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Sheraton Buganvilias Resort & Convention Center

4.0 out of 5.0

Recent guest reviews

Hotel very clean.Very friendly workers.I am coming back during Christmas vacation.

Very nice rooms, great view, 10 min walk to downtown, friendly staff, very nice selection of imported drinks, food could have been better, not much flavor.

Overall, a good experience. A little pushy for going on a time share visit but that seems to be the norm for hotels in this city. Very friendly and helpful staff. Gave us good advice for restuarants and local sites to visit. Some late night music on the beach kept us awake!

WE loved the Sheraton! The The hotel staff was very informative and helpful. The hotel was undergoing some construction but was otherwise amazing. I loved that the kiddy pool was a lot like the regular pool my son thought he was so big playing in it by himself. The food was great different but great. My only complaint was that when my son wet through his pull up and we asked if we could have the sheets changed the women at the concierge desk informed us that to change the sheets would cost us 1000.00 pesos. She informed us that they would have to ship our mattress to Mexico City to have it cleaned. Had my son peed directly on the mattress I would have see the issue but it didn't even get to the mattress pad. That is the only reason I did not give the Sheraton a 5 on Hotel staff.

We spent 2 weeks at the Sheraton in Puerto Vallarta. It is a very nice resort. The setting is gorgeous. The staff was very friendly and kind. Even though wanted us to attend a time share presentation, when we said no, there was no further pressure or solicitation. Our room was spacious and clean. Linens were generous in size and amount. Surrounding grounds and pool immaculate and lush. We loved our stay there. Aida, Francisco and Hector were particularly excellent service people.

Good overall. Beachview. Friendly staff. Clean room.

Some construction taking place in lower level to add new spa. Was very noisy during the day time hours, but quieted down after 6pm. Overall a good experience

The tv wouldnt turn on, nor would the refrigerator. Some of the staff was nice and others were lost in translation. The pillows were pretty hard and the hotel itself if not all inclusive was expensive for the experiance. but theres better bargains out there.

Overall, very accommodating staff. My only issue with this place is they nickel and dime you at every opportunity. No coffee refill, another $2, please? Seriously? $250 U.S. for half a day fishing? Again, this is Mexico. This is Mexico, not New York. That is just an example of many. Food is good here, expensive, too. Would I go back? Would probably try somewhere else.

I chose The Sheraton because of it's proximity to El Malecon, I had stayed in other Sheraton hotels in California and was looking forward for the same experience in Vallarta. Unfortunately it was below my expectations, the hotel was noisy, You can hear all what is happening in the Pool. The noise of the service cars setting all aroung 6 in the morning. Loud music playing till midnight. They would not aloud one of my friends to wait for me at the Lobby which I found embarrassing !!! I had stayed in 5 stars Hotels and never I had had that problem. There was also a Construction going on next to the Lobby, which make the noise even more annoying

Great pool and nice location away too much smoking. The hotel is very old and in major need of a renovation.

I did not have a chance to enjoy the hotel, I have to leave the next day due to an family emerge.

I had friends staying at another hotel and was told my one employee that they could meet me for lunch. When I arrived, I was questioned and followed to my room by security. I have never been treated this way before by security. There were also bugs flying in my room at night, which they sprayed and didn't get them off the bed.

great place, center of town, close to everything, friendly stuff

Loved being so close to downtown we walked to town and eat out every night! Sunsets are the Best

we only stayed for one day but it was very nice. old hotel but very good conditions. and great value. food and drinks are premium at club level. and you got what you paid belive me

