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Recent guest reviews

Nice glass and artistic ambiance, and the staff was super nice.

The place was very pretty and nice! The check in and check out staff were great! They even delivered a complimentary piece of birth cake to the room for my friend. However, the bar staff were very rude and seemed like they were not happy with their jobs... Sort of disappointing end to a great night and stay at this hotel.

Staff was decent and friendly, room was satisfactory as a former house keeper I am very picky about room cleanliness. The bathroom could have used a bit more attention around the floor tiles and base trim and the shower head could have used a good cleaning. Mini bar was hidden behind a locked cabinet door and we were not given information as to how to obtain a key. The pillows were the best ever and the decor is trendy

We stayed for our wedding night. The room was beautiful. They had champagne chilling and chocolate dipped strawberries in our room waiting for us and a coupon for 2 free well drinks from the bar. Staff was wonderful and accommodating. The only real negative was we went to the quality of the drinks at the bar. I had a Lemon Drop. It was the worse thing I had ever tasted and couldn't finish it. My husband had the 2 free well drinks, Rum & Coke, he said the coke was warm and ice melted right away

I liked the art and all the glass. The room furniture was kind of shabby. The hotel was clean. the room a suite was large but I could hear the people next door . In all it was a good experience.

Very clean property and friendly staff . Would staff again.

We got the room next to the elevator and it was very noisy. The toilet was clogged and we had to wait for someone to fix it at 10 at night. The room service in the morning was supposed to take 45 mins but ended up taking 1:30 hours.

Love the Murano. This is our go-to hotel whenever we are in Tacoma. Beautiful facilities and very friendly staff. Right in downtown, walking distance to almost everything.

Beautiful hotel. Disappointed with no mini fridge or microwave option. Two double beds are small 😞

The hotel was great, the food was amazing. My issue was that they charged my card twice for the full amount. It took a week for the extra charge to be released which is really frustrating. You're never budgeting for double your hotel fees.

Beautiful gkass art throughout each floor's hallways with a different artist's work on each floor. It's like staying in a museum; we toured it at 9 pm. Fantastic view of Tacoma Narrows bridge, museums, Tacoma Dome. Great exercise room. Big room; comfy beds and pillows. Great decor. Perfect location right off 705. This tall hotel is easy to spot. Note extra charge for parking.

Nice hotel, great bar and beautiful Murano glass work

Broadway Plaza Tacoma WA

Hotel highlights

  • Steps from Greater Tacoma Convention and Trade Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Tacoma, Hotel Murano is adjacent to Greater Tacoma Convention and Trade Center and within a 10-minute walk of other popular attractions like Pantages Theater. This 319-room, 4.5-star hotel has a restaurant, a full-service spa, and a 24-hour fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.


Rooms

All 319 rooms provide iPod docks, minibars, and coffee makers. Guests can expect to find free WiFi and 40-inch LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and phones are also standard.


Property features

Guests staying at Hotel Murano enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 18 per night, and there's also limo/town car service. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a 24-hour business center, and free newspapers.

Room options

Suite, 1 King Bed (Patron)

1 King Bed | Sleeps 4

Superior Suite

1 King Bed | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Superior Suite, Accessible

1 King Bed | Sleeps 4

Guest reviews for Hotel Murano

Everyone (33) Couples (2) Family (3)
5
Business Business

Nice glass and artistic ambiance, and the staff was super nice.

By on Jan 29, 2020

Review comment responded on Feb 2, 2020

Thank you for your feedback! I am delighted to hear you had a great stay and that our staff was super nice. I hope to welcome you back again soon to the Murano.

5
Everyone

By on Nov 25, 2019

Review comment responded on Dec 1, 2019

Thank you for staying with us!

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 5, 2019

Thank you for choosing the Hotel Murano for your trip to Tacoma!

3
Friends

The place was very pretty and nice! The check in and check out staff were great! They even delivered a complimentary piece of birth cake to the room for my friend. However, the bar staff were very rude and seemed like they were not happy with their jobs... Sort of disappointing end to a great night and stay at this hotel.

By on Sep 18, 2019

Review comment responded on Sep 20, 2019

I am happy you enjoyed the hotel and our friendliness of the front desk staff! As for the bar staff, we will be relaying this information to our Food & Beverage department. I sincerely apologize that this effected the end of your night and hope this doesn't deter you from staying with us again in the future. Thank you!

4
Everyone

By on Sep 18, 2019

Review comment responded on Sep 20, 2019

Thank you for staying with us!

4
Business Business

Staff was decent and friendly, room was satisfactory as a former house keeper I am very picky about room cleanliness. The bathroom could have used a bit more attention around the floor tiles and base trim and the shower head could have used a good cleaning. Mini bar was hidden behind a locked cabinet door and we were not given information as to how to obtain a key. The pillows were the best ever and the decor is trendy

By on Sep 2, 2019

Review comment responded on Sep 3, 2019

Thank you for your thorough review! We are glad to hear you enjoyed your stay and thought our pillows are the best ever. We will be using your feedback as an example to both our housekeeping and front desk department. Thank you for staying with us. We hope to host you again in the future!

5
Everyone

By on Aug 13, 2019

Review comment responded on Aug 13, 2019

Thank you for staying with us!

5
Family

We stayed for our wedding night. The room was beautiful. They had champagne chilling and chocolate dipped strawberries in our room waiting for us and a coupon for 2 free well drinks from the bar. Staff was wonderful and accommodating. The only real negative was we went to the quality of the drinks at the bar. I had a Lemon Drop. It was the worse thing I had ever tasted and couldn't finish it. My husband had the 2 free well drinks, Rum & Coke, he said the coke was warm and ice melted right away

By on Aug 9, 2019

Review comment responded on Aug 13, 2019

Congratulations! We are always honored to be a part of our guests' lives; especially for special occasions such as your wedding night. I am happy to hear you enjoyed your room, including the wonderful chocolate dipped strawberries made from our wonderful kitchen staff. As for the quality of drinks at the bar- we will be relaying this message on to our Food & Beverage department. Thank you for your feedback and for staying with us. We hope to welcome you back in the future!

4
Partner Couples

I liked the art and all the glass. The room furniture was kind of shabby. The hotel was clean. the room a suite was large but I could hear the people next door . In all it was a good experience.

By on Jul 8, 2019

Review comment responded on Jul 24, 2019

We appreciate your feedback! Thank you for staying with us. We are always looking for ways to improve therefore will be using your review as a guide. We hope to host you again in the future.

5
Everyone

By on Jun 26, 2019

Review comment responded on Jul 2, 2019

Thank you for choosing us on your most recent trip to Tacoma. We hope to host you again soon!

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