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Recent guest reviews

I chose this hotel due to it's closeness to the Doctor's Building and the hospital. The room was clean and had everything we needed. The free breakfast is advertised as 'continental breakfast' but it is far more than that & it is good. The staff is very friendly, personable & efficient. On our 2nd stay we didn't have hot water until our 2nd night. The parking lot really needed to be cleared of snow & ice - we will stay here again...

The setting is in a wooded section which was quite nice. The noise level was low - in fact, there was no outside noise. There was plenty of hot water... the desk clerks were friendly and helpful - the only negative was the limited parking and the snow & ice left on the parking lot... we will stay here again as it is 2 minutes from my doctor and the hospital...

I called the hotel around 2:00 to let them know that we would be checking in around 10:00 - 11:00 Pm. The lady on the phone told me she would leave a note about it and that it was fine. We got there a little past 10:00 PM, the door was locked, and there was a sign to use a phone by the wall to call. I had to call twice and wait a while until someone showed up. The lady wasn’t friendly at all; her facial expression indicated that she was annoyed by our presence. She asked for the card I paid with; I told her I used a digital card. She then said she would need another form of payment for a $100 deposit; I told her I wasn’t aware of a deposit. She said the language about the deposit was at the bottom of the page, but I read it all, and there wasn’t any mention of a deposit. She also asked for the names of all the guests. I’ve never had this happen at other places we’ve stayed, so I am unsure if that’s something hotels can do. We were given a room on the first floor, which smelled like cigarettes, even though the facility was non-smoking. The only good thing about the place was the lovely housekeeping lady who was friendly and said good morning to us, and also the breakfast lady. They were both nice. When we checked out, we only had to leave the key in like a container and weren’t given a receipt for it or anything. I asked about the deposit, and the man at the front desk informed me that it would take about 7-10 days for it to get refunded. We will see if that even happens.

Quiet location. Difficulty for rideshare to find as main drive associated with address is blocked. All uber / lyft drivers had to circle as it is confusing entering the property for the first time.

Adequate, clean.

Parking was usually full in the evenings. Breakfasts were ok, but not great.

they still have a hold on 129 dollars on hold from the 17th

very nice stay

Reserved a two queen per friendly room, received a one king room with added (surprise) fees for my pet. Very, very limited on site parking, I ended up having to park on the street

The location was very convenient for going coming from Providence Hospital. Property tidy and clean.

Very nice hotel we will stay again. The room was nice no complaints. Breakfast was in a bag due to Covid. Shower was ok needs new shower head. Pillows and bed were good.

West Rockwood Blvd Spokane WA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in South Hill within a short walk of Manito Park, The Madison Inn by Riversage is within a mile (2 km) of other popular sights such as Riverfront Park. This 3-star hotel has 79 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast offered each morning.


Rooms

Guests can expect free WiFi and 29-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

The Madison Inn by Riversage features a gym, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include laundry facilities, a vending machine, and a fireplace in the lobby.

Room options

Business Room, 1 King Bed, Refrigerator & Microwave

1 King Bed | Sleeps 3

Deluxe Double Room, Multiple Beds, Refrigerator & Microwave

1 Queen Bed and 1 Double Bed | Sleeps 5

Executive Room, 1 King Bed, Refrigerator & Microwave

1 King Bed | Sleeps 3

Guest reviews for The Madison Inn by Riversage

Everyone (19) Couples (6) Family (21)
4
Family

I chose this hotel due to it's closeness to the Doctor's Building and the hospital. The room was clean and had everything we needed. The free breakfast is advertised as 'continental breakfast' but it is far more than that & it is good. The staff is very friendly, personable & efficient. On our 2nd stay we didn't have hot water until our 2nd night. The parking lot really needed to be cleared of snow & ice - we will stay here again...

