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Recent guest reviews

Great location Very clean Breakfast was very Mexican Our room was small with no view

Nice facility, very clean, good food, very pleasant staff.

LOBBY WAKING UP CLIENTS AT 10:30 PM WHEN TAXI CIAIMED SOME ONE OWED HIM $

The hotel has a great location and staff was nice. However the room had overwhelming odor of mold. We turned on air conditioner and it was terrible like the mold was triggered. We asked to try another room but it had same smell. We think it must be the moisture in the region that creates mold. We stayed in original room since no others. We also thought the beds were very hard and uncomfortable so we did not sleep well. It was clean and well maintained. The breakfast was well cooked and freshly made . However I would not stay here again but find hotel with no smell of mold, like others mentioned. Tiny pool not worth using.

I chose that hotel because it is in the old Puerto Vallarta and I do not regret it. Very friendly staff, always ready to help us, this small hotel but very comfortable, excellent breakfast, every day they made something different. Is close of the beach and the malecon and tiangis Thank you guys for all your kindness Norma

HAD A GOOD STAY. GOOD BREAKFAST, CLEAN QUARTERS, CONVENIENT TO MALENCON, ETC. NICE ROOF POOL FOR AFTERNOON SWIMMING. A BIT SMALL BUT GOOD OTHERWISE. ROOMS ARE A LITTLE SMALL FOR TWO BEDS. RECOMMEND ONE BED SO A CHAIR CAN BE INCLUDED. SHOWERS ARE GOOD IN ROOMS AND NEXT TO POOL. A/C WORKED GOOD. QUIET ROOM FOR GOOD SLEEP. LATE CLEANING GREATLY APPRECIATED BY WIFE. GOOD FRIENDLY MANAGEMENT WILLING TO HELP ON ANYTHING.

Hotel is simple but very clean. Excellent location and close walk to everything. Hotel was very clean and staff was very friendly and accommodating. Beds are a little stiff/hard but not horrible. Free breakfast was a bonus. Would recommend this hotel to someone not looking for a fancy place but somewhere comfortable and clean and close to everything.

4 days without an elevator. Didn't like that at all

This hotel is in a great location just a block from the beach. Breakfast was excellent and the 2 gals running the breakfast buffet were fabulous. Rooms are very small but clean. Beds are very hard! This hotel should invest in an ice machine! Hotel personnel were very accommodating!

Staff friendly and very kind. Breakfast excellent

We stayed 5 nights, my wife and I wanted to be close to the Malecon, she loves all the little shops. They had a very good breakfast, which was the best part our stay. The bed was kinda hard, room was kinda small, the pool was nice but small to.

2nd time for us at this hotel. Hotel Is simple and not fancy but great for the price. We don't spend much time in the hotel so it works out great for us. Clean rooms and friendly staff. Free breakfast was an extra bonus.

easy check in and out decent free breakfast survey is more of a pain

stayed here for my birthday weekend and enjoyed this hotel. close to everything i needed and was very clean. staff was helpful and spoke english. pool was kind of small and the so called fitness center had only 2 pieces of equipment. loved the rooftop view. breakfast was decent

Good hotel for sleeping and breakfast included. Inexpensive. Staff helpful and friendly. Jesus walked my laundry over to the laundromat for me and picked it up. Helped our friends find us at one point. No amenities really but clean. Very hard beds just so you know. A place to sleep not hang out really.

The rooms are very small but nice and clean! The buffet was good but ribs and hot dogs for breakfast at 9 am was a little strange! The staff was bi lingual and friendly. The beds were the only problem! As i have seen in many reviews more than one night on the rock hard flint stone beds will destroy your back. My wife has no back problems but was in pain after 1 night. We had to buy some foam and put it over the top!

