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Recent guest reviews

I liked the property, although Ortiz sold me breakfast for two, that was not the case when I got there

Room a little dirty when I arrived. Food just average. But still a good stay. Most of staff very friendly.

We love this hotel and return as often as possible. It is on the ocean, the pool and close enough to downtown that you can easily walk.

The location and the kids enjoyed both pools. The rooms were well maintained and clean. The only issue we had was with the shower drainage. The water drained slow.

Great staff. Very friendly and always ready to help

Pool side service by Rodrigo I believe his name was, he was the best service ever.

The proximity to shopping and dining. The staff was extremely accommodating.

Staff was friendly but I had to ask for things , such as coffee for room, a few times. They offer a green option, no room cleaning in exchange for $5 . Many Sheratons have that policy. But they never told me nor is it written anyway that there is a 3 day limit on that policy. The $5 can be exchanged for Starbucks coffee. Also, their mini bar is not a usable refrigerator.A bit tacky on their part. There is a bottle of water, with a tag 25 pesos , in the room for sale. Again tacky, hotel has a store that sells water The room was nice and location is good. If you want quiet, this is not the hotel.There were weddings every night, loud music till 1 am. We will choose another hotel in future.

The bar beneath us closed at 2 am. All the doors in the place slam. This can happen at any hour. The DJ at the pool begins a thumping beat in the early a.m. . The additional restaurants have very limited menus. Otherwise a beautiful setting for young folk.

Second time here. Really enjoyed the stay on the Club level. WiFi was included, but the Captive Portal kept resetting my devices which meant that connecting to the internet was a tedious experience and one that Sheraton could easily improve upon.

Beautiful place very friendly staff great food.to many mamacitas

Extremely loud wedding outside our room went on past 3 am. We complained to the front desk but they said there was nothing they could do. Same with the manager the next morning. Unacceptable...we couldn’t sleep with music blaring, screaming and yelling all night. There was even a fight that broke out after midnight and people had to be escorted out. Management needs to control their events.

Blvd. Francisco Medina Ascencio No. 999 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in South Hotel Zone within a mile (2 km) of Malecon, Sheraton Buganvilias Resort & Convention Center is within 2 miles (3 km) of other popular sights such as Camarones Beach. This 473-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant. It's connected to the convention center in central Puerto Vallarta and also close to Bay of Banderas and Playa de los Muertos.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 11 AM to 1:00 PM.


Rooms

All 473 individually decorated rooms feature minibars, espresso makers, and free local calls. Guests can expect WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include safes and ironing boards.


Property features

Guests of Sheraton Buganvilias Resort & Convention Center have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 165 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.

Room options

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Garden View, Ground Floor

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

2 Double Beds | Sleeps 3

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

2 Double Beds | Sleeps 3

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (34) Couples (9) Family (8)
4
Partner Couples

I liked the property, although Ortiz sold me breakfast for two, that was not the case when I got there

By on Oct 24, 2021

Review comment responded on Oct 26, 2021

Dear Irma, Thank you for choosing Sheraton as your host and taking the time to share your experience with us. Best regards,

4
Everyone

Room a little dirty when I arrived. Food just average. But still a good stay. Most of staff very friendly.

By on Dec 15, 2020

Review comment responded on Dec 15, 2020

Dear Anonymous, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. Best regards,

4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 25, 2020

Thank you for your feedback, we appreciate your comments. Best regards,

5
Partner Couples

We love this hotel and return as often as possible. It is on the ocean, the pool and close enough to downtown that you can easily walk.

By , from Texas on Oct 26, 2020

Review comment responded on Oct 26, 2020

Dear Kelly, It's our most pleasure to learn that your stay was amazing. We are happy that our service and facilities made your stay a pleasant and quiet one. We appreciate your great comments as it shows our consistency in maintain the Sheraton brand standards. We look forward to have the pleasure of hosting you back in the near future. Best regards,

3
Everyone

By on Oct 16, 2020

Review comment responded on Oct 17, 2020

Thank you for your feedback, we appreciate your comments.

4
Family

The location and the kids enjoyed both pools. The rooms were well maintained and clean. The only issue we had was with the shower drainage. The water drained slow.

By on Mar 22, 2020

Review comment responded on Mar 23, 2020

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Best regards.

5
Family

Great staff. Very friendly and always ready to help

By on Feb 27, 2020

Review comment responded on Feb 27, 2020

Thank you for your feedback, we appreciate your comments. Warm regards.

4
Everyone

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Thank you for your feedback. We apreciated it. Best regards.

4
Family Family

Pool side service by Rodrigo I believe his name was, he was the best service ever.

By on Nov 22, 2019

Review comment responded on Nov 23, 2019

Thank you for sharing your feedback with us. We'll inform Rodrigo your recognition. Regards.

5
Friends Family

The proximity to shopping and dining. The staff was extremely accommodating.

By on Nov 1, 2019

Review comment responded on Nov 1, 2019

Thanks to share with us your feedback. Come back soon.

Sheraton Buganvilias Resort & Convention Center

Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 48333
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