The room was dirty no shower curtains in the showers no towels no ac its just air. The room smelled alot of rust and mold and then on top of that it was so uncomfortable. The activities are so far away from each other its time consuming
Our first room was full of ants, air conditioner not working, and
I like everything nice and clean everything was great. Except no coffee machine in our room I was it
Rooms were just disapointing, the airconditioner did not work and they took an entired day to fix it, and it did not cooled proper. One of the rooms showers only worked woth hot water and no cold water so it was just scolting to shower the kids their. Towels were just bad, room had lottle animals over all disapointed. Front desk staff were not helpful at all. And we good food poison, my mom and my self and 2 of my boys.
Property is falling apart. Cleaningless os not there priority. Staff seems like they aremt happy to help you. The villas are dirty. Found hair in shower along with a frog. Also i got food poisoning. Very bad experience over all. Will not be returning.
Food and beverage quality is bad. Rooms are not cleaned and need desperate remodel. The only great thing is the number of pools and the amazing nightly shows. The dancers are amazing and should find a job at a better hotel.
The rooms are all falling apart. Horrible horrible horrible we left on the second day and they didnt want to refund our money even though they accepted the fact that the rooms advertized are nothing like what they give you. we moved to 3 different rooms and they went from bad to worse. no tvs that worked, no internet, no phone, paint peeling, no bed covers, holes in the walls, broken windows and corroded sinks etc
the Gran Festival experience was good, clean hotel, staff really kind and helpful, food was good, a little bit on the unhelathy side but good. The beach side of the hotel should be upgraded, the hotel does not have enough umbrellas, not lounge chairs at all, so people can enjoy the beach side. The animation staff, wasn't helpful at all, I could said they are rude.
It is a really big place be prepared with good waking shoes. They have many pools we liked the Solarium the best! Walking to the beach is a little bit of a walk but well worth it you can also enjoy a meal while you are there. There is also a nice big area for small children
I had seen reviews that were not that promising for this resort, but had also heard good things from people so I decided to try it out. To tell the truth is was quite disappointing. I had reserved a 2 room villa and once we arrived I was given 2 separate rooms but close to one another so that wasn't so bad. But the rooms need a lot of TLC. The a/c units did not work (I went Feb. and was hot. Cannot imagine going when its hotter!) I was traveling with my parents which are both disabled and they could not us the pool since there were no steps and it was all over 5Ft deep on one end and over 6Ft deep on the other end. The food and drinks at the buffet was good compared other all-inclusive resorts I have stayed at, but also needs some improvements to be made.
Older hotel. Rooms need some upkeep, bathrooms are very old, kept shoes on, shower leaked, mirrors need replacing. Kitchen was old, wouldn't use. Facilities at hotel were just ok.
It was an enjoyable experience. Food great! Swimming pools amazing. Things to improve: internet access and air conditioning in the rooms. Overall, a great experience.
This hotel changed its name 2years ago. It was called Maeva. Ever since its new administration and name festivall, quality in food, rooms and services has came down. Last year we noticed the change. Some things hanged for good as the adults only area and the adventure and activities included. However all of the basics for a hotel are being forgotten now; meals, food, cocktail drinks are now just heap low quality and white label branded liquors. Food is now not as rig as before and that uniqueness Maeva had, has been lost now that is Gran Festival. Closest rooms to the beach are the oldest and are a bit dirty and have not working windows.
This hotel was terrible service was extremely poor had a emergency in middle of night there was no response at from desk from 11pm to 6am! The water line broke for the entire hotel at 2 am Saturday we were told by a employee sweeping the grounds, we were not told until 7pm that day what had happened as a result of no water AC unit were all not working bc they are water cooled, and toilets and showers did not come back on until Sunday night! It was so bad people were coming bk from beach and finding out and washing with soap in pool! Completely unsanitary we left hotel that night and went to Barcelo karmina palace which is a billion times better!!!!!! The only thing we liked about this hotel was the beach which we had to walk 300 yards just to get to and is not even near hotel but across highway! I will never go here again!!!
While the hotel and rooms are a bit dated, the pool area and the willingness of the staff to assist you with every need is truly exceptional. The pool is of Olympic dimensions and every staff member we encountered were friendly and extremely accomodating
Within a short walk of Playa la Boquita, Gran Festivall All Inclusive Resort is within a mile (2 km) of Playa Miramar. This 514-room, 3-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Enjoy dining at Restaurante Bar Confetti, one of 4 onsite restaurants. Quench your thirst with a drink at the bar/lounge.
Guests can expect to find free WiFi and 21-inch TVs with cable channels and video-game consoles. Bathrooms have hair dryers and free toiletries. Balconies, dining areas, and sitting areas are also standard.
At Gran Festivall All Inclusive Resort, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
The room was dirty no shower curtains in the showers no towels no ac its just air. The room smelled alot of rust and mold and then on top of that it was so uncomfortable. The activities are so far away from each other its time consuming
Our first room was full of ants, air conditioner not working, and
I like everything nice and clean everything was great. Except no coffee machine in our room I was it
Rooms were just disapointing, the airconditioner did not work and they took an entired day to fix it, and it did not cooled proper. One of the rooms showers only worked woth hot water and no cold water so it was just scolting to shower the kids their. Towels were just bad, room had lottle animals over all disapointed. Front desk staff were not helpful at all. And we good food poison, my mom and my self and 2 of my boys.
Property is falling apart. Cleaningless os not there priority. Staff seems like they aremt happy to help you. The villas are dirty. Found hair in shower along with a frog. Also i got food poisoning. Very bad experience over all. Will not be returning.
Food and beverage quality is bad. Rooms are not cleaned and need desperate remodel. The only great thing is the number of pools and the amazing nightly shows. The dancers are amazing and should find a job at a better hotel.
The rooms are all falling apart. Horrible horrible horrible we left on the second day and they didnt want to refund our money even though they accepted the fact that the rooms advertized are nothing like what they give you. we moved to 3 different rooms and they went from bad to worse. no tvs that worked, no internet, no phone, paint peeling, no bed covers, holes in the walls, broken windows and corroded sinks etc
the Gran Festival experience was good, clean hotel, staff really kind and helpful, food was good, a little bit on the unhelathy side but good. The beach side of the hotel should be upgraded, the hotel does not have enough umbrellas, not lounge chairs at all, so people can enjoy the beach side. The animation staff, wasn't helpful at all, I could said they are rude.
It is a really big place be prepared with good waking shoes. They have many pools we liked the Solarium the best! Walking to the beach is a little bit of a walk but well worth it you can also enjoy a meal while you are there. There is also a nice big area for small children
Thank you very much for sharing your comments. We sincerely apologize for any inconvenience that occurred during his stay. We hope you give us a second chance and you can live what the true experience at our resort is about.