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Extended Stay America - Miami - Downtown Brickell - Cruise Port

2.5 out of 5.0

Extended Stay America - Miami - Downtown Brickell - Cruise Port

2.5 out of 5.0

Recent guest reviews

I normally don't write reviews, but I had such a wonderful first experience here. Arleen at the front desk was extremely welcoming and really made this a positive experience for me. She was knowledgeable, quick, and had all the information I'd need for my stay on hand and written out. My room was clean and exceeded my expectations upon arrival. I would gladly stay here again during my next visit to Miami. My only gripe was having trouble reaching someone early in the morning to have my toilet unclogged. When I finally got in touch with someone they merely handed me the plunger and walked away.

I’ve stayed at Extended Stays before and this was the worst experience. The only positive I can share is that the desk staff were very kind and pleasant. However, everything else at this hotel was just difficult and not as advertised. It is inconvenient to place an order just to have a cup in a kitchenette. The parking, advertised as free, was $19/day. (When asked if this was a recent change, I was informed it had taken place over a year ago). The “breakfast” of granola bars and muffins (literally nothing else) hardly qualifies as breakfast. And no coffee maker in the room. No ice available on the property. They provided shampoo but no conditioner or lotion. Hot water was inconsistent for showering. Wifi was so slow it was pointless to use. Its the small things that make a stay comfortable that this hotel lacked. Also, the presence of garbage rooms on every floor made the entire hotel reek. I traveled with a friend and was embarrassed after having vouched for the quality of this chain. I did like the location; there are a few cafes nearby and a drug store across the street to easily secure items you may need.

The facility is dirty and smells terrible. I would not stay here again

Felt cheap. Soap was gross. Couldn’t get it to bubble up to was my hands. No dishes. Wouldn’t give us a do not disturb sign. The front desk person asked how our stay was and then she was argumentative when I told her. Don’t ask if you dont care for the answer.

No shuttle to port hotel has not enough help I had to pay 50.00 for a Uber I will never stay there again

Needed a place to stay. Close to downtown and affordable.

Rooms had a horrible odor and we were separated given the it was under one reservation

Our experience overall was excellent! The staff catered to all of our needs and were very friendly! They made sure that we knew if we needed anything at all that they were there to help us. The location of the hotel is perfect! We were just a few minutes away from downtown and about a 20 minute drive to South Beach! The room was clean! Definitely not overpriced, considering it was Ultra weekend/Spring break time. I recommend this hotel to anyone traveling to Miami!

Service a little slow. Some utensils and the coffee pot not clean, nrededicated to be rewashed.

Very good value on Brickel. Room were clean and comfortable. Not much amenities, but adequate for the business traveler

Location not as great as it described/ staff very friendly and helpful/ Parking over night $13, free parking daytime. Overall OK

Stayed here for new years eve and it was perfect clean and the kitchen was a bonus. Good location if your trying to go downtown

Good value for a business trip. Basic hotel provides what is needed.

Room furnishings have been upgraded. Great location near Brickell restaurants and bars.

Without being a new hotel, is in good maintenance.

4 people shared 2 beds night prior to cruise. There was nothing fancy about it. Only real complaint friends had issues were the sheets didn't seem clean on their bed. It was close to port. The area didn't seem to be the greatest at night but their is security at night. Reasonable price for the area considering what others were charging.

Good value and location. A good family hotel in Miami.

It is an average hotel, need some attention to details

Well you have to pay for parking- that must was in the fine print. The bed sheets had hair on them and although we asked for a non-smoking room it smelled like smoke. The cleaning ladies harassed us until we checked out. The actually came banging on the door at 9:30 am. Other than that its a nice room, price too high, maybe it was due to the Easter weekend.

I recommend this hotel to a friend ,the staff is nice and try to provide what you need or ask. Was locate really close of the Brazilian Embassy,the location is very good.

298 Sw 15th Rd Miami FL

Hotel highlights

  • Close to Brickell City Centre and Downtown Miami Shopping District
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located in Brickell, Extended Stay America - Miami - Downtown Brickell - Cruise Port is within a mile (2 km) of popular sights such as Brickell City Centre and Downtown Miami Shopping District. The 107 rooms at this hotel include kitchens, refrigerators, and microwaves.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchen, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

Extended Stay America - Miami - Downtown Brickell - Cruise Port features free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, self parking is USD 15 per day, and there's also a free area shuttle. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. This smoke-free hotel also has barbecue grills.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Miami - Downtown Brickell - Cruise Port

Everyone (5) Business (7) Couples (9) Family (10) Friends (4) Other (4)
4
Business Business Travelers

I normally don't write reviews, but I had such a wonderful first experience here. Arleen at the front desk was extremely welcoming and really made this a positive experience for me. She was knowledgeable, quick, and had all the information I'd need for my stay on hand and written out. My room was clean and exceeded my expectations upon arrival. I would gladly stay here again during my next visit to Miami. My only gripe was having trouble reaching someone early in the morning to have my toilet unclogged. When I finally got in touch with someone they merely handed me the plunger and walked away.

