Beautiful hotel
We never checked in for our stay--I reached out to both Orbitz and the hotel on Wednesdsay, 10/25 to cancel my stay (understanding that it was outside of the cancelation policy). Orbitz reached out to the hotel to request that the cancelation fee be waived and never heard back. Our credit card was charged for the entire stay. My husband and I had both tested positive for Covid and unable to attend the Pink concert.
Beautiful property and very spacious.
Beautiful old hotel. Well maintained and enjoyable. The Drum Room makes a great Old Fashioned
Beautiful Property! I've stayed here a couple of times when attending an event in the area and usually love it. This time was a little different. A wad of Kleenex's was shoved into the Kleenex box. When pulled one out they all came out, nothing left but the ones all over the counter. Didn't want to use because someone else touched them. We stayed for breakfast $15 per person for the most terrible buffet we have ever had. Eggs were cold and hard. Bacon was also cold and hard. They really need to do something about the breakfast or don't charge for it.
Great place to stay will stay again
Very nice, classy hotel
The lady at the front desk could care less about her job or you staying there! We had to call the front desk while standing there to get her out of her office area.
Check in was 3, we arrived at 4 and our room was not ready. We had a 5 am start time and Starbucks wasn’t open room was clean. Staff was nice. But we were very rushed for our 5pm dinner plans
They charged me twice. Front desk staff very unprofessional
Great hotel in a great location. Close to lots of bars/restaurants. Close to college basketball hall of fame. Nice rooms and really nice lobby.
Great location, comfortable room. Very quiet. Check in was a bit of a fiasco.
We enjoyed the historic ambiance and hospitality of th staff
I was there to visit family and the location was great. We had beautiful weather so we walked every where.
Beautiful, historic hotel located right next to the power & light district. Lots to do and see within walking distance.
We had a wonderful time in KC and the location of the hotel was perfect for what we wanted!
Disappointing Experience and Booking Confusion I recently stayed at the Hilton President with my family, expecting the usual Hilton standard. Sadly, I was left disappointed. There was a mix-up between the rooms for myself, my brother, and my cousin. My brother was allowed into my room without verifying his identity – a huge security concern! To make matters worse, upon arriving late from our delayed flight and to a late check-in, there was no room available for us because they had given our room to my brother. Leaving my 2-year-old and us nowhere to sleep. My brother ended up giving us his room and spent hours in the lobby until 2 am trying to resolve the issue, eventually paying out-of-pocket for another room just to sleep. This trip was marred by these issues, and I hope Hilton addresses them for future guests.
Located in Downtown Kansas City, Hilton President Kansas City is within a 5-minute walk of Kansas City Convention Center and within 15 minutes of other popular attractions like T-Mobile Center. This 213-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 11:00 AM.
27-inch TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. MP3 docks, free weekday newspapers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
At Hilton President Kansas City, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 45.00 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this historic hotel include conference space, a business center, and express check-in.
Beautiful hotel
We never checked in for our stay--I reached out to both Orbitz and the hotel on Wednesdsay, 10/25 to cancel my stay (understanding that it was outside of the cancelation policy). Orbitz reached out to the hotel to request that the cancelation fee be waived and never heard back. Our credit card was charged for the entire stay. My husband and I had both tested positive for Covid and unable to attend the Pink concert.
Thanks for the information, Jennifer. We will do our best to ensure a full refund takes place. Sorry to hear you came down with an illness and were unable to make the concert. Please allow 10-15 business days for the refund to take place.
Beautiful property and very spacious.
Thanks for that kind review of your visit. We look forward to seeing you again in the future!
Beautiful old hotel. Well maintained and enjoyable. The Drum Room makes a great Old Fashioned
Thanks for that kind review of your visit. We look forward to seeing you again in the future!
Beautiful Property! I've stayed here a couple of times when attending an event in the area and usually love it. This time was a little different. A wad of Kleenex's was shoved into the Kleenex box. When pulled one out they all came out, nothing left but the ones all over the counter. Didn't want to use because someone else touched them. We stayed for breakfast $15 per person for the most terrible buffet we have ever had. Eggs were cold and hard. Bacon was also cold and hard. They really need to do something about the breakfast or don't charge for it.
Thanks for the feedback. Apologies you did not have a perfect visit to the hotel. We will use your comments to improve our service. Thanks again for your time and feedback.
Great place to stay will stay again
Thanks for that kind review of your visit. We look forward to seeing you again in the future!
Very nice, classy hotel
Thanks for that kind review of your visit. We look forward to seeing you again in the future!
The lady at the front desk could care less about her job or you staying there! We had to call the front desk while standing there to get her out of her office area.
Check in was 3, we arrived at 4 and our room was not ready. We had a 5 am start time and Starbucks wasn’t open room was clean. Staff was nice. But we were very rushed for our 5pm dinner plans
Thanks for that kind review of your visit. We look forward to seeing you again in the future!