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Hyatt Ziva Puerto Vallarta - All Inclusive
4.5 out of 5.0
Carretera Barra de Navidad,
Puerto Vallarta,
JAL
1-844-663-2269
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Hyatt Ziva Puerto Vallarta - All Inclusive
4.5 out of 5.0
4.5
out of 5
"Excellent!"
See all 133 reviews
This hotel is most popular for:
Recent guest reviews
I loved that this property is right on the beach. It is only steps from the pool right onto the sand and into the ocean. The view is incredible and the property is maintained to perfection.
Absolutely gorgeous! Loved the private beach, and we had amazing views of the entire property, mountains and ocean from our room. Food was great, and we never had to wait for a table. Pools were awesome and not too crowded. Plenty of chairs on the beach, plus the water was warm and the beach was clean. Service was great! Vicente and Samantha (bartender and waitress) were absolutely wonderful! We saw them every day of our trip, and they always remembered our drinks and gave friendly and fast service. They made our trip extra special, and they deserve to be recognized! Our only complaint was that the night life lacked a little, and late night room service took 2+ hours. We went to the Tequila Bar every night and it was nice that they had a DJ, but more pool tables or darts, maybe some live music, late night food....those would be my only suggestions😊5 stars for this amazing property with an amazing staff! Everyone was friendly and attentive!
2nd time staying here in 2 years, I would highly recommend it!! Rooms were awesome and the staff was great!!
Great hotel and staff!! It’s our second year in a row coming here..last year it was my husband, baby and I and this year we brought our whole family
beautiful beach very private blocked on both ends of the beach by cliffs.it is very family friendly.I did not like that they set up a little market every 2 nights trying to sell you the souvenirs you see in every other store in Mexico you can go into town and get a better deal,the coffee shop was excellent.One great thing of the place is that every room has a view of the ocean all rooms face the beach.I would definitely recommend this place
The private beach was awesome! The whole staff was extremely helpful and nice. We even ran into our server from the buffet when we went out to get micheladas! We loved everything about this resort! Definitely one of the most relaxing trips my boyfriend and I ever had.
Mexican food and desserts for my family opinion very poor , Mexican food are very American and cold and all desserts nothing good just this 2 things we are not liked But this 2 things not frustrating our vacations thank you
Loved the private beach and the staff. They were all really friendly and helpful. I’m definitely coming back
Great property and great service by the staff !!!!
It’s obvious the property is a few years old. It’s in the process of upgrading some of the swim up rooms. The floor directly below our room was one of the rooms getting and we did have to ask the workers to stop drilling one morning while I was on a phone call. Overall, the property itself is quite nice. The restaurants were also very nice. By BIGGEST COMPLAINT was the cancellation policy. My original flights were cancelled due to severe weather the morning of my departure. I contacted the hotel more than 8 hours prior to my scheduled arrival only to be told they could do nothing since I booked thru Orbitz. When I called Orbitz I was advised they would contact the hotel and ask for the check-in/check-out dates to be adjusted to my NEW dates. Upon check-in I was advised that since I had changed my reservations within 2 weeks prior to my arrival I was charged the full rates for the 2 days I missed and would have to pay for the 2 additional dates I needed to stay. VERY upsetting!!
Everything was great and the staff was amazing. I definitely recommend.
Beautiful, well maintained property with excellent amenities. The staff was professional and friendly.
Open air concept Friendly So many choices Amazing beach
I liked the various pools and private beach. I wish there were more adult pools.
Food was not that great. Property and staff excellent
Hotel highlights
- Close to Playa de los Muertos
- Free buffet breakfast
- Free in-room WiFi
- Free parking
Located in Conchas Chinas within a mile (2 km) of Playa de los Muertos, Hyatt Ziva Puerto Vallarta - All Inclusive is within a few miles (5 km) of other popular sights such as Malecon. This 335-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 5 restaurants.
Dining
Start your day off right with a free buffet breakfast. There are ample dining options with 5 onsite restaurants, including Casa Grande, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Rooms
An LED TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and bathrobes. Other standard amenities include free minibar items, an MP3 dock, and a coffee maker.
Property features
Guests of Hyatt Ziva Puerto Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach property include a fitness center, a spa tub, and an outdoor tennis court.
Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive
Everyone
Friends
I loved that this property is right on the beach. It is only steps from the pool right onto the sand and into the ocean. The view is incredible and the property is maintained to perfection.
Partner
Couples
Absolutely gorgeous! Loved the private beach, and we had amazing views of the entire property, mountains and ocean from our room. Food was great, and we never had to wait for a table. Pools were awesome and not too crowded. Plenty of chairs on the beach, plus the water was warm and the beach was clean. Service was great! Vicente and Samantha (bartender and waitress) were absolutely wonderful! We saw them every day of our trip, and they always remembered our drinks and gave friendly and fast service. They made our trip extra special, and they deserve to be recognized! Our only complaint was that the night life lacked a little, and late night room service took 2+ hours. We went to the Tequila Bar every night and it was nice that they had a DJ, but more pool tables or darts, maybe some live music, late night food....those would be my only suggestions😊5 stars for this amazing property with an amazing staff! Everyone was friendly and attentive!
