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Recent guest reviews

Staff were outstanding. The overall facility offered a very relaxing environment on their beautiful beach.

This was our first time here at Hyatt Ziva, we had been in Puerto Vallarta through cruises. Our time here at the hotel was beyond our expectations. Starting with the location with the view of the ocean and sandy beach with palm trees and the beautiful flowers on the property. Our room was spacious, comfortable and very clean. It was all inclusive and had a variety of food choices and restaurants. We tried them all and loved them all. Loved the baristas that made our specialty coffee drinks that we are used to being from Seattle, to the afternoon taco bar! The food at the restaurants were gourmet quality and were excellent, especially their ceviche! Most of all that made this a wonderful vacation and celebration was the staff! Everyone was so nice and helpful in ALL categories. A shoutout to Suzanne at VivaZ Buffett for helping me celebrate my husband's birthday brunch and yes the dinner staff at MelanZane help with his continued celebration! Carlos Gutierrez at Casa Grande restaurant was very helpful to us throughout our stay. We loved how Sergio and other staff took care of us at the BlaZe restaurant, and the view there was best you can ask for. The food servers that brought us ice, food and morning coffee to the room were very prompt and polite. The beach was so beautiful there with multiple choices of beach or pool lounges, multiple pools! Hot tubs the size of pools as well. They had a swim up bar pool that was really cool. We loved this place and will be back!

The hotel was very great at COVID precautions. Our family felt safe and clean at all times. The staff at the hotel was fantastic, very friendly and dedicated to making your stay perfect!

I liked everything except the lack of any business news like Fox Business or CNBC.

Todo es exelente, el personal muy educado y agradable, el hotel es limpio

Staff was very helpful and hospitable. Great food and menu. Safe, clean, and fantastic location. Definitely a thumbs up in all categories.

The staff here is amazing! We travelled with a 9 month old and they made it as easy as possible for us, like getting formula delivered to us at a reasonable rate. We had the best time and felt very welcomed. We would recommend this hotel to anyone coming to puerto Vallarta.

Place is pretty nice. Staff was great, every Single person was nice and helpful. Not in love with the beach, lots of waves. Pool was nice and I like that they fallow guidelines when it comes to face coverings and sanitizing your hands before entering the restaurant, hotel.

Love the pool area. Didn't lijke the rooms. The property needs updating done

We visited this hotel since it was Dreams. (10 years?) Came back in October 2020 and were disappointed. Stayed in the main tower and the rooms are overdue for remodeling. Only two restaurants are open at the same time due to COVID. It seams that the entire staff is replaced since our last visit in the summer of 2019. About a half of them is clueless about what it means to be a part of the customer service. I think some major change (other then COVID) has occurred in this hotel. We are not planning on coming back for a long while. We will miss the beach though.

Very nice property! Food could have been a little better and selection for allergy prone people could have been better.

I liked how caring and considerate that everyone was there. I also loved the smell of the air. It smelled fresh and clean every day.

Nice property, excellent staff. My wife and I plan to return.

The five pools, and the restaurants were also nice.

This property had the best beach by far south of the marina. Very clean and had great staff.

Beautiful view and private beach made time by the water enjoyable! Non motorized sports were hard to track people down for service.

I loved the location and private beach. I liked that you can get service at any part of the hotel. Staff is so hospitable.

Carretera Barra de Navidad Puerto Vallarta JAL

Hotel highlights

  • Close to Playa de los Muertos
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located in South Shore Hotel Area within a mile (2 km) of Playa de los Muertos, Hyatt Ziva Puerto Vallarta - All Inclusive is within 2 miles (3 km) of other popular sights such as Olas Altas Street. This 335-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.


Dining

There are ample dining options with 4 onsite restaurants, including Casa Grande, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 335 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and bathrobes. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

Guests of Hyatt Ziva Puerto Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a fitness center. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a spa tub, an outdoor tennis court, and a business center.

Room options

King

1 King Bed | Sleeps 3

One Bedroom Plunge Pool Suite King

1 King Bed | Sleeps 3

Club Ocean Front Hot Tub Double

2 Double Beds | Sleeps 5

Club Ocean Front Hot Tub King

1 King Bed | Sleeps 4

Guest reviews for Hyatt Ziva Puerto Vallarta - All Inclusive

Everyone (61) Couples (27) Family (20)
5
Partner Couples

Staff were outstanding. The overall facility offered a very relaxing environment on their beautiful beach.

By on Apr 25, 2021

Review comment responded on Apr 26, 2021

Dear Guest, It is kind of you to share such positive comments regarding your recent stay at our resort. Thank you for your visit and we look forward to welcoming you back soon.... To your Home far away from Home. With Service from the Heart,

5
Partner Couples

This was our first time here at Hyatt Ziva, we had been in Puerto Vallarta through cruises. Our time here at the hotel was beyond our expectations. Starting with the location with the view of the ocean and sandy beach with palm trees and the beautiful flowers on the property. Our room was spacious, comfortable and very clean. It was all inclusive and had a variety of food choices and restaurants. We tried them all and loved them all. Loved the baristas that made our specialty coffee drinks that we are used to being from Seattle, to the afternoon taco bar! The food at the restaurants were gourmet quality and were excellent, especially their ceviche! Most of all that made this a wonderful vacation and celebration was the staff! Everyone was so nice and helpful in ALL categories. A shoutout to Suzanne at VivaZ Buffett for helping me celebrate my husband's birthday brunch and yes the dinner staff at MelanZane help with his continued celebration! Carlos Gutierrez at Casa Grande restaurant was very helpful to us throughout our stay. We loved how Sergio and other staff took care of us at the BlaZe restaurant, and the view there was best you can ask for. The food servers that brought us ice, food and morning coffee to the room were very prompt and polite. The beach was so beautiful there with multiple choices of beach or pool lounges, multiple pools! Hot tubs the size of pools as well. They had a swim up bar pool that was really cool. We loved this place and will be back!

