My room was beautiful, the bed was very comfortable, and the atmosphere was very peaceful.
Changed rooms 5x. Rooms are not being maintained. Dirty carpet,Urine smell, missing bed skirts, dirty towels left in closet. Just horrible
They neglected to tell you that there was no housekeeping service. So you ended up cleaning your own room, going down to the front desk to get towels. It was just a mess
I loved the shower! The staff was amazing and the view of the airport was my sons favorite. The pool is open 24 hours and it IS heated!
Time for some updates. Bathroom shower head was broken but didn’t complain cause only stayed one night. Room smelt like cigarette smoke
Very clean and modern. Smelled good and everything I needed was in there room. Very quiet
Beautiful property. The shower stalls could have been cleaner.
We had bed bugs (I have video) and weren’t offered any sort of compensation. The sheets were stained with holes and the rooms were dingy. This is our first encounter with bed bugs ever. We even stayed at the City Place without seeing bedbugs. Imagine how well they clean everything else like the pool. We were compensated for the cardboard in our eggs when we ordered room service though. We were grossed out.
Nice room. Poor service. Front desk had no rooms when i arrived and they said they’d call me once my room was ready. I came back at 230 to check and they said they had rooms so i ask why didn’t they call me because i sat in the lobby waiting for 3 hours and the front desk said they might have scribbled the wrong number? I was in town for a wedding and many others had the same issue. Kinda suspicious. Also they charge $10 a day for WiFi as if we’re in a 3rd world country???? The restaurant had bad service too! Nobody came to my table to offer a menu or a drink for 10 minutes! Never again!
When i checked in, they charged my card another $50 for a deposit which has not been given back, when I paid online for my room, i specifically asked for a roll away bed and crib, neither were in my room when arrived. Also, none of the trash cans in my room had trash bags in them. I brought my 10 and 2 year old with me and they accumulated lots of trash and after driving for 8 hrs, would have been nice just to lay down and get the kids to bed with the crib amd roll away. i did call the front desk after an hr after arriving and they quickly brought the roll away. Beautiful place to stay but maybe not for my family.
This hotel is truly top notch. The staff were great as was the food and rooms. My family and I were totally impressed and will definitely be staying there again.
Located in Airport Township, Renaissance St. Louis Airport Hotel is within a 15-minute drive of popular attractions such as Hollywood Casino Amphitheatre and Ameristar Casino St. Charles. This 4-star hotel has 393 guestrooms and offers conveniences like a restaurant, a free airport shuttle, and a 24-hour business center.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine.
The 393 rooms have an array of amenities, including refrigerators, coffee makers, and ironing boards. 37-inch LED TVs come with digital channels and Netflix, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Desks are also standard.
Renaissance St. Louis Airport Hotel features WiFi in public areas, a 24-hour business center, and free newspapers. If you drive, self parking is USD 15.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include laundry facilities, wedding services, and a ballroom.
My room was beautiful, the bed was very comfortable, and the atmosphere was very peaceful.
Thank you for your review.
Changed rooms 5x. Rooms are not being maintained. Dirty carpet,Urine smell, missing bed skirts, dirty towels left in closet. Just horrible
Thank you for your feedback. I'm glad we were able to resolve your issues while you were in house Ms. Thomas.
Thank you for your review
They neglected to tell you that there was no housekeeping service. So you ended up cleaning your own room, going down to the front desk to get towels. It was just a mess
Thank you for your feedback. Covid is definitely a trying time for all of us. We will be sure to communicate the no stay over service policy moving forward.
I loved the shower! The staff was amazing and the view of the airport was my sons favorite. The pool is open 24 hours and it IS heated!
Thank you for your feedback
Thank you for your review.
Time for some updates. Bathroom shower head was broken but didn’t complain cause only stayed one night. Room smelt like cigarette smoke
Thank you for your feedback. I apologize for the bathroom deficiencies.
Very clean and modern. Smelled good and everything I needed was in there room. Very quiet
Thank you for your feedback!
Beautiful property. The shower stalls could have been cleaner.
Thank you for your feedback. I'm glad you enjoyed your stay
Thank you for your review.