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Recent guest reviews

I have stayed at the Excellence resorts 4 times and every time we have had a great time. Staff is friendly and service is outstanding.

The Finest is the BEST family friendly five star resort in the world. The staff is amazing, very friendly and always making you feel very special. Victor, the doorman is so nice and is one of the hardest working staff members. He has taken care of us several times on previous stays at The Finest and is always very professional. Wilbert was our server at one of the restaurants and did an awesome job. Karla, our concierge, is the absolute kindest and most wonderful person. She has always been our concierge checking in each of the four times we have stayed at The Finest. She always remembers our son, Cayden, and treats us like we are family. We can’t recommend this resort enough!

Its an amazing resort

I liked the all inclusiveness of the experience. The staff was super nice and accommodating.

Staying at Finest hotel is nothing short of amazing. Walking in and being greeted by Christian who is super professional and calm already sets the tone for our stay. Even with some hiccups with our reservation, he made sure we were comfortable and that our baby’s needs were met while we waited for our room. The hotel room we had was to die for. The terrace with the pool was a must for lazy afternoons or slow mornings. Our baby really enjoyed exploring everything. Room service was always so friendly and arrived in a timely manner. The girls from finest concierge were sweethearts. By the second day they knew us by names and offered our go to drinks before we even asked. When we ran out of sunblock and the hotel store didn’t have any they offered us to order from a local store which delivered to our room, talk about convenience. At the beach you must ask for Angel, Damian and Isabel. They are the sweetest, most thoughtful people ever. They took care of us like we were family, greeted us and our baby by names and made us feel so comfortable and welcomed. On our last day they surprised us with a towel art and ice cream and said for us to come back soon. We never felt more appreciated. At the pool, we stayed on the family side and Giovanni was the bartender in the aqua bar. Delicious drinks!! When we were enjoying pool side we had Francisco serving us which, let me tell you, such a nice man. He and my husband became buddies and if he saw us walking around the hotel he would go ou

My wife and I stayed at Finest for my 40th Birthday and I don’t have a single bad thing to say! The hospitality was overboard, the cleanliness was unparalleled, and our room was absolutely amazing! We stayed in the Finest Club 2 Story Suite with Rooftop terrace and plunge pool. We enjoyed the 24 hour room service several times during our stay and loved the selection of restaurants and snack spots. The beach was immaculate, staff was super attentive and eager to help. From private check in with Klara, to Balthazar waiting on us and Gilmer performing and Shoji, to Damian creating a beautiful sand creation to wish me a happy birthday, and Eliezer helping us with out bags at checkout... every staff member went above and beyond.

Amazing resort. Perfect size as many of the Cancun resorts are too large and have a very crowded feel. Property was clean, modern and well-thought out.

Great staff, they were friendly and the service was great! Rooms were clean, spacious and modern. Restaurants were all great.

We loved our room-two story terrace w/ocean view (excellence club level) the views are amazing! Hospitality at this resort was top notch, property is clean and beautiful. Our only real negative of the property was the food choices, maybe we are spoiled with flavor and spices here in the states, but the food had little to no flavor and portions were small-be sure to order double if you’re hungry. We LOVED Lizo’s (Mexican cuisine), Shoji’s (Asian cuisine), and the street tacos down at the beach, all had amazing food and flavors! The Market Place was fantastic for breakfast (buffet style) as was room service! Overall our experience was good, although weather wasn’t the greatest, the

Great place. Excellent service. Friendly staff. Loved it

Excellent service. Staff make every single effort in making your stay pleasant. Staff have a "10" on the scale from 1 to 5.

What a great place in Cancun. Will stay here again. Great for families. My children (11 and 12) loved it.

Beautiful resort and amazing staff. Attentive and kind. Kid friendly & adult only - loved it!

Vialidad Paseo Mujeres Mz 1 Punta Sam QROO

Hotel highlights

  • Steps from Mujeres Beach
  • Free full breakfast
  • Free in-room WiFi
  • Free valet and self parking

Located in Playa Mujeres, Finest Playa Mujeres by The Excellence Collection All inclusive is adjacent to Mujeres Beach with other popular attractions like Playa Mujeres Golf Club within a couple of miles (3 km). This 450-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a private beach, and a full-service spa.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 12 restaurants, including Lizo, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 450 accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 46-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Indoor private spa tubs, free minibar items, and coffee makers are also standard.