By on Jun 6, 2019

Review comment responded on Jun 7, 2019

Thank you for staying at Extended Stay America during your visit. We were thrilled to read your comments about the excellent service you received from Arleen and how she exceeded your expectations. Also, we are happy you loved your clean room and had a comfortable stay. However, we are sorry for the plumbing issue you had and regret the inconvenience it caused. It was our pleasure serving you, and we hope to have you back with us again in the future. Sincerely, Hotel Management.

2
Friends Families

I’ve stayed at Extended Stays before and this was the worst experience. The only positive I can share is that the desk staff were very kind and pleasant. However, everything else at this hotel was just difficult and not as advertised. It is inconvenient to place an order just to have a cup in a kitchenette. The parking, advertised as free, was $19/day. (When asked if this was a recent change, I was informed it had taken place over a year ago). The “breakfast” of granola bars and muffins (literally nothing else) hardly qualifies as breakfast. And no coffee maker in the room. No ice available on the property. They provided shampoo but no conditioner or lotion. Hot water was inconsistent for showering. Wifi was so slow it was pointless to use. Its the small things that make a stay comfortable that this hotel lacked. Also, the presence of garbage rooms on every floor made the entire hotel reek. I traveled with a friend and was embarrassed after having vouched for the quality of this chain. I did like the location; there are a few cafes nearby and a drug store across the street to easily secure items you may need.

By on Apr 13, 2019

Review comment responded on May 1, 2019

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

2
Families

The facility is dirty and smells terrible. I would not stay here again

By on Mar 26, 2019

Review comment responded on Mar 29, 2019

You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

3
Everyone

Felt cheap. Soap was gross. Couldn’t get it to bubble up to was my hands. No dishes. Wouldn’t give us a do not disturb sign. The front desk person asked how our stay was and then she was argumentative when I told her. Don’t ask if you dont care for the answer.

By on Feb 4, 2019

Review comment responded on Feb 5, 2019

Thank you for choosing our hotel for your recent stay and for sharing your experience. We apologize that you had an unsatisfactory experience, as we truly take pride in our service to our guests. We have shared your remarks with our team, and we have taken immediate action to ensure that this does not happen again. We hope you will give us another chance to welcome you back in the near future. Sincerely, Hotel Management

2
Everyone

No shuttle to port hotel has not enough help I had to pay 50.00 for a Uber I will never stay there again

By on Dec 20, 2018

Review comment responded on Dec 23, 2018

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

4

the miami experience.

Everyone

Needed a place to stay. Close to downtown and affordable.

By on Jan 8, 2018

Review comment responded on Jan 8, 2018

Thank you for being our guest and for your nice review. It is a delight to read you had a great stay with us and enjoyed our convenient location. We are also happy to read you found us to be a good value for the price you paid. On behalf of everyone here, we invite you to Extended Stay America wherever your travels bring you back this way. Sincerely, Hotel Management

2
Everyone

Rooms had a horrible odor and we were separated given the it was under one reservation

By on May 23, 2017

Review comment responded on May 25, 2017

We apologize for the smell you experienced in your room. We work hard to provide a clean and comfortable environment, and we're sorry the odor compromised your stay. We will follow up on your concerns with the housekeeping team to ensure we are well poised to serve you better during your next stay. We hope will have the opportunity to make it up to you on a future visit. Sincerely, General Manager

5

perfect location!

Everyone

Our experience overall was excellent! The staff catered to all of our needs and were very friendly! They made sure that we knew if we needed anything at all that they were there to help us. The location of the hotel is perfect! We were just a few minutes away from downtown and about a 20 minute drive to South Beach! The room was clean! Definitely not overpriced, considering it was Ultra weekend/Spring break time. I recommend this hotel to anyone traveling to Miami!

By on Apr 1, 2017

Review comment responded on Apr 3, 2017

Odaly, thanks for being our guest at Extended Stay America - Miami - Downtown Brickell - Cruise Port. It's great to know you were impressed with the service and our convenient location. We hope to see you whenever your travels bring you this way again. Sincerely, General Manager

4

it was good. some dish utensils and coffee pot lid not clean. service a little slow.

Families

Service a little slow. Some utensils and the coffee pot not clean, nrededicated to be rewashed.

By on Dec 8, 2015

4

business trip

BusinessTravelers

Very good value on Brickel. Room were clean and comfortable. Not much amenities, but adequate for the business traveler

By on Aug 25, 2015

Extended Stay America - Miami - Downtown Brickell - Cruise Port

298 Sw 15th Rd, Miami, FL 33129
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.