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The Palms Hotel & Spa

4.0 out of 5.0

Recent guest reviews

Just returned from this place and I was super impressed and content with the hotel. The hotel is exactly the picture you see display on the internet. Staff were amazing and so welcoming. Also very helpful with giving you information especially since I didn't know my way around. I would totally recommend this place over and over again.

Good location at top of mid-beach so you are a bit away from the south beach chaos. The staff was extremely accommodating. Really nice hotel, room and bathroom were upscale. I was unable to stay had to request an early checkout. The reservation rep was extremely accommodating in refunding the remaining unused nights which shows their commitment to customer service. We were very grateful.

Went w my husband and 3 year old and we all had a great time... Especially at the pool and the beach. Breakfast was a bit pricey so we had breakfast at the local spot two blocks away every morning.

The hotel is nice and clean. The beach is right next to it, so if you are looking to spend most of the time at the beach it's perfect. The lobby is really nice, rooms are clean and relatively comfortable, but not to spacious. The staff doesn't speak much english and could do better in terms of customer service. You have to figure out some of the things by yourself. It is a couple miles from the epicenter of South Beach so if you can't walk for 4-5 miles back and forth in the evening you would definitely need a taxi. You can barely find any good restaurant in it's proximity so going down to Washington Avenue or Lincoln Road mall it's a must for that. Reaching the hotel from the airport it's very very convinient if you don't mind taking the city bus, it stops right by the hotel. Again, overall a very good hotel if you like to spend more time on the beach and don't mind hopping on a taxi to get to the restaurants area in evenings.

Highly recommend this fabulous quaint hotel. Staff is so friendly and welcoming- grounds are clean and fresh- beach is a few steps away- it's like your own private paradise. Very calm relaxing - I would even come here for a long weekend ALONE for a little mental getaway.

The hotel was in the perfect location for a weekend trip for my girlfriend and I. The hotel and beach staff were all very friendly. The room was excellent and we enjoyed our stay at the hotel as well as the a day at the spa.

There was black mold in the bathroom which triggered my allergies. Bed was quite hard and uncomfortable. Woke up with small bites on my body and not sure if they were mosquito bites or something else. To top it all of, we got at the hotel at a quarter to 4 and was made to wait until after 4pm to check in which I have never experienced in any of the hotel I've stayed at.

Very nice resort I will definitely choose again to stay there

Pricing paid is not worth the value. Location is good for the beach however there is not much in the area.

The hotel was very accommodating and provided everything we were looking for. I would definitely recommend this place to anyone staying in South Beach, Miami

There are so many positive things about this hotel: great location, classic/quality feel, excellent service, lovely grounds. And most importantly, it's a smaller resort with diverse and well-maintained outdoor spaces. You don't have disco music blasting around the pool area, like our experience in neighboring the Confidante. Breakfast buffet was satisfactory. I wish they didn't have all those frozen pastries! Also, the beach area is beautiful. We would like to come back.

Had a great time at the pool and the beach. Had to wait over an hour for check in. Ordered a mini frig for our room that never showed up. Concierge did not seem to know about any cheaper rates or special deals that were all over the area. We were there since Wednesday morning and continually asked about any Superbowl specials or party. One sign appeared by the restaurant advertising some specials, but again that being all. On Sunday morning all tables outside the bar area had reserve signs on them, and nobody knew why. No communication. We were able to sit outside by the tiki bar and watch the game which was great. Again though no communication as nobody knew this earlier in the day.

Staff was very friendly. Felt like home not a hotel and the view was amazing. Clean pool beach was near by did not have to walk much.

It is our 6th time in this hotel. I think it says everything.

Awesome hotel! Friendly staff, nice pool, beautiful landscaping right on the ocean!

Staff very helpful, organized, and attentive; rooms in excellent condition; pool and exercise room in excellent shape. Only downside is that food is very expensive. But, if that's an issue, lots of restaurants within walking distance.

Everything about this place is 5 star. When you walk through the pathway to the beach you feel like you are on a tropical island. Do yourself a favor and experience this place.

Nice hotel, walk with extra money if you plan on having meals and drinks at the hotel "pricey" Stayed October 2016

Lovely hotel. The pool area is lush and reminds you of a tropical oasis- looks much better than surrounding hotels! You seem very secluded. Restaurant and back looks plantation style with very cozy seating and ambience. Staff is very accommodating. I would very much recommend and return

Beautiful hotel with a very friendly staff situated right on a gorgeous beach only complaint if I had one would be that we booked an oceanfront room which we got but I did not realize that hotel has no balconies wasn't a big deal because our stay there was fantastic !!

