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Sheraton Kansas City Hotel at Crown Center

4.0 out of 5.0

Recent guest reviews

Great location to the med center and great facility

it was a busyness trip and I need an internet. I did not expect the hotel at this level didn't provide free wifi

Would recommend and stay here again if I am in Kansas City on business. Internet, however, should be free to all guests.

First room wasn't cleaned at 8pm, not compensated for the change. $10 a day wifi, $17 a day to park. No included breakfast, no perks.

For the price we paid this was a quiet clean room in a nicely remodeled hotel. I would stay again if I needed to be in that area of KC.

Hotel ok. What's with room service not serving beer and natchos before 10pm, but no beer sales after 10pm? I like my burgers with a beer. To overcome this you must place beer order before 10pm and then food order after 10pm. And get charged two room service delivery fees.

This was our first time in downtown Kansas City. The hotel couldn't have been in a better location. It was great that we could walk indoors to the large shopping mall and restaurants. Pleasant, well equipped lobby. Lots of nice places to sit. Convenient parking and helpful staff. Would definitely book there again.

I enjoyed the hotel just not the area and we had to pay for parking

Room was comfortable with lots of pillows. Liked having the fridge in the room. Front desk over the top friendly.

This is a great hotel for attending a Sprint Center event. The shuttle is great too. Not having to worry about parking is a plus too!

This is the Old Hyatt at Crown Center. They have remodeled the inside. The room was very nice. Staff was very friendly and helpful. Spectators restaurant has a nice menu and the food was excellent. Close to everything downtown.

spent little time at the hotel. all my activities were centered around the Sheraton Suites location.

The location is perfect! Right in the middle of everywhere I needed to go. (Power & light district, the plaza, worlds of fun) The hotel is beautiful! The room was very clean and had everything we needed. Clean bathroom & bed! Beautiful view as well. The only negative thing is everything basically cost money. Bottles of water we thought were complementary, parking, ect. Wonderful stay though! Staff were very nice and answered all of our question. Favorite thing was the location really. Would definitely book here again!

I would recommend this hotel to anyone visiting KC. The location is central to the Plaza, Westport, Power and Light District, and River Market. The hotel has a shuttle, and taxis readily available, which was very convenient. The room was very nice, and offered a spectacular view of the city! The bed was very comfortable. I will stay here next time I visit!

We stayed here for the Justin TImberlake concert. The location and breakfast were great.

VIP top floor perks were disappointing. Out of food every time I went there.

Good experience. Family vacation was special due to the amenities and central location

We just stopped over night. We were riding Amtrak and it was perfect. Close to the station, easy walk and they had a shuttle. Lots of food options between the hotel and Union Station. No problems

The beds.. pillows and linens were top notch! Two complaints were the parking garage wasn't convenient and you had to go over hill and dale to get to the pool.

Well we showed up to about 7 school blocking the front entrance and the traffic down the road as well, when we went in we found out that at the same time over 1000 teenagers were checking in and it would be at least an hour most likely longer to even check in not to mention they would probably be all over the pool and any other amenities available especially customer service, how ever we were able to quickly get in contact with the Manager Steven Clodfelter who was understanding and agreed to refund a non refundable room which he did do. It all ended up working out well if just to see the cooperation and professionalism. I would consider staying next time I am in Kansas City and else where for that fact. I wish i could give a better rating but i never stayed the night to see.

2345 McGee Street Kansas City MO

Hotel highlights

  • Walking distance to Crown Center and Hallmark Visitors Center
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Downtown Kansas City, Sheraton Kansas City Hotel at Crown Center is a leisurely stroll from popular sights such as Crown Center and Hallmark Visitors Center. This 730-room, 4-star hotel has 2 restaurants, an outdoor pool, and a 24-hour fitness center. Located in central Kansas City, the hotel is also near Liberty Memorial and Sprint Center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

Sheraton Kansas City Hotel at Crown Center's 730 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and ironing boards are also available.


Property features

Guests staying at Sheraton Kansas City Hotel at Crown Center enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Parking is available for USD 18.00 per night (USD 25.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, WiFi in public areas, and 25 meeting rooms.

Room options

Club Room (Sheraton)

Full 2 | King 1 | Sleeps 4

Room, Allergy Friendly

Full 2 | King 1 | Sleeps 4

Guest reviews for Sheraton Kansas City Hotel at Crown Center

Everyone (3) Couples (59) Business (45) Family (29) Other (14) Friends (19)
5
Everyone

Great location to the med center and great facility

By , from Columbus OH on Oct 9, 2017

Review comment responded on Oct 12, 2017

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your stay and that our central location worked out convenient for you. We hope to have you back again in the future for another great stay.

3
Everyone

it was a busyness trip and I need an internet. I did not expect the hotel at this level didn't provide free wifi

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed the comforts of your guest room, however apologize if the service from our shuttle team was unsatisfactory. We strive to create a top notch experience for all of our guests. We appreciate your comments and hope to create a flawless visit in the future.

5
Everyone

Would recommend and stay here again if I am in Kansas City on business. Internet, however, should be free to all guests.

By on Mar 20, 2017

Review comment responded on Mar 29, 2017

Thank you for sharing your feedback on your recent stay at Sheraton Crown Center. I am pleased to hear you enjoyed your stay with us. We look forward to having you back again soon.

3

too much money.

Couples

First room wasn't cleaned at 8pm, not compensated for the change. $10 a day wifi, $17 a day to park. No included breakfast, no perks.

By on Dec 15, 2015

5

great value for money

Couples

For the price we paid this was a quiet clean room in a nicely remodeled hotel. I would stay again if I needed to be in that area of KC.

By on Oct 6, 2015

4

beer and burgers

BusinessTravelers

Hotel ok. What's with room service not serving beer and natchos before 10pm, but no beer sales after 10pm? I like my burgers with a beer. To overcome this you must place beer order before 10pm and then food order after 10pm. And get charged two room service delivery fees.

By on Oct 6, 2015

4

convenent location

Couples

This was our first time in downtown Kansas City. The hotel couldn't have been in a better location. It was great that we could walk indoors to the large shopping mall and restaurants. Pleasant, well equipped lobby. Lots of nice places to sit. Convenient parking and helpful staff. Would definitely book there again.

By on May 19, 2015

3

great

Couples

I enjoyed the hotel just not the area and we had to pay for parking

By on May 15, 2015

5

great one night stay

Couples

Room was comfortable with lots of pillows. Liked having the fridge in the room. Front desk over the top friendly.

By on Feb 12, 2015

5

great for jt concert!

Couples

This is a great hotel for attending a Sprint Center event. The shuttle is great too. Not having to worry about parking is a plus too!

By on Jan 20, 2015