We love everything about this property EXCEPT the bed pillows. They were too hard.
22 vacations to Mexico and this is the WORST property we’ve stayed at. We booked a junior suite and 1 bedroom with ocean view. Property was overbooked and owners get preference. They put us in a 2 bedroom in the old building with a door that didn’t close all the way and parking lot view. 3 days later we were given keys to a junior suite. We hauled our luggage up to the room and entered. The people had not checked out. So much for security in this place. Manager Claudia did not offer anything for our inconvenience. We had to pressure her. 90% of the rooms do not have ocean view, so don’t believe the description on Orbitz. There is no shuttle to the airport.
Lovely property the only reason I didn't give it an excellent is because it's older and smaller than the newer fancier property in Nuevo Vallarta. I loved it but want others not to be disappointed. We weren't. Restaurants are pricey but location gives you the opportunity to go out and enjoy restaurants off the property. The pitch to buy their timeshare was reasonable and they weren't pushy.
Oversold-they sent us to a Westin 10 miles away for the first 3 days of our stay. When we moved back, service was mediocre At best. Staff had obviously been dealing with angry customers and no one would look you in the eye or tell the truth. They told us whatever we needed to hear to get us away from them. From your room will be ready in an hour to you’ll have a washer/dryer in your room at the Westin, to we’ll pay for your taxi rides back and forth from the hotel we are redirecting you to...none of it was true. Property is aged and not being Properly maintained. We had Ceiling leaks in our bedroom and a cockroach in our living room. I’ve stayed here for 13 years and it’s officially over.
Great location, very central with grocery stores, banks, pharmacies or anything you might need close by
The staff is number one!!! Professional, knowledgeable and friendly!
They are behind on Maintenance. Construction very late on restaurants and lobby.
I was surprised to find out that the Resort was under construction and food choices would be limited due to a closed bar/restaurant. My reservation was for the Villa del Palmar however our room was actually in the resort adjacent: Villa del Mar. Our stay was pleasant and the service was excellent. We always enjoy ourselves with the friendly staff including: Joel, Miguel, Daniel, Ricardo, Alex, Francisco, Consuelo and many others who work behind the scenes. We look forward to our return next year!
What I like from the resort villa del palmar was the pool food was pricey
area is great. staff very accommodating; restaurants on a one to five would barely give a 3. have been staying there every spring since 2005 so evidently their restaurants not really important to me. i prefer to dine in town.
Irma was especially attentive when ever we requested assistance.
Traveled from 3/12-3/17 stayed in a suite and everything was great. I had read reviews that rated the hotel a 3 but I had a good time. Rooms and restrooms were clean. The beach was small but really nice. The two pools were amazing. Only negative is that they charge for night activities but I understand it’s not all inclusive. Overall I would stay here again. Everyone was very nice and the location was 7 min away from downtown and 10 min away from the airport.
Every bill or restaurant tab comes with extra charges for anything and everything
We've been many times to this resort. This year they overbooked and many people had to stay at sister resorts. Also, Happy Hour has been changed to 11 am to 12 pm, and again from 5 pm to 6 pm. Not a lot of staff around pool at 5 pm
We paid for all inclusive and when we checked in they refused to give us our wrist bands. We had to pay for everything. I’m very upset. It clearly stated it was all inclusive and I also called while booking and it was confirmed by the agent on the phone. I travel often and have never been scammed and lied to like this. The hotel was filthy and we had to move rooms to get a cleaner room. It still wasn’t that clean. Orbitz and the hotel did nothing to even try and make it right.
Great location...close to everything. Great price. Great staff. 2 bedroom suite was huge...washer dryer/3 bathrooms/full kitchen. I could easily stay here for months.
It’s overall a good hotel and on the beach. However, I was not impressed with the checkin staff. We were supposed to have a garden facing room, but we got a road facing room, they said that was the only one available and we would need to pay extra for another building. If we booked earlier, should they have not reserved it for us! Very rude customer experience. We particularly picked this over Villa Del Mar se that we could get a garden facing room. After checkin, the hotel staff will really get behind your life for timeshare to promote their other properties instead of describing what their resort has to offer for our stay there. Also there are not enough activities like pool does not had any music. Kids club is super ordinary. The room was clean, the cleaning lady was really nice. Resort is overall convenient to things like downtown, laundry, grocery, bus etc. Beach access is very fun and it has good restaurants. Overall was good experience but still disappointing to similar rating and price properties we have stayed at in Mexico
Located in South Hotel Zone within a mile (2 km) of Cruise Ship Terminal, Villa del Palmar Beach Resort and Spa, Puerto Vallarta is within a few miles (5 km) of other popular sights such as Malecon. This 395-room, 3.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants.