Room options

Superior Room, 1 King Bed with Sofabed, Non Smoking, Oceanfront

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking, Oceanfront

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking, Oceanfront

Full 2 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking, City View

King 1 | Sleeps 2

Guest reviews for The Palms Hotel & Spa

Everyone (25) Couples (108) Business (8) Family (36) Other (13) Friends (32)
5

fabulous hotel, great staff

Everyone
Somewhere in the garden of the hotel My view from the room

Just returned from this place and I was super impressed and content with the hotel. The hotel is exactly the picture you see display on the internet. Staff were amazing and so welcoming. Also very helpful with giving you information especially since I didn't know my way around. I would totally recommend this place over and over again.

By , from Texas on Sep 5, 2017

4
Everyone

Good location at top of mid-beach so you are a bit away from the south beach chaos. The staff was extremely accommodating. Really nice hotel, room and bathroom were upscale. I was unable to stay had to request an early checkout. The reservation rep was extremely accommodating in refunding the remaining unused nights which shows their commitment to customer service. We were very grateful.

By , from CT on Sep 4, 2017

4

nice lay out and location.

Everyone

Went w my husband and 3 year old and we all had a great time... Especially at the pool and the beach. Breakfast was a bit pricey so we had breakfast at the local spot two blocks away every morning.

By on Aug 31, 2017

4

nice small hotel and close to the beach.

Everyone

The hotel is nice and clean. The beach is right next to it, so if you are looking to spend most of the time at the beach it's perfect. The lobby is really nice, rooms are clean and relatively comfortable, but not to spacious. The staff doesn't speak much english and could do better in terms of customer service. You have to figure out some of the things by yourself. It is a couple miles from the epicenter of South Beach so if you can't walk for 4-5 miles back and forth in the evening you would definitely need a taxi. You can barely find any good restaurant in it's proximity so going down to Washington Avenue or Lincoln Road mall it's a must for that. Reaching the hotel from the airport it's very very convinient if you don't mind taking the city bus, it stops right by the hotel. Again, overall a very good hotel if you like to spend more time on the beach and don't mind hopping on a taxi to get to the restaurants area in evenings.

By , from Virginia on Aug 23, 2017

5

second time staying here

Everyone

Highly recommend this fabulous quaint hotel. Staff is so friendly and welcoming- grounds are clean and fresh- beach is a few steps away- it's like your own private paradise. Very calm relaxing - I would even come here for a long weekend ALONE for a little mental getaway.

By , from NJ on Jul 3, 2017

Review comment responded on Jul 31, 2017

Thank you for taking the time to review The Palms Hotel & Spa. We are glad to know that our staff was able to provide a friendly and welcoming atmosphere. We appreciate your kind words in regards to our property and look forward to your next visit to Miami Beach.

4

perfect location in miami

Couples

The hotel was in the perfect location for a weekend trip for my girlfriend and I. The hotel and beach staff were all very friendly. The room was excellent and we enjoyed our stay at the hotel as well as the a day at the spa.

By on Jun 19, 2017

Review comment responded on Jun 25, 2017

Thank you for taking the time to review The Palms Hotel & Spa. I'm glad to know your weekend trip was excellent. We look forward to your next visit to Miami Beach.

3

just ok...

Everyone

There was black mold in the bathroom which triggered my allergies. Bed was quite hard and uncomfortable. Woke up with small bites on my body and not sure if they were mosquito bites or something else. To top it all of, we got at the hotel at a quarter to 4 and was made to wait until after 4pm to check in which I have never experienced in any of the hotel I've stayed at.

By , from New York, NY on Apr 6, 2017

Review comment responded on May 1, 2017

Dear B from NYC Thank you for choosing to stay with us and for taking the time of letting us know your experience. We’re glad to know that you enjoyed our décor and proximity to the beach but are disappointed to read that we fell short in meeting your expectations for room cleanliness and would like to assure you that had we been alerted of any issues while you were still on property, we would have been happy to ensure we correct your troubles to your satisfaction. Please know that we pride ourselves in cleanliness and have discussed your feedback with our team. We hope to have the opportunity to welcome you back next time that your travels bring you to Miami Beach. Warm regards,

5
Everyone

Very nice resort I will definitely choose again to stay there

By , from Connecticut on Mar 6, 2017

Review comment responded on Mar 10, 2017

Thank you for taking the time to review The Palms Hotel and Spa. I am glad you enjoyed your stays. We look forward to your next trip to Miami Beach. p.s. awesome pictures.

2

overprice

Families

Pricing paid is not worth the value. Location is good for the beach however there is not much in the area.

By , from Geneva, CH on Feb 22, 2017

Review comment responded on Mar 2, 2017

I am sorry to hear of this unfortunate experience at The Palms Hotel & Spa. We apologize for the inconvenience and appreciate the feedback given.

5
Everyone

The hotel was very accommodating and provided everything we were looking for. I would definitely recommend this place to anyone staying in South Beach, Miami

By on Feb 19, 2017

Review comment responded on Mar 2, 2017

Thank you for taking the time to review The Palms Hotel & Spa. We appreciate your kind words in regards to our property and look forward to your next visit to Miami Beach.