todo excelente
Everything about this place was amazing I would definitely stay again when I visit Miami. The
Location Location Location, very upscale, Brickell beats South Beach hands down
This property very much exceeded my expectations, great area, perfect staff and exquisite view. I booked the corner king and we were on a high floor, the view was just amazing!!!
Excellent service. I would not hesitate to book again in the future. Highly recommended!
Located in Downtown Miami, EAST Miami is adjacent to Brickell City Centre with other popular attractions like FTX Arena within a couple of miles (3 km). This 352-room, 4.5-star hotel welcomes guests with 4 outdoor pools, 2 restaurants, and a 24-hour gym. It's connected to a shopping center in central Miami and also close to Florida Grand Opera and LoanDepot park.
Enjoy dining at Quinto La Huella, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free manager's reception. Continental breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include furnished balconies, minibars, and coffee makers.
Guests staying at EAST Miami enjoy access to 4 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is available for USD 49.00 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, a spa tub, and conference space.
Negatives: We have stayed here twice-kids in the pool both times, running around splashing. Pool is not a party pool. Also pool has limited sun for tanning. Bar and staff at sugar are great. Views are worth the trip.
Everything was wonderful and would definitely stay again. The only thing I could say was the cleaning ladies could have done a better job. We didn’t get all of our trash taken out, and also did not receive wash cloths. Thankfully they gave us the replacement full sized towels when they came in and cleaned.
Thank you very much for your feedback. We are glad to hear that you enjoyed your visit and would return once plans bring you back to Miami. We are sharing your feedback with our housekeeping team to ensure we provide consistent service.
We truly appreciate having you as our guest.
Amazing customer service. Amazing cleanliness. Close to shopping which was so convenient for last minute shopping, Best hotel I’ve ever visited in Miami!!!
We appreciate your kind feedback on the friendly service from our team members, central location adjacent to Brickell City Centre, and hotel design. We are looking forward to welcoming you back again soon.
EAST Miami is a new hotel, it's very well located at the heart of the Brickell area and part of the new Brickell City Centre shopping mall. Location is perhaps its biggest appeal with many attractions, restaurants and shopping options all at walkable distance. There is a lot of activity (in the good sense of the word) around the hotel. The few drawbacks include the busy/noisy area and a rooftop bar means lots of people fighting for the elevators on the weekend. Rooms are modern but already a bit tired. There is a nice pool on the fifth floor, a 24hr gym, two restaurants, among other good features to have at your disposal. The view from a corner room is as good as it gets without overseeing the water. The least appealing side of EAST is the lack of room cleanliness, which is a real shame. Even after asking for proper room cleaning, what you get is basic sheet and towel replacement, but it's not up to par with other high end hotels.
We appreciate your preference to stay with us and your elaborate review. We appreciate your feedback which we are disseminating, in order to identify the areas you mentioned you had a less than optimal experience with, and review the possibilities for implementing improvements. We hope that we will be able to welcome you back next time you are in Miami.
Great hotel no complaints at all, would definitely stay again
Thank you for choosing us to be a part of your Miami experience. Very glad to know you enjoyed your stay.
The hotel is modern and beautifully designed..My only complaint were the pillows were very flat. I requested new ones and they sent up foam pillows and they were better. I'M REALLY picky with pillows amd mattresses. The views are sick. Love the location..
We appreciate your kind feedback on the central location and hotel design. We are looking forward to welcoming you back again soon.
Very upscale and clean
Thank you kindly for choosing to experience our property. We appreciate your feedback.
Thank you so much for being our esteemed guests. We appreciate your feedback and we promise to internally review your constructive comments on your pool experience and observations, so that we can further fine-tune our offerings and approach.