Front desk personnel and the cleaners I encountered were all friendly and helpful. Check in was pleasant quick.
The room was as advertised, although it was a little weird that the bed only had a fitted sheet and two twin sized duvets. All the provided amenities smell like pina colada (lotion, soap, shampoo, etc.). The location was amazing! It was close to Union Square and public transportation. They allowed us to check in early, and gave us sugar cookies. Overall, a nice place to stay when visiting San Francisco.
We loved the retro deco look. Noisy at night, could not sleep.
Had to insert multiple times the key card to my door to get the door opened, but it worked fine in the elevator. Room was clean and nice and love the beddings. However, the room smells like a smoking room, could still slightly smell the cigarette. Loud noises from outside were so audible in the room, had to check twice if there’s open any windows, dog barking, people yelling/laughing at 3am, from guys hanging out across the street, garbage pick up, doors closing and water running/flushing from the other room, and very loud drill sound from the road work construction early morning. Staff were nice though.
With the Covid it loses its amenities and parking was a block away and cost 30 dollars
No refrigerator in the room, no microwave, poor quality paper towels
Our hallway and room on the 6th floor smelled old or moldy. Wifi did not work on 2 of the 4 days we were there and the TV stopped working on the last day. We were told that these were known issues and were given a refund of one day's resort fee. I liked the unlimited complimentary water.
The quality of care and attention the staff provides is amazing and well worth the stay.
While many aspects of the hotel were excellent, the problems we encountered took a great deal of the pleasure out of our stay. We arrived to be told our reserved room type of was not available due to air conditioning issues. We were given a smaller room with the promise of having AC. The temperature in our room hoovered between 74F and 78F throughout the three day stay, even after a hotel engineer worked on the AC unit. The warmth made uncomfortable conditions for relaxing and sleeping. We were given Bar/Bistro credit to compensate for being downgraded to a very small room. We attempted to use the credit for drinks and food on Sunday night, only to be told they have a limited service of “drinks only” on Sunday and Monday evenings. There were very expensive breakfast options, and the espresso drinks had a burnt taste. The Bistro staff were not trained on using the voucher credit, making for awkward moments as they stumbled through the process. We opted to visit nearby dining establishments for our breakfast and coffee needs. The hotel is located in a good neighbor for shopping, dining, and transportation options! Our room was very clean, the bed was comfortable. The staff was very helpful and friendly, offering valuable suggestions on attractions & restaurants. The checkout process was not good. I was not provided with a receipt. Two days later an unexplained charge appeared on my card. The hotel staff could not tell me why I was charged. The charge was reserved.
I must say this has been the best service ive ever recieved at a hotel. They were always friendly and helpful. And just accomadated everything i needed. Always had a smile.
Awesome place to stay, it is so cute, we will definitely stay again!
Beautiful room and excellent service. The bathroom was amazing, sheets so soft, and the hotel took security very seriously. 10/10 will always look for this hotel when traveling
The room was very unique. They keep with the theme.
It’s a nice theme. The front desk staff need to work on understanding English a little better. A lot of miscommunication on their end. They kept telling me one thing and another staff telling me another. It was stressful and frustrating. Also, all these fees. When I checked out @ the front desk staff told me about all these fees that were about to get charged on my card and he said the staff should have told me about it when I checked in. I knew nothing of these fees and let alone SF is expensive so I left very not happy. Will not be coming back.
Located in Union Square, Staypineapple, An Elegant Hotel, Union Square is within a 10-minute walk of popular sights such as Warfield Theatre and Grace Cathedral. Each of the 93 rooms at this hotel includes an iPod dock, a refrigerator, and a coffee maker.
You can get a quick energy boost at the coffee shop/cafe.
50-inch LED TVs come with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, refrigerators, and coffee makers. Housekeeping is available on request.
Guests of Staypineapple, An Elegant Hotel, Union Square enjoy features like a business center, coffee in a common area, and free use of bicycles. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a water dispenser.
Front desk personnel and the cleaners I encountered were all friendly and helpful. Check in was pleasant quick.
The room was as advertised, although it was a little weird that the bed only had a fitted sheet and two twin sized duvets. All the provided amenities smell like pina colada (lotion, soap, shampoo, etc.). The location was amazing! It was close to Union Square and public transportation. They allowed us to check in early, and gave us sugar cookies. Overall, a nice place to stay when visiting San Francisco.
Hi Kandice, We're glad you enjoyed your stay - we appreciate the awesome rating. See you soon and thank you for choosing Staypineapple.
We loved the retro deco look. Noisy at night, could not sleep.
Hi Rickey, Thank you so much for the five star review! I love reading you enjoy our decor. I hope the next time your travels bring you to SF we have the pleasure of hosting you. Let me know so I can secure a much quieter room next time.
Had to insert multiple times the key card to my door to get the door opened, but it worked fine in the elevator. Room was clean and nice and love the beddings. However, the room smells like a smoking room, could still slightly smell the cigarette. Loud noises from outside were so audible in the room, had to check twice if there’s open any windows, dog barking, people yelling/laughing at 3am, from guys hanging out across the street, garbage pick up, doors closing and water running/flushing from the other room, and very loud drill sound from the road work construction early morning. Staff were nice though.
Dear valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Thank you for the perfect score! We appreciate your feedback and thank you for staying with us. Cheers!
With the Covid it loses its amenities and parking was a block away and cost 30 dollars
Good afternoon, Jesse. It's true that due to the global pandemic that we've had to close or scale down our amenities. This is for your safety as well as ours. We're looking forward to reopening our bistro and bar, along with valet, as soon as it is safe to do so. Thank you for staying with us and thank you for your review. Cheers.
No refrigerator in the room, no microwave, poor quality paper towels
Good morning! Thank you for staying with us and for giving us a review. Every room comes with a minifridge located in the middle of the yellow credenza. None of our rooms have ever had microwaves. I'm not really sure when you came in contact with our paper towels, unless you're talking about the ones we use in our lobby bathrooms. They're your standard paper towels. Again, thank you for staying with us and we hope you have a great week.
Our hallway and room on the 6th floor smelled old or moldy. Wifi did not work on 2 of the 4 days we were there and the TV stopped working on the last day. We were told that these were known issues and were given a refund of one day's resort fee. I liked the unlimited complimentary water.
Thank you so much for your review and moreover for sharing your thoughts and experiences with us. Please accept our most sincere apologies for your recent experiences regarding your stay with us. Please know that we will be looking into the issues you had mentioned to ensure that they are indeed addressed. We truly value your feedback and that it is comments like yours that help us to learn, grow and improve our customer services. Thank you once again and hope to see you again in the near future.
Tammy, Thank you from the core of our Pineapple heart for the great review!