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DoubleTree by Hilton Grand Hotel Biscayne Bay

3.5 out of 5.0

Recent guest reviews

the photo above was not the room that was given to me read the small print

The hotel is in a central location. The food options as well as amenities in the attached mall area is very helpful.

Hotel is centrally located staff was professional and city easily accessible. Would definitely stay at this facility again

We had a wonderful, beautiful Time. Thank you to all the staff. we love the room and location

We receive an extremely nice, spacious upgraded room at check in however there were a few issues. 1. The room number was missing. 2. The room safe was broken & no longer attached to the wall. 3. The toilet leaked on the floor so we were told that they could repair it within 30 mins. It took > an hour & all of the hand towels were now missing & there was was black substance stuck to the entire bathroom area probably from the toilet ring. While at dinner from 7-10pm, the towels were delivered & we were given a free breakfast for the inconvenience. At 1030pm we were surprised to find the toilet apart again & a shop vac in the bathroom& the floor still dirty. At this point we requested a new room. 2 other family members had other issues- malfunctioning a/c & a smoky, dirty room.

Drove up from Key West to go to a concert at the American Airlines arena. Perfect location within walking distance to the concert. Had a good dinner and relaxed then went to concert. Staff pleasant as always. Love the balcony overlooking the water. This is our go-to place if we are coming up from the Keys for a concert.

Very accommodating with restaurants, personal care salons and shopping. Perfect hotel for a "girlfriends" get-a-way!

overpriced but experience very goo friendly staff. reduce the daily rate or give discounts for parking. etc

great hotel and staff....will come back and recommend this to everyone

The hotel was very nice, the only downfall is that valet can take a long time bringing your car. We called in advance thinking it would allow us time for the car to be there when we walked out but it still took time. Everything else was perfect!

Hotel was perfect only downfall was the wait for valet. We tried calling ahead but there was still a wait.

Hotel was clean room service was a nice feature ,basic hotel was a one night stay over from a cruise pet peeve is paying for parking will never get used to it or like it

I choose this hotel because it was close to an event I was participating in. We enjoyed our stay, but didn't have time to enjoy everything. The Hotel staff was very helpful and made our stay a memorable one.

I expected a better hotel but I was disappointed. The valet is $25 a day, plus tips each time you leave the hotel. The room smelled like old, wet carpet. The bed is ok, the bathroom was dirty, especially the glass shower door. Cleaning didn't get done until later in the day, but the only thing the cleaning person did was do a bad job at making the bed, nothing else was cleaned or organized. I would not stay in this hotel again, its not worth the money.

We stayed in one of the condos, which was clean, spacious, very comfortable...almost like a home away from home. We will definitely be coming back again!

For a family of 3 their hotel condos are perfect. The condo contains in room washer and dryer perfect for a longer vacation.

Close enough to the airport but also close to the pier for taking a cruise. Plenty of nice restaurants to eat at with diverse food choices and fair prices. Lovely pool, spacious room, and friendly service. I was very pleased.

I had so much fun, this hotel stay made my birthday AMAZING!!!! IT was a lil expensive but the room was all worth it!!! It was like a mini apartment in a beautiful location!! I would reccomend this hotel to everyone!

Nice but not great! Overpriced to park! My biggest complaint ! Nice, very nice, restaurants! Great pools for season! Probably would stay again but find different parking. Seems to me there were public (you pay) in the area. Worth a short walk!!!!

We went to a concert at the AA arena and drove up from Key West. Only stayed one night but the room was lovely, with a nice view of the water from our balcony. Staff was pleasant and helpful, and the room was clean. Ordered room service and the meal was delivered quickly and tasted great. We could walk to the concert from the hotel. Will definitely come back to this hotel. Only negative was the pool was closed for renovation and the parking fee was high at $29 for the night.

Room options

Room, 2 Double Beds, Balcony, Bay View

Full 2 | Sleeps 4

Room, 1 King Bed, Balcony, Bay View

King 1 | Sleeps 2

Room, 1 King Bed, Balcony, City View

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Balcony (Partial Bay View)

King 1 | Sleeps 3

Guest reviews for DoubleTree by Hilton Grand Hotel Biscayne Bay

Business (7) Couples (36) Family (13) Friends (5) Other (3)
3

on the water

Couples

the photo above was not the room that was given to me read the small print

By on Feb 23, 2017

4

business trip

BusinessTravelers

The hotel is in a central location. The food options as well as amenities in the attached mall area is very helpful.

By on Nov 21, 2015

4

great hotel

Families

Hotel is centrally located staff was professional and city easily accessible. Would definitely stay at this facility again

By on Nov 13, 2015

5

beautiful hotel

Couples

We had a wonderful, beautiful Time. Thank you to all the staff. we love the room and location

By on Jul 24, 2015

3

nice family trip & cruise

Couples

We receive an extremely nice, spacious upgraded room at check in however there were a few issues. 1. The room number was missing. 2. The room safe was broken & no longer attached to the wall. 3. The toilet leaked on the floor so we were told that they could repair it within 30 mins. It took > an hour & all of the hand towels were now missing & there was was black substance stuck to the entire bathroom area probably from the toilet ring. While at dinner from 7-10pm, the towels were delivered & we were given a free breakfast for the inconvenience. At 1030pm we were surprised to find the toilet apart again & a shop vac in the bathroom& the floor still dirty. At this point we requested a new room. 2 other family members had other issues- malfunctioning a/c & a smoky, dirty room.

By on Jul 11, 2015

4

concert trip

Couples

Drove up from Key West to go to a concert at the American Airlines arena. Perfect location within walking distance to the concert. Had a good dinner and relaxed then went to concert. Staff pleasant as always. Love the balcony overlooking the water. This is our go-to place if we are coming up from the Keys for a concert.

By on Jul 10, 2015

5

perfect location for downtown event!

GetawayWithFriends

Very accommodating with restaurants, personal care salons and shopping. Perfect hotel for a "girlfriends" get-a-way!

By on Feb 23, 2015

4

ok

GetawayWithFriends

overpriced but experience very goo friendly staff. reduce the daily rate or give discounts for parking. etc

By on Feb 12, 2015

5

anniversary trip

Couples

great hotel and staff....will come back and recommend this to everyone

By on Dec 30, 2014

4

weekend getaway

Couples

The hotel was very nice, the only downfall is that valet can take a long time bringing your car. We called in advance thinking it would allow us time for the car to be there when we walked out but it still took time. Everything else was perfect!

By on Dec 30, 2014