Terrible place to stay. The staff are horrible! We asked for toilet paper to be brought to the room for 7 hours! We started at 1 and didn’t get it until 8pm and we had to go down and get it! The floors were so dirty that our feet were black! Terrible place to stay!
I’ve already written about the problem with the room. We went to the restaurant on Saturday night and it was a disaster. The lone barkeep took our order and we waited forever. When I asked for help a man swooped in to fetch our order. My Caesar salad with chicken strips was inedible—the chicken was tough as a hockey puck and the lettuce was drenched in dressing. My husband’s hamburger was overcooked and flavorless. To her credit, when I complained the barkeep apologized for the poor service and did not charge me anything. Some compensation for sure but not much for two hungry people with no other options. The breakfast service — custom omelettes made by Mercedes were the ONL6 bright spot.
Nice hotel at one time, so we came again to celebrate the new year.
Under staffed. Did not clean rooms. Bad breakfast.
The breakfast buffet makes the differences compared to other hotels.
My room was dirty. The bed was fine, but the microwave still had old food (bacon) in it. The bathroom had a spray bottle with cleaning liquid in it sitting on the loo. The room needed a thorough cleaning including the walls. I've stayed in worse though.
Overpriced room. Too crowded hotel. Breakfast offering is good but strain on staff due to being overcrowded who cannot keep up with stocking food. Too long to check in due to car congestion in front of entrance.
This property needs to be renovated. Pool is nice.
Location, location, location. A minutes walk from the Plaza.
My 19 mth old liked the fountain in the hotel and we mostly enjoyed the breakfast, but much was lacking in this hotel. Breakfast had old spoiled bananas!! Eww. The room wasnt ready at 4 for check in!! A not nice surprise $18 a day parking fee, they said bc you're in the city (you're not btw). Multiple associates, even at front desk, were incredibly RUDE!! Multiple restaurants within not to bad of a walk, but be ready to spot the dirty... sad to see soooo many homeless, not sure what help they have in this city, but laying on every park bench and all day?! No where to go without seeing the garbage bags left everywhere, parks department nonexistent?
My family has gone to this facility almost annually for over 30 years. we love the location and have had some wonderful times there. we have seen a general decline in the management over the years (seems there is lessening crispness, and the kitchen staff is overworked at the breakfasts) and this year the noise was horrible at night. both nights we were there there were disruptions in the common area and in adjacent rooms. calls to the front desk resulted in resolution the second night but it took an hour. I will be contacting the management to share my concerns.
The property was beautiful. There was so many kids running all over the place
My girls enjoyed the pool. phone didn't work in the front room
Nice job at front desk good place to stay. Parking is a little bit of a challenge
Was a nice stay, outstanding breakfast! Happy is also a no d gesture!
We had a great experience! Rooms, pool and food were great! It would’ve been nice to have a shuttle.
My stay was really perfect and the customer services were on point and especially the front desk staff Marena she was great
Good location Hotel is showing its age. Needs to be renovated. Plumbing fixtures, tub/shower, “kitchen” area all need upgrades. Breakfast area looked like a war zone after all the people were done trashing the place. Kind of disappointing because it used to be a really special place. Bartender was very courteous and friendly but front desk personnel were very rude.
Located in Westport within a short walk of Nelson-Atkins Museum of Art, Embassy Suites Kansas City - Plaza is within a mile (2 km) of other popular sights such as Uptown Theater. This 3.5-star hotel has 266 guestrooms and offers conveniences like free breakfast, an indoor pool, and a fitness center.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
The 266 accommodations feature living rooms. Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities.
At Embassy Suites Kansas City - Plaza, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, self parking is USD 18.00 per night, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a sauna, WiFi in public areas, and conference space.
Terrible place to stay. The staff are horrible! We asked for toilet paper to be brought to the room for 7 hours! We started at 1 and didn’t get it until 8pm and we had to go down and get it! The floors were so dirty that our feet were black! Terrible place to stay!
I’ve already written about the problem with the room. We went to the restaurant on Saturday night and it was a disaster. The lone barkeep took our order and we waited forever. When I asked for help a man swooped in to fetch our order. My Caesar salad with chicken strips was inedible—the chicken was tough as a hockey puck and the lettuce was drenched in dressing. My husband’s hamburger was overcooked and flavorless. To her credit, when I complained the barkeep apologized for the poor service and did not charge me anything. Some compensation for sure but not much for two hungry people with no other options. The breakfast service — custom omelettes made by Mercedes were the ONL6 bright spot.
Nice hotel at one time, so we came again to celebrate the new year.
Under staffed. Did not clean rooms. Bad breakfast.
The breakfast buffet makes the differences compared to other hotels.
My room was dirty. The bed was fine, but the microwave still had old food (bacon) in it. The bathroom had a spray bottle with cleaning liquid in it sitting on the loo. The room needed a thorough cleaning including the walls. I've stayed in worse though.
I am so sorry your stay was not up to the standards of Embassy Suites. We will be sure to share your feedback with our team. We hope you will reconsider staying with us in the future.
Overpriced room. Too crowded hotel. Breakfast offering is good but strain on staff due to being overcrowded who cannot keep up with stocking food. Too long to check in due to car congestion in front of entrance.
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
This property needs to be renovated. Pool is nice.
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Location, location, location. A minutes walk from the Plaza.
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites on the Plaza to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
My 19 mth old liked the fountain in the hotel and we mostly enjoyed the breakfast, but much was lacking in this hotel. Breakfast had old spoiled bananas!! Eww. The room wasnt ready at 4 for check in!! A not nice surprise $18 a day parking fee, they said bc you're in the city (you're not btw). Multiple associates, even at front desk, were incredibly RUDE!! Multiple restaurants within not to bad of a walk, but be ready to spot the dirty... sad to see soooo many homeless, not sure what help they have in this city, but laying on every park bench and all day?! No where to go without seeing the garbage bags left everywhere, parks department nonexistent?
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Thank you for your review. We are so glad you enjoyed our complimentary breakfast. We look forward to welcoming you back again soon.