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Sheraton Buganvilias Resort & Convention Center

4.0 out of 5.0

Recent guest reviews

The hotel is very clean and updated. We found the entire staff to be very friendly and helpful. They have two beautiful pools with more than enough chairs & umbrellas. We only ate lunch at the pool during the day and it was good. For breakfast and dinner we walked to the downtown or the Malecon ( 1/2 - 1 mile). The Ocean View Room was great and the room was always cleaned promptly and spotless by Maria from the cleaning staff. Our room was completely updated from the bedding to the bathroom and we had fantastic views of the sunsets. The staff around the pool were exceptional. We really enjoyed the service from Adrian and Rodrigo.

La llegada incomoda , no me entegaron las llaves del cuarto ni equipaje por ofrecer la compra de ser parte de un resort . Las ventas y solo ese departamento pecimo muy mal . Wifi solo en el love y no hay donde sentarce los sillones que havian eran del personal de ventas . Hotel en remodelacion y su salidas de emergencia las escaleras obstuidos y ruido por remodelación. Cuartos limpios , camareras y perzonal de area comida , alberca , botones un exelente servicio .

We had reserved a King size bed and all they had where 2 full size beds. They had to work in the air conditioning in the building and we had no air conditioning for one day and one night.

Hotel staff very friendly and proffesional. Great location.

Hotel very clean.Very friendly workers.I am coming back during Christmas vacation.

Very nice rooms, great view, 10 min walk to downtown, friendly staff, very nice selection of imported drinks, food could have been better, not much flavor.

Overall, a good experience. A little pushy for going on a time share visit but that seems to be the norm for hotels in this city. Very friendly and helpful staff. Gave us good advice for restuarants and local sites to visit. Some late night music on the beach kept us awake!

WE loved the Sheraton! The The hotel staff was very informative and helpful. The hotel was undergoing some construction but was otherwise amazing. I loved that the kiddy pool was a lot like the regular pool my son thought he was so big playing in it by himself. The food was great different but great. My only complaint was that when my son wet through his pull up and we asked if we could have the sheets changed the women at the concierge desk informed us that to change the sheets would cost us 1000.00 pesos. She informed us that they would have to ship our mattress to Mexico City to have it cleaned. Had my son peed directly on the mattress I would have see the issue but it didn't even get to the mattress pad. That is the only reason I did not give the Sheraton a 5 on Hotel staff.

We spent 2 weeks at the Sheraton in Puerto Vallarta. It is a very nice resort. The setting is gorgeous. The staff was very friendly and kind. Even though wanted us to attend a time share presentation, when we said no, there was no further pressure or solicitation. Our room was spacious and clean. Linens were generous in size and amount. Surrounding grounds and pool immaculate and lush. We loved our stay there. Aida, Francisco and Hector were particularly excellent service people.

Good overall. Beachview. Friendly staff. Clean room.

Some construction taking place in lower level to add new spa. Was very noisy during the day time hours, but quieted down after 6pm. Overall a good experience

The tv wouldnt turn on, nor would the refrigerator. Some of the staff was nice and others were lost in translation. The pillows were pretty hard and the hotel itself if not all inclusive was expensive for the experiance. but theres better bargains out there.

Overall, very accommodating staff. My only issue with this place is they nickel and dime you at every opportunity. No coffee refill, another $2, please? Seriously? $250 U.S. for half a day fishing? Again, this is Mexico. This is Mexico, not New York. That is just an example of many. Food is good here, expensive, too. Would I go back? Would probably try somewhere else.

I chose The Sheraton because of it's proximity to El Malecon, I had stayed in other Sheraton hotels in California and was looking forward for the same experience in Vallarta. Unfortunately it was below my expectations, the hotel was noisy, You can hear all what is happening in the Pool. The noise of the service cars setting all aroung 6 in the morning. Loud music playing till midnight. They would not aloud one of my friends to wait for me at the Lobby which I found embarrassing !!! I had stayed in 5 stars Hotels and never I had had that problem. There was also a Construction going on next to the Lobby, which make the noise even more annoying

Great pool and nice location away too much smoking. The hotel is very old and in major need of a renovation.

I did not have a chance to enjoy the hotel, I have to leave the next day due to an family emerge.

I had friends staying at another hotel and was told my one employee that they could meet me for lunch. When I arrived, I was questioned and followed to my room by security. I have never been treated this way before by security. There were also bugs flying in my room at night, which they sprayed and didn't get them off the bed.

great place, center of town, close to everything, friendly stuff

Loved being so close to downtown we walked to town and eat out every night! Sunsets are the Best

we only stayed for one day but it was very nice. old hotel but very good conditions. and great value. food and drinks are premium at club level. and you got what you paid belive me

Blvd. Francisco Medina Ascencio No. 999 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free valet and self parking
  • Onsite dining
  • Spa

Sheraton Buganvilias Resort & Convention Center places you within a short walk of Teatro Vallarta and within a mile (2 km) of Malecon. This 473-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants. In central Puerto Vallarta, the resort is also close to Bay of Banderas and Camarones Beach.


Dining

Enjoy dining at the resort's 2 onsite restaurants: La Villita offers relaxing ocean views; Las Gaviotas specializes in Mexican cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 11 AM to 1:00 PM.


