This was my first trip on Alaska, and I was very pleased. The seats were wonderful...they felt ergonomic rather than too big (I'm small) or too cramped (even though I'm small, I hate when the seat in front of me goes back and I feel crushed). Good, friendly service. Informative messages from pilot. Easy check-in, Flight was slightly delayed and we were kept abreast of developments and told how we could cooperate to make boarding faster. Downside: no blankets and pillows for a redeye. If you don't want to provide them to keep costs down, let passengers know, so we don't keep blanket substitutes unaccessible in our carry-ons!