By on Apr 15, 2021

Review comment responded on Apr 24, 2021

Dear Guest, Thank you very much for having visited us and spent an excellent stay with us, it is very grateful to know that you enjoyed your vacation to the fullest. At Hyatt Ziva Puerto Vallarta, we like to offer unforgettable experiences trying to exceed the expectations of our guests with details such as the warm service from our associates, our comfortable facilities and our wonderful beach. Our goal is to become the preferred all-inclusive resort in our destination, delivering fantastic vacation experiences. Know that we will be waiting for you to come back to this, your home in Puerto Vallarta, and be surprised once again by this little piece of paradise. With Service from the Heart,

3
Everyone

By on Apr 14, 2021

Review comment responded on Apr 24, 2021

Dear Guest, Thank you for your visit at Hyatt Ziva Puerto Vallarta, we appreciate your rating, the voice of our guest is very important for us, it makes us improve our daily operation, I really hope you can give us a second chance to serve you in a near future, here at your second home in Puerto Vallarta. With service from the Heart.

5
Family Family with small children Partner Couples Friends

The hotel was very great at COVID precautions. Our family felt safe and clean at all times. The staff at the hotel was fantastic, very friendly and dedicated to making your stay perfect!

By on Mar 22, 2021

Review comment responded on Mar 23, 2021

Dear Guest, It was an honor to host you at Hyatt Ziva Puerto Vallarta. We are thrilled to know that we exceeded your expectations in general and your experience was memorable as a result of our high quality standards, fascinating facilities and the personalized service provided by our valuable staff. Thank you very much for your preference and we are looking forward to welcome you back to your home far away from home. With Service from the Heart,

5
Partner Couples

I liked everything except the lack of any business news like Fox Business or CNBC.

By on Feb 21, 2021

Review comment responded on Mar 8, 2021

Dear Guest Thank you again for your feedback and your visit to our resort. We hope you will visit us again so that you can enjoy a memorable and flawless stay.

5
Family

Todo es exelente, el personal muy educado y agradable, el hotel es limpio

By on Jan 25, 2021

Review comment responded on Jan 25, 2021

Estimado Huesped, Gracias por sus recomendaciones. Esperamos darle la bienvenida de nuevo para ofrecerle otra experiencia Hyatt Ziva en esta su nueva casa en Puerto Vallarta Servicio del corazón,

5
Partner Couples

Staff was very helpful and hospitable. Great food and menu. Safe, clean, and fantastic location. Definitely a thumbs up in all categories.

By on Jan 21, 2021

Review comment responded on Jan 25, 2021

Dear guest, We appreciate your loyalty and look forward the opportunity to welcome you back for a pleasant and memorable stay in our beautiful resort. With service from the Heart,

5
Family with small children

The staff here is amazing! We travelled with a 9 month old and they made it as easy as possible for us, like getting formula delivered to us at a reasonable rate. We had the best time and felt very welcomed. We would recommend this hotel to anyone coming to puerto Vallarta.

By , from Dallas, Texas on Jan 10, 2021

Review comment responded on Jan 11, 2021

Dear Ermira, It was an honor to host you at Hyatt Ziva Puerto Vallarta. We are thrilled to know that we exceeded your expectations in general and your experience was memorable as a result of our high quality standards, fascinating facilities and the personalized service provided by our valuable staff. Thank you very much for your preference and we are looking forward to welcome you back to your home far away from home. With Service from the Heart,

4
Friends

Place is pretty nice. Staff was great, every Single person was nice and helpful. Not in love with the beach, lots of waves. Pool was nice and I like that they fallow guidelines when it comes to face coverings and sanitizing your hands before entering the restaurant, hotel.

By , from New Jersey on Dec 9, 2020

Review comment responded on Dec 9, 2020

Dear Lina, I am so happy to learn about your pleasant stay at our resort. We are already looking forward to your return in the years to come, our slice of Paradise awaits! With Service from the Heart

4
Family

Love the pool area. Didn't lijke the rooms. The property needs updating done

By , from Pasadena, California on Nov 29, 2020

Review comment responded on Dec 3, 2020

Dear Melanie, Thank you for sharing your thoughts and your suggestions, we really appreciate the voice of our guest. We look forward to the opportunity of welcoming you back so that you can enjoy again the Hyatt Ziva experience at this unique resort. With Service from the Heart,

Hyatt Ziva Puerto Vallarta - All Inclusive

Carretera Barra de Navidad, Puerto Vallarta, JAL 48390
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