I liked that the room did look like the pictures on the website. I disliked having to walk to another building for any needs or concerns. The bed was hard, the floor was dirty and there was only 1 roll of toilet paper in my room. I parked my car with valet and was told to call 30 minutes in advance for my car but no one answered the phone or the phone was off the hook. The main lobby was dirty andespecially the bathroom
I checked into the Catalina. It took a while I was waiting in the lobby for check in and I was suggested to do and while I was doing so, ppl ere checking in before me. When I realized this, I go up and a resident came angry because new residents opened her door and entered her room. This was an accident on the staffs part but it delayed my check in even more. When I finally checked in, I went to rest, I heard some noise on the ceiling and as I look up there were two giant roaches coming out of the skylight. I got back for the front and ask for another room. I was sent to a suite at the cordozo next door. It was an upgrade however the cleanliness was the same as the previous room. The headboard was full of dirt for some reason. Overall, they need to focus on cleaning around the headboards and do repairs around the hotel in general.
There’s a infestation in the building I had cockroaches in my room. The toilet handle was broke. There was hair in the shower walls, on the drain and on the bed. The bedroom walls were dirty as well.
I took my wife there for her birthday. This hotel offered a free happy hour from 6-7. The bartender Kat was amazing
when I checked in to my room there was people in the room who had checked out.
The customer service was great! They made sure we had enough towels and things. We didn't like the shower. The water pressure was low and the floor wasn't slanted enough to prevent water from flooding the rest of the bathroom. Our second day there our room had zero power to any outlet or lights. But they fixed it pretty quick. The mini fridge was stored on the floor and also had a minor leak problem.
Pros: the front desk staff is friendly. Cons: it was 6 of us, 3 rooms. None of our rooms were ready - check in is at 4! According to the front desk staff, due to late check out and cleaning. Why would hotel allow late check out when they have other guests coming in? And I must also say that it wasn’t just our party that was waiting to be checked in, many other people were waiting as well. Once we get our room, there were no towels - we had to go get them ourselves. The room was subpar for lack of better words. The bathroom tiles, the window in the bathroom all looked dingy. There was a stain on the floor next to my friend’s bed. I must say that the mattress was quiet comfortable. Now the hotel amenities - plain gross. We took the elevator (which took forever, and had no air circulation) to the rooftop to look at the pool. The pool was just plain disgusting. The water was cloudy, it looked like it hadn’t been cleaned in months. The only good thing about this hotel is its location, yet I do not recommend it.
The rooms were small and outdated
The halls, elevators, pools were dirty and unkept.
This hotel was by far the absolute worst hotel I have ever stayed at. The rooms are nothing as described or pictured on the website. The rooms are filthy, smell like marijuana and are super dated. The public areas are disgustingly dirty, the pools are not cleaned and the staff does not take responsibility for anything. Social distancing and face coverings are not a priority to the staff and there are absolutely NO COVID safety measures in place. Both restaurants located on the property also have no COVID safety measures in place and the staff is rude and arrogant.
This place was extremely disappointing. There was blood all over my bed.
The hotel is located in a prime area. I paid over double the regular rate as it was during spring break. The rooms are older but renovated. Bathroom was very dated. Floor way sticky when I arrived. The key on my door continued to have issues and I went down to the reception numerous times to have them fix it. Overall, this is a party hotel and a good place to stay if you want to have a good time and meet new people. I would say it’s not so suitable for families.
Stay away! No COVID rules are being followed. NO one wears masks inside the establishment and no one stays six feet away. Aside from that, the hotel staff allows people to smoke and do drugs in the hotel lobby and by the door entrance. Aside from that, the front desk is extremely rude. The hotel room is not clean and the hallways had dirty clothes, dirt covers, used tooth brushes, etc.
What I like a about Catalina hotel it’s that I can sleep and it’s no much noise on the street I like the have 27/7 restaurant but the only thing I don’t like it’s the I have to past the restaurant just to go to the rooms
Located in South Beach, Catalina Hotel & Beach Club, a South Beach Group Hotel is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Miami Beach Boardwalk. This 190-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Maxine's Bistro & Bar, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8:00 AM to 1 PM.
All of Catalina Hotel & Beach Club, a South Beach Group Hotel's 190 air-conditioned rooms provide iPod docks, free local calls, and safes. Guests can expect to find free WiFi and plasma TVs with cable channels. Tempur-Pedic beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Ironing boards are also available.
Renovated in 2017, Catalina Hotel & Beach Club, a South Beach Group Hotel offers 2 outdoor pools, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 42.80 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a terrace, laundry facilities, and an ATM.