I have to say after reading mixed reviews on this resort, I was a bit hesitant to book here. I am so glad I ended up choosing to stay here because everyone was so friendly and went above and beyond to make it a great stay. The food at all the restaurants were delicious, especially their gourmet restaurant. I loved that they changed the menu each night to give more of a variety. Pool and rooms were very clean. The ocean was so warm. If you are expecting white sand beaches though you wont find it here, just pebbles.The only negative thing I did not like and took away 1 star for is the staff when you check in is very pushy when it comes to selling you time share. After a long flight, humidity and hunger all we wanted to do was relax. They don't tell you they are trying to sell you time share though. They start off by insisting you go to a breakfast and they promise you all these deals if you go. They spent about 1 hour trying to convince us. If you say you will get back to them and you don't they send reminders to your room. They day after we checked in, we were trying to leave the hotel in the morning to go explore downtown and the staff in the lobby questioned and harassed us about where we were going and why. Apparently every hotel offers the time share deal and they didn't want you accepting any deals from another hotel. It was actually really annoying that we couldn't just exit as we pleased without getting grilled by the staff. Same thing the following day. Other than that, we enjoyed our stay and I would recommend this resort to others.

THE HOTEL IS AMAZING THE FOOD EXCELENT AND YOU CAN TAKE THE BUS ON THE CORNER OF THE HOTEL FPR LESS THEN A DOLLAR YOU CAN GO TO DOWNTOWN OR AIRPORT THE BEDS ARE SUPERB AND THE OCEAN VIEWS ROOMS ARE BREATH TAKING IM PLANING TO GO BACK FOR SPRING BREAK

Good service and comfortable. Rooms are clean, services very good, and all items in room working great. will reccomend for a seccond stay in the future.

My husband and I spent our honeymoon at this resort. The staff was rude. The room was dirty when we checked in. The bathroom shower flooded on our first night. We both got MAJOR food poising from their room service menu items. The staff called our room daily (8am) trying to give us a free breakfast AKA TIMESHARE SALES! The concierge had an attitude and so did the operator when we called with questions. The Mexican fiesta is dated and not worth the amount we paid. The beach is covered with large rocks that are very painful to walk on trying to access the ocean. They charge for EVERYTHING AND I MEAN EVERYTHING! They do not have ice machines or refrigerators. The beds and linens were filthy! I walked into my room randomly one day and found the housekeeper sitting on the bed watching a movie ! I could go on and on but you get the picture. We were devasted with this expirience bc this was our honeymoon and went based off of the reviews online. We met many other angry hotel guests who had similar situations. I felt the need to share this hoping I will save someone's time, money, and vacation! This is not a 3,4,or 5 star hotel as they claim! Don't waste your time ! I am also currently disputing a charge on my credit card which I never authorized and found out about today. Sheraton Puert Vallarta you need to get it together !! Thank you for the wonderful honeymoon ! NOT

Room options

Garden View Room

King 1 | Full 2 | Sleeps 3

Grand Deluxe Ocean View Room

King 1 | Full 2 | Sleeps 3

Junior Suite

King 1 | Sleeps 2

Master Suite

King 1 | Sleeps 2

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (13) Couples (107) Business (5) Family (47) Friends (42) Other (20)
5

friendly environment!!!!!

Everyone

Hotel very clean.Very friendly workers.I am coming back during Christmas vacation.

By , from L.a. on Jul 1, 2017

Review comment responded on Jul 6, 2017

Greetings Mauricio, We appreciate the time that you have invested on writing an overview of your stay with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We truly hope to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you.

4

very good

Everyone

Very nice rooms, great view, 10 min walk to downtown, friendly staff, very nice selection of imported drinks, food could have been better, not much flavor.

By , from california on May 25, 2017

Review comment responded on May 27, 2017

Greetings Sammy, Thank you for taking the time to write a review about your stay in our resort. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Your feedback has been shared to the team as a motivation to keep up our work. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcome you back to provide you the memorable stay that you deserve.

4
Everyone

Overall, a good experience. A little pushy for going on a time share visit but that seems to be the norm for hotels in this city. Very friendly and helpful staff. Gave us good advice for restuarants and local sites to visit. Some late night music on the beach kept us awake!

By , from Orange County Calif. on May 4, 2017

Review comment responded on May 19, 2017

Greetings Robert, Thank you for taking the time to write a review about your stay in our resort. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5

a weekend in paradise

Everyone

WE loved the Sheraton! The The hotel staff was very informative and helpful. The hotel was undergoing some construction but was otherwise amazing. I loved that the kiddy pool was a lot like the regular pool my son thought he was so big playing in it by himself. The food was great different but great. My only complaint was that when my son wet through his pull up and we asked if we could have the sheets changed the women at the concierge desk informed us that to change the sheets would cost us 1000.00 pesos. She informed us that they would have to ship our mattress to Mexico City to have it cleaned. Had my son peed directly on the mattress I would have see the issue but it didn't even get to the mattress pad. That is the only reason I did not give the Sheraton a 5 on Hotel staff.

