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Recent guest reviews

Staff was friendly but I had to ask for things , such as coffee for room, a few times. They offer a green option, no room cleaning in exchange for $5 . Many Sheratons have that policy. But they never told me nor is it written anyway that there is a 3 day limit on that policy. The $5 can be exchanged for Starbucks coffee. Also, their mini bar is not a usable refrigerator.A bit tacky on their part. There is a bottle of water, with a tag 25 pesos , in the room for sale. Again tacky, hotel has a store that sells water The room was nice and location is good. If you want quiet, this is not the hotel.There were weddings every night, loud music till 1 am. We will choose another hotel in future.

The bar beneath us closed at 2 am. All the doors in the place slam. This can happen at any hour. The DJ at the pool begins a thumping beat in the early a.m. . The additional restaurants have very limited menus. Otherwise a beautiful setting for young folk.

Second time here. Really enjoyed the stay on the Club level. WiFi was included, but the Captive Portal kept resetting my devices which meant that connecting to the internet was a tedious experience and one that Sheraton could easily improve upon.

Beautiful place very friendly staff great food.to many mamacitas

Extremely loud wedding outside our room went on past 3 am. We complained to the front desk but they said there was nothing they could do. Same with the manager the next morning. Unacceptable...we couldn’t sleep with music blaring, screaming and yelling all night. There was even a fight that broke out after midnight and people had to be escorted out. Management needs to control their events.

Stayed on the club level and had a great experience. Overall the staff was very helpful. Arnulfo and Cande in the club lounge were two of the best I have ever encountered while traveling. The hotel was very clean and well taken care of . The gym was more than adequate and never crowded. Overall a great experience in a beautiful place.

We stayed for 7 nights in the hotel and had great fun. Check in and check out out was fast and Ms Lucia helped us both times with easy explanation and directions. Room service was provided daily even when we didn't need but staff always stopped by with smile to ask for any kind of service. We also purchased adventure tickets at 20% discount from the travel desk. Pharmacy, ATMs in the building or nearby. Superstore, OXXO, Sushi place is near by as well. Great place. Go with low expectations and opn mind and you will be surprised how good this place is. Recommended to all.

Awesome location. No major complaints. I would stay at the hotel again in the future.

We stayed for 5 nights in a terrace room with breakfast only. The overall experience was above average. The negatives are: 1) The rocky beach was unswimmable; 2) The depth of the two swimming pools was only 4.5 feet - not for adults; 3) No notification from the hotel about the Daylight Saving time change on Sunday 04-01-2018 - we were late for the breakfast before 12 noon; we arrived at 12:13pm thinking it was 11:13am; but they served brunch on Sunday until 2pm; we were allowed to eat anyway; 4) The two cigarette buds on the terrace floor were never picked up by the maids.

Didn’t get the maid service as requested to fit our timetable. Food was inconsistent, okay one day, not the next. Stay away from the buffet! Italian restaurant was very good! Hotel was clean, grounds were beautiful, pools clean and service at pools was good. Very kid friendly. We would stay there again.

The hotel is very clean and updated. We found the entire staff to be very friendly and helpful. They have two beautiful pools with more than enough chairs & umbrellas. We only ate lunch at the pool during the day and it was good. For breakfast and dinner we walked to the downtown or the Malecon ( 1/2 - 1 mile). The Ocean View Room was great and the room was always cleaned promptly and spotless by Maria from the cleaning staff. Our room was completely updated from the bedding to the bathroom and we had fantastic views of the sunsets. The staff around the pool were exceptional. We really enjoyed the service from Adrian and Rodrigo.

We had reserved a King size bed and all they had where 2 full size beds. They had to work in the air conditioning in the building and we had no air conditioning for one day and one night.

Hotel staff very friendly and proffesional. Great location.

Hotel very clean.Very friendly workers.I am coming back during Christmas vacation.

Very nice rooms, great view, 10 min walk to downtown, friendly staff, very nice selection of imported drinks, food could have been better, not much flavor.

Overall, a good experience. A little pushy for going on a time share visit but that seems to be the norm for hotels in this city. Very friendly and helpful staff. Gave us good advice for restuarants and local sites to visit. Some late night music on the beach kept us awake!

Blvd. Francisco Medina Ascencio No. 999 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free valet and self parking
  • Onsite dining
  • Spa

Malecon is within a mile (2 km) of Sheraton Buganvilias Resort & Convention Center, and other popular attractions like Playa de los Muertos are within a few miles (5 km). This 473-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants. It's connected to the convention center in central Puerto Vallarta and also close to Cruise Ship Terminal and Bay of Banderas.