By , from Lapwai on Dec 19, 2022

Review comment responded on Dec 19, 2022

Thank you, Nancy, for letting us know you overall enjoyed your stay at The Madison Inn by Riversage! We apologize for some of the inconveniences you experienced, but they were unfortunately out of our control. We sincerely appreciate your patience while we worked hard and quickly to resolve the issues. We look forward to welcoming you back again soon.

5
Partner Couples Business Business

The setting is in a wooded section which was quite nice. The noise level was low - in fact, there was no outside noise. There was plenty of hot water... the desk clerks were friendly and helpful - the only negative was the limited parking and the snow & ice left on the parking lot... we will stay here again as it is 2 minutes from my doctor and the hospital...

By on Nov 19, 2022

5
Everyone

By on Oct 11, 2022

3
Family Family with small children

I called the hotel around 2:00 to let them know that we would be checking in around 10:00 - 11:00 Pm. The lady on the phone told me she would leave a note about it and that it was fine. We got there a little past 10:00 PM, the door was locked, and there was a sign to use a phone by the wall to call. I had to call twice and wait a while until someone showed up. The lady wasn’t friendly at all; her facial expression indicated that she was annoyed by our presence. She asked for the card I paid with; I told her I used a digital card. She then said she would need another form of payment for a $100 deposit; I told her I wasn’t aware of a deposit. She said the language about the deposit was at the bottom of the page, but I read it all, and there wasn’t any mention of a deposit. She also asked for the names of all the guests. I’ve never had this happen at other places we’ve stayed, so I am unsure if that’s something hotels can do. We were given a room on the first floor, which smelled like cigarettes, even though the facility was non-smoking. The only good thing about the place was the lovely housekeeping lady who was friendly and said good morning to us, and also the breakfast lady. They were both nice. When we checked out, we only had to leave the key in like a container and weren’t given a receipt for it or anything. I asked about the deposit, and the man at the front desk informed me that it would take about 7-10 days for it to get refunded. We will see if that even happens.

By on Oct 9, 2022

Review comment responded on Oct 15, 2022

Hello Xochil, Thank you for choosing The Madison Inn by Riversage. I am very sorry your stay did not meet up with expectations. Regarding your deposit, it is standard in the hotel industry that there be some form of security to protect the hotel in case of damages by a guest. Once you depart the hotel, the deposit is canceled, but it is up to your bank to refund your money and this, unfortunately, usually takes several days. You will get your deposit back. Regarding our staff, I apologize if the Clerk on duty did not handle your check in well. That is not up to our standards and we will provide some refresher training for her. I'm sure your housekeeper enjoyed interacting with you: they have a difficult job and appreciate friendly smiles from the guests. Please come again, Xochil, and give us another try. Thank you.

5
Business Business

Quiet location. Difficulty for rideshare to find as main drive associated with address is blocked. All uber / lyft drivers had to circle as it is confusing entering the property for the first time.

By on Oct 5, 2022

Review comment responded on Oct 5, 2022

Thank you very much, Beat, for letting us know you found your recent stay at The Madison Inn by Riversage to be 5 stars! Our Front Desk is always happy to help with directions to/from our hotel, whether you are driving yourself or directing a rideshare. We hope to see you again soon.

4
Everyone

By on Aug 21, 2022

4
Family

Adequate, clean.

By on May 7, 2022

Review comment responded on May 10, 2022

Thank you very much for letting us know you overall enjoyed your stay at The Madison Inn by Riversage, Scott. We appreciate you selecting our hotel for your Spokane travels and hope to see you again soon.

5
Everyone

By on Nov 24, 2021

4
Everyone

By on Aug 26, 2021

4
Partner Couples

Parking was usually full in the evenings. Breakfasts were ok, but not great.

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Thank you, Anonymous, for letting us know you overall enjoyed your stay at The Madison Inn by Riversage. We also hope to soon return to our pre-pandemic hot breakfast spread, but continue to operate the grab-n-go system out of abundance of caution. Please do think of us again for future Spokane travels!

The Madison Inn by Riversage

15 West Rockwood Blvd, Spokane, WA 99204
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