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Recent guest reviews

Like the history of the place The lobby area is very comfortable

Front desk service was wonderful. Most hospitable!

Friendly staff, newly redone rooms with clean un carpeted floors and eco-friendly toiletries

Great location, woman at front desk was extremely pleasant the young man, not so much. Room was great even though it wasn’t all that spacious, I still enjoyed the room.

Nice updated rooms with comfy beds and large shower. Big closet too. Rooms are on the smaller side, on par with a lot of San Francisco hotels of the same type. Very welcoming staff and warm lobby area.

classic hotel accommodation

The location is good.It was nearby to where I needed.The staff were approachable too.The room was clean.But the aircon was not quiet type.Loud sound was coming from it.At the end it was a pleasant stay.

This was my first time staying at The Cartwright Hotel, but it will NOT be my last. The staff was friendly and very accommodating. Check in and check out was a breeze. Most of all, it is very clean and the rooms are quite cozy. The staff takes social distancing VERY seriously. My next trip to San Francisco will include another stay here. Thanks!

It was ok

Great location and price. Small rooms, but very efficiently designed. Friendly staff

This hotel is super cute, and super central. We walked everywhere(china town, finacial district, and giants baseball field) all within 20 minutes. About 10-14$ uber rude to the wharf. We loved out stay, edward was very nice.

Great value, hotel had character, very friendly staff

I enjoyed the old school feel of the property. The location was excellent, everything is a short walk in either direction. The room was perfect. Check in was easy. Overall had a great stay. Will definitely return on my next visit to SF

The location of this property is excellent - very close to restaurants and the cable car tracks. It is an old building, but well-maintained. The staff is friendly and helpful, the building was clean, and the bed was very comfortable. The two downsides for us were the tight quarters (very small room and extremely tight bathroom) and the paper thin walls. We could hear EVERYTHING, if you know what I mean!

The property is old and showing its age. The rooms have been refurbished, and were very clean. The hallways are narrow and dark. We loved the staff. All were extremely helpful and courteous,

Location was good for getting around the city while visiting. Room was small and decent, which was what I expected. Staff was very friendly and helpful.

its an older antique hotel but!! most definitely comfy to sleep in

The room did not have air conditioning. I couldn’t even open the windows. The elevator door would not open and I had to force it open to get out. There was no on site parking. It was a half mile away and cost and additional 42.00. None of this was on the web site. We didn’t stay there even though it was 3:00 in the morning. I would like a complete refund. The hotel manager would not refund me and said you had to do it.

Sutter Street San Francisco CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Business center
  • Concierge services
  • 24-hour front desk

Located in Union Square, The Cartwright Hotel - Union Square BW Premier Collection is within 2 miles (3 km) of popular attractions such as Lombard Street and Oracle Park. The 114 rooms at this 3.5-star hotel include coffee makers, LCD TVs, and pillowtop beds.


Rooms

40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Coffee makers, free weekday newspapers, and ceiling fans are also standard.


Property features

Guests of The Cartwright Hotel - Union Square BW Premier Collection enjoy access to free WiFi in public areas, conference space, and a business center. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include coffee/tea in a common area, a computer station, and a library.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 4

Standard Room, Multiple Beds, Non Smoking

1 Double Bed and 1 Twin Bed | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Cartwright Hotel - Union Square BW Premier Collection

Everyone (15) Couples (9) Family (11)
5
Everyone

Like the history of the place The lobby area is very comfortable

By on Nov 10, 2022

Review comment responded on Nov 17, 2022

Hi Bill. Thanks for staying at The Cartwright Hotel Union Square, where you never pay a resort or urban fee. Glad to hear you like our history. We are a 109 year-old quintessential San Francisco boutique hotel. We don't have many extras but our lobby fireplace is an added plus when the weather gets cold. Cheers!

5
Family Friends

Front desk service was wonderful. Most hospitable!

By on Oct 24, 2022

Review comment responded on Oct 26, 2022

Hi Elizabeth. Thanks for staying at The Cartwright Hotel Union Square, where you never pay a resort or urban fee. We're happy to see you enjoyed your stay. We hope to see you again sometime! Safe Travels.

5
Everyone

Friendly staff, newly redone rooms with clean un carpeted floors and eco-friendly toiletries

By on May 13, 2022

Review comment responded on May 13, 2022

Hi Heather, Thank you for staying at the Cartwright Hotel Union Square, where we never charge a resort/urban fee. We love to see those perfect scores and staff recognition. Un carpeted floors and plenty of outlets were two of my must needs when we renovated. We hope to see you on your next visit to San Francisco. Cheers,

5
Everyone

By on Dec 20, 2021

4
Everyone

Great location, woman at front desk was extremely pleasant the young man, not so much. Room was great even though it wasn’t all that spacious, I still enjoyed the room.

By on Dec 7, 2021

Review comment responded on Dec 10, 2021

Hi Tedd, Thank you for reviewing the Cartwright Hotel Union Square. Great to read you like the location and room. It would be great to get more feedback on why the young man did not provide good service. We use these reviews to continuously improve and coach. Cheers,

4
Everyone

Nice updated rooms with comfy beds and large shower. Big closet too. Rooms are on the smaller side, on par with a lot of San Francisco hotels of the same type. Very welcoming staff and warm lobby area.

By on Nov 22, 2021

Review comment responded on Nov 23, 2021

Hi Nathaniel, Thank you for being our guest at the Cartwright Hotel Union Square. We appreciate the great score and the kind words regarding our welcoming staff. Cheers,

5
Everyone

classic hotel accommodation

By on Nov 3, 2021

Review comment responded on Nov 3, 2021

Hi Philip. Thanks for staying at The Cartwright Hotel Union Square! We appreciate the review. Yes, The Cartwright is classic. Come back anytime!

4
Partner Couples

The location is good.It was nearby to where I needed.The staff were approachable too.The room was clean.But the aircon was not quiet type.Loud sound was coming from it.At the end it was a pleasant stay.

By on Sep 13, 2021

Review comment responded on Sep 20, 2021

Hi Paul. Thanks for your review of The Cartwright Hotel Union Square! Good to hear you enjoyed our location and found our staff approachable. Our ac units do make a little noise from the compressor, this is normal. Aside from that great to hear you had a good time. Cheers!

5
Everyone

This was my first time staying at The Cartwright Hotel, but it will NOT be my last. The staff was friendly and very accommodating. Check in and check out was a breeze. Most of all, it is very clean and the rooms are quite cozy. The staff takes social distancing VERY seriously. My next trip to San Francisco will include another stay here. Thanks!

By , from LONG BEACH on Sep 5, 2021

Review comment responded on Sep 7, 2021

Hi Charles! Thanks for staying at The Cartwright Hotel Union Square and thanks for the review. I will share your compliments with our staff. Good to hear you found our rooms clean and cozy. We hope to see you again soon! Cheers!

4
Family

It was ok

By on Jul 30, 2021

Review comment responded on Aug 1, 2021

Thank you for the 4 out of 5 score.

The Cartwright Hotel - Union Square BW Premier Collection

524 Sutter Street, San Francisco, CA 94102
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