By , from Thermopolis on Mar 29, 2017

Review comment responded on Mar 31, 2017

Greetings Sara, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5

great vacation destination

Everyone
Room view Pool and view

We spent 2 weeks at the Sheraton in Puerto Vallarta. It is a very nice resort. The setting is gorgeous. The staff was very friendly and kind. Even though wanted us to attend a time share presentation, when we said no, there was no further pressure or solicitation. Our room was spacious and clean. Linens were generous in size and amount. Surrounding grounds and pool immaculate and lush. We loved our stay there. Aida, Francisco and Hector were particularly excellent service people.

By , from Seattle, WA on Mar 19, 2017

Review comment responded on Mar 22, 2017

Greetings Joanne We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

4

beachfront. friendly staff. great restaurants.

Everyone

Good overall. Beachview. Friendly staff. Clean room.

By on Mar 4, 2017

Review comment responded on Mar 6, 2017

Thank you for sharing your feedback with us, we are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

4

easy walking to town. staff was very accommodating

Everyone

Some construction taking place in lower level to add new spa. Was very noisy during the day time hours, but quieted down after 6pm. Overall a good experience

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

Thank you for taking the time to write and share your recent experience at our resort. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.

3

its was a so so hotel.

Everyone

The tv wouldnt turn on, nor would the refrigerator. Some of the staff was nice and others were lost in translation. The pillows were pretty hard and the hotel itself if not all inclusive was expensive for the experiance. but theres better bargains out there.

By on Jan 14, 2017

Review comment responded on Jan 16, 2017

Thank you for your review. We sincerely regret not having met your expectation and assure you that we are always working to improve our service and approach. We will be looking into the instances mentioned herein and will take the necessary actions to ensure that future guests do not have the same experience. We hope to have the pleasure of welcoming you back soon and see the improvements first hand.

3

you get what you pay for, literally

Everyone

Overall, very accommodating staff. My only issue with this place is they nickel and dime you at every opportunity. No coffee refill, another $2, please? Seriously? $250 U.S. for half a day fishing? Again, this is Mexico. This is Mexico, not New York. That is just an example of many. Food is good here, expensive, too. Would I go back? Would probably try somewhere else.

By , from Seattle, WA on Jan 12, 2017

Review comment responded on Jan 14, 2017

Hi LEISURE TRIP, thank you for your comments. We sincerely regret not having met your expectations. Our resort offers the highest quality of amenities and are priced fairly. In regards to the fishing, our concierge desk will be more than happy to assist you in arranging for activities within your budget. We thank you for your preference and hope to have the pleasure of welcoming you back in the near future.

2

noisy hotel close to town

Everyone

I chose The Sheraton because of it's proximity to El Malecon, I had stayed in other Sheraton hotels in California and was looking forward for the same experience in Vallarta. Unfortunately it was below my expectations, the hotel was noisy, You can hear all what is happening in the Pool. The noise of the service cars setting all aroung 6 in the morning. Loud music playing till midnight. They would not aloud one of my friends to wait for me at the Lobby which I found embarrassing !!! I had stayed in 5 stars Hotels and never I had had that problem. There was also a Construction going on next to the Lobby, which make the noise even more annoying

By , from San Diego on Jan 6, 2017

Review comment responded on Jan 9, 2017

Dear Carla, Thank you for your feedback - We are very concerned with what is mentioned here and sincerely ask that you accept our most sincere apologies. Your feedback is highly welcomed as it contributes to increasing our quality service levels, guest experience and staff performance. Immediate action will be taken to correct our flaws and prevent recurrence of actions of such a nature from happening again to any of our guests. Please receive our appreciation for sharing your feelings with us. Warm regards, The team at Sheraton