Hate alaska. The absolute worst company in the world. Their kiosk broke on wed and my wife and 5 children were told they had to rebook after waiting through the ridiculous line. I came to the airport and picked up their bags so they could fly. 3 days later I had the same flight time. Got to the airport with 5 bags and waiting for 90 min in their skycap line. Skycap again would not allow the bags to fly because of 40 min cutoff. Found a southwest flight. Amazing staff. Spent $400 on the flight and skipped my other flight but the cost was made up because the friendly folks at southwest comped the bag fees. I hope alaska air burns to the ground. The worst company. Not helpful. Not customer friendly. Did not take responsibility for their ineptness twice in a row with me. The worst. I will evangelize to the world not to use them for the rest of my life.