The staff was friendly and helpful, as one would expect. My only complaint would be that the maid service had been cut back to every three days for covid reasons. Understandable, except that i had to ask for more towels and coffee on day two.
Everything was great!! Front desk was very helpful and kind. The room was spacious and clean. My family enjoyed this hotel for 4 days and I will be back for sure!!
Clean and great staff. Would have liked more breakfast options.
The lady never found our reservation after about half hour. Can we please get refunded!
The lobby and bar area were weak! The circle drive in front had a hard time handling the traffic. The parking guys did a first rate job taking care of folks both checking in and then dealing with the crowd of folks trying to leave at the same time Sunday morning.
Its our 2nd time staying at this hotel. We love that it is close to the shops and dining however the breakdown of charges are so confusing. It seemed like i got charged twice for the room. The bathroom was not clean at all. Found bunch of hair on the floor. I dont make a fuss during my stay but definitely an observer. It will impact my decision not to stay here next time.
Absolutely beautiful property with an amazingly helpful staff to go along with it! Will definitely be staying again!
Staff was very nice at check in. Hotel is beautiful!
the location is within walking distanc e of great shopping and
The valet driver lost the keys to my car. It took a hour to find. I was in town for a important event and missed it.
This hotel is spacious and staffs are very friendly and polite.
Lobby smelled like way too much air freshener. Our room never got cleaned. Slow service when we asked for more towels.
Located in Country Club Plaza Area within a mile (2 km) of Nelson-Atkins Museum of Art, Sheraton Suites Country Club Plaza is within 2 miles (3 km) of other popular sights such as Uptown Theater. This 3.5-star hotel has 257 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee weekends from 8:00 AM to 11:00 AM.
The 257 accommodations feature sitting areas. Guests can expect 27-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are also standard.
Renovated in 2016, Sheraton Suites Country Club Plaza offers an outdoor pool, free WiFi in public areas, and conference space. If you drive, self parking is USD 18 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a business center, express check-out, and free newspapers.
Thank you for the great review!
The staff was friendly and helpful, as one would expect. My only complaint would be that the maid service had been cut back to every three days for covid reasons. Understandable, except that i had to ask for more towels and coffee on day two.
Thank you for the great review, Hope to see you back soon!
Thank you for your feedback!
Everything was great!! Front desk was very helpful and kind. The room was spacious and clean. My family enjoyed this hotel for 4 days and I will be back for sure!!
We are so grateful for your feedback. We take pride in our Front Desk and their ability to be hospitable We are glad that you enjoyed the spacious, clean accommodations. Please, visit us again.
Clean and great staff. Would have liked more breakfast options.
Thank you so much for your feedback!
The lady never found our reservation after about half hour. Can we please get refunded!
I'm so sorry to hear that! What is the first and last name on your reservation?
The lobby and bar area were weak! The circle drive in front had a hard time handling the traffic. The parking guys did a first rate job taking care of folks both checking in and then dealing with the crowd of folks trying to leave at the same time Sunday morning.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Its our 2nd time staying at this hotel. We love that it is close to the shops and dining however the breakdown of charges are so confusing. It seemed like i got charged twice for the room. The bathroom was not clean at all. Found bunch of hair on the floor. I dont make a fuss during my stay but definitely an observer. It will impact my decision not to stay here next time.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you for the 5 stars review!