They did not have our room available for the night we’d already paid for and in order to get us a place to sleep they charged us $1170 and now we have. A new years cruise to go on less $1200!! Unbelievable and very scammy! Not a safe area … we hear a bomb go off and saw a police chase down on the street from our window. The also want to swipe our card AGAIN to cover resort fees and incidentals!!! It’s RUINED our vacation.
The hotel was so beautiful and clean! The staff members were amazing and treated us great! Sara from the pool bar and Di from the check in desk were wonderful!!!! It was my birthday and those two lovely ladies made sure it was super special!!!! I will be stay at this property again in the near future. Highly recommend!!!
The recreational floor was amazing ( indoor basketball, golf simulator, duckpin bowling , pool and foosball table
nice hotel. perhaps only negative was a little difficult getting ride shares given location.
Pool was not open regularly and it was not clean. Unable to use it.
The hotel is beautiful and well maintained. However, it needs to focus more on enhancing customer services and experience. It was difficult to get answers to simple questions from the hotel staff.
The property was beautiful everything was clean and upscale
I was charged an extra amount of money that i already paid for online and they will not take care of the problem untill Monday, when i will be leaving on Sunday.
Located nicely convenient for us. We thought the restaurant staff was very nice, but the food too expensive. There were 3 adults in our party, so we had to occupy 2 rooms, which was much too costly. I wish there were a way to accommodate a family group our size more efficiently. I am a Marriott rewards member, and I’m not sure how much that status benefitted us on this visit. The facilities, however, are outstanding.
Great hospitality, when I go back I will always choose this hotel
Ok experience nothing more don’t have anything else to add
Thanks all was a pleasant experience Miami is a great place to wind down and enjoy.
Excellent accommodations, friendly and helpful staff. Location is good but not walkable to beach. The construction in the area makes it hard to locate sometimes ( puts GPS on a spin), hence rating 4, otherwise 5!
Close to everything. Amazing staff. I've staied at many hotels but non of them compare to the service i revived.
It was my wedding night and I called customer services the day that I booked the room to let them know, and they said they were going to give us some compliments such flowers over the bed. They didn’t do anything!!!! It ruined that moment! Sad!
Plumbing problems - debris floating in the bathtub. 2 hour wait after published check-in Food at event terrible. Ordered vegetarian meal. Brought plate with sliced turkey. Asked again for vegetarian meal. Served took plate, scraped off the turkey and returned it.
Great Hotel. My experience was really nice, and the most beautiful thing was the view! I love it. They have an excellent staff, very friendly and attentive, we stayed a couple of days and we felt at home. The hotel has luxurious and comfortable rooms. Another point in favor is the service to the room, the food was very good and the presentation was very neat and nice.
Located in Downtown Miami, JW Marriott Marquis Miami is within a 5-minute walk of Downtown Miami Shopping District and within 15 minutes of other popular attractions like Brickell City Centre. This 5-star hotel has 313 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool.
There are multiple options for onsite dining with 3 restaurants, including Boulud Sud Miami, which specializes in Mediterranean cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.
Guests can expect to find WiFi and 50-inch Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and espresso makers are also standard.
JW Marriott Marquis Miami features a full-service spa, an outdoor pool, and a gym. Valet parking is available for USD 58.00 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a spa tub.
They did not have our room available for the night we’d already paid for and in order to get us a place to sleep they charged us $1170 and now we have. A new years cruise to go on less $1200!! Unbelievable and very scammy! Not a safe area … we hear a bomb go off and saw a police chase down on the street from our window. The also want to swipe our card AGAIN to cover resort fees and incidentals!!! It’s RUINED our vacation.
The hotel was so beautiful and clean! The staff members were amazing and treated us great! Sara from the pool bar and Di from the check in desk were wonderful!!!! It was my birthday and those two lovely ladies made sure it was super special!!!! I will be stay at this property again in the near future. Highly recommend!!!
The recreational floor was amazing ( indoor basketball, golf simulator, duckpin bowling , pool and foosball table
nice hotel. perhaps only negative was a little difficult getting ride shares given location.
Pool was not open regularly and it was not clean. Unable to use it.
The hotel is beautiful and well maintained. However, it needs to focus more on enhancing customer services and experience. It was difficult to get answers to simple questions from the hotel staff.
The property was beautiful everything was clean and upscale
I was charged an extra amount of money that i already paid for online and they will not take care of the problem untill Monday, when i will be leaving on Sunday.
Dear Jeanne,Thank you for taking the time to share your feedback.we would like to extend our sincerest apologies about the system error that happened during your check in experience. we hold ourselves to high standards and your experience fails below our caliber.Thank you again for staying with us and we hope you give us the chance to regain your trust again in our property.