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Recent guest reviews

The property was clean and the lobby was beautiful. Staff were friendly and efficient. Our only complaint is that our room was not soundproof enough. We could hear every toilet flush, running sink, and even conversation from the non-adjoining room next door.

I showed up with a paid room and got turned away never stay there again

Property was a good location, clean, and nice. Big deal here is that everyone at the front desk was very negative! No personality, and most importantly like to trick people into extra charges. Not what you would expect from a service standpoint. Additionally, they say "let us know if you forget any essentials" but then only refer you to buy it in the gift shop! Haha what a joke. Pay extra to stay elsewhere if you like transparency and service.

Elevators were not working properly some vibration noise from wall made it hard to sleep alarm was set by someone else kept going off at 530am overall the views were spectacular and most of staff was friendly but not very welcoming when we arrived

What’s up with having to pay for internet unless you are a Marriott member????? And $19 to park a car for one day? The facilities were very nice, staff very responsive. It seems when you pay $190.00 for one night maybe they could include internet and parking in the price.

Room was perfectly clean! Halls were dirty from our arrival until we leave. But it’s a great place to stay since you can enjoy many activities in the area

I stay at the Sheraton whenever I'm in KC for business. I was upgraded to an executive suite this last trip -- which wll certainly make me return.

Hotel is huge with over 25 floors. Our check in was easy and our room was excellent.

Nice location close to Sprint Center, Union Station and Crown Center.

Great location to the med center and great facility

it was a busyness trip and I need an internet. I did not expect the hotel at this level didn't provide free wifi

Would recommend and stay here again if I am in Kansas City on business. Internet, however, should be free to all guests.

First room wasn't cleaned at 8pm, not compensated for the change. $10 a day wifi, $17 a day to park. No included breakfast, no perks.

For the price we paid this was a quiet clean room in a nicely remodeled hotel. I would stay again if I needed to be in that area of KC.

Hotel ok. What's with room service not serving beer and natchos before 10pm, but no beer sales after 10pm? I like my burgers with a beer. To overcome this you must place beer order before 10pm and then food order after 10pm. And get charged two room service delivery fees.

McGee Street Kansas City MO

Hotel highlights

  • Close to T-Mobile Center
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Crown Center District, Sheraton Kansas City Hotel at Crown Center is adjacent to Crown Center and within a 10-minute walk of other popular attractions like Hallmark Visitors Center. This 4-star hotel has 720 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.


Dining

In addition to a restaurant onsite, there is also a pub where you can enjoy a drink. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:00 AM to 11 AM.


Rooms

Guests can expect WiFi, wired Internet, and 32-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and safes are also available.


Property features

Guests staying at Sheraton Kansas City Hotel at Crown Center enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 23.00 per day (USD 32.00 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.

Room options

Studio Suite, 1 Queen Bed, Non Smoking, View

1 Queen Bed | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking, Corner

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Kansas City Hotel at Crown Center

Everyone (12) Couples (5) Business (1) Family (2)
4
Everyone

By on Feb 12, 2020

Review comment responded on May 19, 2020

Dear Guest, we appreciate your gracious rating about your stay at the Sheraton Kansas City Hotel at Crown Center. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Jim Snow, General Manager

4
Family

The property was clean and the lobby was beautiful. Staff were friendly and efficient. Our only complaint is that our room was not soundproof enough. We could hear every toilet flush, running sink, and even conversation from the non-adjoining room next door.

By on Jan 31, 2020

1
Business Business

I showed up with a paid room and got turned away never stay there again

By on Jan 6, 2020

2
Partner Couples

Property was a good location, clean, and nice. Big deal here is that everyone at the front desk was very negative! No personality, and most importantly like to trick people into extra charges. Not what you would expect from a service standpoint. Additionally, they say "let us know if you forget any essentials" but then only refer you to buy it in the gift shop! Haha what a joke. Pay extra to stay elsewhere if you like transparency and service.

By , from Kansas City on Sep 24, 2019

4
Everyone

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Thank you for rating your stay at Sheraton Crown Center. We value your business and look forward to having you back in the future.

5
Everyone

By on Aug 3, 2019

Review comment responded on Aug 6, 2019

Thank you for rating your stay at Sheraton Crown Center. We hope to have you back for another 5 star experience next time.

3
Everyone

Elevators were not working properly some vibration noise from wall made it hard to sleep alarm was set by someone else kept going off at 530am overall the views were spectacular and most of staff was friendly but not very welcoming when we arrived

By on Jul 5, 2019

Review comment responded on Jul 7, 2019

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear our staff was friendly and accommodating and that you could soak in the views of downtown from your guest room. I apologize for any noise disruptions from the elevators. We hope to have you back for a flawless visit in the future.

5
Everyone

By on Jul 1, 2019

Review comment responded on Jul 7, 2019

Thank you for rating your stay at Sheraton Crown Center. We look forward to having you back for another top notch stay.

4
Friends

What’s up with having to pay for internet unless you are a Marriott member????? And $19 to park a car for one day? The facilities were very nice, staff very responsive. It seems when you pay $190.00 for one night maybe they could include internet and parking in the price.

By on Jun 26, 2019

Review comment responded on Jul 1, 2019

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear our staff was friendly and accommodating and that you would able to take advantage of the amenities available to you as our guest. We hope to have you back again in the future.

4
Family Family with small children

Room was perfectly clean! Halls were dirty from our arrival until we leave. But it’s a great place to stay since you can enjoy many activities in the area

By on Feb 11, 2019

Review comment responded on Feb 12, 2019

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your overall stay with us and appreciate you brining the hallway conditions to our attention. We will be addressing this and making the necessary improvements. We value your business and hope to have you back again in the future.

Sheraton Kansas City Hotel at Crown Center

2345 McGee Street, Kansas City, MO 64108
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