Property was under construction. I'm sure I eould have enjoyed my stay mich more if thete wasn't construction.
Aaron at the front desk was great
Very long wait to get to the counter for. You need more people to handle to people registering or checking out.
Great view of the bay.
I received an early check-in which I appreciated, but the room had an odor to me. I was told they would spray it as opposed to relocate me. They said they had done me a courtesy with early checkin. The intent to make me feel ungrateful? Just the wrong response. Also, there were a stack of plates (not mine) on the floor outside of my room door that stayed there. The rooms are dated. I work in the hotel, cruise line hospitality industry. This hotel has always been a favorite to me and I love the location, but I doubt I will book there again.
Rooms were outdated and I don’t think it’s worth the price. Obviously the rate you pay is more of the location. Renovation is currently happening though.
The room is very old for Hyatt standard. There was no cold water in the room and we requested service to come up and check around 5pm before leaving for
I didn’t like having to pay so much for parking. I love the fact that the hotel was by the water and close to everything.
It was in a nice area. Nearby a lot of attractions. Only issue was that there was no cold water for the shower in my room everything was hot ! Even the toilet water was hot. Luckily I had a group of friends staying in the next room to shower in.
Location near downtown and on the bay
power went out on Valentines day at 2p. We were told it would be on in 30 min. it remained off till out check out the next day at 11a. We were without electricity for an entire 24h period. The hotel was a crazy hot mess, guests were going crazy.
Convenient location Nice lobby and entrance for an older property
Hotel overbooked. Somehow a room I had bought two weeks prior was given away. But I will admit they found us another room, but they did make me feel like if they couldn’t find one I was going to be SOL. Parking was horrendous, not sure why you have less parking than rooms but we ended up having to just force our car into spaces that were not spaces. Checking out was okay, but our card for parking was shut off, had to call parking, wait for him to verify, then come and open it up manually. Staff you check in with were friendly enough, they do their jobs and we watched them get yelled at by an irate customer, but they held their composure, and helped him best they could. Do wish the staff was a little friendlier but it’s not a deal breaker. Room we were moved to was nice, got a lizard visitor during our stay but it’s Florida so no complaints. Overall, it was an okay stay, nothing special, a few headaches, and good enough service.
Location and view are great! Seems rundown and overrrun by single night cruise guests. Restaurant is NOT good.
Staff was pleasant and very helpful. People stood outside the check in area to keep things moving and to address questions. Gave us all water while we were waiting.
It was very clean and efficient. The staff was great and helpful starting with the valet when I drove up to the time I left needing a cab. The building is a little dated. Though they have a nice coffee shop off the lobby my wife prefers Starbucks so I got drenched in the rain to make her happy.
Very clean room , will stay again ! Beautiful view
Located in Downtown Miami within a mile (2 km) of Bayside Marketplace, Miami Marriott Biscayne Bay is within 2 miles (3 km) of other popular sights such as PortMiami. This 600-room, 4-star hotel welcomes guests with a restaurant, a marina, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
37-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.
Guests staying at Miami Marriott Biscayne Bay enjoy access to a marina, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 39 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a computer station.
Property was under construction. I'm sure I eould have enjoyed my stay mich more if thete wasn't construction.
Aaron at the front desk was great
Dear Jose, we are glad you had such a great time here at Miami Marriott Biscayne Bay and that Aaron took excellent care of you. We believe we have the best of the best and he will enjoy hearing your compliments. We appreciate you giving us a perfect score and look forward to seeing you again soon. Senior Rooms Operations Manager
Very long wait to get to the counter for. You need more people to handle to people registering or checking out.
Dear Phillip, thank you for taking the time to post your review. We apologize for the wait time at our front desk. Your comments will be shared with the appropriate individuals. We hope the rest of your stay was enjoyable, and we hope to have the opportunity of serving you again. Senior Rooms Operations Manager
Great view of the bay.
Dear Jeffrey, thank you for being a guest at Miami Marriott Biscayne Bay and for your perfect rating. We are glad to know you enjoyed your stay with us and that you were especially pleased with our magnificent view. It was a pleasure hosting you, and we look forward to your return visit. Senior Rooms Operations Manager
I received an early check-in which I appreciated, but the room had an odor to me. I was told they would spray it as opposed to relocate me. They said they had done me a courtesy with early checkin. The intent to make me feel ungrateful? Just the wrong response. Also, there were a stack of plates (not mine) on the floor outside of my room door that stayed there. The rooms are dated. I work in the hotel, cruise line hospitality industry. This hotel has always been a favorite to me and I love the location, but I doubt I will book there again.
Dear Robert, thank you for choosing to stay with us once again. Please accept our sincere apologies for our accommodations not meeting your expectations and for the unsatisfactory service you received from our associates. We appreciate your feedback as we continually strive to improve, and steps are being taken to ensure this is not repeated. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Senior Rooms Operations Manager
Rooms were outdated and I don’t think it’s worth the price. Obviously the rate you pay is more of the location. Renovation is currently happening though.
Dear Xenia, thanks so much for the review and the sincere feedback. Although we continue to receive high marks for service and cleanliness, we can appreciate that you were hoping for a more up-to-date experience. We will use your comments as we plan for future updates and refreshing our facilities. We hope you will stay with us again. Rooms Operations Manager
The room is very old for Hyatt standard. There was no cold water in the room and we requested service to come up and check around 5pm before leaving for
Dear Hung, thank you for reviewing your stay with us. We are sorry you didn't dig our rooms. We will use your comments as we plan for future updates and refreshing our facilities. Furthermore, we regret the issues you had with the lack of cold water and if we were not able to resolve this concern while you were here. This has been addressed, and we are grateful for your patience and valuable feedback. We hope to have another chance to accommodate you again in the future, and we wish you all the best with your travels. Rooms Operations Manager
I didn’t like having to pay so much for parking. I love the fact that the hotel was by the water and close to everything.
Dear Guest, we were delighted to read how much you enjoyed your time at Miami Marriott Biscayne Bay. Thank you for mentioning our beautiful marina-front location close to various attractions. Your feedback regarding the parking fee will be shared with the appropriate individuals. It was our pleasure having you stay with us, and we hope you will make us your home any time you are in the Miami area. Rooms Operations Manager
It was in a nice area. Nearby a lot of attractions. Only issue was that there was no cold water for the shower in my room everything was hot ! Even the toilet water was hot. Luckily I had a group of friends staying in the next room to shower in.
Dear Guest, thanks for taking the time to review our hotel! We appreciate the honesty, and we take your comments to heart. We hate that your experience with us was muddled due to the issue you outlined in your room. We are grateful for your patience, and we're glad you enjoyed our convenient location close to various attractions. We'd love a redo, so come back soon. Rooms Operations Manager
Location near downtown and on the bay
Dear Guest, we were delighted to read how much you enjoyed your time at Miami Marriott Biscayne Bay. Thank you for mentioning our beautiful marina-front location and the convenience to downtown. It was our pleasure having you stay with us, and we hope you will make us your home any time you are in the Miami area. Rooms Operations Manager
Dear Linda, Thank you for mentioning you loved your time here. However, we regret any frustration you experienced due to our remodel. We appreciate your patience and understanding as we work on updating our property. We are very excited about this revitalization, and we invite you to return to see the final results. Thank you for choosing Miami Marriott Biscayne Bay; it was a pleasure hosting your visit.Jules NeversDirector of Hotel Operations