We had a great time at Hyatt Ziva! Sure it could use an update but the property location, views, service and food were excellent.
This was the loveliest vacation I’ve ever had. The staff at Hotel Ziva goes so far out of their way to to take care of their guests. it is something I have truly never seen before. The food was excellent. The staff was remarkably well trained and kind and they all obviously liked their jobs. There was an endless amount of fun to be had at this place on my eight day vacation. It is clean and it was safe and the price is fabulous for what you get. I will be back again and again and again. My hat is off to Christopher who went out of his way every day to recognize my daughter and me and make sure we were taken care of.
Food and staff were great.
The staff is beyond kind going above and beyond for their guests. The property have a private beach and NO pestering you constantly about Timeshares! The food is delicious with the exception of 'Blaze' which was absolutely gross. I overheard a few other guests saying the same thing. That being said, they're So many Other options it barely phased me. I refuse to stay anywhere else! I'm already planning a return visit!
It was a very nice small resort with excellent food and a beach that’s pretty much private for guests to enjoy. The staff was very nice and helpful.
The service was excellent as well as the location and food quality and options. The pureza asian themed restaurant was our favorite. Big shout out to Abraham, Hector and a
Very friendly resort very clean food was good
Essentially a private beach with the rock outcroppings on either side. The staff was very friendly and helpful. Always checking to make sure the things were good. Overall a beautiful facility. It could stand to have a few more pools that were not directly adjacent to the main walking paths and outside the buffett. Checkin and Checkout were super simple and the entire vacation went without issue. Cab rides to town run about 7 USD which makes shopping on the Malecon easy and convenient.
We enjoyed the private beach area, the views and environment was really nice and staff were helpful and accommodating
Great staff and very attentive!
Been staying here three years and this year was by far the worst they totally treated me so wrong this time and I paid so much more then the previous years was very unhappy this time
We had fun and it was a great experience and a wonderful vacation. Everything was good starting the hotel, customer service, the food, drink and ...
The perfect combination of ocean and pools. Great Staff. Good Food. fun entertainment. Overall, a wonderful vacation in a relaxing, fun atmosphere.
Great location on a private beach with beautiful view. The staff is extremely nice and that’s about all the good things that I can say about this hotel unfortunately.the hotel is food options at lunch are not good and the property itself is in bad need of remodeling as everything looks like it’s falling apart. We stayed in a ocean view swim out room the closet shelves had thick dust layers and the sliding door in the bathroom was broken. There was a nice shower but only one shower head was working out of 2. The sun beds outside are nice but one was broken so we couldn’t use it. The hotel is very popular for weddings so be aware that if your room is next to anyone from a wedding you will not sleep at night! The rooms are not insulated well so you can’t sleep until the room next to you stops to party or even watch tv! I called the front desk to complain and they told me that they will take care of the loud noise at 2am and the only thing that happened was that they sent room service to deliver them more food! This hotel have great potential and it’s unfortunate that this is how it’s managed.
The property is BEAUTIFUL to say the least and the food was delicious! The club rooms is where we stayed and it was amazing. Never staying anywhere else when we go back!
Beautiful views, all staff members were friendly but Jose in the pool area was great and food was amazing.
It was my wife and I first time going to this hotel. We going to Puerto Vallarta every year for vacation and this hotel was pretty awesome. We really enjoyed the sports bar which is something I have never seen at a hotel in this area so far. There are plenty of restaurants to choose from including Asian, Italian and Mexican
The staff treats their guests like royalty. They promptly greeted us and took our luggage to our room when we arrived, We were also given cold washcloths and champagne at check in. The restaurants were wonderful, the spa was amazing and we loved the private beach. There is so much entertainment as well. Hands down, this is our favorite resort to vacation! We made several trips to this resort when it was known as Dreams. It’s now a Hyatt (Ziva). We can’t wait to go back!
Staff was exceptional in both service and attitude. Very good security at gate keeping track of guests coming and going. Very good covid practices.
Located in South Shore Hotel Area within a mile (2 km) of Playa de los Muertos, Hyatt Ziva Puerto Vallarta - All Inclusive is within 2 miles (3 km) of other popular sights such as Conchas Chinas Beach. This 335-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a restaurant.
This property is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
All 335 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and LED TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and slippers. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
Guests of Hyatt Ziva Puerto Vallarta - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a sauna, a spa tub, and an outdoor tennis court.
We had a great time at Hyatt Ziva! Sure it could use an update but the property location, views, service and food were excellent.
This was the loveliest vacation I’ve ever had. The staff at Hotel Ziva goes so far out of their way to to take care of their guests. it is something I have truly never seen before. The food was excellent. The staff was remarkably well trained and kind and they all obviously liked their jobs. There was an endless amount of fun to be had at this place on my eight day vacation. It is clean and it was safe and the price is fabulous for what you get. I will be back again and again and again. My hat is off to Christopher who went out of his way every day to recognize my daughter and me and make sure we were taken care of.
