First impression: Check in was a breeze, but once we got to our floor almost every room had piles of sheets, black garbage bags and/or dishes sitting on the floor outside the doors. It gave me a huge ick right off the bat! Mind you, it was past 6pm when we checked in and the hotel was not busy at all. We got to our room and it was clean. We left for the evening and when we came back, some of the sheets were gone, but the dishes and bags of garbage were still there! At this point it’s past midnight. We got into bed and the pillow cases were clean, but they kind of stunk like sweat. I used my sweater as a pillow. Throughout the night the HVAC unit kept knocking so in had to turn it off, but the blankets were so thin I had to turn it on again because I was cold. I barely slept. I was told this was a luxury hotel, but it’s really lacking where it counts most. My skin feels itchy and I want to go home!! The best thing I have to say is that checkout was noon, which was nice because I needed the extra sleep. The shower was nice too. I’m not sure if I’ll be back or not.