It was very convenient to Busch Stadium. The property is dated. Wasn’t given the room that I reserved and was charged for. The front desk didn’t offer any solutions and didn’t really seem very concerned. The mattress in the room wasn’t very good. Definitely not the quality you would expect for the price. Management’s response was if I stay again they will try to do better. They probably won’t get the chance.
I reserved and paid for a king size bed, but was given two double beds. My allergies were going crazy. Upon observation of the furnace filter vent there was substantial evidence as to why I felt horrible. It was layered with dust and dirt. We were also checked in under the wrong name.
For the price and it being a Hilton property we were disappointed. Room was not that clean, carpet was just yuk! The free Breakfast was great and the rooftop bar was very nice! We paid for the location obviously which was convenient but next time we'll stay at another property.
The price for what we stayed in was not fitting. I expected for that price to at least provide a fridge, working lightbulbs, a clean floor, working air unit, and just a better overall experience. It just wasn’t up to what I thought a “Hilton” experience should be. Kind of disappointed my birthday to have chosen this hotel. You walk in to a hotel and your eyes should be like “oh wow” for paying several hundred dollars. Didn’t happen. I got that paying $99 at the Downstream Casino near Joplin. That room was “oh wow”. Thanks to Cardinals winning for a change the entire day wasn’t a total waste.
We checked into our hotel with ease. But our AC was not working. The AC was 76 degrees but it was set on 66. We thought maybe it needed more time to cool off so we went to an early dinner and came back to the room with AC still not working. The bathroom was probably 5 degrees warmer than that. It was very uncomfortable after walking around downtown in the summer heat to come back to a room so warm. We called for help and they supposedly fixed it while we were at the baseball game but after being out of the room for 7 hours it was still 75 degrees. We were hoping to switch rooms before the game because we had 2 toddlers with us that made that difficult but they assured us it would be better by the time we got back. We were hopeful but disappointed again. The staff we spoke with after the game was very rude and expected us to stay in the very uncomfortable room. We insisted on moving and finally at 12:45am we were able to move to another room that was also quite an ordeal. I expected a cooler room room and better service for the price we paid for this hotel. I will never stay here again. The location from the game was nice with 2 little ones but that is the only positive thing I have to say about this hotel.
Everything was great!
Liked the access to ballpark. The room itself was a little run down. But clean. The views were not worth the extra expense! The pictures on the site are very misleading. The photos of the ballpark views make it like as if the rooms are right over the field. In fact, there IS a hotel with this proximity, but it is NOT the Hilton. The Hilton is across the street and a large parking lot from the ballpark. The photos certainly did not make this clear
Even though we had reservations, rooms were overbooked and after waiting 3 hours once we arrived were forced to take a smaller room with smaller beds. Front desk was rude and our room had an odor. Pool area was dismal at best. Starbucks and the view was the best thing about it. I wouldn’t recommend anyone staying here.
Very friendly staff. The room has a great view of the Arch!
Hilton apparently believes that Covid gives them an excuse to not provide quality service. Their room rates do not reflect their lack of employees/service right now.
Glass shards in hall outside room door. AC unit quit working in the middle of the night so we woke up sweating. It would kick on for a short time then shut off again. Wall controls wouldn’t control AC unit.
This property was horrible. I was so upset. The worse service. It looked like drug dealers and prostitute were hanging in front of the building. Begging for lights for cigarette. The valet was full. You had to pat across the street in a parking garage and it was raining. We had to walk about 4 blocks to get from the garage. I would not recommend this hotel or ever stay on one of their properties.
Nice view. Breakfast buffet was nice. Starbuck is downstairs. But trashcans didn't have the trash bag.
We were sad that the pool was closed early and did not open till 2pm the next day but location, cleanliness and the room top bar was great.
This was a very friendly staff our stay was pleasant from beginning to the end. Thank you
We were disappointed with our stay. We paid for a premium ballpark view, and we were told at check in that they were sold out. We had to stay in a city view room the first night then change rooms to get the ballpark view the second night. We shouldn’t have had to pay the up charge for the room. The city view room was below a staircase or ballroom so the ceiling was constantly filled with loud noise. It was difficult to sleep because of all the noise. We took our children to the indoor pool, but the pool and whirlpool were cold. The pool maintenance person tried to fix the temperature, but it was never hot. There were no clean towels at the pool so we asked for clean towels. They were sent to the pool, but we had to wait 25 minutes.
