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Recent guest reviews

Hard to give an overall rating here, because this hotel, like so many others, has the fake thermostats and complete lack of temperature control in the room. The room was too hot for me to sleep, so I was forced to keep the deck door open all night. On the other hand, the staff was phenomenal in helping us out with a minor crisis where we needed to get some medical records sent to us on a Sunday. I can't say enough good things about the Concierge service.

It was great

Staff was helpful and the view was incredible.

Great location

Every staff person was exceptionally friendly, accomodating and very competent particularly Chris valet attendant.

A balcony with a view!

Maybe back in the day this was a four star hotel. It is in some serious need of remodel. Pealing wallpaper and paint. Stains on carpets and furniture. Does not add up to $407 a night standards. The phots on there website a defiantly from their hay day. For a interconnental I was deeply disappointed.

Tried to check in at 4:30. Was told it would be a “few more hours”. Front deck person needs training on how to handle these situations. Unprofessional. Not even an “I’m sorry”. We had a wedding to attend and could not get ready in our room. Had to get dressed stat wedding venue.

The location is wonderful and the building and lobby are beautiful. There were dusty areas in the halls and commons area but room was very clean. The main hotel elevators were not functioning for one whole day and that was inconvenient and unsafe. The service help was very friendly and helpful.

Great location. Nice hotel overall and nice, helpful staff.

Excellent location- friendly and helpful staff. We loved that there was a Starbucks onsite. Room was very clean and spacious.

It was convenient to everywhere we needed to go. Close to shopping.

We enjoyed the location and the rooms were clean and comfortable. The AC wasn't working well but a technician came right away to fix it. We did have to wait in line for over 30 minutes to check into our room. Not sure if that is a normal thing for that hotel.

Very laid back and nice, everything was very clean and nice!

The property itself is beautiful and the rooms are lovely and comfortable. There was a bit of an issue with the staff however. At check in we seemed to have communication errors with the desk clerk. I’m not sure if he couldn’t understand us or we him because of the masks or what it was but it seemed like check in was a good deal more complicated than it needed to be. He also failed to give us any basic information such as how to get to our room or parking or what rules may have changed due to the current circumstance. Thinking he had perhaps just been having a bad night we tried calling down to the front desk a bit after check in to get clarification for some questions we had. No one at the front desk answered. That would be the theme of the entire stay. We were never once able to reach the front desk via the phone. Check out took far too long. They had one person working the front desk on Saturday at checkout time. This is arguably one of the worst times of day to be understaffed. And while the desk clerk was very efficient and pleasant it was obvious she was overwhelmed. Generally with it being a Friday through Saturday stay I would cut them some slack however it was obvious the hotel was nowhere near its normal capacity. The only other issue we had was that the shower grout was a bit grody looking and the tub plug had a slow leak, but this is an older building and otherwise everything seemed very clean. This was our first stay, and during changing times. Overall lovely.

Location is closed to the plaza which is nice. But the rooms are runs down

Ward Pkwy Kansas City MO

Hotel highlights

  • Walking distance to University of Missouri-Kansas City
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and in public areas
  • Onsite dining
  • Outdoor pool

Located in Country Club Plaza Area, InterContinental Kansas City at The Plaza, an IHG Hotel is within a 10-minute walk of popular sights such as Fountain of Neptune and JC Nichols Memorial Fountain. This 4-star hotel has 371 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee weekends from 6:30 AM to 11:30 AM.


Rooms

All 371 rooms feature balconies, refrigerators, and coffee makers. 55-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards. Housekeeping is available on request.


Property features

At InterContinental Kansas City at The Plaza, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and a sauna. Valet parking is offered for USD 30 per night. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Classic Room

1 King Bed | 2 Queen Beds | Sleeps 2

Room, 1 King Bed, Accessible, Balcony (Hearing/Mobility Accessible)

1 King Bed | Sleeps 4

Classic Room, 1 King Bed, Balcony, View (Plaza View)

1 King Bed | Sleeps 2

Suite, 1 Bedroom (Concierge Level)

1 King Bed | Sleeps 2

Guest reviews for InterContinental Kansas City at The Plaza, an IHG Hotel

Everyone (16) Couples (12) Family (12)
4
Partner Couples

Hard to give an overall rating here, because this hotel, like so many others, has the fake thermostats and complete lack of temperature control in the room. The room was too hot for me to sleep, so I was forced to keep the deck door open all night. On the other hand, the staff was phenomenal in helping us out with a minor crisis where we needed to get some medical records sent to us on a Sunday. I can't say enough good things about the Concierge service.

By on Mar 22, 2022

Review comment responded on Mar 24, 2022

We appreciate the feedback. Our thermostats do control the room temperature, but on occasion the valve that controls the flow of hot or cold water (Heat or AC) gets stuck or needs replaced. We apologize that this was the case for your room. Please give us a call the next time you stay and we can correct it immediately. Thank you again for the feedback and safe travels.

5
Everyone

It was great

By on Mar 19, 2022

Review comment responded on Mar 21, 2022

We appreciate the great rating from your recent stay with us. thank you and we look forward to serving you again soon.

5
Partner Couples

Staff was helpful and the view was incredible.

By on Feb 13, 2022

Review comment responded on Feb 15, 2022

Thank you for the great score and comments. We hope to have the opportunity to serve you again in the near future. Be safe

5
Everyone

Great location

By on Dec 2, 2021

Review comment responded on Dec 3, 2021

We appreciate the 5 star rating and look forward to serving you again soon.

5
Partner Couples

Every staff person was exceptionally friendly, accomodating and very competent particularly Chris valet attendant.

By on Nov 25, 2021

Review comment responded on Nov 25, 2021

We appreciate the great score and comments. We especially thank you for mentioning Chris. We thing he is great as well. Thank you again and we look forward to serving you again in the future.

5
Everyone

By on Oct 31, 2021

5
Partner Couples

A balcony with a view!

By on Aug 4, 2021

2
Family

Maybe back in the day this was a four star hotel. It is in some serious need of remodel. Pealing wallpaper and paint. Stains on carpets and furniture. Does not add up to $407 a night standards. The phots on there website a defiantly from their hay day. For a interconnental I was deeply disappointed.

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

We appreciate you taking the time to give us feedback on your recent stay with us. We do apologize for falling short of your expectations. We are working hard to improve our physical condition and again apologize for the issues you experienced. We hope to have you back with us again as we are confident your next stay will be an improvement from this one. Thank you and be safe

5
Everyone

By on Jun 19, 2021

Review comment responded on Jun 30, 2021

Thank you for the great rating from your recent stay. We truly appreciate it. We hope to see you back again soon.

1
Partner Couples

Tried to check in at 4:30. Was told it would be a “few more hours”. Front deck person needs training on how to handle these situations. Unprofessional. Not even an “I’m sorry”. We had a wedding to attend and could not get ready in our room. Had to get dressed stat wedding venue.

By on May 30, 2021

Review comment responded on Jun 1, 2021

Thank you for the feedback from your stay. We understand how frustrating it can be to have your plans delayed due to waiting for your room. We will utilize this as training for our team to ensure we improve for future stays. We hope to have the opportunity to serve you again in the near future.

InterContinental Kansas City at The Plaza, an IHG Hotel

401 Ward Pkwy, Kansas City, MO 64112
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