Review comment
Fernando Cardoso responded on Jun 26, 2019
Dear Guest, Thank you very much for your visit and feedback regarding your stay. We are happy that overall you had a good stay and that you enjoyed our facilities, culinary offerings and the warm hospitality from our staff. Indeed they find true pleasure in delivering service from the heart and I am glad you enjoyed this experience. On another note, thank you for your suggestion to offer more events and music at night, which I will bring to the attention of our Director of Entertainment for consideration. We appreciate your positive remarks as well as the things left to be desired. Please know we strive to become the most preferred all-inclusive resort in our area and are working on different action plans to make it happen. Know that we would love to welcome you back many more times to our irreplaceable slice of paradise! With Service from the Heart
Partner
Couples
2nd time staying here in 2 years, I would highly recommend it!! Rooms were awesome and the staff was great!!
Review comment
Fernando Cardoso responded on Jun 22, 2019
Dear Guest, Thank you for sharing your feedback with us. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes.
Families
Family with small children
Partner
Couples
Friends
Great hotel and staff!! It’s our second year in a row coming here..last year it was my husband, baby and I and this year we brought our whole family
Review comment
Fernando Cardoso responded on Jun 22, 2019
Dear Oliva, Thank you for your visit to Hyatt Ziva Puerto Vallarta and your valuable comments. It is rewarding to learn that you have visited this beautiful property for the second time and about your pleasant stay with your family at our resort. As you noticed, Hyatt Ziva is family friendly and activity inspired. It captures the fun and excitement that goes along with a traditional beach vacation, where guests of all ages can discover new interests. We look forward to your return to your home far away from home. Hyatt Ziva Puerto Vallarta Loves you With Service from the Heart
Families
Partner
Couples
beautiful beach very private blocked on both ends of the beach by cliffs.it is very family friendly.I did not like that they set up a little market every 2 nights trying to sell you the souvenirs you see in every other store in Mexico you can go into town and get a better deal,the coffee shop was excellent.One great thing of the place is that every room has a view of the ocean all rooms face the beach.I would definitely recommend this place
Review comment
Fernando Cardoso responded on Jun 17, 2019
Dear Christopher, Thank you for your visit to our resort and for taking time to convey to us your observations regarding your stay. We highly value your comments as a way to gauge ourselves on how successful we are in delivering great guest experiences. Thank you again for your visit and kind recommendations. We look forward to welcoming you back to our slice of paradise. With Service from the Heart
Everyone
Review comment
Fernando Cardoso responded on Jun 14, 2019
Dear Guest, Thank you for rating highly your experiences at our resort, albeit we are aiming for A’s in all areas. . Thank you again for your high recommendations. Please hurry back! With Service from the Heart
Partner
Couples
The private beach was awesome! The whole staff was extremely helpful and nice. We even ran into our server from the buffet when we went out to get micheladas! We loved everything about this resort! Definitely one of the most relaxing trips my boyfriend and I ever had.
Review comment
Fernando Cardoso responded on Jun 14, 2019
Dear Guest, Thank you so much for taking your time to describe your recent experience at our resort. . Being Mother Nature on our side, the fantastic view from every room, the privacy of our beach, and the soft and relaxed sound of the ocean contributed to the enjoyment of your stay. We are happy that you enjoyed the restaurants, food and the attentive service from our staff. I am proud of them and will make sure they hear about your appreciation. Thank you for recognizing our efforts. We hope you will visit us again to offer you a care for and another amazing stay With Service from the Heart,
Family with small children
Mexican food and desserts for my family opinion very poor , Mexican food are very American and cold and all desserts nothing good just this 2 things we are not liked But this 2 things not frustrating our vacations thank you
Review comment
Fernando Cardoso responded on Jun 12, 2019
Dear Guest, I appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it. Thank you for your observations regarding our food options at Casa Grande our Mexican restaurant, the voice of our guests is very important for us, it makes us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next family vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart
Families
Partner
Couples
Loved the private beach and the staff. They were all really friendly and helpful. I’m definitely coming back
Review comment
Fernando Cardoso responded on Jun 10, 2019
Dear Mauricio, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise. Warm regards,
Hyatt Ziva Puerto Vallarta - All Inclusive
Carretera Barra de Navidad, Puerto Vallarta, JAL 48390Hotel Amenities
Hotel Area
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Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, I am glad to know overall you have a great stay, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, we look forward to welcome you back to another Hyatt Ziva Experience. With service from the Heart.