I reserved a room with a bathtub and was given a different room. The tub was a large factor in choosing this hotel so obviously it was a disappointment. Also we had to wait to check-in even tho we arrived at 7pm
Great hotel. Only complaints....no room service (probably COVID related). Attached restaurant closed on Sunday (really wanted to try their pasta).TV cable service went out in the whole building minutes before Sunday game day...and stayed out for hours (wish they could have gotten an engineer there quicker, had to go to sports bar). Other than that, its an extremely clean hotel, with very pleasant staff, and nice old (period) decor. Bright comfortable rooms with desks for those working while traveling. I would come back for sure.
I was charged twice; paid for my 4 night stay with Orbitz, then charged again by the hotel. Concierge very dismissive when I tried to get the overcharge corrected, saying it was a security deposit, which I would get back. Such was not the case, and I have Orbitz customer service sorting it out. In my room: Dust caked atop velvet headboard and desk, broken lamp, blood stain on sheet, stains on wall and carpet, sticky nightstand, dirty gym. Not what I expect from a 4-star hotel.
It was a beautiful building - however, we had to wait a very long time for a room and we were not able to go to the historic bar - the room was so dirty and tiny - very disappointing.
Nothing special. Construction in front of hotel on street. Parking was hit & miss. Front desk staff seemed disinterested. Interior was dark.
Valet took forever. We called front desk all 3 times and they would never tell the valet. There were always groups of people waiting. It was a mess and not structured. The receptionists were rude and not friendly, the facility was outdated, and dirty. Our bathroom had hair all over it from someone else. The carpet looked Soo worn out! The restrooms outside of the hotel room were dirty and looked like they hadn’t been cleaned in a long time! It was disappointing.
Hotel did not honor our orbitz booking for a room with 2 queen beds and as a result we had to find a new hotel when we arrived in town after 9pm to be able to sleep 3 people. Ridiculous.
This is my 4th time staying here over the past 3 months. I absolutely love the property as I’m a huge fan of Art Deco architecture and design. The staff is friendly and the rooms are very clean. Beds and linens are some of the best I’ve come across for the price. It will be my go to hotel for years to come when traveling between Missouri and Colorado
The employee at check-in was more worried about screaming over us to other customers to put on their masks. The room could have been cleaner, especially since they had notices on the mirror that "extra steps" were taken to clean certain areas. P.S. was the best part of our stay and I think I would reserve a table there again, but probably not stay in the Hotel.
We liked the ambiance of this hotel. However, there was no parking available and we had to drive around for 15-20 minutes each night to find an open meter. There were plenty of parking garages but those cost at least $18-$25/night. Also, our room needed some TLC. The shower/Tub didn't drain properly and some lights didn't work. During COVID-19, everything should be working since there isn't much bookings, every room should be working properly. I hope they take the time to go room by room and ensure that all lightening, plumbing, and mechanical issues are resolved before tourism picks up again.
We booked two rooms just to get away for the weekend. We understand that during this pandemic that all amenities in the hotel would not be available, and maybe even some of the services. Even with all of that, I expected the rooms to be clean upon check-in. There were streaks on the mirrors and shower doors, horrible dust build up on everything, the Keurig was filthy, there was trash and used plastic gloves left in the hallway. When we asked if the hotel had housekeeping we were told "no". When discussing the issues with the front desk lady, she didn't act surprised at all and gave the excuse that the rooms had been vacant since the beginning of March. The room looked like it hadn't had an occupant in at least 6 months if not more judging by the layer of dust and dirt build up in the room. And even so, the room should have been clean with a light layer of dust if it had sat for only 2 months. My advice is to have at least a few housekeepers to keep the rooms up after the guests are using them. The only good point of this visit is that we got no argument when we decided to leave early and got all of our money back for both rooms. Also, holding $100 for incidentals that the hotel isn't offering because of the pandemic is a little much.
Comfortable beds... showers water pressure low. Elevators are really small
Hotel was nice, historic, comfortable beds. The shower was difficult to figure out and water pressure wasn’t best and there was no fridge or microwave. For $200+ a night I would expect those type of things regardless on location.
Located in Downtown Kansas City, Hotel Phillips Kansas City Curio Collection by Hilton is adjacent to Arvest Bank Theatre at the Midland and within a 5-minute walk of Municipal Auditorium. This 216-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in Italian cuisine. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to noon.
37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. IPod docks, coffee makers, and fans are also standard. Housekeeping is available on request.
Renovated in 2017, Hotel Phillips Kansas City Curio Collection by Hilton offers a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 30 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include a computer station, express check-out, and wedding services.
I reserved a room with a bathtub and was given a different room. The tub was a large factor in choosing this hotel so obviously it was a disappointment. Also we had to wait to check-in even tho we arrived at 7pm
Great hotel. Only complaints....no room service (probably COVID related). Attached restaurant closed on Sunday (really wanted to try their pasta).TV cable service went out in the whole building minutes before Sunday game day...and stayed out for hours (wish they could have gotten an engineer there quicker, had to go to sports bar). Other than that, its an extremely clean hotel, with very pleasant staff, and nice old (period) decor. Bright comfortable rooms with desks for those working while traveling. I would come back for sure.
I was charged twice; paid for my 4 night stay with Orbitz, then charged again by the hotel. Concierge very dismissive when I tried to get the overcharge corrected, saying it was a security deposit, which I would get back. Such was not the case, and I have Orbitz customer service sorting it out. In my room: Dust caked atop velvet headboard and desk, broken lamp, blood stain on sheet, stains on wall and carpet, sticky nightstand, dirty gym. Not what I expect from a 4-star hotel.
It was a beautiful building - however, we had to wait a very long time for a room and we were not able to go to the historic bar - the room was so dirty and tiny - very disappointing.
Nothing special. Construction in front of hotel on street. Parking was hit & miss. Front desk staff seemed disinterested. Interior was dark.
Valet took forever. We called front desk all 3 times and they would never tell the valet. There were always groups of people waiting. It was a mess and not structured. The receptionists were rude and not friendly, the facility was outdated, and dirty. Our bathroom had hair all over it from someone else. The carpet looked Soo worn out! The restrooms outside of the hotel room were dirty and looked like they hadn’t been cleaned in a long time! It was disappointing.
Hotel did not honor our orbitz booking for a room with 2 queen beds and as a result we had to find a new hotel when we arrived in town after 9pm to be able to sleep 3 people. Ridiculous.
Sorry about your experience. We'll do better next time