Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included

Explore the area

View in a map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite Spa Or Pool View

8.6 out of 10
Excellent
(76 reviews)
  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Swim-Up Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 943 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 947 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Pool Family Suite

8.6 out of 10
Excellent
(4 reviews)
  • 1701 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 1600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Finest Club Junior Suite Ocean View

7.2 out of 10
Good
(15 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Finest Club Junior Swim-Up Suite

7.8 out of 10
Good
(6 reviews)
  • Beach view
  • 800 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Finest Club Family Suite

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.2 out of 10
Very good
(14 reviews)
  • Ocean view
  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Excellence Club Junior Suite Ocean View

8.8 out of 10
Excellent
(12 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Finest Club Junior Suite Pool View

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Excellence Club Junior Suite Pool View

9.4 out of 10
Exceptional
(6 reviews)
  • 755 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Punta Sam

Located in Playa Mujeres within a short walk of Mujeres Beach, Finest Playa Mujeres by The Excellence Collection - All Inclusive is within a mile (2 km) of Punta Sam Ferry Terminal. This 450-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Mujeres Beach - 10 min walk - 0.5 miles
  • Playa Mujeres Golf Club - 4 min drive - 1.8 miles
  • North Beach - 46 min drive - 5.9 miles
  • Punta Sur - 56 min drive - 9.3 miles
  • Dolphin Discovery - 56 min drive - 9.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Mike's Coffee - ‬7 min walk
  • ‪The Press - ‬19 min walk
  • ‪El Suspiro - ‬7 min drive
  • ‪Twiggy - ‬19 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, a full-service spa, and 10 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 3904.21 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
46-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, free minibar items, and coffee makers are other standard amenities.
A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools and 14 hot tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • 14 hot tubs
  • Beach volleyball
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some wind energy; some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses wind energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, soccer, and tennis.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Jun 2, 2026 start from $470, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What is there to do close to Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property is situated in Playa Mujeres within a short 14-minute walk of Mujeres Beach. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Punta Sam Beach within a short drive.

Is there parking available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

One Spa is the property's spa and services include hot stone massages, Swedish massages, couples treatments, and reflexology.

Are there luxury amenities available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and an al fresco restaurant at this property.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a casino at the property?

No, Finest Playa Mujeres by The Excellence Collection - All Inclusive doesn't have a casino.

Will I find an indoor pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 10 outdoor pools and 14 hot tubs.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive a good place to stay for couples?

There are many amenities for couples at this property, including a private beach and a beach bar plus some guestrooms feature a private plunge pool.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a hot tub?

No, but this property offers jetted bathtubs in all guestrooms.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant that serves breakfast?

Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive has 12 restaurants, and serves breakfast for a surcharge.

Will Finest Playa Mujeres by The Excellence Collection - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Finest Playa Mujeres by The Excellence Collection - All Inclusive?

The closest major airport to Finest Playa Mujeres by The Excellence Collection - All Inclusive is Cancun Intl. Airport (CUN), which is 17.8 mi away (40 minutes by car).

Are there rooms with balconies at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, every guestroom at Finest Playa Mujeres by The Excellence Collection - All Inclusive comes with a furnished balcony/patio and some offer ocean and garden views.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive host weddings?

There are wedding services available at Finest Playa Mujeres by The Excellence Collection - All Inclusive if that's in your vacation plans.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1125 out of 1620 reviews
Rating 8 - Good. 223 out of 1620 reviews
Rating 6 - Okay. 142 out of 1620 reviews
Rating 4 - Poor. 60 out of 1620 reviews
Rating 2 - Terrible. 70 out of 1620 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Harkirat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here but we needed accommodation for another few days due to canceled flights but they would not allow us to stay in one room (2 adults and 3 minors) as we have done in the past. We have been coming over 8 years so we felt very bad that we did not matter.
Stayed 3 nights in Feb 2026

8/10 Good

Dana D

Traveled with family
Liked: Cleanliness
Pools and hot tubs were cold.
Stayed 5 nights in Feb 2026

10/10 Excellent

Lindsay

Stayed 5 nights in Feb 2026

10/10 Excellent

Courtney Stephanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
beautiful resort, love the finest group of hotels
Stayed 7 nights in Feb 2026

10/10 Excellent

Dorothy

Stayed 6 nights in Dec 2025

10/10 Excellent

Rajesh

Stayed 3 nights in Feb 2026

4/10 Poor

Vaibhav

Stayed 5 nights in Feb 2026

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Report was spotless. The staff was welcoming and went out of their way to go the extra mile. If you are traveling without kids spend the extra on the excellence club. Our junior suite was wonderful.
Stayed 3 nights in Feb 2026

10/10 Excellent

Gerda, Los angeles

Stayed 2 nights in Feb 2026

10/10 Excellent

Erin, Middleborough

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful resort and a great trip. Perfect balance of approachability and luxury. Great for families. Only thing I wish I had known ahead of time is that the bathroom layout is open- awkward for a family of four. But otherwise no complaints! Would go again.
Stayed 5 nights in Feb 2026

6/10 Okay

Gregory, Seattle

Stayed 6 nights in Feb 2026

10/10 Excellent

Lena, Minneapolis

Liked: Cleanliness, amenities, property conditions & facilities
We traveled as a family of 3 (my husband, daughter and 3.5 year old), and can safely say this was one of our best family vacations. For starters, the resort is beautiful and the staff were all so wonderful and friendly. Most importantly, the amenities for children were absolutely perfect. My daughter had multiple outlets to play: the age-appropriate swimming pool (one smaller one for younger children 0-4, and another for 3+, and another for older kids which we did not go to). She also leveraged the very conveniently located kids clubs that were near the restaurants. There was an active schedule daily (music, shows, etc.), and other amenities such as the gym were great and well maintained too. I would absolutely come back here, or explore other locations of the Finest resorts. Thank you to their staff and management for such a wonderful experience
Stayed 4 nights in Feb 2026

10/10 Excellent

Brian Cesar Alejo

Liked: Cleanliness, amenities, property conditions & facilities
Always an amazing location
Stayed 4 nights in Feb 2026

10/10 Excellent

Aiza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2026

8/10 Good

Caitlin

Stayed 4 nights in Jan 2026

10/10 Excellent

Olivia

Stayed 4 nights in Feb 2026

2/10 Terrible

Ramy

Stayed 3 nights in Feb 2026

10/10 Excellent

Mandy

Stayed 3 nights in Feb 2026

6/10 Okay

Sarah

Stayed 5 nights in Feb 2026

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Feb 2026

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the rooms, the food and the atmosphere were absolutely fantastic! We are already booking for later this year.
Stayed 3 nights in Feb 2026

10/10 Excellent

Serge, Burlington

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful resort. Clean room, amazing landscaping, food was excellent and the staff pleasant and helpful. We will be back.
Stayed 7 nights in Feb 2026

10/10 Excellent

Melvin

Stayed 4 nights in Feb 2026

10/10 Excellent

Holly Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely perfect. The room was beautiful and spotless. The beach area was fantastic. The food was delicious. Every single member of the staff was so kind and welcoming. I could go on and on about how wonderful this resort was— the fabulous drinks, the yummy snacks everywhere, the fun nightly shows and music — but I’ll just say that literally everything was perfect for our relaxing getaway.
Stayed 8 nights in Jan 2026

10/10 Excellent

Kyle

Stayed 1 night in Jan 2026