Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor swimming pools
VIP Access

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Premium bedding, pillowtop beds, free minibar items, in-room safe
Outdoor wedding area
Outdoor wedding area
Separate tub and shower, jetted tub, rainfall showerhead

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Hot Tub
    Hot Tub
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Housekeeping
    Housekeeping

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Punta Sam, QROO, 77400
  • Mujeres Beach
    14 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    6 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    83 min drive
VIP Access
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Room options

Excellence Club Junior Suite Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

  • 775 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

  • 947 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

  • 800 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite Spa Or Pool View

  • 771 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Swim-Up Suite

  • 943 sq ft
  • Sleeps 4
  • 1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1550 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Ocean View

  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite

  • 947 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

  • 755 sq ft
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 1600 sq ft
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pool Family Suite

  • 1701 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite With Private Pool

  • 1550 sq ft
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Punta Sam

Located in Playa Mujeres within a short walk of Mujeres Beach, Finest Playa Mujeres by The Excellence Collection - All Inclusive is within a mile (2 km) of Punta Sam Ferry Terminal. This 450-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 9 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 88 min drive
  • Dolphin Discovery - 88 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor swimming pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, a full-service spa, and 10 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 3904.21 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
46-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, sitting areas, and free minibar items are other standard amenities.
A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorized watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (16,996 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, soccer, and tennis.

How much does it cost to stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

As of Oct 25, 2024, prices found for a 1-night stay for 2 adults at Finest Playa Mujeres by The Excellence Collection - All Inclusive on Oct 28, 2024 start from $521.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What is there to do close to Finest Playa Mujeres by The Excellence Collection - All Inclusive?

This property is situated in Playa Mujeres within a short 14-minute walk of Mujeres Beach. You'll also find Playa Mujeres Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

One Spa is the property's spa and services include deep-tissue massages, prenatal massages, reflexology, and hydrotherapy.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a casino at the property?

No, Finest Playa Mujeres by The Excellence Collection - All Inclusive doesn't have a casino.

Will I find an indoor pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 10 outdoor pools and a spa tub.

What do couples enjoy most about Finest Playa Mujeres by The Excellence Collection - All Inclusive?

There are many amenities for couples at this all-inclusive property, including a private beach and a beach bar plus some guestrooms feature private pools.

Are there hot tubs at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a restaurant that serves breakfast?

Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive has 12 restaurants, and serves breakfast for a surcharge.

Will Finest Playa Mujeres by The Excellence Collection - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Finest Playa Mujeres by The Excellence Collection - All Inclusive?

The closest major airport to Finest Playa Mujeres by The Excellence Collection - All Inclusive is Cancun Intl. Airport (CUN), which is 17.8 mi away (40 minutes by car).

Are there rooms with balconies that I can book at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yes, every guestroom at Finest Playa Mujeres by The Excellence Collection - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive host weddings?

There are wedding services available at Finest Playa Mujeres by The Excellence Collection - All Inclusive if that's in your vacation plans.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 692 out of 1003 reviews" "
Rating 8 - Good. 144 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vu Van

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort !
Stayed 3 nights in Oct 2024

4/10 Poor

Oraymi

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Maha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE GOOD ========= - Great food - Friendly staff and mostly great service - Great live music - Good WiFi - The rooms were spacious, clean, and modern. THE BAD ======= - The sports area doesn't open until 9 AM, so if you want early morning tennis or pickleball, that's too bad for you. The sports area is not well-maintained, except for the tennis court. Don't get your hopes up if you want to play basketball. - Many water activities are only for adults (e.g. stand-up paddle boarding, sailing, kayaking). They won't let your capable teenagers do them without an adult, and not at all in the case of stand up paddle boarding. Don't come to this resort with the mistaken impression that your teens will have lots of activities to keep them busy. All they have for teens is a small game area with chess, billiards, and table tennis. - They had a guy spraying insecticide (bug spray) around the bushes at around 5 PM one day, resulting in huge clouds of poison in the main outdoor area, where many people are walking around. That's not cool - they should have done the spraying at other times, when people were not around. THE UGLY ======== - There are WAY too few shaded areas near the beach. People in the Finest club with the special dark blue towels reserve all the best beach chairs in the central area early in the morning so nobody else can use them (and then, of course, they leave them empty for most of the day). The staff does not enforce the sunbed policy.
Stayed 7 nights in Jul 2024

10/10 Excellent

Thardsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice property, and beautiful pools. Food and entertainment could have been better.
Stayed 4 nights in Jul 2024