Located in Downtown St. Louis, Hilton St. Louis at the Ballpark is adjacent to Mississippi River and within a 5-minute walk of other popular sights like Busch Stadium. This 671-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a gym.
There are ample dining options with 3 onsite restaurants, including Market Street Bistro, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with full breakfast, available for a fee.
Hilton St. Louis at the Ballpark's 671 rooms provide MP3 docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, laptop-compatible safes, and ironing boards are also available.
Guests of Hilton St. Louis at the Ballpark have access to an indoor pool, a gym, and a spa tub. Valet parking is offered for USD 40 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a sauna, a rooftop terrace, and free WiFi in public areas.
It was very convenient to Busch Stadium. The property is dated. Wasn’t given the room that I reserved and was charged for. The front desk didn’t offer any solutions and didn’t really seem very concerned. The mattress in the room wasn’t very good. Definitely not the quality you would expect for the price. Management’s response was if I stay again they will try to do better. They probably won’t get the chance.
I reserved and paid for a king size bed, but was given two double beds. My allergies were going crazy. Upon observation of the furnace filter vent there was substantial evidence as to why I felt horrible. It was layered with dust and dirt. We were also checked in under the wrong name.
We apologize for the issues you encountered while you were with us. We are far better than what you experienced and we hope you'll give us another chance. Thank you for your business and your review!
For the price and it being a Hilton property we were disappointed. Room was not that clean, carpet was just yuk! The free Breakfast was great and the rooftop bar was very nice! We paid for the location obviously which was convenient but next time we'll stay at another property.
Thank you so much for your business and for your review! We sincerely apologize that your stay did not completely live up to your expectations. We are far better than what you experienced and we truly hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for choosing to stay with us and for your feedback!
The price for what we stayed in was not fitting. I expected for that price to at least provide a fridge, working lightbulbs, a clean floor, working air unit, and just a better overall experience. It just wasn’t up to what I thought a “Hilton” experience should be. Kind of disappointed my birthday to have chosen this hotel. You walk in to a hotel and your eyes should be like “oh wow” for paying several hundred dollars. Didn’t happen. I got that paying $99 at the Downstream Casino near Joplin. That room was “oh wow”. Thanks to Cardinals winning for a change the entire day wasn’t a total waste.
Thank you so much for your business and for your review! We sincerely apologize that your stay did not completely live up to your expectations. We are far better than what you experienced and we truly hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for choosing to stay with us and for your feedback!
We checked into our hotel with ease. But our AC was not working. The AC was 76 degrees but it was set on 66. We thought maybe it needed more time to cool off so we went to an early dinner and came back to the room with AC still not working. The bathroom was probably 5 degrees warmer than that. It was very uncomfortable after walking around downtown in the summer heat to come back to a room so warm. We called for help and they supposedly fixed it while we were at the baseball game but after being out of the room for 7 hours it was still 75 degrees. We were hoping to switch rooms before the game because we had 2 toddlers with us that made that difficult but they assured us it would be better by the time we got back. We were hopeful but disappointed again. The staff we spoke with after the game was very rude and expected us to stay in the very uncomfortable room. We insisted on moving and finally at 12:45am we were able to move to another room that was also quite an ordeal. I expected a cooler room room and better service for the price we paid for this hotel. I will never stay here again. The location from the game was nice with 2 little ones but that is the only positive thing I have to say about this hotel.
Thank you so much for your business and for your review! We sincerely apologize that your stay did not completely live up to your expectations. We are far better than what you experienced and we truly hope you'll give us another chance to earn your business if you are ever back in the area again! Thank you again for choosing to stay with us and for your feedback!
Everything was great!
Thankyou for the lovely review. Please come back and see us next time you're in town.
Liked the access to ballpark. The room itself was a little run down. But clean. The views were not worth the extra expense! The pictures on the site are very misleading. The photos of the ballpark views make it like as if the rooms are right over the field. In fact, there IS a hotel with this proximity, but it is NOT the Hilton. The Hilton is across the street and a large parking lot from the ballpark. The photos certainly did not make this clear
Thankyou for your review. We will sharing your concerns with the staff.
Even though we had reservations, rooms were overbooked and after waiting 3 hours once we arrived were forced to take a smaller room with smaller beds. Front desk was rude and our room had an odor. Pool area was dismal at best. Starbucks and the view was the best thing about it. I wouldn’t recommend anyone staying here.
We do apologize that we did not give you the experience you expected and deserve. We'd love another chance to prove that we are better than what you saw last time and we hope you will come back and give us another chance. Thanks again!