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Recent guest reviews

K

It's in between shopping centers and close by (10 min- driving distance "El Malecon". Family friendly is a plus for us! We have 2 children that had a blast at the pools.

Thank you for everything me and family had great time staying with you guys

Very nice hotel with a view but it’s very loud you the way you hotel is built you could hear everything from the lobby even on the 4th floor. Another thing is they charge for Wifi

Great property to stay in PV--also easy to get downtown.

Don’t do it through orbitz they are scandalous and restricted freedom of speech for the best rate— don’t trust the free breakfast— it’s a hassle to proof or asking for ADA accommodation prior to your visit, Orbitz’s request is useless. I’m filing a complaint w/USDOJ . It’s time for American to hold booking site responsible for false promises. If you want to or have a class action against orbitz or Expedia, for false advertisement, let me know. Humberto was great along with Alonso and the rest of the staffs. It’s the best maintained, beautiful swimming pool with full kitchen. The food quality improved since 10 years ago. They even added a crepe, ice cream, expresó bar in the lobby— good move. They even have a hibachi grill on-site. Breakfast was delicious and plated well. It’s one of the few hotel that you can swim at the ocean— soft waves.

We love everything about this property EXCEPT the bed pillows. They were too hard.

22 vacations to Mexico and this is the WORST property we’ve stayed at. We booked a junior suite and 1 bedroom with ocean view. Property was overbooked and owners get preference. They put us in a 2 bedroom in the old building with a door that didn’t close all the way and parking lot view. 3 days later we were given keys to a junior suite. We hauled our luggage up to the room and entered. The people had not checked out. So much for security in this place. Manager Claudia did not offer anything for our inconvenience. We had to pressure her. 90% of the rooms do not have ocean view, so don’t believe the description on Orbitz. There is no shuttle to the airport.

Lovely property the only reason I didn't give it an excellent is because it's older and smaller than the newer fancier property in Nuevo Vallarta. I loved it but want others not to be disappointed. We weren't. Restaurants are pricey but location gives you the opportunity to go out and enjoy restaurants off the property. The pitch to buy their timeshare was reasonable and they weren't pushy.

Oversold-they sent us to a Westin 10 miles away for the first 3 days of our stay. When we moved back, service was mediocre At best. Staff had obviously been dealing with angry customers and no one would look you in the eye or tell the truth. They told us whatever we needed to hear to get us away from them. From your room will be ready in an hour to you’ll have a washer/dryer in your room at the Westin, to we’ll pay for your taxi rides back and forth from the hotel we are redirecting you to...none of it was true. Property is aged and not being Properly maintained. We had Ceiling leaks in our bedroom and a cockroach in our living room. I’ve stayed here for 13 years and it’s officially over.

Great location, very central with grocery stores, banks, pharmacies or anything you might need close by

The staff is number one!!! Professional, knowledgeable and friendly!

They are behind on Maintenance. Construction very late on restaurants and lobby.

I was surprised to find out that the Resort was under construction and food choices would be limited due to a closed bar/restaurant. My reservation was for the Villa del Palmar however our room was actually in the resort adjacent: Villa del Mar. Our stay was pleasant and the service was excellent. We always enjoy ourselves with the friendly staff including: Joel, Miguel, Daniel, Ricardo, Alex, Francisco, Consuelo and many others who work behind the scenes. We look forward to our return next year!

What I like from the resort villa del palmar was the pool food was pricey

area is great. staff very accommodating; restaurants on a one to five would barely give a 3. have been staying there every spring since 2005 so evidently their restaurants not really important to me. i prefer to dine in town.

Irma was especially attentive when ever we requested assistance.

Traveled from 3/12-3/17 stayed in a suite and everything was great. I had read reviews that rated the hotel a 3 but I had a good time. Rooms and restrooms were clean. The beach was small but really nice. The two pools were amazing. Only negative is that they charge for night activities but I understand it’s not all inclusive. Overall I would stay here again. Everyone was very nice and the location was 7 min away from downtown and 10 min away from the airport.

Blvd Francisco Medina Ascencio Km 2.5 Puerto Vallarta JAL

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • 2 outdoor pools

Located in South Hotel Zone, Villa del Palmar Beach Resort and Spa, Puerto Vallarta is within a 5-minute walk of sights such as Hotel Zone Beach and Plaza Caracol. This 395-room, 3.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants.


Dining

There are ample dining options with 4 onsite restaurants, including The Market, which specializes in seafood and serves breakfast, lunch, and dinner, and El Patron with its garden views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 395 individually decorated rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch TVs come with cable channels. Coffee makers, free local calls, and ceiling fans are also standard.


Property features

Guests of Villa del Palmar Beach Resort and Spa, Puerto Vallarta have access to a full-service spa, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 240.00 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, 2 spa tubs, and a sauna.