I liked that the room did look like the pictures on the website. I disliked having to walk to another building for any needs or concerns. The bed was hard, the floor was dirty and there was only 1 roll of toilet paper in my room. I parked my car with valet and was told to call 30 minutes in advance for my car but no one answered the phone or the phone was off the hook. The main lobby was dirty andespecially the bathroom
I checked into the Catalina. It took a while I was waiting in the lobby for check in and I was suggested to do and while I was doing so, ppl ere checking in before me. When I realized this, I go up and a resident came angry because new residents opened her door and entered her room. This was an accident on the staffs part but it delayed my check in even more. When I finally checked in, I went to rest, I heard some noise on the ceiling and as I look up there were two giant roaches coming out of the skylight. I got back for the front and ask for another room. I was sent to a suite at the cordozo next door. It was an upgrade however the cleanliness was the same as the previous room. The headboard was full of dirt for some reason. Overall, they need to focus on cleaning around the headboards and do repairs around the hotel in general.
Hello Tiffany, thank you for your review. We are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Your comments have been shared with the Managers, so they are aware of the areas that may need improvement and prevent this from happening again. Once again, we thank you for your time and we look forward to having you stay with us again soon.
There’s a infestation in the building I had cockroaches in my room. The toilet handle was broke. There was hair in the shower walls, on the drain and on the bed. The bedroom walls were dirty as well.
Hello Terria, thank you for your review. Due to our subtropical weather, there are insects throughout the city, but we have weekly preventive maintenance to avoid these instances. Our apologies if this was your experience. We appreciate your feedback and hope you will join us again where we can exceed your expectations.
I took my wife there for her birthday. This hotel offered a free happy hour from 6-7. The bartender Kat was amazing
Hi Marlon, thank you for your excellent review! We offer nightly complimentary happy Hour drinks where guests can unwind in a nice atmosphere. Thank you for joining us. We're glad you and your wife has a nice time for her celebratory stay. Please visit us again soon.
when I checked in to my room there was people in the room who had checked out.
Thank you for your review. Our sincerest apologies if you were assigned a room that was occupied. We will address this directly with the staff. Please consider us again where we can surpass your expectations.
Thank you for joining us here in Miami Beach for a fun-filled visit. We look forward to hosting you again soon!
The customer service was great! They made sure we had enough towels and things. We didn't like the shower. The water pressure was low and the floor wasn't slanted enough to prevent water from flooding the rest of the bathroom. Our second day there our room had zero power to any outlet or lights. But they fixed it pretty quick. The mini fridge was stored on the floor and also had a minor leak problem.
Thank you for your great rating! Our staff is professional and friendly, so it's nice to know this was your experience. We will look into the issues you mentioned further. We appreciate your feedback and hope to host you again for a future stay.
Pros: the front desk staff is friendly. Cons: it was 6 of us, 3 rooms. None of our rooms were ready - check in is at 4! According to the front desk staff, due to late check out and cleaning. Why would hotel allow late check out when they have other guests coming in? And I must also say that it wasn’t just our party that was waiting to be checked in, many other people were waiting as well. Once we get our room, there were no towels - we had to go get them ourselves. The room was subpar for lack of better words. The bathroom tiles, the window in the bathroom all looked dingy. There was a stain on the floor next to my friend’s bed. I must say that the mattress was quiet comfortable. Now the hotel amenities - plain gross. We took the elevator (which took forever, and had no air circulation) to the rooftop to look at the pool. The pool was just plain disgusting. The water was cloudy, it looked like it hadn’t been cleaned in months. The only good thing about this hotel is its location, yet I do not recommend it.
Thank you for your review. It's great to know that our staff provided friendly service, but we’re disappointed to learn that you did not have a better stay overall. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can exceed your expectations.
The rooms were small and outdated
Thank you for your review. We are a historic hotel that was built in the early 1900’s, so our boutique rooms are smaller than modern accommodations which is common in Miami Beach. We appreciate your feedback.
Hello Norma, thank you for your review. Unfortunately, we cannot offer daily housekeeping at this time due to COVID-19 and variant concerns. Guest accommodations come with fresh linens and towels as well as toiletries and amenities for the stay. Should a guest need a clean set of towels or linens or any extra items, they can pick them up at the front desk. Please keep in mind that our staff assist guests frequently and are busier around 11 AM and 3 PM when guests are checking in/out. Our apologies for the inconvenience. We welcome you to join us again when we can surpass your expectations.