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Recent guest reviews

The place was very pretty and nice! The check in and check out staff were great! They even delivered a complimentary piece of birth cake to the room for my friend. However, the bar staff were very rude and seemed like they were not happy with their jobs... Sort of disappointing end to a great night and stay at this hotel.

Staff was decent and friendly, room was satisfactory as a former house keeper I am very picky about room cleanliness. The bathroom could have used a bit more attention around the floor tiles and base trim and the shower head could have used a good cleaning. Mini bar was hidden behind a locked cabinet door and we were not given information as to how to obtain a key. The pillows were the best ever and the decor is trendy

We stayed for our wedding night. The room was beautiful. They had champagne chilling and chocolate dipped strawberries in our room waiting for us and a coupon for 2 free well drinks from the bar. Staff was wonderful and accommodating. The only real negative was we went to the quality of the drinks at the bar. I had a Lemon Drop. It was the worse thing I had ever tasted and couldn't finish it. My husband had the 2 free well drinks, Rum & Coke, he said the coke was warm and ice melted right away

I liked the art and all the glass. The room furniture was kind of shabby. The hotel was clean. the room a suite was large but I could hear the people next door . In all it was a good experience.

Very clean property and friendly staff . Would staff again.

We got the room next to the elevator and it was very noisy. The toilet was clogged and we had to wait for someone to fix it at 10 at night. The room service in the morning was supposed to take 45 mins but ended up taking 1:30 hours.

Love the Murano. This is our go-to hotel whenever we are in Tacoma. Beautiful facilities and very friendly staff. Right in downtown, walking distance to almost everything.

Beautiful hotel. Disappointed with no mini fridge or microwave option. Two double beds are small 😞

The hotel was great, the food was amazing. My issue was that they charged my card twice for the full amount. It took a week for the extra charge to be released which is really frustrating. You're never budgeting for double your hotel fees.

Beautiful gkass art throughout each floor's hallways with a different artist's work on each floor. It's like staying in a museum; we toured it at 9 pm. Fantastic view of Tacoma Narrows bridge, museums, Tacoma Dome. Great exercise room. Big room; comfy beds and pillows. Great decor. Perfect location right off 705. This tall hotel is easy to spot. Note extra charge for parking.

Nice hotel, great bar and beautiful Murano glass work

Staff did not replenish the decaffenated coffee or type tea I used. They called me back to confirm wake up time and tried to deliver a microwave to my room that I did not order. All while I was trying to sleep

Broadway Plaza Tacoma WA

Hotel highlights

  • Walking distance to Greater Tacoma Convention and Trade Center and Museum of Glass
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in New Tacoma, Hotel Murano is adjacent to Greater Tacoma Convention and Trade Center and within a 10-minute walk of other popular attractions like Pantages Theater. This 319-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.


Rooms

Hotel Murano's 319 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. 40-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and phones are other standard amenities.


Property features

Guests staying at Hotel Murano enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. Parking is available for USD 16.00 per night (USD 20.00 per night for valet parking), and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include conference space, a 24-hour business center, and free newspapers.

Room options

Suite, 1 King Bed (Patron)

1 King Bed | Sleeps 4

Superior Suite, Accessible

1 King Bed | Sleeps 4

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Guest reviews for Hotel Murano

Everyone (51) Couples (19) Business (19) Family (13) Friends (3) Other (2)
5
Everyone

By on Nov 25, 2019

Review comment responded on Dec 1, 2019

Thank you for staying with us!

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 5, 2019

Thank you for choosing the Hotel Murano for your trip to Tacoma!

3
Friends

The place was very pretty and nice! The check in and check out staff were great! They even delivered a complimentary piece of birth cake to the room for my friend. However, the bar staff were very rude and seemed like they were not happy with their jobs... Sort of disappointing end to a great night and stay at this hotel.

By on Sep 18, 2019

Review comment responded on Sep 20, 2019

I am happy you enjoyed the hotel and our friendliness of the front desk staff! As for the bar staff, we will be relaying this information to our Food & Beverage department. I sincerely apologize that this effected the end of your night and hope this doesn't deter you from staying with us again in the future. Thank you!

4
Everyone

By on Sep 18, 2019

Review comment responded on Sep 20, 2019

Thank you for staying with us!

4
Business Business Travelers

Staff was decent and friendly, room was satisfactory as a former house keeper I am very picky about room cleanliness. The bathroom could have used a bit more attention around the floor tiles and base trim and the shower head could have used a good cleaning. Mini bar was hidden behind a locked cabinet door and we were not given information as to how to obtain a key. The pillows were the best ever and the decor is trendy

By on Sep 2, 2019

Review comment responded on Sep 3, 2019

Thank you for your thorough review! We are glad to hear you enjoyed your stay and thought our pillows are the best ever. We will be using your feedback as an example to both our housekeeping and front desk department. Thank you for staying with us. We hope to host you again in the future!

5
Everyone

By on Aug 13, 2019

Review comment responded on Aug 13, 2019

Thank you for staying with us!

5
Families

We stayed for our wedding night. The room was beautiful. They had champagne chilling and chocolate dipped strawberries in our room waiting for us and a coupon for 2 free well drinks from the bar. Staff was wonderful and accommodating. The only real negative was we went to the quality of the drinks at the bar. I had a Lemon Drop. It was the worse thing I had ever tasted and couldn't finish it. My husband had the 2 free well drinks, Rum & Coke, he said the coke was warm and ice melted right away

By on Aug 9, 2019

Review comment responded on Aug 13, 2019

Congratulations! We are always honored to be a part of our guests' lives; especially for special occasions such as your wedding night. I am happy to hear you enjoyed your room, including the wonderful chocolate dipped strawberries made from our wonderful kitchen staff. As for the quality of drinks at the bar- we will be relaying this message on to our Food & Beverage department. Thank you for your feedback and for staying with us. We hope to welcome you back in the future!

4
Partner Couples

I liked the art and all the glass. The room furniture was kind of shabby. The hotel was clean. the room a suite was large but I could hear the people next door . In all it was a good experience.

By on Jul 8, 2019

Review comment responded on Jul 24, 2019

We appreciate your feedback! Thank you for staying with us. We are always looking for ways to improve therefore will be using your review as a guide. We hope to host you again in the future.

5
Everyone

By on Jun 26, 2019

Review comment responded on Jul 2, 2019

Thank you for choosing us on your most recent trip to Tacoma. We hope to host you again soon!

4
Everyone

Very clean property and friendly staff . Would staff again.

By on Jun 5, 2019

Review comment responded on Jun 6, 2019

Thank you for staying with us.

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