Av. Mexico # 1125 Puerto Vallarta JAL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Downtown Puerto Vallarta, Hotel Portonovo Plaza Malecón is next to Teatro Vallarta and Camarones Beach. This 3-star hotel welcomes guests with 45 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 8:00 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 45 soundproofed rooms feature free local calls, safes, and desks. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Guests of Hotel Portonovo Plaza Malecón have access to an outdoor pool, a gym, and a rooftop terrace. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard

2 Twin Beds | Sleeps 2

Standard Doble

2 Double Beds | Sleeps 4

Basic Room

1 Double Bed | Sleeps 2

Guest reviews for Hotel Portonovo Plaza Malecón

Everyone (18) Couples (7) Business (1) Family (3) Other (12) Friends (8)
4
Partner Couples

Great location Very clean Breakfast was very Mexican Our room was small with no view

By on Jan 24, 2020

Review comment responded on Jan 26, 2020

Dear Guest: We are `pleased you enjoyed your stay. We appreciate your feedback. Thanks again Sincerely

5
Friends

Nice facility, very clean, good food, very pleasant staff.

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

Dear Guest: We are pleased you enjoyed your stay. We work hard to make our guests happy, so we appreciate your feedback. Sincerely

3
Everyone

LOBBY WAKING UP CLIENTS AT 10:30 PM WHEN TAXI CIAIMED SOME ONE OWED HIM $

By on Aug 15, 2019

4
Everyone

By on Jan 15, 2019

Review comment responded on Jan 19, 2019

Estiimado huesped: Gracias por elegirnos ! Saludos cordiales

5
Everyone

By on Dec 2, 2018

Review comment responded on Dec 11, 2018

Estimado huesped: Gracias por elegirnos !! Saludos cordiales

4
Everyone

By on Nov 27, 2018

Review comment responded on Dec 14, 2018

Estimado huesped: Gracias por elegirnos Saludos cordiales

2
Everyone

The hotel has a great location and staff was nice. However the room had overwhelming odor of mold. We turned on air conditioner and it was terrible like the mold was triggered. We asked to try another room but it had same smell. We think it must be the moisture in the region that creates mold. We stayed in original room since no others. We also thought the beds were very hard and uncomfortable so we did not sleep well. It was clean and well maintained. The breakfast was well cooked and freshly made . However I would not stay here again but find hotel with no smell of mold, like others mentioned. Tiny pool not worth using.

By , from San Francisco on Nov 27, 2018

Review comment responded on Dec 9, 2018

Dear Sue: We apologize for the inconveniences you may have. We appreciate your feedback; it helps us know were are in terms of service. We are working to prvide you the best service Sincerely

5
Everyone

By on Nov 19, 2018

Review comment responded on Nov 23, 2018

Estimado huesped: Gracias por elegirnos! Serà un placer darle la bienvenida muy pronto Saludos cordiales

5
Everyone

I chose that hotel because it is in the old Puerto Vallarta and I do not regret it. Very friendly staff, always ready to help us, this small hotel but very comfortable, excellent breakfast, every day they made something different. Is close of the beach and the malecon and tiangis Thank you guys for all your kindness Norma

By , from Albany Oregon on Jul 12, 2018

Review comment responded on Jul 26, 2018

We appreciate your evaluation and comments. We are pleased to know that the location was convenient for you as well as that the staff made you feel welcome. Thanks for staying with us.

4

convenient location near malencon, other amenities

Everyone

HAD A GOOD STAY. GOOD BREAKFAST, CLEAN QUARTERS, CONVENIENT TO MALENCON, ETC. NICE ROOF POOL FOR AFTERNOON SWIMMING. A BIT SMALL BUT GOOD OTHERWISE. ROOMS ARE A LITTLE SMALL FOR TWO BEDS. RECOMMEND ONE BED SO A CHAIR CAN BE INCLUDED. SHOWERS ARE GOOD IN ROOMS AND NEXT TO POOL. A/C WORKED GOOD. QUIET ROOM FOR GOOD SLEEP. LATE CLEANING GREATLY APPRECIATED BY WIFE. GOOD FRIENDLY MANAGEMENT WILLING TO HELP ON ANYTHING.

By , from TEXAS on May 28, 2018

Review comment responded on Jun 1, 2018

We appreciate your evaluation and comments. We are pleased to know that I enjoy your stay. We will take into account your suggestions and observations about the chair and the rest in order to provide a better service. Thanks for staying with us.

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