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Hyatt Regency Miami

4.0 out of 5.0

Recent guest reviews

I dont even know from where to begin. The entire staff is just horrible except for one lady Ms delagdo. The bathroom was dirty with dust and hair in the shower . The pillow covers and sheets had stains on them and the housekeepers did not even bother changing them . The receptionists are just chatting to each and show no concern to guests. When you speak to them . They dont even say hi how is your stay going or how are you? Which is 101 customer service basics... they just try to get rid of you as soon as they can . I asked Mario from reception to send a housekeeper in the morning to clean the room came back in the evening only to find the room not cleaned at all. There is no minibar and no complimentary water. You pay 270 dollars a night and dont even get basics that 2 star hotels wherever you go in the world provide. The staff at the reception are incompetent and need serious training in customer service . At check out, Niesha did not even make eye contact while talking to me and did not even bother to ask how My stay was with them. Just said here is your bill and that was it . When i was speaking to her about a discrepancy in my invoice , she was jsut staring at the computer like if I was not even there. I suggest you change careers because if you cant even handle a check out process with a guest and make eye contact , you are not going to get far in the hospitality industry. What a disappointment. Never staying there again

Expensive food, breakfast unsatisfactory for that price, charge even a small glass of orange juice, unhappy

Nice downtown hotel. Easy walk to Bayfront. It is a short taxi ride to the cruise terminal.

Hotel is conveniently located near Brickell, downtown and short trip to South Beach when no traffic. Hotel is getting older but rooms are acceptable. Staff were all pleasant.

centrally located downtown. Easy walt to Whole Foods. Connects with Knight conference centers and auditoriums.

Great view! Large room with nice bed and shower. Clean and friendly. The elevators were always busy but that was to be expected with as many floors as this hotel had.

It was pleasant and enjoyable experience. It was lovely.

This 4-star Hyatt Regency in Downtown Miami is wonderful. Beautiful view from the 20th floor. Suite is spacious and the view is spectacular. Very convenient location, walking distance to everything in the area. Enjoyed the stay and would come back here again.

Nice hotel good view the only thing no smoking room for customers who do smoke but other then that it's great.

Very professional will be booking again on the next trip. Rooms was great. Parking kinda weird but manageable

The view from both windows was absolutely beautiful. The room was spacious and comfortable, so was the king sized bed. The only thing i found wrong was someones sock in the curtains and having to pay for parking was super inconvenient.

I had a late check-in, the staff was very professional and accommodating.

Very close to restaurant s and shopping. Great views

The Hyatt Regency Miami is an excellent choice for a business stay in Miami. Aside from its excellent location, walking distance to Brickell City Center, the Shops at Mary Brickell Village, Bayside, and more, it is walking distance to all of the courts in downtown Miami. Its staff are professional ands friendly, and the kitchen is excellent as well. In essence, a perfect business hotel stay for Miami.

Great time!! Will stay again! Very busy location, close to everything!

The Hyatt Regency is a nice hotel. The bed could go from being a full to at least a queen. The staff was ok, nothing to brag about.

It's good location to travel around Miami downtown because it's easily access to downtown railroad which brings around downtown. Also, it's near public parking area too.

Pictures were more Elegant than the actual hotel. I found a small roach at the top of my bed! I won't return there.

Nice Hotel, great location. Confortable beds, nice staff.

400 Se 2nd Ave Miami FL

Hotel highlights

  • Walking distance to Downtown Miami Shopping District and James L. Knight Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Miami, Hyatt Regency Miami is adjacent to James L. Knight Center and within a 10-minute walk of other popular attractions like Bayfront Park. This 615-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi. It's connected to the convention center in central Miami and also close to Brickell City Centre and American Airlines Arena.


Dining

This hotel serves as home to a cocktail bar, along with a Cafe that specializes in regional cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Guests can expect to find 55-inch a flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a coffee maker, and free newspapers.


Property features

At Hyatt Regency Miami, guests enjoy features like an outdoor pool, a 24-hour health club, and free WiFi in public areas. Parking is available for USD 22 per night (USD 41.00 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Room, 2 Double Beds, Accessible (Roll-In Shower)

Full 2 | Sleeps 4

Room, 2 Double Beds, Accessible, Bathtub

Full 2 | Sleeps 4

Guest reviews for Hyatt Regency Miami

Everyone (30) Couples (81) Business (45) Family (31) Friends (27) Other (21)
1
Families

