When booking a vacation my expectations are to relax and enjoy I read reviews and make sure I follow the rules, so I don't put myself in any situation where my expectations of enjoying and having a pleasant time is jeopardized. I chose this hotel to celebrate my daughter's 18th bday (group of 12) and I must say they went above and beyond to accommodate us for dinner and did an amazing job at making every dinner special for my daughter. The cleanliness, the activities and most staff were great. They do have dress codes for restaurants which I made sure we all followed, for the beach restaurant it says we can wear swimsuits with cover ups, which we made sure we followed. the first day we used that restaurant i had a 1 peace swimsuit with a see through cover up shirt that was open, no pants, others in my party had 2 pc swimsuit with a sarong style cover up, no shirt, and so on. We had no issues to enter. We try to use the same restaurant 2 days later and this time i was wearing a 2 pc and a sarong, we came across one of their staff called Yesenia, she told us we couldn't go in bc we did not meet the dress code for the beach restaurant, that i needed a shirt. I decided to look around and noticed that there were other women with just their swimsuit as shirts, man with no shirts, etc. Lazaro her supervisor backed her up. although their boss apologized for me feeling discriminated, and tried her best to calm the situation, the reality is she discriminated. very unpleaseant endeed
beautiful property friendly staff good food lots of variety
Great property! Very nice amenities! EXTREMELY kid friendly! They provide all baby needs even will clean and sterilize baby bottles for you! We will definitely be visiting again!
Yes
Frontdesk customer service for excellent club is extremely rude.
This is a beautiful property to visit!! Everything you need is on site.The staff was super helpful and friendly. Definitely plan on returning soon!! Work the money for sure!!
Always an amazing stay but the Mosquitoes at night was terrible 😫
The place was fabulous. Great food options (vegetarian included), excellent rooms and service abd lots of entertainment options and activities.
This was my first time going to Cancun and also the first stay at a Finest hotel. The location was gorgeous, and the service was top notch. Everyone that we encountered so super friendly and willing to go over and above. Carlos and Isabel served us every day on the beach, and they were amazing - they made my friend and I feel like royalty! I will be going back again. My only regret was that I didn't book a longer stay.
Finest is literally a resort where they know your name. They do their best to personalize their service for you and while there you never want or need for anything. It is a beautiful facility and everything is taken care of. The staff is amazing. The food is wonderful!! This is our 2nd trip and we will go again.
Took a long time to check in and we could not go to our room right away even though it was available. The service staff by the pool and restaurants were very nice but the front office people were displeasing. I wanted a friend to come to the resort but they had to pay $175 for evening day pass and $150 for the morning. Why not just pay for staying at the resort right? It is a nice resort but it better be for the price you pay per night.
Great hotel not too big to walk everywhere. Food was good. Staff was attentive. Kids club great with excellent kids activities and staff
Everything was great! The room was simply beautiful and all the staff members were very friendly and welcoming! Food options were delightful as well.
Food is terrible had no flavor. Portion sizes are for toddlers. conceirge was useless. I Got locked Out my room and was told by concerige they couldn’t do anything. Every channel on tv was spanish. I wont ever go back to this hotel.
This was our second time at the resort and it was just as beautiful as I remembered. The staff kept the resort clean and sanitized. Our room had a private pool that we enjoyed daily!
The staff here are absolutely the nicest and hardest working people I've ever dealt with at a resort, the service is unmatched. We came once before about 4 years ago and it was the same, so friendly and kind. It's a family friendly resort so if you want an adult only experience do the Excellence club to minimize but if not it's great! Rooftop plunge pool was fabulous at night for stargazing!
Beautiful and high level service hotel ! Vegetarian and vegan friendly. Beautiful beach and quiet location.
This place got the "all inclusive" right. excellent service, cleanliness, availability of the staff, services and access to amenities. They make sure you feel you are on vacation and make your stay an unforgettable moment. Will definitely come back!
Hate how the restaurants system works as first comes first serves instead of let guests make dinner reservation.