Dining

Enjoy dining at the resort's 2 onsite restaurants: La Villita offers relaxing ocean views; Las Gaviotas specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 11 AM to 1:00 PM.


Rooms

Guests can expect to find WiFi and 32-inch a flat-screen TV with cable channels. Select Comfort beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, an espresso maker, and free bottled water.


Property features

Guests of Sheraton Buganvilias Resort & Convention Center have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and dry cleaning/laundry. Other amenities at this beach resort include a health club, a spa tub, and a sauna.

Room options

Deluxe Room, 1 King Bed, Ocean View

King 1 | Sleeps 2

Room, 1 King Bed, Garden View, Ground Floor

King 1 | Sleeps 2

Room, 2 Double Beds, Balcony, Ocean View

Full 2 | Sleeps 2

Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 2

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (29) Couples (108) Business (5) Family (48) Friends (42) Other (20)
5
Everyone

By on May 24, 2019

Review comment responded on May 24, 2019

Thank you for taking the time to write a review about your stay in our resort

3
Families Partner Couples

Staff was friendly but I had to ask for things , such as coffee for room, a few times. They offer a green option, no room cleaning in exchange for $5 . Many Sheratons have that policy. But they never told me nor is it written anyway that there is a 3 day limit on that policy. The $5 can be exchanged for Starbucks coffee. Also, their mini bar is not a usable refrigerator.A bit tacky on their part. There is a bottle of water, with a tag 25 pesos , in the room for sale. Again tacky, hotel has a store that sells water The room was nice and location is good. If you want quiet, this is not the hotel.There were weddings every night, loud music till 1 am. We will choose another hotel in future.

By on May 22, 2019

Review comment responded on May 22, 2019

Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future

2
Friends

The bar beneath us closed at 2 am. All the doors in the place slam. This can happen at any hour. The DJ at the pool begins a thumping beat in the early a.m. . The additional restaurants have very limited menus. Otherwise a beautiful setting for young folk.

By on Apr 26, 2019

Review comment responded on Apr 26, 2019

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

4
Everyone

By on Mar 17, 2019

Review comment responded on Apr 2, 2019

Thank you for choosing the hospitality of Sheraton, and for taking the time to write a review about your recent experience.

5
Everyone

Second time here. Really enjoyed the stay on the Club level. WiFi was included, but the Captive Portal kept resetting my devices which meant that connecting to the internet was a tedious experience and one that Sheraton could easily improve upon.

By on Jan 26, 2019

Review comment responded on Jan 29, 2019

Thank you for choosing Sheraton as your host and taking the time to share your experience with us.

3
Everyone

By on Jan 8, 2019

Review comment responded on Jan 8, 2019

We appreciate you have taken the time to write a review about your stay with us.

5
Everyone

Beautiful place very friendly staff great food.to many mamacitas

By on Jan 7, 2019

Review comment responded on Jan 7, 2019

Thank you for sharing your feedback through this mean.

1
Everyone

Extremely loud wedding outside our room went on past 3 am. We complained to the front desk but they said there was nothing they could do. Same with the manager the next morning. Unacceptable...we couldn’t sleep with music blaring, screaming and yelling all night. There was even a fight that broke out after midnight and people had to be escorted out. Management needs to control their events.

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

Please be certain that all your feedback have reached our Management and we will work in our opportunity areas.

5
Everyone

By on Nov 29, 2018

Review comment responded on Nov 30, 2018

Thank you for taking the time to write a review about your stay in our resort

5

excellent stay

Everyone

Stayed on the club level and had a great experience. Overall the staff was very helpful. Arnulfo and Cande in the club lounge were two of the best I have ever encountered while traveling. The hotel was very clean and well taken care of . The gym was more than adequate and never crowded. Overall a great experience in a beautiful place.

By on Apr 8, 2018

Review comment responded on Apr 9, 2018

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team, with special mention to Arnulfo and Cande, who provided you an excellent service.

Sheraton Buganvilias Resort & Convention Center

Blvd. Francisco Medina Ascencio No. 999, Puerto Vallarta, JAL 48333
url importing https://www.orbitz.com/Puerto-Vallarta-Hotels-Sheraton-Buganvilias-Resort-&-Convention-Center.h24197-p2.Hotel-Reviews