There are ample dining options with 4 onsite restaurants, including The Market, which specializes in seafood and serves breakfast, lunch, and dinner, and El Patron with its garden views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
Villa del Palmar Beach Resort and Spa, Puerto Vallarta's 395 rooms are individually decorated and provide microwaves, refrigerators, and stovetops. 32-inch TVs come with cable channels, and guests can stay connected with WiFi. Other amenities include coffee makers, free local calls, and ceiling fans.
Guests of Villa del Palmar Beach Resort and Spa, Puerto Vallarta have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 240.00 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a fitness center, 2 spa tubs, and a sauna.
We love everything about this property EXCEPT the bed pillows. They were too hard.
22 vacations to Mexico and this is the WORST property we’ve stayed at. We booked a junior suite and 1 bedroom with ocean view. Property was overbooked and owners get preference. They put us in a 2 bedroom in the old building with a door that didn’t close all the way and parking lot view. 3 days later we were given keys to a junior suite. We hauled our luggage up to the room and entered. The people had not checked out. So much for security in this place. Manager Claudia did not offer anything for our inconvenience. We had to pressure her. 90% of the rooms do not have ocean view, so don’t believe the description on Orbitz. There is no shuttle to the airport.
Dear Guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta
Lovely property the only reason I didn't give it an excellent is because it's older and smaller than the newer fancier property in Nuevo Vallarta. I loved it but want others not to be disappointed. We weren't. Restaurants are pricey but location gives you the opportunity to go out and enjoy restaurants off the property. The pitch to buy their timeshare was reasonable and they weren't pushy.
Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit. Kind regards, The management Villa del Palmar Puerto Vallarta
Oversold-they sent us to a Westin 10 miles away for the first 3 days of our stay. When we moved back, service was mediocre At best. Staff had obviously been dealing with angry customers and no one would look you in the eye or tell the truth. They told us whatever we needed to hear to get us away from them. From your room will be ready in an hour to you’ll have a washer/dryer in your room at the Westin, to we’ll pay for your taxi rides back and forth from the hotel we are redirecting you to...none of it was true. Property is aged and not being Properly maintained. We had Ceiling leaks in our bedroom and a cockroach in our living room. I’ve stayed here for 13 years and it’s officially over.
Dear Jaymie, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta
Great location, very central with grocery stores, banks, pharmacies or anything you might need close by
Dear Guest, Thank you for staying with us and for your comments. Regards, Luis Quintero GM
The staff is number one!!! Professional, knowledgeable and friendly!
Dear Guest, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home. We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated. We look forward to being of service to you and yours in the future when you come home once again. Kind regards, The Management Villa del Palmar Puerto Vallarta
They are behind on Maintenance. Construction very late on restaurants and lobby.
Dear Guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized. Kind regards, The Management Villa del Palmar Puerto Vallarta
I was surprised to find out that the Resort was under construction and food choices would be limited due to a closed bar/restaurant. My reservation was for the Villa del Palmar however our room was actually in the resort adjacent: Villa del Mar. Our stay was pleasant and the service was excellent. We always enjoy ourselves with the friendly staff including: Joel, Miguel, Daniel, Ricardo, Alex, Francisco, Consuelo and many others who work behind the scenes. We look forward to our return next year!
Dear LiaCabe, Thank you for staying with us and for your loyalty. Warm regards, Luis Quintero GM
Estimado Huésped, Muchas gracias por elegir Villa del Palmar Puerto Vallarta como su lugar de descanso y por compartir los detalles de su experiencia con nosotros. Me complace saber que nuestro equipo ha contribuido en gran medida para hacer su estancia memorable. A nombre del equipo Villa del Palmar Puerto Vallarta me pongo a sus órdenes para hospedarle en su próxima visita. Saludos cordiales, La Gerencia Villa del Palmar Puerto Vallarta
What I like from the resort villa del palmar was the pool food was pricey
Dear Guest, Thank you for staying with us and for your comments and feedback. Warm regards, Luis Quintero GM
Dear Pam, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit. Kind regards, The Management Villa del Palmar Puerto Vallarta