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Recent guest reviews

The only nice rooms are the ones with ocean view.

Great location but needs a little up dating, shower would run to cold water then stop and then continue not a big deal just figured plumbing needs updating

It was average. Front desk not friendly. Can not have guest come to your room.

Friendly staff and beautiful grounds. The location was perfect for what I like to do.

Service was excellent and hotel was very secure and clean

This property should’ve been renovated thirty years ago. The rooms are centered around the courtyard. The constant drone of children screaming Marco Polo echoes throughout the courtyard from 9 AM to 10 PM. The rooms are dingy and damp. The maid service would come around 5 PM every day and is greatly lacking quality control or supervision because every day there was something clearly wrong. One day they forgot to give me towels, the next day they forgot to clean my bathroom, the next they never showed up etc...many of the towels were thread barren, The night manager was a machismo arrogant jerk who had horrible customer service. The staff lacks training. Don’t even think about having a guest stop by. Not even to stop by and say hi. It’s like a youth hostel or dormitory. The only thing This place has going for it is it central location. It’s prime for redevelopment.

The location was very good. Staff were very friendly and accommodating. Food was excellent at the restaurant.

Hotel in a nice location pool had grease build up all around top tiles needs some attention. room smelled like mildew very bad my clothes all had the smell even when I got home. the ac never cooled the room below 78 It would not take much to make this place great.

When you walked in use to feel like home, no more. We use to get a free drink ticket, for the last 25 years when we checked in, no more. When you come back to the same place year after year you don't expect favors or special treatment, but I don't feel like they cared if we came back or not. But, the staff that is still left are so nice and you can tell they are just managed differently now. Kind of sad :(

People we're very nice. ONE OF THE roof floors was leaking so they were working on it for a couple of days.

Location can't be beat. You can walk everywhere, and there is beach access. The hotel has its own area where they will set you up with a lounge chair, umbrella, and little table, and the waiters will bring anything you want, including 2 for 1 drinks all day. There are several pools, including an adults only pool, and the security is very good at keeping the kids out of it. There are loads of vendors on the beach, but just say no thank you and they will go away. They are everywhere in PV, so this doesn't reflect on the hotel. Only down side is that it is a large hotel and there are lots of families and kids, so maybe not ideal for a relaxing adult vacation, but it didn't really bother us. I stayed in room 412, on the top floor with a fantastic balcony. Partial ocean view, but enough to watch sunsets at night or just relax on the chaises. Room is on the smaller side, but you don't go to the beach to spend time in your room. Room was very clean, lots of towels, and comfortable firm bed. Staff were all great and super friendly.

We liked everything the room the pool and especially the staff. We couldn’t have had a better time

Olas Altas 380 Puerto Vallarta JAL

Hotel highlights

  • Steps from Playa de los Muertos and Olas Altas Street
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Romantic Zone, Playa Los Arcos Hotel Beach Resort & Spa is next to popular attractions like Playa de los Muertos and Olas Altas Street. This 175-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and a restaurant.


Dining

Enjoy a bite to eat at Mi Pueblito, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to noon.


Rooms

Playa Los Arcos Hotel Beach Resort & Spa's 175 rooms provide minibars, free local calls, and safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards are also available.


Property features

Guests of Playa Los Arcos Hotel Beach Resort & Spa have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this beach resort include free WiFi in public areas, conference space, and a terrace.

Room options

Superior Room, Partial Sea View

2 Double Beds | Sleeps 4

Superior Double Room

2 Double Beds | Sleeps 4

Superior Single Room

1 King Bed | Sleeps 2

Superior Premium

2 Double Beds | Sleeps 4

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (58) Couples (10) Family (10)
4
Partner Couples

The only nice rooms are the ones with ocean view.