10/10 Excellent

Muriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful for families and couples. Rooms are spacious, kids club is entertaining for the little ones and the nightly entertainment was great for everyone. The food is superb and delicious morning through evening. For this resort to be a true 5-star for our family, it would be great to have more chairs at the beach and cabana style options so little kids can rest by the beach more comfortably. I requested that my family and immediate family be in the same building/floor months prior to our arrival and sadly, that request wasn't fulfilled. It would have made our stay even better to have the grandparents close to us. Also, a stool in the room to help little kids reach the sink would be very helpful. Overall, it was great and we would visit and recommend a Finest resort to our friends and family.
Stayed 7 nights in Jul 2024

10/10 Excellent

Shady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Cherif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for a family vacation! Best Food options, beach was beautiful and pools were very clean and well maintained. Rooms were very nice as well! Very clean hotel and space. So many restaurant choices and never needed a reservation or had to wait to be seated. Loved Surf and Turf and the staff there amazing! All staff so personable and everything available at your finger tips! Felt very pampered the entire time! Smoothy bar had best fresh fruit, drinks and fresh coconuts daily! Staff amazing there and so nice! Hands down one of the best trips we have ever been on!
Stayed 6 nights in Jul 2024

10/10 Excellent

Linda

Stayed 8 nights in Jul 2024

10/10 Excellent

Fe

Liked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Ixeanely

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Manpreet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Alkarim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful staff excellent… large rooms but rooms are getting slightly outdated. Internet was good but no cell phone coverage in many areas. Food exceeded my expectations.
Stayed 7 nights in Jul 2024

10/10 Excellent

Richmond L, Pflugerville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! But the hospitality of the people who work there is the most amazing part. The food is also delicious I highly recommend the Brass Steak house beef tenderloin and the Shoyi restaurant beef short ribs and fried rice. This was our 5th time and we will be back
Stayed 7 nights in Jul 2024

8/10 Good

Erika Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smaller pools near building 4 could have been cleaner.
Stayed 5 nights in Jul 2024

10/10 Excellent

Hugo A, hallandale

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit to this resort and we confirmed once again that it is our favorite vacation destination. EVERYTHING was amazing! Room, service, food, EVERYTHING!!
Stayed 5 nights in Jul 2024

4/10 Poor

pamela guadalupe

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
During my recent stay at Finest, playa mujeres mexico, I encountered several issues that significantly impacted my vacation experience. Firstly, upon arrival, I was dismayed to find that several restaurants listed as part of the all-inclusive package were unexpectedly closed. This limitation was particularly problematic as it meant my five-year-old child was unable to access suitable dining options, severely restricting our meal choices. Moreover, the customer service experience at the front desk was deeply disappointing. The staff member I interacted with was notably rude and dismissive, which made me feel unwelcome and undervalued as a guest I spoke to a person named Diego, I couldn't help but wonder if my treatment was influenced by my Dominican nationality, which is an unsettling thought to have when on vacation. While I understand that unexpected closures can occur, especially in the hospitality industry, the lack of alternative arrangements or proactive communication from the resort management exacerbated the situation. As a guest who had looked forward to a relaxing and enjoyable stay, these issues left a lasting negative impression. I hope that this feedback encourages Finest to improve their communication practices and ensure that all guests, regardless of nationality, receive the high standard of hospitality they expect from an all-inclusive resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall, everyone from bellmen to concierge, wait staff and housekeeping, are “obsessed with the guest”. Will definitely come again
Stayed 7 nights in Jul 2024

10/10 Excellent

Mirarda Magadia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 8 absolutely love this place! Stayed 5 nights and 6 days.
Stayed 5 nights in Jul 2024

8/10 Good

Kylie Jade

Stayed 4 nights in Jul 2024

10/10 Excellent

Wenhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jul 2024

8/10 Good

Hannah Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that we have the choice of having our own private pool.
Stayed 3 nights in Jun 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Food is crazy good
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos A, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a crazy party hotel this is not for you. I found it really peaceful even though the hotel was fully booked it doesn’t seem to be when you walk around it. It has many pools so people are spread all over. Very nice kids area. Food is everywhere at all time. But the best is the attention from the staff. They are really nice and always try to go the extra mile. If I had to say something bad was the shows. Nothing I hadn’t seen before maybe a little boring but maybe others me expecting more. But overall great experience if you want a vacation to just relax.
Stayed 7 nights in Jul 2024

10/10 Excellent

Isis

Liked: Cleanliness, staff & service, amenities
The staff go out of the way to make you feel special everyone is very helpful and always have a smile on their face. Even their own interactions are friendly and pleasant
Stayed 3 nights in Jul 2024

2/10 Terrible

jingyu

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024