Property features

Finest Playa Mujeres by The Excellence Collection All inclusive features a private beach, a full-service spa, and 10 outdoor pools. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a free water park, a children's pool, and a fitness center.

Room options

Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test

1 King Bed | Sleeps 2

Junior Swim-Up Suite

1 King Bed | Sleeps 4

Finest Club Junior Swim-Up Suite

1 King Bed | Sleeps 4

Finest Club Junior Suite Pool View

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Finest Playa Mujeres by The Excellence Collection All inclusive

Everyone (79) Couples (15) Family (23)
5
Family

I have stayed at the Excellence resorts 4 times and every time we have had a great time. Staff is friendly and service is outstanding.

By on Jun 18, 2021

Review comment responded on Jun 21, 2021

Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Family with small children Friends

The Finest is the BEST family friendly five star resort in the world. The staff is amazing, very friendly and always making you feel very special. Victor, the doorman is so nice and is one of the hardest working staff members. He has taken care of us several times on previous stays at The Finest and is always very professional. Wilbert was our server at one of the restaurants and did an awesome job. Karla, our concierge, is the absolute kindest and most wonderful person. She has always been our concierge checking in each of the four times we have stayed at The Finest. She always remembers our son, Cayden, and treats us like we are family. We can’t recommend this resort enough!

By on May 26, 2021

Review comment responded on May 27, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities for the kids and adults exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Everyone

Its an amazing resort

By on May 8, 2021

Review comment responded on May 11, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

I liked the all inclusiveness of the experience. The staff was super nice and accommodating.

By on Apr 9, 2021

Review comment responded on Apr 9, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

3
Everyone

By on Apr 7, 2021

Review comment responded on Apr 19, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

5
Everyone

By on Mar 5, 2021

Review comment responded on Mar 15, 2021

Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5
Family with small children

Staying at Finest hotel is nothing short of amazing. Walking in and being greeted by Christian who is super professional and calm already sets the tone for our stay. Even with some hiccups with our reservation, he made sure we were comfortable and that our baby’s needs were met while we waited for our room. The hotel room we had was to die for. The terrace with the pool was a must for lazy afternoons or slow mornings. Our baby really enjoyed exploring everything. Room service was always so friendly and arrived in a timely manner. The girls from finest concierge were sweethearts. By the second day they knew us by names and offered our go to drinks before we even asked. When we ran out of sunblock and the hotel store didn’t have any they offered us to order from a local store which delivered to our room, talk about convenience. At the beach you must ask for Angel, Damian and Isabel. They are the sweetest, most thoughtful people ever. They took care of us like we were family, greeted us and our baby by names and made us feel so comfortable and welcomed. On our last day they surprised us with a towel art and ice cream and said for us to come back soon. We never felt more appreciated. At the pool, we stayed on the family side and Giovanni was the bartender in the aqua bar. Delicious drinks!! When we were enjoying pool side we had Francisco serving us which, let me tell you, such a nice man. He and my husband became buddies and if he saw us walking around the hotel he would go ou

By on Mar 1, 2021

Review comment responded on Mar 1, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

My wife and I stayed at Finest for my 40th Birthday and I don’t have a single bad thing to say! The hospitality was overboard, the cleanliness was unparalleled, and our room was absolutely amazing! We stayed in the Finest Club 2 Story Suite with Rooftop terrace and plunge pool. We enjoyed the 24 hour room service several times during our stay and loved the selection of restaurants and snack spots. The beach was immaculate, staff was super attentive and eager to help. From private check in with Klara, to Balthazar waiting on us and Gilmer performing and Shoji, to Damian creating a beautiful sand creation to wish me a happy birthday, and Eliezer helping us with out bags at checkout... every staff member went above and beyond.

By on Feb 25, 2021

Review comment responded on Feb 25, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean birthday celebration and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Greetings from The Excellence Collection.

5
Everyone

By on Feb 3, 2021

Review comment responded on Feb 15, 2021

Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5
Family

Amazing resort. Perfect size as many of the Cancun resorts are too large and have a very crowded feel. Property was clean, modern and well-thought out.

By on Feb 1, 2021

Review comment responded on Feb 2, 2021

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

Finest Playa Mujeres by The Excellence Collection All inclusive

Vialidad Paseo Mujeres Mz 1, Punta Sam, QROO 77400
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