By , from Colorado on Oct 28, 2020

Review comment responded on Nov 3, 2020

Dear Ivan We appreciate your visit to our resort, I will gladly share your comment and recommendation, having a magnificent location makes us a very convenient hotel for any need, thank you for giving us your review, we hope to have the opportunity and the honor to serve you again. Cordially

4
Partner Couples

Great location but needs a little up dating, shower would run to cold water then stop and then continue not a big deal just figured plumbing needs updating

By on Mar 23, 2020

Review comment responded on Mar 26, 2020

Dear Anonymous Thank you very much for taking the time to provide us feedback regarding your recent stay at our resort. We strive to provide every guest exceptional service, facilities and amenities. Therefore your comments are extremely valuable to us so we may focus on areas of improvement. Cordially

3
Friends

It was average. Front desk not friendly. Can not have guest come to your room.

By , from Austin Texas on Mar 10, 2020

Review comment responded on Mar 21, 2020

Dear Jgm We appreciate you for staying at Playa Los Arcos and for giving us your thoughts about your recent visit. For your own safety and that of our other guests, it is important to respect the regulations for the use of a non-guest room. We appreciate you continue to give us your preference and continue to be our guest who enjoys the complete security and tranquility of our property. Sincerely

5
Everyone

By on Mar 6, 2020

Review comment responded on Mar 21, 2020

Dear Anonymous Than you for your visit and your prreference. Cordially

5
Everyone

Friendly staff and beautiful grounds. The location was perfect for what I like to do.

By on Feb 13, 2020

Review comment responded on Feb 24, 2020

Dear Anonymous Thank you for the positive review about our hotel location. We work hard every day to be a great place to stay and are so glad you had a good time, We are happy to hear that you enjoyed our location and that our staff was great. Hope to see you soon when back. Sincerely

5
Partner Couples

Service was excellent and hotel was very secure and clean

By on Feb 13, 2020

Review comment responded on Feb 24, 2020

Dear Anonymous What amazing review Thank you for such kind words about our hotel and team. We work very hard to make sure each guests experience is a great one and that starts with having the right staff to deliver on that promise. Sincerely

5
Everyone

By on Jan 21, 2020

Review comment responded on Jan 26, 2020

Dear Anonymous We appreciate you for staying at Playa Los Arcos and for rating us about your recent visit. Cordially

1
Everyone

This property should’ve been renovated thirty years ago. The rooms are centered around the courtyard. The constant drone of children screaming Marco Polo echoes throughout the courtyard from 9 AM to 10 PM. The rooms are dingy and damp. The maid service would come around 5 PM every day and is greatly lacking quality control or supervision because every day there was something clearly wrong. One day they forgot to give me towels, the next day they forgot to clean my bathroom, the next they never showed up etc...many of the towels were thread barren, The night manager was a machismo arrogant jerk who had horrible customer service. The staff lacks training. Don’t even think about having a guest stop by. Not even to stop by and say hi. It’s like a youth hostel or dormitory. The only thing This place has going for it is it central location. It’s prime for redevelopment.

By on Jan 6, 2020

Review comment responded on Jan 13, 2020

Dear Anonymous We are disappointed to receive comments like yours but it fills us with courage to redouble our effort in working in areas of opportunity where without a doubt your comments move far from our final goal of satisfied customers, we offer our most sincere apologies for the facts and so unfortunate the failure night service staff give us the opportunity to assist you again and improve your experience. Cordially

4
Everyone

By on Dec 19, 2019

Review comment responded on Jan 6, 2020

Dear Anonymous We appreciate you for staying at Playa Los Arcos and for rating us,I do hope that you will allow us to welcome you back and give us another opportunity to make it up to you. Cordially

5
Family

The location was very good. Staff were very friendly and accommodating. Food was excellent at the restaurant.

By on Dec 11, 2019

Review comment responded on Jan 6, 2020

Dear Anonymous Thank you for taking the time to complete a review on your recent stay while visiting our resort. We are delighted that you enjoyed our cuisine, your comments we will certainly be communicated to our team. We also appreciate your comments about our staff, We are very happy that you enjoyed your stay overall and would love to welcome you back during future visits to This Awesome City of PV. Cordially

Playa Los Arcos Hotel Beach Resort & Spa

Olas Altas 380, Puerto Vallarta, JAL 48380
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