They refused to check us in and they still charged me
The stay was awesome the staff was friendly and nice
The daytime front desk man Jean is totally phenomenal. He is knowledgeable, professional and has a great sense of humor. If everyone had a person like Jean working in thei hotel us consumers would be better off. Please update your procedure In procuring ice. There are ice buckets in room a bar downstairs but you must go to another building to get ice. Really doesn’t make sense.
The room was spacious and clean - Front Desk Staff was very accommodating and nice especially Diana and the Manager that assisted us (Forgot her Name) - Overall we had a great experience and would return :)
The location was awesome it was in walking distance of everything. However, my room had ants. They did come and spray but it really did nothing and I was a little disappointed that they didn't switch my room especially for the price that I paid. The staff were professional, and courteous.
Noise everywhere , rude staff with attitude, unclean showers
Staff there were extremely nice and very attentive to make us comfortable and happy. Room was cute and nice, only thing I didn’t really like was that we would put a “please clean” sign on the doorknob and even after being outside for 2-5 hours, they didn’t come to our room. We were there 4 days and 3 nights and they only made our room once.
The stay was Ok, overall average ...The staff were professional and respectful ...Excellent staff
Incredible location but the place needs to be renovated. The bed sagged and the shower (I got a handicap room for some reason) is horrible designed with a slippery floor and basically no delineation between the shower and the rest of the bathroom other than a bump in the wood. Still somewhat floods.
No microwave in room, the cleanliness of the property is so so the staff sucks. The amenities are in other buildings not on their property
The room was clean and comfortable, the roof top pool you are required to spend $30 in food or drink to sit around it and the other pool was cold with limited sunlight. The food at their restaurant was just ok they had a band everyday at their restaurant which was entertaining.
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The hallway and bedroom had a strange odor, the pool was dirty, the maids did not do a good job at cleaning the room. My experience was at the Maxine bistro
Awesome 2 pool options, great food options, loved complimentary happy hour, great location; only down side was no coffee in rooms.
I really enjoyed the free happy hour and the restaurants
Located in South Beach, Catalina Hotel & Beach Club, a South Beach Group Hotel is adjacent to Collins Avenue Shopping Area and within a 5-minute walk of other popular sights like Miami Beach Boardwalk. This 190-room, 3.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Maxine's Bistro & Bar, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 5 AM to 1 PM.
All of Catalina Hotel & Beach Club, a South Beach Group Hotel's 190 air-conditioned rooms provide iPod docks, minibars, and free local calls. Guests can expect to find free WiFi and plasma TVs with cable channels. Tempur-Pedic beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes and ironing boards are other standard amenities.
Renovated in 2017, Catalina Hotel & Beach Club, a South Beach Group Hotel offers 2 outdoor pools, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 42.80 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a TV in a common area, an ATM, and a garden.
They refused to check us in and they still charged me
The stay was awesome the staff was friendly and nice
Hi Freedom! We are pleased to know that our staff left such a positive impression with you. Your review will be shared to let them know that their services were appreciated. Thank you for your excellent feedback and we welcome you to join us again for another awesome stay.
The daytime front desk man Jean is totally phenomenal. He is knowledgeable, professional and has a great sense of humor. If everyone had a person like Jean working in thei hotel us consumers would be better off. Please update your procedure In procuring ice. There are ice buckets in room a bar downstairs but you must go to another building to get ice. Really doesn’t make sense.
We appreciate your excellent feedback EricS! We work hard to ensure every guest has a comfortable and enjoyable experience, so it is gratifying to read your compliments about the impeccable hospitality provided to you by our dedicated and professional staff. We are made up of three historic buildings with two restaurants, so the ice machine is centrally located for the convenience of the restaurants, so we suggest asking our front desk agents for assistance with ice requests. Thank you for your review and we welcome you to come again soon.
The room was spacious and clean - Front Desk Staff was very accommodating and nice especially Diana and the Manager that assisted us (Forgot her Name) - Overall we had a great experience and would return :)
Hi Justin, thank you for your excellent feedback! We are pleased to know that our accommodations were comfortable and our staff left such a positive impression with you. We appreciate your review and look forward to hosting you again for a future stay.
The location was awesome it was in walking distance of everything. However, my room had ants. They did come and spray but it really did nothing and I was a little disappointed that they didn't switch my room especially for the price that I paid. The staff were professional, and courteous.
We appreciate your feedback as it helps us to assess and make improvements for a better future experience. We are happy you enjoyed our great location and our staff was accommodating. Please consider us again for a future stay where we can exceed your expectations.
Noise everywhere , rude staff with attitude, unclean showers
Thank you for taking the time to share your experience with us, as guest feedback allows us the opportunity to see the areas where we need to improve. We are surprised by your comments as guest service is always a top priority of ours. Your feedback will be discussed with the team to ensure that our hospitality lives up to the high standards that we are known to provide. We appreciate your feedback and look forward to hosting you again soon.
We’re disappointed you did not have an enjoyable stay. We appreciate your feedback and hope you will join us again where we can surpass your expectations.
Thank you for a good rating. We hope you will consider us again where we can make it a 5-Star stay.
Staff there were extremely nice and very attentive to make us comfortable and happy. Room was cute and nice, only thing I didn’t really like was that we would put a “please clean” sign on the doorknob and even after being outside for 2-5 hours, they didn’t come to our room. We were there 4 days and 3 nights and they only made our room once.
Thank you for an amazing review! Our staff constantly strive to provide a welcoming atmosphere where our guests can feel comfortable from the moment they arrive. We provide daily housekeeping, so this is a surprise. We will look into this further to understand why this may have happened. We hope you will consider us again where we can make it a 5-Star stay.
The stay was Ok, overall average ...The staff were professional and respectful ...Excellent staff
Hi JR, thank you for your review. We are pleased to know that our staff left such a positive impression with you. We take pride in providing excellent guest service, so we are happy to hear this was your experience. We hope to have you as our guest again the next time you are in Miami Beach.
Hello Robert, We are sorry that you were unable to present neither a credit card nor a debit card for the incidentals hold, which as you know, is mandatory. Our policy requires that the customer provides a card for the authorization and failure to comply results in a refusal to check-in such a guest. The refund cannot be granted since the accommodation was reserved and held for you, and it could not be sold to another customer. We hope to host you another time.