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Recent guest reviews

The location and the kids enjoyed both pools. The rooms were well maintained and clean. The only issue we had was with the shower drainage. The water drained slow.

Great staff. Very friendly and always ready to help

Pool side service by Rodrigo I believe his name was, he was the best service ever.

The proximity to shopping and dining. The staff was extremely accommodating.

Staff was friendly but I had to ask for things , such as coffee for room, a few times. They offer a green option, no room cleaning in exchange for $5 . Many Sheratons have that policy. But they never told me nor is it written anyway that there is a 3 day limit on that policy. The $5 can be exchanged for Starbucks coffee. Also, their mini bar is not a usable refrigerator.A bit tacky on their part. There is a bottle of water, with a tag 25 pesos , in the room for sale. Again tacky, hotel has a store that sells water The room was nice and location is good. If you want quiet, this is not the hotel.There were weddings every night, loud music till 1 am. We will choose another hotel in future.

The bar beneath us closed at 2 am. All the doors in the place slam. This can happen at any hour. The DJ at the pool begins a thumping beat in the early a.m. . The additional restaurants have very limited menus. Otherwise a beautiful setting for young folk.

Second time here. Really enjoyed the stay on the Club level. WiFi was included, but the Captive Portal kept resetting my devices which meant that connecting to the internet was a tedious experience and one that Sheraton could easily improve upon.

Beautiful place very friendly staff great food.to many mamacitas

Extremely loud wedding outside our room went on past 3 am. We complained to the front desk but they said there was nothing they could do. Same with the manager the next morning. Unacceptable...we couldn’t sleep with music blaring, screaming and yelling all night. There was even a fight that broke out after midnight and people had to be escorted out. Management needs to control their events.

Stayed on the club level and had a great experience. Overall the staff was very helpful. Arnulfo and Cande in the club lounge were two of the best I have ever encountered while traveling. The hotel was very clean and well taken care of . The gym was more than adequate and never crowded. Overall a great experience in a beautiful place.

We stayed for 7 nights in the hotel and had great fun. Check in and check out out was fast and Ms Lucia helped us both times with easy explanation and directions. Room service was provided daily even when we didn't need but staff always stopped by with smile to ask for any kind of service. We also purchased adventure tickets at 20% discount from the travel desk. Pharmacy, ATMs in the building or nearby. Superstore, OXXO, Sushi place is near by as well. Great place. Go with low expectations and opn mind and you will be surprised how good this place is. Recommended to all.

Awesome location. No major complaints. I would stay at the hotel again in the future.

We stayed for 5 nights in a terrace room with breakfast only. The overall experience was above average. The negatives are: 1) The rocky beach was unswimmable; 2) The depth of the two swimming pools was only 4.5 feet - not for adults; 3) No notification from the hotel about the Daylight Saving time change on Sunday 04-01-2018 - we were late for the breakfast before 12 noon; we arrived at 12:13pm thinking it was 11:13am; but they served brunch on Sunday until 2pm; we were allowed to eat anyway; 4) The two cigarette buds on the terrace floor were never picked up by the maids.

Blvd. Francisco Medina Ascencio No. 999 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in South Hotel Zone within a mile (2 km) of Malecon, Sheraton Buganvilias Resort & Convention Center is within a few miles (5 km) of other popular sights such as Playa de los Muertos. This 473-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 6 restaurants. It's connected to the convention center in central Puerto Vallarta and also close to Cruise Ship Terminal and Bay of Banderas.


Dining

Enjoy the ocean views at La Villita, one of 6 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 11 AM to 1:00 PM.


Rooms

All 473 individually decorated rooms feature minibars, espresso makers, and free local calls. Guests can expect WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding and pillow menus ensure a restful night. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Guests of Sheraton Buganvilias Resort & Convention Center have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this beach resort include a health club, a spa tub, and a sauna.

Room options

Grand Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 2

Room, 1 King Bed, Garden View, Ground Floor

1 King Bed | Sleeps 2

Grand Room, 2 Double Beds, Non Smoking, View

2 Double Beds | Sleeps 3

Room, 2 Double Beds, Garden View, Ground Floor

2 Double Beds | Sleeps 3

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (32) Couples (8) Family (10)
3
Everyone

By on Oct 16, 2020

Review comment responded on Oct 17, 2020

Thank you for your feedback, we appreciate your comments.

4
Family

The location and the kids enjoyed both pools. The rooms were well maintained and clean. The only issue we had was with the shower drainage. The water drained slow.

By on Mar 22, 2020

Review comment responded on Mar 23, 2020

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Best regards.

5
Family

Great staff. Very friendly and always ready to help

By on Feb 27, 2020

Review comment responded on Feb 27, 2020

Thank you for your feedback, we appreciate your comments. Warm regards.

4
Everyone

By on Jan 30, 2020

Review comment responded on Jan 30, 2020

Thank you for your feedback. We apreciated it. Best regards.

4
Family Family

Pool side service by Rodrigo I believe his name was, he was the best service ever.

By on Nov 22, 2019

Review comment responded on Nov 23, 2019

Thank you for sharing your feedback with us. We'll inform Rodrigo your recognition. Regards.

5
Friends Family

The proximity to shopping and dining. The staff was extremely accommodating.

By on Nov 1, 2019

Review comment responded on Nov 1, 2019

Thanks to share with us your feedback. Come back soon.

5
Everyone

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Thank you to share your experience. Regards,

5
Everyone

By on May 24, 2019

Review comment responded on May 24, 2019

Thank you for taking the time to write a review about your stay in our resort

3
Family Partner Couples

Staff was friendly but I had to ask for things , such as coffee for room, a few times. They offer a green option, no room cleaning in exchange for $5 . Many Sheratons have that policy. But they never told me nor is it written anyway that there is a 3 day limit on that policy. The $5 can be exchanged for Starbucks coffee. Also, their mini bar is not a usable refrigerator.A bit tacky on their part. There is a bottle of water, with a tag 25 pesos , in the room for sale. Again tacky, hotel has a store that sells water The room was nice and location is good. If you want quiet, this is not the hotel.There were weddings every night, loud music till 1 am. We will choose another hotel in future.

By on May 22, 2019

Review comment responded on May 22, 2019

Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future

2
Friends

The bar beneath us closed at 2 am. All the doors in the place slam. This can happen at any hour. The DJ at the pool begins a thumping beat in the early a.m. . The additional restaurants have very limited menus. Otherwise a beautiful setting for young folk.

By on Apr 26, 2019

Review comment responded on Apr 26, 2019

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

Sheraton Buganvilias Resort & Convention Center

Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 48333
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