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Fairbridge Inn Express

2.5 out of 5.0

Recent guest reviews

After looking for a hotel and seeing this was close to the hospital (where we would spend most of our time) the pictures looked nice and it was offered by Orbitz (we figured if it was a crappy place Orbitz wouldn't offer services) we booked here at the Fairbridge Inn. As well as 2 additional rooms for my parents and grandma. After getting to our room we noticed how dirty it was, it smelled like someone sprayed air freshener everywhere and you couldn’t get a breath of fresh air and turning on the ac in the room just pushed more freshener into the air, there was water damage on the wall, the towels were stained, mildew on the windows, blood or food on the wall and the worst part is there were NO outlets next to the bed. This is a HUGE problem as my husband has to use a CPAP for his medical condition. The pictures available on the quality of this establishment are VERY misleading. We have canceled our 2nd night stay and have booked at a different hotel all together.

The staff won't provide me with a receipt for my stay. I asked for one and they said they couldn't provide because booked through online outside company. It was booked through Orbitz, but room rate was to be collected by hotel at time of stay. The charges were in fact collected by the actual hotel (show's on credit card statement), but they still say they can't give me a receipt. This was on my company card and I must produce a receipt. Hotel staff have not been nice when I have called to try and resolve. They act put out by my call and sigh and tell me that they just probably can't do anything and are busy. I've asked if I can call at a better time and/or talk with someone else and they say no. Each time I've called I've asked when the best time would be to call back and see what the progress is on resolving the situation and they say they really don't know when I should call back because they are busy and don't know what to do!! The saga still continues and I'm documenting everything so I can submit to my employer proof that I'm trying to get a simple receipt.

Quiet hotel, friendly staff, cleanliness was fine, needs updating, but breakfast was good. Would stay again, and would recommend to others. I was concerned about location and safety, but didn't feel unsafe at all after the first night. WiFi worked fantastic and after getting around traffic, and road work, was easy to get in and out of parking lot.

I can see why some would be put off by fair bridge just b cause if it's location. But I assure you the price point is great especially for how close to downtown it is. Yes there is a a large homeless gathering across the street, but tbh they don't bother you unless you bother them. The staff is friendly the rooms are very clean and comfortable. I always stay here when I visit Spokane.

Blooked a room two weeks in advance queen bed no smoking. When we checked in we were given a room with two dubals first floor room smalet like someone had peed the bed looking out the window rock inbankment and trash. Went back to front desk and at first she told us they had nothing else I showed her my booking confirmation and saw my frustration She looked again and found the room. She was very nice and did help me!

Overnight stop on the road from Seattle to British Columbia. Got a flat on our rental car!!

The moment I saw the location of my room, I knew that it wouldn't work for me... Next to the entrance to the rear parking and the stairway door. Door slamming all day and all night long. People hanging out by the door to smoke at any time during day and night, and consequently getting into heated discussions.... Ugh. I am pretty sure that my neighbors across the hallway were dealing--they had people come and go throughout the night. My request to change the room was turned down. I had to use makeshift ear plugs made from toilet paper. Rough night that I ended up paying for.

No services within walking area, but this is not a safe area. No microwave in room, bad breakfast..

The price was right and I got a free upgrade. The breakfast was better than expected including lactose free options.

Not the quality and cleanliness we were hoping for. If you're looking for the cheapest option and are okay with old decor, not very clean, and very basic, then this will work. My group wasn't looking for 4 stars but at least wanted something a little more professional and put together. Breakfast was sub-par, staff was not overly friendly, and the elevator and hallways were really depressing. Fortunately the bed was ok and shower was sufficient. It's just not a place I would come back to.

We were tired, and had some challenges with door and TV, but staff was so good and helpful. The breakfast was excellent, also.