Room options

Superior Two Bed Suite

1 King Bed and 1 Double Bed | 2 Twin Beds | Sleeps 6

Standard One Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Superior One Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Two Bedroom Suite

1 King Bed and 1 Double Bed | 2 Twin Beds | Sleeps 6

Guest reviews for Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Everyone (44) Couples (23) Family (17) Friends (5) Other (3)
4
Everyone

K

By on Aug 12, 2021

Review comment responded on Aug 19, 2021

Estimado Huésped, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta. Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable. Saludos cordiales, La Gerencia General Villa del Palmar Puerto Vallarta

4
Family with small children

It's in between shopping centers and close by (10 min- driving distance "El Malecon". Family friendly is a plus for us! We have 2 children that had a blast at the pools.

By on Aug 6, 2021

Review comment responded on Aug 10, 2021

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit. Kind regards, General Manager

5
Everyone

Thank you for everything me and family had great time staying with you guys

By on May 17, 2021

Review comment responded on May 17, 2021

Dear Guest, Thank you for staying with us and for your comments and kind rating. We look forward for your next visit. Luis Quintero General Manager

4
Partner Couples

Very nice hotel with a view but it’s very loud you the way you hotel is built you could hear everything from the lobby even on the 4th floor. Another thing is they charge for Wifi

By on Apr 27, 2021

Review comment responded on Apr 27, 2021

Dear Guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta

5
Partner Couples

Great property to stay in PV--also easy to get downtown.

By , from Mass. on Nov 20, 2020

Review comment responded on Nov 20, 2020

Good Morning Mr. Jeff thank your comment and for your prefference. Enjoy your stay in our hotel.

5
Partner Couples Business Business

Don’t do it through orbitz they are scandalous and restricted freedom of speech for the best rate— don’t trust the free breakfast— it’s a hassle to proof or asking for ADA accommodation prior to your visit, Orbitz’s request is useless. I’m filing a complaint w/USDOJ . It’s time for American to hold booking site responsible for false promises. If you want to or have a class action against orbitz or Expedia, for false advertisement, let me know. Humberto was great along with Alonso and the rest of the staffs. It’s the best maintained, beautiful swimming pool with full kitchen. The food quality improved since 10 years ago. They even added a crepe, ice cream, expresó bar in the lobby— good move. They even have a hibachi grill on-site. Breakfast was delicious and plated well. It’s one of the few hotel that you can swim at the ocean— soft waves.

By , from Seattle, WA on Sep 8, 2020

Review comment responded on Sep 9, 2020

Dear Guest, Thank you for staying with us, for your comments and feedback. I will gladly share your nice review with Humberto and team. Warm regards, Luis Quintero GM

5
Everyone

We love everything about this property EXCEPT the bed pillows. They were too hard.

By , from duluth, mn on Mar 20, 2020

Review comment responded on Mar 20, 2020

Dear Pam, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit. Kind regards, The Management Villa del Palmar Puerto Vallarta

1
Family

22 vacations to Mexico and this is the WORST property we’ve stayed at. We booked a junior suite and 1 bedroom with ocean view. Property was overbooked and owners get preference. They put us in a 2 bedroom in the old building with a door that didn’t close all the way and parking lot view. 3 days later we were given keys to a junior suite. We hauled our luggage up to the room and entered. The people had not checked out. So much for security in this place. Manager Claudia did not offer anything for our inconvenience. We had to pressure her. 90% of the rooms do not have ocean view, so don’t believe the description on Orbitz. There is no shuttle to the airport.

By on Feb 22, 2020

Review comment responded on Feb 24, 2020

Dear Guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta

4
Family with small children

Lovely property the only reason I didn't give it an excellent is because it's older and smaller than the newer fancier property in Nuevo Vallarta. I loved it but want others not to be disappointed. We weren't. Restaurants are pricey but location gives you the opportunity to go out and enjoy restaurants off the property. The pitch to buy their timeshare was reasonable and they weren't pushy.

By , from Chicago on Feb 16, 2020

Review comment responded on Feb 17, 2020

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit. Kind regards, The management Villa del Palmar Puerto Vallarta

2
Family with small children Family

Oversold-they sent us to a Westin 10 miles away for the first 3 days of our stay. When we moved back, service was mediocre At best. Staff had obviously been dealing with angry customers and no one would look you in the eye or tell the truth. They told us whatever we needed to hear to get us away from them. From your room will be ready in an hour to you’ll have a washer/dryer in your room at the Westin, to we’ll pay for your taxi rides back and forth from the hotel we are redirecting you to...none of it was true. Property is aged and not being Properly maintained. We had Ceiling leaks in our bedroom and a cockroach in our living room. I’ve stayed here for 13 years and it’s officially over.

By , from Chicago, IL on Feb 9, 2020

Review comment responded on Feb 11, 2020

Dear Jaymie, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta

Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Blvd Francisco Medina Ascencio Km 2.5, Puerto Vallarta, JAL 48333
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