They have bed bugs. And the girl working acted like it was nothing!!
Pleased with the room and staff was friendly and helpful.
I only like 2 staff mebers that were females they were very nice my whole 5 day stay i didn't like all the roaches in the room and didn't know where to empty all my piled up trash for 5 days nobody every knocked on door to ask if i needed one thing but the Roaches took the cake for me cuz they were all over and i did report it to staff still nobody said one word to me about them i will never come back here again..
I Like the clean room but hallways and elvators were stinky and trash in hallways staff were rude took 35 min for check in for a room already paid for online
Like the clean rooms didn't like staff attitude and kids running threw hallways unattended late at night for 3 nights
Front desk staff very rude will not recommend this location to anyone
This place looks ok at first glance but after you take a deeper look it will all become clear. After a few hours we discovered roaches not just in the rooms but also in hallways and laundry. It’s disgusting and you never know what you can bring back with you. I’ll digress but to make long story short around check out time we told the front desk that we waiting for our friend to wake up to decide if we where going to stay and this is mother’s day weekend so good luck. So we decided after a debate. To our surprise the front desk told us that someone said we checked out but no one said that and our room had been reserved. To the curb we went with our things and no response from corporate at all. What a ruined weekend disappointed 😢
Great stay! I definitely recommend this hotel for leisure or business
Located in South Kansas City, WoodSpring Suites Kansas City South is within 2 miles (3 km) of sights such as International House of Prayer and Bay Water Park. Each of the 121 rooms at this hotel includes a kitchen, a dining area, and a sitting area.
All 121 accommodations feature kitchens and space to spread out with dining areas and sitting areas. 34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Phones and desks are other standard amenities. Housekeeping is available once per stay.
Guests of WoodSpring Suites Kansas City South enjoy free WiFi in public areas, express check-out, and laundry facilities. Free parking is available if you drive. This hotel also has a vending machine.
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
They have bed bugs. And the girl working acted like it was nothing!!
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Pleased with the room and staff was friendly and helpful.
Thank you so much for your kind words! We are so happy that you enjoyed your time with us and hope to see you again soon!
Oh no! We hate to see the low rating, and apologize that you did not enjoy your time with us. We do hope that you enjoy all your future travels, Trisha.
I only like 2 staff mebers that were females they were very nice my whole 5 day stay i didn't like all the roaches in the room and didn't know where to empty all my piled up trash for 5 days nobody every knocked on door to ask if i needed one thing but the Roaches took the cake for me cuz they were all over and i did report it to staff still nobody said one word to me about them i will never come back here again..
Thank you for taking the time to let us know about your recent stay at our hotel. We are extremely disappointed to see that you experienced so many bug sightings during your time with us. We are currently working extremely hard at this location to address and fix this issue. We apologize that this took away from the clean, comfortable and pleasant stay that we intended for you and apologize for any inconvenience that this caused. We wish you all the best in your future travels.
I Like the clean room but hallways and elvators were stinky and trash in hallways staff were rude took 35 min for check in for a room already paid for online
Thank you for taking the time to share your experience with us. We are happy to see that you enjoyed a clean room but apologize for the issues with unpleasant odors and the long check-in process. We know that efficiency is important during your time with us and we are sorry that we fell short upon your arrival. We will take this feedback and use it to help us improve in these areas. Thank you so much for choosing WoodSpring Suites.
Like the clean rooms didn't like staff attitude and kids running threw hallways unattended late at night for 3 nights
Thank you for taking the time to share your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and got a negative impression of our staff. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.
Front desk staff very rude will not recommend this location to anyone
There is no excuse for poor customer service and I am shocked that you had that experience with any of our staff. Thank you for letting us know how we came across to you, so we can be sure that our usual warm, welcoming, and friendly service shines through.
This place looks ok at first glance but after you take a deeper look it will all become clear. After a few hours we discovered roaches not just in the rooms but also in hallways and laundry. It’s disgusting and you never know what you can bring back with you. I’ll digress but to make long story short around check out time we told the front desk that we waiting for our friend to wake up to decide if we where going to stay and this is mother’s day weekend so good luck. So we decided after a debate. To our surprise the front desk told us that someone said we checked out but no one said that and our room had been reserved. To the curb we went with our things and no response from corporate at all. What a ruined weekend disappointed 😢
We are so sorry for the negative experiences you had during your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.