Skip to main content
Beginning of main content

Recent guest reviews

we have always liked our stay at Melia (4) times. Waiters not so friendly, very forgetful, no silver ware on tables, swim up bar closed. Covic safety measures very good. Beverages not restocked in refig on a daily bases. Only one elevator was working. Overall we still enjoyed our stay. Nightly shows were very good. No live or DJ music for dancing was missing. Loved our evening rains from our weather though.

This was my first time staying at the Melia. Overall it was a pleasant experience. Certain services continue to be limited due to COVID but we found that there was still plenty to to do and see. Pros: Great location (close to airport) Friendly and helpful staff Hotel grounds beautiful and well kept Fun nightly show in the theatre Variety of food options Kids club Cons: Long wait time at check in (over an hour) Long lines at times in the restaurants and snack bars My recommendation would be to allocators staff at the front desk to streamline the check in/check out process, which would make the hotel go from being a pleasant experience to an excellent experience.

Staff was wonderful, pool area is amazing, ocean front room.

Rooms are extremely mouldy, cant put clothes in any of the dressers, extremely poor service long lines for food, very disappointed called to switch hotels and was told we couldn’t

Aged property with very few amenities in rooms (beds hard, minimal towels, 1 small trash can), challenging to get water or coffee without walking all over the premise. The buffet lines are understaffed so you have to wait a while to get food. The beach and views are beautiful and very good service when seated. Don’t think I’ll be back though.

The staff was so amazing as usual. This is our favorite vacation.

Liked it was large and spread out. This resort exterior needs a serious makeover rooms are still in decent shape

Great beach. Liked that there wasnt any pushy timeshare people. Food at buffet was really mediocre.

We were only there for one night. Place was neat looking. Not a lot of chairs by the pool after everyone claimed them even though the signs said you couldn’t. Staff was very nice. Upon getting ready to leave we tried to shower and there was no hot water We didn’t have time to complain/ have it fixed so I took a cold shower, wife didn’t take one at all. Guy at counter when we checked out didn’t seem to care.

My family and i enjoyed the layout ,landscape, turtles in the pond,great friendly staff and service at the buffet. One thing i didnt realize when booking is that the hotel does not have a heated pool or hot tubs.evenings can get chilly and pool was the only option..which was too cold for evening use or on rainy days.

Excellent resort, very well located and good sevice

Pros: - Hotel is clean. - Staff/Service is great. - Night shows are really good. - Walking distance to the Marina. - Kids Club is really nice. - Spa was great. Cons: - Quality of food and beverages is poor - Lots of areas are closed/under maintenance - The hotel itself looks worn-out - The pillows are terrible

Paseo De La Marina Sur Lot H-7 Puerto Vallarta JAL

Hotel highlights

  • Walking distance to Bay of Banderas
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Marina Vallarta within a 5-minute walk of Bay of Banderas, Melia Puerto Vallarta is within a few miles (5 km) of other popular sights like La Isla. This 3.5-star property has 324 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and free self parking.


Dining

There are ample dining options with 4 onsite restaurants, including Quetzal, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 324 individually furnished rooms feature free minibar items, balconies, and safes. Plasma TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

Melia Puerto Vallarta features karaoke, an outdoor pool, and a children's pool. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a gym, a steam room, and outdoor tennis courts.

Room options

Melia Room, Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Premium Ocean Front

1 King Bed | 2 Double Beds | Sleeps 4

Premium Suite, 1 Bedroom, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Melia Garden View

1 King Bed | 2 Double Beds | Sleeps 2

Guest reviews for Melia Puerto Vallarta

Everyone (22) Couples (32) Business (1) Family (34) Friends (8) Other (3)
3
Friends

we have always liked our stay at Melia (4) times. Waiters not so friendly, very forgetful, no silver ware on tables, swim up bar closed. Covic safety measures very good. Beverages not restocked in refig on a daily bases. Only one elevator was working. Overall we still enjoyed our stay. Nightly shows were very good. No live or DJ music for dancing was missing. Loved our evening rains from our weather though.