Rooms

Sheraton Buganvilias Resort & Convention Center's 473 rooms are individually decorated and provide minibars, espresso makers, and free bottled water. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of Sheraton Buganvilias Resort & Convention Center have access to a full-service spa, 2 outdoor pools, and a children's pool. You can put free valet parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this beach resort include a health club, a spa tub, and a sauna.

Room options

Grand Deluxe Ocean View Room

Full 2 | King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 2

Master Suite

King 1 | Sleeps 2

Ocean Terrace Room

Full 2 | King 1 | Sleeps 3

Guest reviews for Sheraton Buganvilias Resort & Convention Center

Everyone (17) Couples (107) Business (5) Family (47) Friends (42) Other (20)
5

nice hotel close to downtown and malecon

Everyone

The hotel is very clean and updated. We found the entire staff to be very friendly and helpful. They have two beautiful pools with more than enough chairs & umbrellas. We only ate lunch at the pool during the day and it was good. For breakfast and dinner we walked to the downtown or the Malecon ( 1/2 - 1 mile). The Ocean View Room was great and the room was always cleaned promptly and spotless by Maria from the cleaning staff. Our room was completely updated from the bedding to the bathroom and we had fantastic views of the sunsets. The staff around the pool were exceptional. We really enjoyed the service from Adrian and Rodrigo.

By , from Minnesota on Feb 10, 2018

Review comment responded on Feb 12, 2018

Dear Jeff On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Puerto Vallarta.

4

not what we reserved

Everyone

We had reserved a King size bed and all they had where 2 full size beds. They had to work in the air conditioning in the building and we had no air conditioning for one day and one night.

By , from Greeley, CO on Dec 1, 2017

Review comment responded on Dec 4, 2017

Thank you for choosing Sheraton name as your host and taking the time to share your experience with us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We would certainly be glad to have you back for another round of a wonderful stay.

5

great location

Everyone

Hotel staff very friendly and proffesional. Great location.

By , from Anaheim, Ca on Nov 14, 2017

Review comment responded on Nov 16, 2017

Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sheraton. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service.

5

friendly environment!!!!!

Everyone

Hotel very clean.Very friendly workers.I am coming back during Christmas vacation.

By , from L.a. on Jul 1, 2017

Review comment responded on Jul 6, 2017

Greetings Mauricio, We appreciate the time that you have invested on writing an overview of your stay with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We truly hope to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you.

4

very good

Everyone

Very nice rooms, great view, 10 min walk to downtown, friendly staff, very nice selection of imported drinks, food could have been better, not much flavor.

By , from california on May 25, 2017

Review comment responded on May 27, 2017

Greetings Sammy, Thank you for taking the time to write a review about your stay in our resort. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. Your feedback has been shared to the team as a motivation to keep up our work. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcome you back to provide you the memorable stay that you deserve.

4
Everyone

Overall, a good experience. A little pushy for going on a time share visit but that seems to be the norm for hotels in this city. Very friendly and helpful staff. Gave us good advice for restuarants and local sites to visit. Some late night music on the beach kept us awake!

By , from Orange County Calif. on May 4, 2017

Review comment responded on May 19, 2017

Greetings Robert, Thank you for taking the time to write a review about your stay in our resort. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5

a weekend in paradise

Everyone

WE loved the Sheraton! The The hotel staff was very informative and helpful. The hotel was undergoing some construction but was otherwise amazing. I loved that the kiddy pool was a lot like the regular pool my son thought he was so big playing in it by himself. The food was great different but great. My only complaint was that when my son wet through his pull up and we asked if we could have the sheets changed the women at the concierge desk informed us that to change the sheets would cost us 1000.00 pesos. She informed us that they would have to ship our mattress to Mexico City to have it cleaned. Had my son peed directly on the mattress I would have see the issue but it didn't even get to the mattress pad. That is the only reason I did not give the Sheraton a 5 on Hotel staff.

By , from Thermopolis on Mar 29, 2017

Review comment responded on Mar 31, 2017

Greetings Sara, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

5

great vacation destination

Everyone
Room view Pool and view

We spent 2 weeks at the Sheraton in Puerto Vallarta. It is a very nice resort. The setting is gorgeous. The staff was very friendly and kind. Even though wanted us to attend a time share presentation, when we said no, there was no further pressure or solicitation. Our room was spacious and clean. Linens were generous in size and amount. Surrounding grounds and pool immaculate and lush. We loved our stay there. Aida, Francisco and Hector were particularly excellent service people.

By , from Seattle, WA on Mar 19, 2017

Review comment responded on Mar 22, 2017

Greetings Joanne We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.

4

beachfront. friendly staff. great restaurants.

Everyone

Good overall. Beachview. Friendly staff. Clean room.

By on Mar 4, 2017

Review comment responded on Mar 6, 2017

Thank you for sharing your feedback with us, we are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

4

easy walking to town. staff was very accommodating

Everyone

Some construction taking place in lower level to add new spa. Was very noisy during the day time hours, but quieted down after 6pm. Overall a good experience

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

Thank you for taking the time to write and share your recent experience at our resort. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.