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Recent guest reviews

This is a beautiful property to visit!! Everything you need is on site.The staff was super helpful and friendly. Definitely plan on returning soon!! Work the money for sure!!

Always an amazing stay but the Mosquitoes at night was terrible 😫

The place was fabulous. Great food options (vegetarian included), excellent rooms and service abd lots of entertainment options and activities.

This was my first time going to Cancun and also the first stay at a Finest hotel. The location was gorgeous, and the service was top notch. Everyone that we encountered so super friendly and willing to go over and above. Carlos and Isabel served us every day on the beach, and they were amazing - they made my friend and I feel like royalty! I will be going back again. My only regret was that I didn't book a longer stay.

Finest is literally a resort where they know your name. They do their best to personalize their service for you and while there you never want or need for anything. It is a beautiful facility and everything is taken care of. The staff is amazing. The food is wonderful!! This is our 2nd trip and we will go again.

Took a long time to check in and we could not go to our room right away even though it was available. The service staff by the pool and restaurants were very nice but the front office people were displeasing. I wanted a friend to come to the resort but they had to pay $175 for evening day pass and $150 for the morning. Why not just pay for staying at the resort right? It is a nice resort but it better be for the price you pay per night.

Great hotel not too big to walk everywhere. Food was good. Staff was attentive. Kids club great with excellent kids activities and staff

Everything was great! The room was simply beautiful and all the staff members were very friendly and welcoming! Food options were delightful as well.

Food is terrible had no flavor. Portion sizes are for toddlers. conceirge was useless. I Got locked Out my room and was told by concerige they couldn’t do anything. Every channel on tv was spanish. I wont ever go back to this hotel.

This was our second time at the resort and it was just as beautiful as I remembered. The staff kept the resort clean and sanitized. Our room had a private pool that we enjoyed daily!

The staff here are absolutely the nicest and hardest working people I've ever dealt with at a resort, the service is unmatched. We came once before about 4 years ago and it was the same, so friendly and kind. It's a family friendly resort so if you want an adult only experience do the Excellence club to minimize but if not it's great! Rooftop plunge pool was fabulous at night for stargazing!

Beautiful and high level service hotel ! Vegetarian and vegan friendly. Beautiful beach and quiet location.

This place got the "all inclusive" right. excellent service, cleanliness, availability of the staff, services and access to amenities. They make sure you feel you are on vacation and make your stay an unforgettable moment. Will definitely come back!

Hate how the restaurants system works as first comes first serves instead of let guests make dinner reservation.

The room and view are excellent, the service ok

I have stayed at the Excellence resorts 4 times and every time we have had a great time. Staff is friendly and service is outstanding.

The Finest is the BEST family friendly five star resort in the world. The staff is amazing, very friendly and always making you feel very special. Victor, the doorman is so nice and is one of the hardest working staff members. He has taken care of us several times on previous stays at The Finest and is always very professional. Wilbert was our server at one of the restaurants and did an awesome job. Karla, our concierge, is the absolute kindest and most wonderful person. She has always been our concierge checking in each of the four times we have stayed at The Finest. She always remembers our son, Cayden, and treats us like we are family. We can’t recommend this resort enough!

Vialidad Paseo Mujeres Mz 1 Punta Sam QROO

Hotel highlights

  • Free full breakfast
  • Free in-room WiFi
  • Free valet and self parking
  • Onsite dining

Located in Playa Mujeres, Finest Playa Mujeres by The Excellence Collection - All Inclusive is adjacent to Mujeres Beach and within a mile (2 km) of Punta Sam Beach. This 450-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a private beach, and a full-service spa.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 12 restaurants, including Lizo, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

46-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Indoor private spa tubs, furnished balconies or patios, and sitting areas are other standard amenities.


Property features

Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, a full-service spa, and 10 outdoor pools. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.

Room options

Junior Swim-Up Suite

1 King Bed | Sleeps 4

Finest Club Junior Swim-Up Suite

1 King Bed | Sleeps 4

Finest Club Junior Suite Pool View

1 King Bed | 2 Double Beds | Sleeps 4

Excellence Club Junior Suite Pool View

1 King Bed | Sleeps 2

Guest reviews for Finest Playa Mujeres by The Excellence Collection - All Inclusive

Everyone (39) Couples (17) Family (26)
5
Family Friends

This is a beautiful property to visit!! Everything you need is on site.The staff was super helpful and friendly. Definitely plan on returning soon!! Work the money for sure!!

By on Jun 15, 2022

Review comment responded on Jun 17, 2022

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Family Family with small children Partner Couples

Always an amazing stay but the Mosquitoes at night was terrible 😫

By on Jun 13, 2022

Review comment responded on Jun 13, 2022

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Due to the fact that the property is located in a tropical environment, the possibility of the presence of mosquitos is very high. By upholding the standards of keeping insects within the resort to a minimum level, the hotel counts with a specialized fumigation company which works daily to prevent this type of situation. Once again, thank you for your comments and know that it would be a pleasure to welcome you back for a more wonderful stay at the resort. Greetings from The Excellence Collection.

5
Family

The place was fabulous. Great food options (vegetarian included), excellent rooms and service abd lots of entertainment options and activities.

By on Apr 17, 2022

Review comment responded on Apr 18, 2022

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Friends

This was my first time going to Cancun and also the first stay at a Finest hotel. The location was gorgeous, and the service was top notch. Everyone that we encountered so super friendly and willing to go over and above. Carlos and Isabel served us every day on the beach, and they were amazing - they made my friend and I feel like royalty! I will be going back again. My only regret was that I didn't book a longer stay.

By on Apr 6, 2022

Review comment responded on Apr 11, 2022

Thank you for choosing Finest Playa Mujeres for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Family

Finest is literally a resort where they know your name. They do their best to personalize their service for you and while there you never want or need for anything. It is a beautiful facility and everything is taken care of. The staff is amazing. The food is wonderful!! This is our 2nd trip and we will go again.

By on Feb 10, 2022

Review comment responded on Feb 10, 2022

Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

3
Partner Couples

Took a long time to check in and we could not go to our room right away even though it was available. The service staff by the pool and restaurants were very nice but the front office people were displeasing. I wanted a friend to come to the resort but they had to pay $175 for evening day pass and $150 for the morning. Why not just pay for staying at the resort right? It is a nice resort but it better be for the price you pay per night.

By on Feb 4, 2022

Review comment responded on Feb 9, 2022

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Family with small children

Great hotel not too big to walk everywhere. Food was good. Staff was attentive. Kids club great with excellent kids activities and staff

By on Dec 29, 2021

Review comment responded on Dec 30, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities for kids and adults exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Friends

Everything was great! The room was simply beautiful and all the staff members were very friendly and welcoming! Food options were delightful as well.

By on Oct 23, 2021

Review comment responded on Oct 25, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

2
Partner Couples

Food is terrible had no flavor. Portion sizes are for toddlers. conceirge was useless. I Got locked Out my room and was told by concerige they couldn’t do anything. Every channel on tv was spanish. I wont ever go back to this hotel.

By on Sep 20, 2021

Review comment responded on Sep 20, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

5
Family with small children

This was our second time at the resort and it was just as beautiful as I remembered. The staff kept the resort clean and sanitized. Our room had a private pool that we enjoyed daily!

By on Sep 15, 2021

Review comment responded on Sep 20, 2021

Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Vialidad Paseo Mujeres Mz 1, Punta Sam, QROO 77400
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