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Recent guest reviews

the room was nice and comfy

I was disappointed with my stay because I was there 3 nights and they had 2 fire alarms at 1:00 in the morning. They said that it was not usual and agreed to refund me one night which they did. The control handle on the shower came off the first day I was there which they fixed immediately. And the shower stall had mildew that could have been cleaned with a brush and proper shower cleaner with bleach. I did enjoy the location which allowed me to visit family in Boston and the South Shore. Free parking was great and I loved the proximity to the mall across the street and restaurants. Overall I felt safe in the area. Other than the fire alarms and bathroom issues, it would have enjoyed staying there. Thank you

Our flight to Boston was earlier than expected and we tried to check in early and Kayla was more than happy to accommodate us. She was very helpful and made our stay enjoyable. Hats off to Kayla! The breakfast was not bad either. If are in Boston again, this is the place we are going to stay again.

Toilet was hardly flushing, finally would not flush at all, only then was I offered another room. Prior to arrival reception told me it was a 10 minute walk to the nearest subway station. In fact it was over two miles away. I do not recommend staying here unless you have your own transportation.

The place is so clean

Great Hotel

Easy parking. Clean hotel. Nice overall. The breakfast is nothing special

Good clean stay. Nice staff. Comfortable beds. No housekeeping. No shuttle, as advertised. Plastic cutlery at breakfast was cheap & hardly did its job. (Bring your own plastic ware.) Fridge in room handy. Microwave in lobby was helpful. Great location if you have your own car.

The hotel is easy to find and is close to main Interstate roads, to get where you need to go. The bed was comfortable, the TV was HUGE but we had white "stains" on our couch and the toilet ran constantly. Breakfast was good (eggs, breakfast meat & pancakes or potatoes, plus usual fare). Elevators were quick to pick you up. Staff was helpful.

The staff has been friendly and it is a convenient location.

bath rooms are tiny and outdated

The location was great! Many dining options within walking distance as well as a mall. Convenient to the highway and public transportation

Location, location, location

After my first night I discovered that there was an unusual odor on the bed. It wasn't noticeable when I checked in, was mildly noticeable in the morning when I woke up, when I returned later in the day there was a distinct odor similar to a wet dog. It was limited to one side of the bed. I stripped the bed and the odor seemed to come from the mattress pad. I was told that housekeeping had left for the day. The housekeeping supervisor brought a fragrance spray and another substance to mask the smell. I was given clean linens, but had to change the bed myself. A young man named Sergio was very helpful through the process. There were no other rooms available. The smelly linens were not removed. The next morning I reported the incident to the front desk and asked to speak to the manager. I was told that the manager was not available. I spoke to the same housekeeping supervisor. I was told "Sorry" but no further remedy was proposed. I stay in the Boston area frequently. I'm considering looking for a new home base.

Good location.

Very pet friendly.

Close to Logan Express Bus, clean & nice size rooms

Forbes Road Braintree MA

Hotel highlights

  • Walking distance to South Shore Plaza
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

South Shore Plaza is a short stroll from Hyatt Place Boston/Braintree, and other popular attractions like Boston Children's Museum are within a 15-minute drive. This 3.5-star hotel welcomes guests with 204 rooms and conveniences like a 24-hour gym, free in-room WiFi, and free self parking. It's connected to a shopping center in central Braintree, and a short drive from F1 Boston and Blue Hills Ski Area.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. This hotel serves as home to a bar, along with a café that specializes in American cuisine. Get a pick-me-up at the coffee shop/cafe.


Rooms

55-inch flat-screen TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other amenities include MP3 docks, refrigerators, and coffee makers.


Property features

At Hyatt Place Boston/Braintree, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a microwave in a common area, a computer station, and a water dispenser.

