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Recent guest reviews

Outdated hotel. The paint in the bathroom was peeling, the bathtub was rusted, the coffee maker was broken, ice machine broken on our floor, stuffy room, $21 just to park. Breakfast was good but only if you get there by 9am. Not happy with this stay.

Breakfast was awesome. Facilities and housecleaning was bad.

Had to change rooms due to a smell. Fountain not working. Pool closed at 9 pm. Food was just okay.

In need of a remodel

Property has character but needs some upgrading. Furniture, wood trim, doors all show nicks and dents. No housekeeping for my 3 day stay. No restsurant in hotel though several in surronding area. Staff were very nice and helpful, best aspect of hotel stay

Very old and run down property, unsafe area, rate charged was way more than value of the facility. Extremely disappointed.

The front desk staff is very welcoming. Caitlin was awesome ! The room was cleaned Thank you!!!

Disapponited that there was no happy hour or made to order omlets. Assuming because of covid

Pool was reservations only for a hour

Love the pool and sauna. Room was clean and bed was comfortable.

The rooms are nice. The staff failed to tell me they're covid-19 precautions, not when I made the reservation, not when I called to confirm my reservation, and not when we got to the property. We were not told that we had to make reservations to go down to the pool, until we went down to the pool. We were not told that the breakfast would just be the equivalent of a sack lunch, and we found out too late to make reservations at any local restaurants. The service was horrible.

Missed the great breakfast not being served. Although understandable with COVID.

Terrible place to stay. The staff are horrible! We asked for toilet paper to be brought to the room for 7 hours! We started at 1 and didn’t get it until 8pm and we had to go down and get it! The floors were so dirty that our feet were black! Terrible place to stay!

I’ve already written about the problem with the room. We went to the restaurant on Saturday night and it was a disaster. The lone barkeep took our order and we waited forever. When I asked for help a man swooped in to fetch our order. My Caesar salad with chicken strips was inedible—the chicken was tough as a hockey puck and the lettuce was drenched in dressing. My husband’s hamburger was overcooked and flavorless. To her credit, when I complained the barkeep apologized for the poor service and did not charge me anything. Some compensation for sure but not much for two hungry people with no other options. The breakfast service — custom omelettes made by Mercedes were the ONL6 bright spot.

Nice hotel at one time, so we came again to celebrate the new year.

W 43rd St Kansas City MO

Hotel highlights

  • Free buffet breakfast
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Country Club Plaza Area, Embassy Suites Kansas City - Plaza is adjacent to Mill Creek Park and within a 10-minute stroll of Kansas City Art Institute. This 3.5-star hotel has 266 guestrooms and offers conveniences like free breakfast, an indoor pool, and a gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

Guests can expect WiFi, wired Internet, and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, microwaves, and coffee makers are also standard.


Property features

At Embassy Suites Kansas City - Plaza, guests enjoy features like an indoor pool, a gym, and a sauna. If you drive, self parking is USD 21.00 per night, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include WiFi in public areas, a spa tub, and conference space.

Room options

Basic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Guest reviews for Embassy Suites Kansas City - Plaza

Everyone (14) Couples (3) Family (14)
2
Partner Couples

Outdated hotel. The paint in the bathroom was peeling, the bathtub was rusted, the coffee maker was broken, ice machine broken on our floor, stuffy room, $21 just to park. Breakfast was good but only if you get there by 9am. Not happy with this stay.

By on Oct 1, 2022

Review comment responded on Oct 2, 2022

Hi Sara! Thank you for taking the time to let us know about your stay. I am sorry to hear you were unhappy. We appreciate your feedback as we are always working towards improving the experience for our guests. I hope you will consider giving us another chance in the future!

1
Friends

Breakfast was awesome. Facilities and housecleaning was bad.

By on Jun 27, 2022

Review comment responded on Jun 28, 2022

Hi Dave! I am happy to hear that you enjoyed the breakfast while staying with us! I am sorry that you felt the other areas of the hotel were lacking. I hope you will consider giving us another chance in the future!

2
Friends

Had to change rooms due to a smell. Fountain not working. Pool closed at 9 pm. Food was just okay.

By on Jun 12, 2022

Review comment responded on Jun 12, 2022

Hi Christopher! I am very sorry for the issues you experienced. We have been surfacing our fountain so I am sorry that it was not functional. I hope you will consider giving us another chance in the future.

2
Family

In need of a remodel

By on May 31, 2022

Review comment responded on Jun 9, 2022

Hi Kevin! I am sorry to hear that you were unhappy during your stay. We are always working towards improving the experience for our guests. I hope you will consider giving us another chance!

3
Business Business

Property has character but needs some upgrading. Furniture, wood trim, doors all show nicks and dents. No housekeeping for my 3 day stay. No restsurant in hotel though several in surronding area. Staff were very nice and helpful, best aspect of hotel stay

By , from Iowa City on Apr 23, 2022

Review comment responded on May 6, 2022

Hi Angelina! Thank you for taking the time to let us know about your stay. I am very sorry to hear about the issues you experienced. We use all of our guests feedback, to improve the experience for our guests. I hope you will consider giving us another chance in the future!

3
Everyone

By on Apr 11, 2022

2
Family

Very old and run down property, unsafe area, rate charged was way more than value of the facility. Extremely disappointed.

By , from Ham Lake on Mar 28, 2022

Review comment responded on Apr 4, 2022

Hello Traci, I'm very sorry to hear you had a poor experience at our hotel. We appreciate the feedback you've provided and hope you give us another opportunity to provide you with an excellent stay the next time you're in Kansas City!

1
Everyone

By on Mar 21, 2022

5
Family Business Business

The front desk staff is very welcoming. Caitlin was awesome ! The room was cleaned Thank you!!!

By on Mar 8, 2022

Review comment responded on Mar 8, 2022

Hi Maria! Thank you for taking the time to let us know about your stay. I am very happy to hear that Caitlin was able to provide such great service, she is definitely a rockstar! We hope to see you again.

4
Friends

Disapponited that there was no happy hour or made to order omlets. Assuming because of covid

By on Sep 11, 2021

Review comment responded on Sep 15, 2021

Hi Molly! I am very sorry that our restaurant, bar and evening social are closed. We are hopeful that we will be able to reopen more services later this year. I hope you will consider giving us another chance the next time you are in Kansas City.

Embassy Suites Kansas City - Plaza

220 W 43rd St, Kansas City, MO 64111
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