Dear Barbara Thank you for your comments that are so valuable for us, we are so happy and glad that you have a great time during your stay with us. Thank you so much for your preference and we let know to our staff your amazing review .We hope to see you soon. With Service from the Heart.
Food and staff were great.
Dear Byung: Thank you so much for take the time to give us your feed back and we are so glad that you had a great stay with us! We hope to see you soon in a near future. With Service from the Heart!
The staff is beyond kind going above and beyond for their guests. The property have a private beach and NO pestering you constantly about Timeshares! The food is delicious with the exception of 'Blaze' which was absolutely gross. I overheard a few other guests saying the same thing. That being said, they're So many Other options it barely phased me. I refuse to stay anywhere else! I'm already planning a return visit!
Dear Kristi We highly appreciate your observations to gauge ourselves on how successful we are in delivering great guest experiences. On another note, it is disappointing that we did not offer you the high level of quality in our food that you were expecting especially in blaze restaurant, we are going to report this situation with the areas involved to improve the service to our guests. Our goal is to provide fantastic vacation experiences and I am sorry that we fell short. It will remain our desire to welcome you back and offer you the excellent service that is indicative of our resort. With the Service from the Heart,
It was a very nice small resort with excellent food and a beach that’s pretty much private for guests to enjoy. The staff was very nice and helpful.
Dear Maurice; Thank you very much for visiting and spending an excellent stay with us, it is very gratifying to know that you enjoyed your vacation to the fullest. At Hyatt Ziva Puerto Vallarta, we like to offer unforgettable experiences trying to exceed the expectations of our guests with details such as the warm service from our associates, our comfortable facilities and our wonderful beach. We care a lot about offering unforgettable experiences for everyone, that's why we offer a wide variety of activities to do here at our hotel, because our philosophy is to go beyond what an all-inclusive hotel offers and exceed expectations of any guest. Know that we will be waiting for you to come back to your home in Puerto Vallarta, and be surprised once again by this little piece of paradise. With Service form the Heart,
The service was excellent as well as the location and food quality and options. The pureza asian themed restaurant was our favorite. Big shout out to Abraham, Hector and a
Dear Jeffrey; Thank you for taking the time to share with us your experience at our resort; it is a pleasure to read that you had an excellent stay. What we are most proud of is the service and sincerity of our staff. We have a wonderful group of associates who welcome guests with “Service from the Heart”, and truly make our guests feel at home. Thank you for sharing your thoughts and your suggestions, we really appreciate the voice of our guests. We look forward to the opportunity of welcoming you back so that you can enjoy the Hyatt Ziva experience at this unique resort. With Service from the Heart
Very friendly resort very clean food was good
Dear Evert; We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Hyatt Ziva Puerto Vallarta. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future. With Service from the Heart,
Essentially a private beach with the rock outcroppings on either side. The staff was very friendly and helpful. Always checking to make sure the things were good. Overall a beautiful facility. It could stand to have a few more pools that were not directly adjacent to the main walking paths and outside the buffett. Checkin and Checkout were super simple and the entire vacation went without issue. Cab rides to town run about 7 USD which makes shopping on the Malecon easy and convenient.
Dear David; We appreciate you providing feedback on your stay with us. Happy to hear that overall you had a great time and enjoyed it. Thank you for your observations regarding our food options and the condition of the room, the voice of our guests is very important for us, it helps us improve in our daily operation. Thank you once again for your comments. We look forward to welcoming you back on your next vacation to Hyatt Ziva Puerto Vallarta. With Service from the Heart,
We enjoyed the private beach area, the views and environment was really nice and staff were helpful and accommodating
Dear Lisa; Thank you for choosing Hyatt Ziva Puerto Vallarta as your host and taking the time to share your experience with us. We are glad you found the view that characterizes every suit of our resort to be breathtaking. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you a truly wonderful and memorable experience. With Service from the Heart,
Great staff and very attentive!
Dear Steven; Thank you for taking the time to share with us your experience at our resort; it is a pleasure to read that you had an excellent stay. What we are most proud of is the service and sincerity of our staff. We have a wonderful group of associates who welcome guests with “Service from the Heart”, and truly make our guests feel at home. Thank you for sharing your thoughts and your suggestions, we really appreciate the voice of our guests. We look forward to the opportunity of welcoming you back so that you can enjoy the Hyatt Ziva experience at this unique resort. With Service from the Heart,
Dear Jeanna We appreciate your feedback following your stay at our beautiful resort. We are happy that you enjoyed the location, food, view and the attentive service from our staff.We look forward to welcome you back and offer you another wonderful stay. With the Service from the Heart,