By on Aug 29, 2021

Review comment responded on Aug 29, 2021

Dear Eduardo Eddie, Thank you for sharing your experience with us. We regret to know this stay was not up to your expectations and you and your family were not able to fully relax and enjoy your stay. We apologize as we are experiencing some extra time while performing some daily activities that may directly impact our guests' experience due to our Covid protocols. We are doing our best to lessen these inconveniences while bringing you a spotless stay Best regards

4
Family Family with small children

This was my first time staying at the Melia. Overall it was a pleasant experience. Certain services continue to be limited due to COVID but we found that there was still plenty to to do and see. Pros: Great location (close to airport) Friendly and helpful staff Hotel grounds beautiful and well kept Fun nightly show in the theatre Variety of food options Kids club Cons: Long wait time at check in (over an hour) Long lines at times in the restaurants and snack bars My recommendation would be to allocators staff at the front desk to streamline the check in/check out process, which would make the hotel go from being a pleasant experience to an excellent experience.

By on Jul 4, 2021

Review comment responded on Jul 5, 2021

Dear guest, Thank you for visiting us and for sharing your kind review. We are glad to read you had a relaxing stay at our Melia and that you have enjoyed the great location we offer, also the wonderful service and attention provided by our kind staff. We will also gladly share your suggestions with our front desk managers in order to speed up the check-in/out process. Best regards

5
Partner Couples

Staff was wonderful, pool area is amazing, ocean front room.

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Dear guest, Thank you for sharing your impressions. We are glad to know that you and your family enjoyed the wonderful service and attention offered by our staff. They will be happy to host you again soon. Best regards

1
Everyone

By on Apr 2, 2021

Review comment responded on Apr 13, 2021

Estimado huésped, Lamentamos no haber cumplido con sus expectativas y que usted haya regresado a casa con mal sabor de boca, nos encantaría tener más detalles de su estancia para identificar las áreas que debemos mejorar. Saludos cordiales

1
Partner Couples

Rooms are extremely mouldy, cant put clothes in any of the dressers, extremely poor service long lines for food, very disappointed called to switch hotels and was told we couldn’t

By on Mar 24, 2021

Review comment responded on Mar 24, 2021

Dear guest, Thank you for sharing your comments. We regret that you had a negative perception of the service offered by our staff and the delay you experienced at our restaurants, we are sharing these situations with the involved managers for proper improvements. We have also informed our maintenance team about the improvements that your suite will be needing. We hope you can visit us again to experience all these changes. Best regards

5
Everyone

By on Jan 8, 2021

Review comment responded on Jan 9, 2021

Estimado huésped, Gracias por compartir su experiencia. Nos da gusto saber que han disfrutado de una estancia relajante y placentera, esperamos que esta sea la primera de muchas visitas más. Saludos cordiales.

2
Family with small children

Aged property with very few amenities in rooms (beds hard, minimal towels, 1 small trash can), challenging to get water or coffee without walking all over the premise. The buffet lines are understaffed so you have to wait a while to get food. The beach and views are beautiful and very good service when seated. Don’t think I’ll be back though.

By on Jan 2, 2021

Review comment responded on Jan 3, 2021

Dear guest Thank you for sharing your comments with us. We are sorry that your accommodation has had some ups and downs during your stay. Your comments will be shared with our team so that we can implement improvements in the areas you have told us about. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy the services that only Melia Puerto Vallarta can offer. Best regards

5
Everyone

By on Dec 10, 2020

Review comment responded on Dec 10, 2020

Dear guest, Thank you for sharing your experience with us. It is wonderful to know that you took advantage of all that our beautiful resort offers to our visitors, great common areas, cozy rooms, delicious restaurants, and the service and attention from our great staff. It will be an honor to host you again in the near future. Best regards. Guest Service Center Management

5
Everyone

By on Dec 10, 2020

Review comment responded on Dec 10, 2020

Apreciable huésped, Es muy grato para nosotros saber que ha disfrutado de su estancia y que regresa a casa con un gran sabor de boca. Esperamos esta sea la primera de muchas visitas a su casa en Puerto Vallarta Saludos cordiales.

5
Family Partner Couples

The staff was so amazing as usual. This is our favorite vacation.

By on Dec 10, 2020

Review comment responded on Dec 10, 2020

Dear guest, Thank you for taking the time to share your wonderful experience with us. Our staff will be happy to know they were a significant part of your stay and that you come back home with great memories. We will be glad to host you again soon. Best regards.

url importing http://www.orbitz.com/Puerto-Vallarta-Hotels-Melia-Puerto-Vallarta.h69945-p2.Hotel-Reviews
There was an error importing /Puerto-Vallarta-Hotels-Melia-Puerto-Vallarta.h69945-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Puerto-Vallarta-Hotels-Melia-Puerto-Vallarta.h69945-p2.Hotel-Reviews

Frequently asked questions