I stayed at The Palms with 2 friends to celebrate a birthday. This was my first trip to Miami and we all had an amazing time. The hotel is impeccable and the service is top notch from the moment you enter. The bell boy Joseph gave us a warm welcome and accommodated us quickly. The pool bartender Emilio was so attentive and gave us excellent recommendations to restaurants and attractions nearby. The drinks he made were delicious, especially the coconut mojitos. He truly enjoys his job and it shows in the excellent customer service. The cabana beach boys were great & Jonathan at the towel station was very courteous and sweet. The only complaint we had is the long for our room and no one text us when it was ready.. They did give us an upgrade due to this issue. Other than that I would recommend this hotel
Beautiful property, nice facility & room. Great pool area and super convenient access to the beach. Great location overall, would definitely stay again!
Stuff was good
New , renovated
They ran out of beach chairs both days when we were there. They were not making you show any type of proof that you were staying there so I think some people just walk up and get a chair. They also ran out of towels one day. For the price, I think you should be given everything in the details. Very nice property.
My wife and I enjoyed an overnight stay at The Palms before boarding a cruise. Celebrated our birthdays at Essensia with a delicious meal, and great recommendations by our server. Beautiful oceanfront room, pool and beach were both lovely and poolside service was fantastic. Highly recommend.
We really enjoyed the ease of getting to the beach, that lounge chairs, umbrellas, and drink and food service were available on the beach. The food and service inside your hotel was really good and the cleanliness was excellent. Only complaint was the lounge chair/beach boys had a loud argument but then seemed to be better the next day. One guy in particular was loud and abusive towards another. But…we really enjoyed your property and will definitely consider coming back.
This is a beautiful hotel right on the beach. Lovely pool and gardens. Great food and bar. Lots of families. Would definitely come back.
Palms is a great choice for a South Beach getaway. Amazing pool and beach area, plenty of old-school SoBe charm, friendly staff, killer spa, delicious restaurant…what else could you ask? Highly recommended.
Beautiful grounds. Easy access to beach and restaurants, but still quiet location.
The Palms has a great location on the beach and the hotel is excellent. There were some problems with our stay including the following: 1. They have two elevator banks with two elevators in each. When we visited only one elevator was in service on either side. This made for a minimum 10-minute wait when either going to our room or coming to the lobby. This would have been no problem for us to use the stairs, as we were on the third floor but the stairs were not lighted and we could not get out on the lobby level. 2. Maid service. We had a two-night stay. On the second day, the maid came to our room asking if we needed service. We said "no". She left and then three hours later we received a phone call asking if we needed maid service, we said "no" but could we get three towels. The maid came promptly with three towels. We left for dinner shortly after and then our room was all clean when we came back. Problem was our personal medical prescriptions were also thrown out. 3. Inconsistent service. Many of the employees were delightful and friendly including the front desk, concierge and the bell hops. We went twice to the gift shop and the employee there was unhelpful, until I added a tip and then she offered to pour my coffee. Another time the employees filled the only elevator with cleaning supplies and after waiting for the elevator for 15 minutes and seeing them, they said, "sorry, you won't fit" from the lobby level.
First time in South Beach. Wanted something really nice, quiet, not huge and walkable to all that S Beach has to offer. The Palms not only checked all the boxes but exceeded them. Loved it!
The Palms hotel and Spa is an amazing place to stay. Outstanding services, everyone is so caring, polite and ready to help and the place is breathtaking. Real connection with the nature. Big thanks to all the staff
Property was nice and clean. Staff was great. House keeping could have been better but was ok.
The stay was excellent! Beach few steps away from hotel. Rooms were comfy and clean! Quiet hotel looking to relax - this is the place.
Located in South Beach, The Palms Hotel & Spa is within 2 miles (3 km) of popular attractions such as Lummus Park Beach and Lincoln Road Mall. This 4-star hotel has 251 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11 AM.
49-inch plasma TVs come with satellite channels and first-run movies, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Coffee makers, free local calls, and ceiling fans are also available.
Guests of The Palms Hotel & Spa enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is offered for USD 45.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach hotel include a steam room, WiFi in public areas, and conference space.
I stayed at The Palms with 2 friends to celebrate a birthday. This was my first trip to Miami and we all had an amazing time. The hotel is impeccable and the service is top notch from the moment you enter. The bell boy Joseph gave us a warm welcome and accommodated us quickly. The pool bartender Emilio was so attentive and gave us excellent recommendations to restaurants and attractions nearby. The drinks he made were delicious, especially the coconut mojitos. He truly enjoys his job and it shows in the excellent customer service. The cabana beach boys were great & Jonathan at the towel station was very courteous and sweet. The only complaint we had is the long for our room and no one text us when it was ready.. They did give us an upgrade due to this issue. Other than that I would recommend this hotel
Beautiful property, nice facility & room. Great pool area and super convenient access to the beach. Great location overall, would definitely stay again!
Dear Matthew, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that you found our property and facilities to be beautiful and convenient. We're glad you had a great time at the pool area and that the beach access was convenient for you. We appreciate your feedback and look forward to welcoming you back in the future.
Stuff was good
Dear Courtney, thank you for your feedback!
New , renovated
Dear Eugene, we appreciate your feedback!
They ran out of beach chairs both days when we were there. They were not making you show any type of proof that you were staying there so I think some people just walk up and get a chair. They also ran out of towels one day. For the price, I think you should be given everything in the details. Very nice property.
Dear Timothy,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the beach chairs and towels. We appreciate your feedback and will take it into consideration to improve our services. We hope you enjoyed your stay otherwise and look forward to welcoming you back in the future.
My wife and I enjoyed an overnight stay at The Palms before boarding a cruise. Celebrated our birthdays at Essensia with a delicious meal, and great recommendations by our server. Beautiful oceanfront room, pool and beach were both lovely and poolside service was fantastic. Highly recommend.
We really enjoyed the ease of getting to the beach, that lounge chairs, umbrellas, and drink and food service were available on the beach. The food and service inside your hotel was really good and the cleanliness was excellent. Only complaint was the lounge chair/beach boys had a loud argument but then seemed to be better the next day. One guy in particular was loud and abusive towards another. But…we really enjoyed your property and will definitely consider coming back.
This is a beautiful hotel right on the beach. Lovely pool and gardens. Great food and bar. Lots of families. Would definitely come back.
Dear Madelin, thank you for taking the time to share your experience at The Palms. We are delighted to hear that you and your friends had an amazing time and enjoyed the hotel and top-notch service. We appreciate your kind words about Joseph, Emilio, and Jonathan, and we will be sure to pass along your compliments to them. We apologize for the delay in receiving your room and the lack of communication regarding its readiness. However, we are glad to hear that we were able to make it up to you by providing an upgrade. Your feedback is valuable to us, and we will use it to improve our processes.Thank you for recommending our hotel, and we hope to welcome you back in the future.