I dont even know from where to begin. The entire staff is just horrible except for one lady Ms delagdo. The bathroom was dirty with dust and hair in the shower . The pillow covers and sheets had stains on them and the housekeepers did not even bother changing them . The receptionists are just chatting to each and show no concern to guests. When you speak to them . They dont even say hi how is your stay going or how are you? Which is 101 customer service basics... they just try to get rid of you as soon as they can . I asked Mario from reception to send a housekeeper in the morning to clean the room came back in the evening only to find the room not cleaned at all. There is no minibar and no complimentary water. You pay 270 dollars a night and dont even get basics that 2 star hotels wherever you go in the world provide. The staff at the reception are incompetent and need serious training in customer service . At check out, Niesha did not even make eye contact while talking to me and did not even bother to ask how My stay was with them. Just said here is your bill and that was it . When i was speaking to her about a discrepancy in my invoice , she was jsut staring at the computer like if I was not even there. I suggest you change careers because if you cant even handle a check out process with a guest and make eye contact , you are not going to get far in the hospitality industry. What a disappointment. Never staying there again

By on Mar 10, 2019

Review comment responded on Mar 14, 2019

Dear guest, What you describe is not consistent with the high standards we both expect from a Hyatt stay, and we regret you did not enjoy the warm hospitality and hardworking service we're known for. We hope you enjoyed our downtown location for exploring the best of Miami while you were with us, and we'd love the opportunity to better serve you in the future, to show you what an authentic Hyatt Regency Miami stay should be. Sincerely, Hyatt Regency Miami

4
Everyone

Expensive food, breakfast unsatisfactory for that price, charge even a small glass of orange juice, unhappy

By on Jan 21, 2019

Review comment responded on Jan 22, 2019

Dear guest, While we're glad you enjoyed your stay overall, we're sorry you felt overcharged during breakfast in Riverwalk Cafe. We hope you discovered all the additional dining options just outside our door, so that you could enjoy the convenience of choice! If not, next time! Warmly, Hyatt Regency Miami

5
Everyone

Nice downtown hotel. Easy walk to Bayfront. It is a short taxi ride to the cruise terminal.

By on Jan 20, 2019

Review comment responded on Jan 22, 2019

Dear guest, We're thrilled to have earned your five-star rating, and are glad you found us so convenient to the Port of Miami. We trust you enjoyed a fabulous cruise and hope to see you again soon! Best regards, Hyatt Regency Miami

5
Everyone

Hotel is conveniently located near Brickell, downtown and short trip to South Beach when no traffic. Hotel is getting older but rooms are acceptable. Staff were all pleasant.

By on Jan 2, 2019

Review comment responded on Jan 3, 2019

Dear guest, We appreciate your taking the time to gift us with your high score and feedback! As you noted, our downtown location is convenient to the best Miami has to offer, and we hope you'll come back to see us once our ongoing updates to refresh our look are complete! Until then, Hyatt Regency Miami

4
Everyone

centrally located downtown. Easy walt to Whole Foods. Connects with Knight conference centers and auditoriums.

By on Dec 12, 2018

Review comment responded on Dec 13, 2018

Dear guest, As you discovered, our central location makes for easy access to the best of Miami, and we're glad you enjoyed your time with us! Come back soon! Warm regards, Hyatt Regency Miami

5
Everyone

Great view! Large room with nice bed and shower. Clean and friendly. The elevators were always busy but that was to be expected with as many floors as this hotel had.

By , from Tennessee on Nov 17, 2018

Review comment responded on Nov 19, 2018

Dear Amber, We're thrilled to know we so impressed, and thank you for your patience while ascending to your room each day. We are glad you enjoyed our sweeping city views and trust we'll be greeting you back one day! Sincerely, Hyatt Regency Miami

4
Everyone

It was pleasant and enjoyable experience. It was lovely.

By on Sep 28, 2018

Review comment responded on Oct 1, 2018

Dear guest, We're delighted to know we so impressed! We hope to see you again soon, for another pleasant stay! Warmly, Hyatt Regency Miami

5
Everyone

This 4-star Hyatt Regency in Downtown Miami is wonderful. Beautiful view from the 20th floor. Suite is spacious and the view is spectacular. Very convenient location, walking distance to everything in the area. Enjoyed the stay and would come back here again.

By on Sep 20, 2018

Review comment responded on Sep 21, 2018

Dear guest, Your endorsement means the world to us! Thank you for gifting us with your five-star rating and we're thrilled to know you appreciated the city views from your suite. We await your next visit! All the best, Hyatt Regency Miami

5
Everyone

Nice hotel good view the only thing no smoking room for customers who do smoke but other then that it's great.

By , from Brooklyn, ny on Sep 11, 2018

Review comment responded on Sep 12, 2018

Dear Cindy, Thank you for your high score! While our entire property is smoke-free, we hope you weren't terribly inconvenienced. We hope to see you again soon! Warmly, Hyatt Regency Miami

5
Everyone

By on Sep 9, 2018

Review comment responded on Sep 10, 2018

Dear guest, Thank you for leaving us with your five-star rating! We're delighted to have so impressed, and we hope to greet you back through our doors soon. All the best, Hyatt Regency Miami