Located in Playa Mujeres within a short walk of Mujeres Beach, Finest Playa Mujeres by The Excellence Collection - All Inclusive is within a mile (2 km) of Punta Sam Ferry Terminal. This 450-room, 5-star property welcomes business and leisure travelers with 10 outdoor pools, a private beach, and a full-service spa.
Start your day off right with a free full breakfast. There are multiple options for onsite dining with 12 restaurants, including Lizo, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
46-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Indoor private spa tubs, furnished balconies or patios, and sitting areas are other standard amenities.
Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, a full-service spa, and 10 outdoor pools. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this all-inclusive property include a free water park, a children's pool, and a gym.
When booking a vacation my expectations are to relax and enjoy I read reviews and make sure I follow the rules, so I don't put myself in any situation where my expectations of enjoying and having a pleasant time is jeopardized. I chose this hotel to celebrate my daughter's 18th bday (group of 12) and I must say they went above and beyond to accommodate us for dinner and did an amazing job at making every dinner special for my daughter. The cleanliness, the activities and most staff were great. They do have dress codes for restaurants which I made sure we all followed, for the beach restaurant it says we can wear swimsuits with cover ups, which we made sure we followed. the first day we used that restaurant i had a 1 peace swimsuit with a see through cover up shirt that was open, no pants, others in my party had 2 pc swimsuit with a sarong style cover up, no shirt, and so on. We had no issues to enter. We try to use the same restaurant 2 days later and this time i was wearing a 2 pc and a sarong, we came across one of their staff called Yesenia, she told us we couldn't go in bc we did not meet the dress code for the beach restaurant, that i needed a shirt. I decided to look around and noticed that there were other women with just their swimsuit as shirts, man with no shirts, etc. Lazaro her supervisor backed her up. although their boss apologized for me feeling discriminated, and tried her best to calm the situation, the reality is she discriminated. very unpleaseant endeed
beautiful property friendly staff good food lots of variety
Allow us to thank you for your positive review about Finest Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
Great property! Very nice amenities! EXTREMELY kid friendly! They provide all baby needs even will clean and sterilize baby bottles for you! We will definitely be visiting again!
Thank you for selecting Finest Playa Mujeres as the host of your Caribbean holiday! We are very pleased to read that we were able to blow you away in all aspects which are taken care of. At Finest Playa Mujeres just as all The Excellence Collection Resorts, we strive to make every stay as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Yes
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Frontdesk customer service for excellent club is extremely rude.
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.
This is a beautiful property to visit!! Everything you need is on site.The staff was super helpful and friendly. Definitely plan on returning soon!! Work the money for sure!!
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Always an amazing stay but the Mosquitoes at night was terrible 😫
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Due to the fact that the property is located in a tropical environment, the possibility of the presence of mosquitos is very high. By upholding the standards of keeping insects within the resort to a minimum level, the hotel counts with a specialized fumigation company which works daily to prevent this type of situation. Once again, thank you for your comments and know that it would be a pleasure to welcome you back for a more wonderful stay at the resort. Greetings from The Excellence Collection.
The place was fabulous. Great food options (vegetarian included), excellent rooms and service abd lots of entertainment options and activities.
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
This was my first time going to Cancun and also the first stay at a Finest hotel. The location was gorgeous, and the service was top notch. Everyone that we encountered so super friendly and willing to go over and above. Carlos and Isabel served us every day on the beach, and they were amazing - they made my friend and I feel like royalty! I will be going back again. My only regret was that I didn't book a longer stay.
Thank you for choosing Finest Playa Mujeres for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
Finest is literally a resort where they know your name. They do their best to personalize their service for you and while there you never want or need for anything. It is a beautiful facility and everything is taken care of. The staff is amazing. The food is wonderful!! This is our 2nd trip and we will go again.
Thank you for choosing Finest Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
First of all, thank you for selecting Finest Playa Mujeres as the host of your Caribbean holidays! We also thank you for your valuable comments regarding the factors that could enhance your experience at the resort and for letting us know you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Given the report regarding the dress code, please know that some restaurants demand a stricter dress code to preserve the luxurious atmosphere, more information can be found under the FLAVORS & SPIRITS section in our webpage and app. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.