Hotel staff was amazing! The hotel was old dirty stained smelled needs remodeled. The breakfast was cheap cold and nasty

First I'd like to point out that google maps often sends people to the wrong hotel. We drove around the river near the Fairfield inn's looking forever and then asked them for directions. They had a map with their hotel and ours already circled then showed us the way, it happens all the time they said. This hotel is near Frankie Doodles and Dick's hamburgers. The hotel is pretty bare bones, nothing fancy, which is fine. When we got there it was raining hard and had been all day. We got into our room and there was water dripping from around the window. So we put the ice bucket under it and called the front desk. The lady working said that it was because of the rain and that they'd had several other calls already and that it should stop when it stops raining. Ha! I actually didn't mind because I listen to a white noise machine at night of a babbling brook, so this was similar. The bed was fine. The shower had an adjustable head that didn't adjust anything but worked fine. There's no fan in the bathroom so I left the door open. There is however a smoke detector right outside the bathroom, which I set off with my shower. The whole experience was pretty comical and the staff were very nice. In the morning however there was a burrito breakfast bar! It was awesome! It was small but had eggs, tortillas, cheese, ham chunks, and potato slices with seasoning and a microwave to heat it all up. There was also ceral, yogurt, biscuits and gravy, french toast, bagels, etc.

Hotel was very dated . cleanliness of floor in room could have been better. But very quiet.

I always book this hotel. It's near downtown and it has always a good price.

The pictures are not even close to what the inside of the hotel looks like. Bedspreads are from the late eighties maybe nineties. Just looks cheap and not at all like the pics. The furniture is worn and old, carpets ugly. I expected a whole lot more than what I found when I walked in

Its an older hotel and the rooms could be a little cleaner but over all our experience was good. The staff was great! Noisier part of town but with in walking distance to downtown. The breakfast was ok needs more proteins maybe some sausage or hard boiled eggs would be good for people that can't have wheat or dairy.

Good one nighter stay but could use more cleaning staff.

Was pleasantly surprised,clean and friendly also takes pets.

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Fairbridge Inn Express

Everyone (15) Couples (32) Business (26) Family (22) Other (20) Friends (6)
1
Everyone
Water damage (there was more along the ceiling) Some type of rusty hatch about the shower Stained towels

After looking for a hotel and seeing this was close to the hospital (where we would spend most of our time) the pictures looked nice and it was offered by Orbitz (we figured if it was a crappy place Orbitz wouldn't offer services) we booked here at the Fairbridge Inn. As well as 2 additional rooms for my parents and grandma. After getting to our room we noticed how dirty it was, it smelled like someone sprayed air freshener everywhere and you couldn’t get a breath of fresh air and turning on the ac in the room just pushed more freshener into the air, there was water damage on the wall, the towels were stained, mildew on the windows, blood or food on the wall and the worst part is there were NO outlets next to the bed. This is a HUGE problem as my husband has to use a CPAP for his medical condition. The pictures available on the quality of this establishment are VERY misleading. We have canceled our 2nd night stay and have booked at a different hotel all together.

By , from Olympia, Wa on Sep 23, 2017

1

billing problem

Everyone

The staff won't provide me with a receipt for my stay. I asked for one and they said they couldn't provide because booked through online outside company. It was booked through Orbitz, but room rate was to be collected by hotel at time of stay. The charges were in fact collected by the actual hotel (show's on credit card statement), but they still say they can't give me a receipt. This was on my company card and I must produce a receipt. Hotel staff have not been nice when I have called to try and resolve. They act put out by my call and sigh and tell me that they just probably can't do anything and are busy. I've asked if I can call at a better time and/or talk with someone else and they say no. Each time I've called I've asked when the best time would be to call back and see what the progress is on resolving the situation and they say they really don't know when I should call back because they are busy and don't know what to do!! The saga still continues and I'm documenting everything so I can submit to my employer proof that I'm trying to get a simple receipt.

