First the toilet had been used and wasn’t properly flushed. There was a used open bar of soap in the soap dish. The light in the shower wouldn’t stay on. The toilet needed multiple flushes regardless of the use. The panel below the sink in the mini kitchen was falling off. However the room was clean and fresh. The bed linens were white and fresh.
It was located close to my needs and entertainment areas.
This property is great. From the location, the cleanliness and most definitely a very kind and welcoming front desk staff and security. Cant find anything not liked about this hotel.
Not enough elevators. Keurig coffee machine didn’t work. Mattresses and sheets were stained.
I paid for a king bed, and got a queen. For what I had to pay, I should have gotten what I paid for.
I did not care for the $18 a night to use their parking garage,Stains throughout carpet in room, Rust around tub drain, Clicking sound from fan/furnace throughout the night. Very disappointing considering location.
The hotel is in a great location. Probably due to Covid, the hotel was is somewhat of a state of disrepair - Some wall paper was removed in a hallway, one of their elevators wasn't working and the decor wasn't as it has been in the past.
Sheratons never disappoint. We’ve stayed here many times! Perfect location
The staff was friendly and helpful, as one would expect. My only complaint would be that the maid service had been cut back to every three days for covid reasons. Understandable, except that i had to ask for more towels and coffee on day two.
Everything was great!! Front desk was very helpful and kind. The room was spacious and clean. My family enjoyed this hotel for 4 days and I will be back for sure!!
Clean and great staff. Would have liked more breakfast options.
The lady never found our reservation after about half hour. Can we please get refunded!
The lobby and bar area were weak! The circle drive in front had a hard time handling the traffic. The parking guys did a first rate job taking care of folks both checking in and then dealing with the crowd of folks trying to leave at the same time Sunday morning.
Its our 2nd time staying at this hotel. We love that it is close to the shops and dining however the breakdown of charges are so confusing. It seemed like i got charged twice for the room. The bathroom was not clean at all. Found bunch of hair on the floor. I dont make a fuss during my stay but definitely an observer. It will impact my decision not to stay here next time.
Located in Country Club Plaza Area, Sheraton Suites Country Club Plaza is within a 10-minute stroll of sights such as Fountain of Neptune and Mill Creek Park. This 257-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a local cuisine breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
The 257 accommodations feature sitting areas. 27-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are also standard.
Renovated in 2016, Sheraton Suites Country Club Plaza offers an outdoor pool, free WiFi in public areas, and conference space. Valet parking is available for USD 26 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, express check-out, and free newspapers.
First the toilet had been used and wasn’t properly flushed. There was a used open bar of soap in the soap dish. The light in the shower wouldn’t stay on. The toilet needed multiple flushes regardless of the use. The panel below the sink in the mini kitchen was falling off. However the room was clean and fresh. The bed linens were white and fresh.
It was located close to my needs and entertainment areas.
This property is great. From the location, the cleanliness and most definitely a very kind and welcoming front desk staff and security. Cant find anything not liked about this hotel.
Not enough elevators. Keurig coffee machine didn’t work. Mattresses and sheets were stained.
I paid for a king bed, and got a queen. For what I had to pay, I should have gotten what I paid for.
Anonymous, We're sorry that your stay did not meet or exceed your expectations. We will work with our teams to ensure consistency in experience.
Thank you so much for your feedback!
I did not care for the $18 a night to use their parking garage,Stains throughout carpet in room, Rust around tub drain, Clicking sound from fan/furnace throughout the night. Very disappointing considering location.
Anonymous, Thank you for your valuable feedback! So that we can adequately address your concerns and ensure that they do not affect any other guests please give us a call! Again we appreciate you feedback.
The hotel is in a great location. Probably due to Covid, the hotel was is somewhat of a state of disrepair - Some wall paper was removed in a hallway, one of their elevators wasn't working and the decor wasn't as it has been in the past.
Thank you for your feedback Anonymous!
Anonymous, thank you for your feedback! We will work hard to resolve the issues you experienced during your stay at the Sheraton Suites Country Club Plaza.
Thank you for bringing these defects to our attention after your stay. We will do our best to ensure that guests do not have these problems in the future. Thank you for your feedback