Great staff and beautiful hotel
This property is filthy. The rooms are so dirty. My room, which was upgraded to a suite, there were stains on doors of bathroom, closets, finger print smudge on windows. Linens, bed and bathroom were clean and I wiped down the room as I do so I could manage. The fitness center has poor ventilation and the cleaning wipe station stayed empty…at one point I had to go to the front desk and ask for wipes. It’s clear there is a labor shortage in cleaning staff cause the lack of deep cleaning is evident. There was even large paint chipping from exterior. Lesson learned to pay closer attention to hotel star because I would definitely classify this as 2.
Our room was in terrible condition, holes in the upholstery, curtains ripped and stains on the carpet. The rooms needed a deep clean. The location of the hotel was nice and the staff was very helpful.
Inexperienced staff with Limited training in food service and unable to control quiet time.
Clean and very beautiful location.
Free breakfast was pretty good. Hotel was clean and staff were very friendly.
I loved the pool & hot tub. I also liked that for breakfast you could have a omelet made your way for free along with all the other options that were there. I didnt like the fact that we had to pay $15 for parking in a parking lot connected to the hotel, it didnt make sense. Overall, the stay was great & convenient.
We enjoyed the breakfasts and the pool and jacuzzi!
The bath tub had pubic hairs on the back of it and I was very surprised that we had to pay for parking ????
Nice hotel for the price I got. Close to a lot of things. Would stay here again
No blankets or pillows for second bed. Room smelled like spoiled milk had to change room hot water for shower was barely hot
No towels, no was cloths, no soap bathtub was clogged and filling up with water as you were getting washed. I had to bend a hanger and pull the hair out of the drain. Room right next to elevator noise all night long and was then woken up at 6:55 by house cleaning wanting to clean the room. No bottle water in the room and charge $2 for a small bottle at the check in office area.
The lady was so welcoming. Welcome us with a nice smile ,and help us with our needs.
Very helpful staff. Convenient parking, spacious rooms
Rooms were clean. Rooms poorly stocked. My reserved two bed suite was given away.
Property and room was fine. A $7.50 charge for parking? Seriously?
Very clean. Nice breakfast
Embassy Suites by Hilton Boston Waltham is located within a few miles (5 km) of Brandeis University and Boston Children's at Waltham. This 275-room, 3.5-star hotel has free breakfast along with conveniences like a 24-hour gym and a 24-hour business center.
Free full breakfast is served each morning from 6:00 AM to 10:00 AM. At the end of the day, unwind with a drink at the bar/lounge.
Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. MP3 docks, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
At Embassy Suites by Hilton Boston Waltham, guests have access to a 24-hour gym, WiFi in public areas, and conference space. Self parking is available for USD 15 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a free grocery shopping service, and express check-in.
Great staff and beautiful hotel
This property is filthy. The rooms are so dirty. My room, which was upgraded to a suite, there were stains on doors of bathroom, closets, finger print smudge on windows. Linens, bed and bathroom were clean and I wiped down the room as I do so I could manage. The fitness center has poor ventilation and the cleaning wipe station stayed empty…at one point I had to go to the front desk and ask for wipes. It’s clear there is a labor shortage in cleaning staff cause the lack of deep cleaning is evident. There was even large paint chipping from exterior. Lesson learned to pay closer attention to hotel star because I would definitely classify this as 2.
Hello StellaThank you for your feedback, and I will share with the team. I do apologize about the wipes not being restocked as I was the one who interacted with you about it and gave you a full container. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay.
Our room was in terrible condition, holes in the upholstery, curtains ripped and stains on the carpet. The rooms needed a deep clean. The location of the hotel was nice and the staff was very helpful.
Thank you for sharing your concerns over your experience, Laura. We are so sorry to hear that the cleanliness of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.
Inexperienced staff with Limited training in food service and unable to control quiet time.
Thank you for your review, Mellanie. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
Clean and very beautiful location.
Hi Monique Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Free breakfast was pretty good. Hotel was clean and staff were very friendly.
Thank you for posting your feedback from your visit with us, Benjamin. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.
I loved the pool & hot tub. I also liked that for breakfast you could have a omelet made your way for free along with all the other options that were there. I didnt like the fact that we had to pay $15 for parking in a parking lot connected to the hotel, it didnt make sense. Overall, the stay was great & convenient.
Thank you for your feedback. We hope to see you again soon
We enjoyed the breakfasts and the pool and jacuzzi!
Thank you for staying with us!
Thank you for sharing your positive experience with us and with your fellow travelers, Scotty! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!