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The Palms Hotel & Spa

4.0 out of 5.0

Recent guest reviews

We had a fantastic time at the hotel and wish our stay was longer! It's in a great location, nice pool, and just a walk across the property and out the gate to the beach where staff helps you get seating and umbrellas. They even had a little sand mound that was shaded and had little shovels and molds to make sand creatures and castles. The kids loved it. The Aveda spa on-site was also amazing! We sincerely enjoyed our time there and I'd highly recommend the place and will stay there again if we're ever back in the area!

At 2am an incredibly loud noise somewhere inside the walls/ceiling in my room woke me up. I couldn’t figure out what was it, so I called front desk. The employee not just lacked being empathetic to the fact that it was 2am, but also took close to 15 mins to send someone to check on the room noise, then finally agreeing with me to move to another room (they didn’t want to when I suggested it initially). Terrible service in situations like this. Training def needed to staff.

Great food, beautiful well-kept sandy beach but only valet parking at $42 a day. Room had a city view but ok. Very attentive staff.

Front desk staff was a little rude and non-welcoming but the rest of the staff was absolutely amazing.The hotel is close to the beach and starbucks which is great.

Great location to walk to north or south beach with plenty of shops restaurants along the way

Little over priced for what you get. Especially food

A wonderful oasis right on the beach with every amenity for a relaxing and revitalizing vacation. Would definitely recommend!

Nice hotel, right off the beach, very friendly staff and very prompt

You notice this how beautiful this hotel is the moment you walk in. Excellent friendly staff.

Great hotel it is pricey but it 5 starts friendly workers

Staff was excellent, but the rooms were not great by any means. Our bathroom door was broken to start with and the bathrooms are so small the counter space is right over the toilet. They loaded the fridge with items you had to pay extra for and left no room for you to place any of your own items. Just not good for the money you pay. The best was the staff - couldn't have asked for better!

On the beach, nice pool, clean room. Overall would stay there again.

We had an overall wonderful stay! The location is great, and the outdoor facilities including the pool and beach access were our favorite. Unfortunately, the WiFi was very slow and poor connectivity. This was the major drawback on an otherwise great experience.

Love the food staff and amenities. Beautiful property. Will return.

Plush and lots of flowers and greenery. Right on the beach. Clean. Very friendly staff.

It is accurately priced. Would not pay more for the hotel but I just needed a bed and clean(ish) shower so that is what I got.

3025 Collins Ave Miami Beach FL

Hotel highlights

  • Steps from Miami Beach Boardwalk
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Mid Beach, The Palms Hotel & Spa is adjacent to Miami Beach Boardwalk and within a mile (2 km) of other popular sights like Collins Avenue Shopping Area. This 251-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 49-inch a plasma TV with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include an iPod dock, a minibar, and a coffee maker.


Property features

At The Palms Hotel & Spa, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Valet parking is available for USD 42.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, conference space, and a business center.

Room options

Premier Room, 2 Double Beds, Garden View

Full 2 | Sleeps 4

Premier Room, 1 King Bed

King 1 | Sleeps 3

Premier Room, 1 King Bed, City View

King 1 | Sleeps 2

Premier Room, 2 Double Beds, Partial Ocean View

Full 2 | Sleeps 4

Guest reviews for The Palms Hotel & Spa

Everyone (57) Couples (108) Business (8) Family (36) Other (13) Friends (32)
5
Family with small children

We had a fantastic time at the hotel and wish our stay was longer! It's in a great location, nice pool, and just a walk across the property and out the gate to the beach where staff helps you get seating and umbrellas. They even had a little sand mound that was shaded and had little shovels and molds to make sand creatures and castles. The kids loved it. The Aveda spa on-site was also amazing! We sincerely enjoyed our time there and I'd highly recommend the place and will stay there again if we're ever back in the area!

By on Feb 16, 2019

Review comment responded on Mar 12, 2019

Dear Guest, We appreciate the time you took to provide us with your feedback! We are very happy to see you were happy about our property facilities and the service we are looking forward to your future return to us!

1
Everyone

At 2am an incredibly loud noise somewhere inside the walls/ceiling in my room woke me up. I couldn’t figure out what was it, so I called front desk. The employee not just lacked being empathetic to the fact that it was 2am, but also took close to 15 mins to send someone to check on the room noise, then finally agreeing with me to move to another room (they didn’t want to when I suggested it initially). Terrible service in situations like this. Training def needed to staff.

By , from NY, US on Feb 2, 2019

Review comment responded on Mar 14, 2019

Dear guest,Thank you for reaching with us about this matter.I apologize for any inconvenience you’ve experienced during your stay in our hotel. We do our best to address the issues directly and improve our service. We look forward to your future return so we can provide a much better experience for you.

5
Everyone

Great food, beautiful well-kept sandy beach but only valet parking at $42 a day. Room had a city view but ok. Very attentive staff.

By on Jan 1, 2019

Review comment responded on Feb 6, 2019

We are happy to see your were satisfied with your time at the Palms Hotel & Spa! Thank you for staying with us and for taking your time to share your comment! Looking forward to your visit in the future!

4
Everyone

Front desk staff was a little rude and non-welcoming but the rest of the staff was absolutely amazing.The hotel is close to the beach and starbucks which is great.

By on Dec 21, 2018

Review comment responded on Feb 6, 2019

Dear Guest, We apologize for the issues your have experienced during your stay with us! We will work hard to address it directly and make sure it does not happen again.Thank you for the feedback and hoping to welcome your back at the Palms Hotel & Spa!

5
Everyone

Great location to walk to north or south beach with plenty of shops restaurants along the way

By , from Chicago on Dec 1, 2018

Review comment responded on Jan 28, 2019

Thank you very much for your response! We are happy to hear you were satisfied with the location!

5
Everyone

Little over priced for what you get. Especially food

By on Nov 28, 2018

5
Everyone

A wonderful oasis right on the beach with every amenity for a relaxing and revitalizing vacation. Would definitely recommend!

By , from Houston, TX on Nov 26, 2018

Review comment responded on Jan 25, 2019

Thank you for you review and recommendation! Looking forward to you return to the Palms Hotel & Spa in the nearest future!

5
Everyone

Nice hotel, right off the beach, very friendly staff and very prompt

By on Nov 23, 2018

Review comment responded on Jan 20, 2019

Thank you very much for your response! We appreciate your feedback and looking forward for your visit at hour hotel soon!

5
Everyone

You notice this how beautiful this hotel is the moment you walk in. Excellent friendly staff.

By , from Oregon on Nov 4, 2018

Review comment responded on Dec 2, 2018

Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our property and look forward to your next visit to Miami Beach

5
Everyone

By on Oct 27, 2018

Review comment responded on Nov 12, 2018

Thank you for taking the time to review The Palms Hotel & Spa.