We usually stay at AC Hotels because they are nice, clean, and have a great European-style breakfast. This was our first time staying at the AC Hotel Kansas City Plaza, and it will be our last.
The hotel staff was friendly, but seemed distracted and not attentive. The lobby area looks nice, but as soon as we arrived on our floor and the elevator opened, we could tell the hotel wasn't in good shape.
Our room was very “used,” and while we didn't notice any dirt, it looked very grungy. There was flooring coming up off the floor, and big gaps in between the planks, which hurt if you stepped on them. The tile in the bathroom appeared to have experienced some significant issues in the past.
One of the elevators didn't work for the entire three nights of our stay, which meant there was only one elevator for all the guests and housekeeping. So, it was nearly impossible to get an elevator, which made checking out a challenge as we had to wait a long time to bring our suitcases down.
We added breakfast to our reservation because we have historically enjoyed it when staying at AC Hotels. However, we one got breakfast our first morning due to it being quite “sad.” The fruit looked old, and the selection wasn't very good.
Unfortunately, the next time we visit KC, we will not be staying at the AC Hotel Kansas City Plaza.