By , from Seattle, wa on Aug 14, 2017

Review comment responded on Aug 21, 2017

Hi Kevin, I am sorry this has been your experience with our Staff. I will address this directly. Best Regards; Toni Bovino Operations Manager

3

quiet hotel in downtown spokane

Everyone

Quiet hotel, friendly staff, cleanliness was fine, needs updating, but breakfast was good. Would stay again, and would recommend to others. I was concerned about location and safety, but didn't feel unsafe at all after the first night. WiFi worked fantastic and after getting around traffic, and road work, was easy to get in and out of parking lot.

By , from Tri-Cities on Jul 2, 2017

Review comment responded on Aug 18, 2017

Hi EM, Thank you for taking the time to write this detailed review regarding your recent visit! We are happy to know you felt safe and comfortable at the Fairbridge Inn Express, and hope to see you again the next time you are in the area! We hope you will notice some of the improvements we are making, and have and even more enjoyable experience. Best Regards; Toni Bovino Operations Manager Fairbridge Inn Express

5

great room for the price.

Everyone

I can see why some would be put off by fair bridge just b cause if it's location. But I assure you the price point is great especially for how close to downtown it is. Yes there is a a large homeless gathering across the street, but tbh they don't bother you unless you bother them. The staff is friendly the rooms are very clean and comfortable. I always stay here when I visit Spokane.

By , from pasco, wa on May 29, 2017

Review comment responded on Jun 2, 2017

Thank you so much for your compliments and making us your choice hotel to stay at in Spokane! Thank you!

3

nice room for the money bed was comfortable

Everyone

Blooked a room two weeks in advance queen bed no smoking. When we checked in we were given a room with two dubals first floor room smalet like someone had peed the bed looking out the window rock inbankment and trash. Went back to front desk and at first she told us they had nothing else I showed her my booking confirmation and saw my frustration She looked again and found the room. She was very nice and did help me!

By , from WA Spokane on May 23, 2017

Review comment responded on May 26, 2017

We are happy that you found our beds to be a good size and comfortable. Our single queen beds do not come with a refrigerator and microwave. If you are needing a refrigerator or microwave these would come with our double queens or kings, please ask our front desk if there is one available if you are needing one. (upgrade may be additional. There is a microwave available 24 hrs in our lobby as well. Thank you!

3

overnight stop.

Everyone

Overnight stop on the road from Seattle to British Columbia. Got a flat on our rental car!!

By on May 5, 2017

Review comment responded on May 9, 2017

We are happy to hear you enjoyed our breakfast and that we were in a good location for you, thank you!

2

loud clientelle

Everyone

The moment I saw the location of my room, I knew that it wouldn't work for me... Next to the entrance to the rear parking and the stairway door. Door slamming all day and all night long. People hanging out by the door to smoke at any time during day and night, and consequently getting into heated discussions.... Ugh. I am pretty sure that my neighbors across the hallway were dealing--they had people come and go throughout the night. My request to change the room was turned down. I had to use makeshift ear plugs made from toilet paper. Rough night that I ended up paying for.

By , from Missoula, MT on May 1, 2017

Review comment responded on May 9, 2017

We are very sorry to hear of the issues that you experienced, we apologize and appreciate your time to leave us your feedback.

4

no minced words.

Everyone

By , from Aurora, CO on Oct 25, 2016

Review comment responded on Oct 26, 2016

We are happy to hear with how great of a location our facility was for your needs. If you are needing any additional outlets or anything else please contact our front desk and they will do all that they can to assist you in your matter. Thank you!

2

bad area

Everyone

No services within walking area, but this is not a safe area. No microwave in room, bad breakfast..

By , from tacoma on Aug 27, 2016

Review comment responded on Aug 31, 2016

We are very sorry to hear that you did not enjoy our continental breakfast. Half of our rooms do include a small fridge and microwave, if this is a need of yours you can ask the front desk if one is available upon check-in, and there is always one available to guests in our lobby area.

3

downtown location, but rough area

Everyone

The price was right and I got a free upgrade. The breakfast was better than expected including lactose free options.

By , from S on Aug 8, 2016

Review comment responded on Jan 1, 1970

We are very happy to hear you were pleased with our price and accommodations, thank you!!