Room options

Room, 2 Double Beds (Newly Renovated)

2 Double Beds | Sleeps 4

Room, 1 King Bed (Newly Renovated, Plus Sofa Bed)

1 King Bed | Sleeps 4

Room, 2 Double Beds, Accessible, Bathtub (Newly Renovated)

2 Double Beds | Sleeps 4

Room, 2 Double Beds, Accessible (Newly Renovated)

2 Double Beds | Sleeps 5

Guest reviews for Hyatt Place Boston/Braintree

Everyone (13) Couples (3) Family (8)
5
Family with small children

the room was nice and comfy

By on Jun 30, 2022

2
Everyone

I was disappointed with my stay because I was there 3 nights and they had 2 fire alarms at 1:00 in the morning. They said that it was not usual and agreed to refund me one night which they did. The control handle on the shower came off the first day I was there which they fixed immediately. And the shower stall had mildew that could have been cleaned with a brush and proper shower cleaner with bleach. I did enjoy the location which allowed me to visit family in Boston and the South Shore. Free parking was great and I loved the proximity to the mall across the street and restaurants. Overall I felt safe in the area. Other than the fire alarms and bathroom issues, it would have enjoyed staying there. Thank you

By on Jun 9, 2022

Review comment responded on Jun 15, 2022

Thank you Ruby for your review and again we are very sorry for the unusual fire alarms that went off, and your experience was not to our high standards. We will work very hard on your next stay to get a high review score.

5
Family

Our flight to Boston was earlier than expected and we tried to check in early and Kayla was more than happy to accommodate us. She was very helpful and made our stay enjoyable. Hats off to Kayla! The breakfast was not bad either. If are in Boston again, this is the place we are going to stay again.

By on May 25, 2022

Review comment responded on Jun 15, 2022

Thank you Maisy for your review and perfect score! We are so happy you enjoyed your stay and can't wait to have you back! Also thank you so much for your kind words about our associates! It means a lot to us!

3
Everyone

Toilet was hardly flushing, finally would not flush at all, only then was I offered another room. Prior to arrival reception told me it was a 10 minute walk to the nearest subway station. In fact it was over two miles away. I do not recommend staying here unless you have your own transportation.

By on Apr 24, 2022

Review comment responded on Apr 25, 2022

@Timothy I apologies about your experience and we look forward to host you with a 5-star experience in future.

5
Family

The place is so clean

By on Apr 21, 2022

Review comment responded on May 5, 2022

Thank you Wilson for noticing our effort to keep the hotel super clean! We are so happy you enjoyed the hotel!

5
Family

Great Hotel

By on Apr 16, 2022

Review comment responded on Apr 16, 2022

Thank you for this fabulous rating, Jean! We hope to see you back soon!

4
Everyone

Easy parking. Clean hotel. Nice overall. The breakfast is nothing special

By on Feb 14, 2022

Review comment responded on Feb 15, 2022

Thank you Dren for your review! Glad the overall experience was nice! We will work harder on breakfast for your next visit! Thank you for mentioning how easy it is to park!! Great comment as many hotels charge for parking and make guests use parking passes.

5
Business Business

Good clean stay. Nice staff. Comfortable beds. No housekeeping. No shuttle, as advertised. Plastic cutlery at breakfast was cheap & hardly did its job. (Bring your own plastic ware.) Fridge in room handy. Microwave in lobby was helpful. Great location if you have your own car.

By on Feb 2, 2022

Review comment responded on Feb 2, 2022

@Elizabeth Thank you for staying with us. we will check our plastic cutlery and improve the quality immediately.

5
Partner Couples

The hotel is easy to find and is close to main Interstate roads, to get where you need to go. The bed was comfortable, the TV was HUGE but we had white "stains" on our couch and the toilet ran constantly. Breakfast was good (eggs, breakfast meat & pancakes or potatoes, plus usual fare). Elevators were quick to pick you up. Staff was helpful.

By on Oct 10, 2021

Review comment responded on Oct 11, 2021

Thank you Mary for taking the time to review us. We are glad you enjoyed your stay and we welcome you back to the near future.

5
Everyone

The staff has been friendly and it is a convenient location.

By on Oct 7, 2021

Review comment responded on Oct 8, 2021

We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

Hyatt Place Boston/Braintree

50 Forbes Road, Braintree, MA 02184
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