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Recent guest reviews

The construction noise, ordering breakfast took way too long to bring food out. Pool needed more water.

Better staff ,more who speaks English Airport transportation

Everything was great besides my shower only having cold water and having to wait hours for them to fix it. Other than that everything was great

We didn't do the all inclusive or breakfast option because it was so expensive to add. However, finding decent food in the area that didn't cost a fortune was difficult. The room was nice and even though we didn't book an ocean view room, we had a nice view. The main negative for us was the construction all day long. The construction also made it difficult to get to the beach from the pool, lots of up and down stairs. When that's done it would be a nicer stay. The entrance to the hotel is very weird, we felt like we were entering through some back alley instead of approaching the main entrance of a hotel. When we walked out to the street we literally passed by the laundry room on our way. Not a horrible place, but not really great either, just eh.

Everything was extremely good. I personally didnt like the buffet. In my opinion they could've had more options on the food... other then that everything was excellent..

Nice rooms, easy checking, nice staff. Would stay there again.

It took a long time to confirm my Orbitz confirmation with the hotel. Apparently the hotel never received the confirmation.

Facility was very clean, beautiful rooms nice environment.

The Hotel is advertising as all inclusive but when when arrived to the hotel We were told that was not included so we have to pay extra ( $ 51 / day ), be careful with that and need to be confirmed before paying the reservation. Part of the hotel in under construction at present which is not told before the reservation

The place was perfect except the construction they were doing all around you. Lucky to be in a newly remodeled unit. I would go again

Very good value. Good location. Will stay again in the future.

Food could’ve been better but the people are really nice, the room we stayed in was beautiful the entire resort was beautiful really enjoyed my stay.

A great value for the money. Perfect place for a last minute getaway.

Loved it good food and friendly staff beach was clean rooms were clean

Blvd. Kukulcan, Retorno Gucumatz, Km.17 Cancun QROO

Hotel highlights

  • Walking distance to Maya Cancun Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 3 outdoor pools

Located in Zona Hotelera within a 5-minute walk of Maya Cancun Museum, Emporio Cancun is within a mile (2 km) of other popular attractions like Aquaworld. This 443-room, 3.5-star resort welcomes guests with 3 outdoor pools, 2 restaurants, and a 24-hour fitness center.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Condimento Restaurant specializes in international cuisine and serves breakfast, lunch, and dinner; Bacoli Trattoria offers relaxing garden views. You can sip a beverage at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:00 AM to noon.


Rooms

The 443 rooms are air-conditioned and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can expect free WiFi and 55-inch TVs with cable channels. Other amenities include hair dryers, phones, and ironing boards.


Property features

Guests staying at Emporio Cancun enjoy access to 3 outdoor pools, a 24-hour fitness center, and free WiFi in public areas. You'll find limited parking. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include conference space, a free grocery shopping service, and a gift shop.

Room options

Deluxe Double Room

2 Double Beds | Sleeps 4

Deluxe Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Standard Room

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Suite, 1 King Bed with Sofa bed, Sea View

1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Guest reviews for Emporio Cancun

Everyone (30) Couples (8) Family (11)
3
Partner Couples

The construction noise, ordering breakfast took way too long to bring food out. Pool needed more water.

By on Jun 23, 2020

3
Family

Better staff ,more who speaks English Airport transportation

By on Jan 21, 2020

Review comment responded on Jan 22, 2020

We appreciate your comments. Your comments always help us to keep improving.

4
Friends

Everything was great besides my shower only having cold water and having to wait hours for them to fix it. Other than that everything was great

By , from USA on Jan 7, 2020

Review comment responded on Jan 20, 2020

We appreciate your comments. Your comments always help us to keep improving.

3
Family Family with small children Family

We didn't do the all inclusive or breakfast option because it was so expensive to add. However, finding decent food in the area that didn't cost a fortune was difficult. The room was nice and even though we didn't book an ocean view room, we had a nice view. The main negative for us was the construction all day long. The construction also made it difficult to get to the beach from the pool, lots of up and down stairs. When that's done it would be a nicer stay. The entrance to the hotel is very weird, we felt like we were entering through some back alley instead of approaching the main entrance of a hotel. When we walked out to the street we literally passed by the laundry room on our way. Not a horrible place, but not really great either, just eh.

By on Dec 27, 2019

Review comment responded on Dec 27, 2019

We greatly appreciate your visit and your rating. We hope in advance that your stay has been most pleasant and comfortable. We are currently in an improvement process where we expect to have recent results for all our current clients and for new visitors. We want to always be the first option of all our visitors and that we separate all your doubts and comments will be taken into account. Kindly, Emporio Hotel.

5
Family

Everything was extremely good. I personally didnt like the buffet. In my opinion they could've had more options on the food... other then that everything was excellent..

By on Dec 8, 2019

Review comment responded on Dec 16, 2019

Nos complace saber que su estancia con nosotros fue tan agradable y, esperamos tenerlo pronto de vuelta! Pd. tomaremos en cuenta su sugerencia sobre los alimentos.

5
Family

Nice rooms, easy checking, nice staff. Would stay there again.

By on Dec 5, 2019

Review comment responded on Dec 16, 2019

Thank you for your comments, we are pleased that you enjoyed your stay and we also wish you to come back soon.

3
Family with small children

It took a long time to confirm my Orbitz confirmation with the hotel. Apparently the hotel never received the confirmation.

By on Oct 28, 2019

Review comment responded on Dec 17, 2019

Thanks for your comments, we will check with the agency if we have any technical problems in the link of our systems. I hope you can visit us soon.

5
Everyone

By on Oct 26, 2019

Review comment responded on Dec 17, 2019

We appreciate your rating and hope you come back soon.

5
Partner Couples

Facility was very clean, beautiful rooms nice environment.

By on Oct 8, 2019

5
Everyone

By on Oct 7, 2019

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