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DoubleTree by Hilton Grand Hotel Biscayne Bay

3.5 out of 5.0

DoubleTree by Hilton Grand Hotel Biscayne Bay

3.5 out of 5.0

Recent guest reviews

Was clean and easy to get in and out of. Decent food close by. Staff was super friendly.

This place was run down .... poorly cleaned and kept . My bed was broken the ac unit in the ceiling sounded like a helicopter.... the furniture was in poor shape and the staff at the desk were rude and slow... other employees were very pleasant... wasted my money staying there

Never again. Room not as advertised and in poor repair with a serious lack of customer service. Every reason I booked this hotel was a lie or broken. Slow internet even past the paywall, broken furniture, broken doors, broken iron, broken ice caddy, ripped bedding. Photos say it all. ALSO Tesla destination charger broken. Valet required. Called front desk. Their response "too bad were full." Called corporate. "Manager will contact you."........ NOT. Save your money go next door to the Sheridan or even a Motel 6 you will get better service. $600.00 for two nights and service that does not rank even one star.

Everything is good except that the WiFi log in is so confusing that we only got one of the three devices connected, with help from the front desk staff. There has to be a better way to allow guests to use the internet.

THE PARKING FEE IS RIDICULOUS. The room service is terrible and the food is discusting.

Close to cruise port. Excellent view. Nice quiet location. Clean rooms. Friendly staff.

Valet was ok, not very friendly. Loud and rude people at some times.

Was visiting a friend who lives in the Grand next door. Very nice hotel.

It was ok but being a silver HHonors and not giving the points because I reserved vía a third party was not a good experienced, I ask for water view and only got partial view.

My only real complaint was that the wireless connection did not work, or worked intermittently. I had to find a nearby cafe to do the work I thought I could do in my room. Hotel staff offered to "send up an engineer," but the problem was with their wifi, not my devices. Otherwise, I enjoyed the gorgeous views and the terrific food at the hotel restaurants (especially Primo's).

The overall experience was blah. Nothing special. Staff was friendly. The valet staff was one of the best. Little if no services for a hotel with that price. Not close to anything. EXTREMELY noisy concrete work being done the entire time we were there. Only restaurant was a zoo & WAY overpriced. Really noisy area. Was told I'd get a "bay side" room, but was staring at another apartment. For the price there is no way I'd stay here again.

the photo above was not the room that was given to me read the small print

The hotel is in a central location. The food options as well as amenities in the attached mall area is very helpful.

Hotel is centrally located staff was professional and city easily accessible. Would definitely stay at this facility again

We had a wonderful, beautiful Time. Thank you to all the staff. we love the room and location

1717 N Bayshore Dr Miami FL

Hotel highlights

  • Walking distance to Phillip and Patricia Frost Museum of Science and Perez Art Museum Miami
  • Onsite dining
  • Marina
  • Outdoor pool

Located in Downtown Miami, DoubleTree by Hilton Grand Hotel Biscayne Bay is a leisurely stroll from popular sights such as Phillip and Patricia Frost Museum of Science and Perez Art Museum Miami. This 3.5-star hotel has 219 guestrooms and offers conveniences like 7 restaurants, a marina, and an outdoor pool.


Dining

This hotel is home to 7 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

Guests can expect to find WiFi, wired Internet, and cable TV. Other standard amenities include a sofa bed, a refrigerator, and a coffee maker.


Property features

DoubleTree by Hilton Grand Hotel Biscayne Bay features a marina, an outdoor pool, and a fitness center. Valet parking is available for USD 30 per day, and there's also a cruise ship terminal shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include a sauna, WiFi in public areas, and conference space.

Room options

Room, 2 Bedrooms (1 King, 2 Twins)

Twin 3 | Sleeps 4

Junior Suite, 1 King Bed, Balcony, Bay View (Partial Bay View)

King 1 | Sleeps 3

Junior Suite, 1 King Bed, Balcony, Bay View (Full Bay View)

King 1 | Sleeps 3

Premium Room, 1 Bedroom

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Grand Hotel Biscayne Bay

Everyone (14) Couples (36) Business (7) Family (14) Friends (5) Other (3)
4
Business Business Travelers

Was clean and easy to get in and out of. Decent food close by. Staff was super friendly.

By on Jun 19, 2019

5
Everyone

By on Apr 16, 2019

1
Families

This place was run down .... poorly cleaned and kept . My bed was broken the ac unit in the ceiling sounded like a helicopter.... the furniture was in poor shape and the staff at the desk were rude and slow... other employees were very pleasant... wasted my money staying there

By on Apr 4, 2019

4
Everyone

By on Feb 5, 2019

5
Everyone

By on Feb 3, 2019

1
Everyone

Never again. Room not as advertised and in poor repair with a serious lack of customer service. Every reason I booked this hotel was a lie or broken. Slow internet even past the paywall, broken furniture, broken doors, broken iron, broken ice caddy, ripped bedding. Photos say it all. ALSO Tesla destination charger broken. Valet required. Called front desk. Their response "too bad were full." Called corporate. "Manager will contact you."........ NOT. Save your money go next door to the Sheridan or even a Motel 6 you will get better service. $600.00 for two nights and service that does not rank even one star.

By on Jan 31, 2019

4
Everyone

Everything is good except that the WiFi log in is so confusing that we only got one of the three devices connected, with help from the front desk staff. There has to be a better way to allow guests to use the internet.

By on Jan 13, 2019

1
Everyone

By on Nov 2, 2018

5
Everyone

By on Oct 30, 2018

2
Everyone

THE PARKING FEE IS RIDICULOUS. The room service is terrible and the food is discusting.

By , from San Francisco, CA on Sep 4, 2018

DoubleTree by Hilton Grand Hotel Biscayne Bay

1717 N Bayshore Dr, Miami, FL 33132