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Recent guest reviews

The property was beautiful. The food was very good. The staff was very friendly. We would like a newer room when we visit again next year. Overall, we loved our vacation at the hotel.

Great hotel for price and location. Excellent buffet for all inclusive. Great deal

Second time staying here and you can't beat the location or staff friendliness.

I liked the environment, service and how clean the room were. The staff was attentive to your needs. I was so happy that all inclusive included alcohol beverages.

The location was nice and view was spectacular, when we 1st checked in we were given a room, door facing the street was very loud and unable to sleep we ask to be moved and they moved us to a master suite which was very accommodating pool area was nice employees were friendly would probably go back again when it’s not that crowded

Great location, rooms and bathroom are small. Bed and pillows were comfortable. Restaurant on site, large pools, and lots of restaurants and shops within walking distance.

When we arrive give me a different room , no the one that I paid with ocean view , but the next day they chance it and was way better. We like the hotel so much because is in a great area, passing the malecón in the romantic zone , before playa los muertos and there is so much restaurants, bars, coffee shop, stores, galleries, artesanías, pharmacies, etc; around the hotel, great place to stay, easy to get a taxi or a bus, you can walk safe, the pools great for adults and kids, the hotel has only one restaurant give you the 3 options (breakfasts, buffet, lunch and dinner) but is good and you have a second opción there with a bistro restaurant “Mar y Tierra”with a great view, we recommended to Visit, we will come back near future to this hotel again

I love this hotel, I always stay here because I like to be near the malecon and have more of a local experience. I always eat at local restaurants so I can’t speak much for the food here. The pools are ok but they can get a little crowded, the beach is awesome though.

It's a good location: a lot of restaurants and shops around. The food was good, some issues with bugs and birds flying around and trying to eat something from the buffet in the main restaurants. Some utensils were missing when the buffet was served. Fans helped with bugs and birds but they were sometimes off, sometimes on, not consistent. There was a leak on the ceiling in the main restaurant that was dripping and some paint was peeling off in a couple of places, the evening show was nice but a little bit off the schedule (15-30 minutes difference). The room was clean and nice.

So far one of the best places to stay in pv location and hotel it's very convenient at excellent price

Best place to start loved everything about it

How close it is to everything

Everything about the stay was amazing. From the location to the buffet.

The pool is HOT and not at all refreshing. Boiling hot water is fed into the pool via pipes that you can't even stand near. Conversely, there was no hot water in the shower in our 4th floor room. Do NOT get the breakfast tickets for $12 each - it is not worth it to fight for sludgy food at the buffet with dozens of other people, and the coffee is awful. There are plenty of good breakfast/coffee options within walking distance. We did not try other meals but expect the same goes for those meals as well. Our room had a very nice view, good a/c and the beds were comfortable. It could have used some tableside lamps (there was only overhead lighting) and some kind of ventilation for the bathroom. Fixtures were outdated but functional. The staff that work for tips are predictably friendly and outgoing but the front desk staff is not. They gave us no orientation to the hotel or its amenities when we checked in.

This location is outstanding, on the beach, in Zona Romantica, and you can walk to so many restaurants. The beach situation is good, with plenty of chairs and umbrellas. The grounds are nice enough, I really don't have any complaints there, and although it was my first time here, it appeared they had made some recent investment in the restaurants and the spa. The rooms were a big let down. We had a room with a balcony, overlooking the road, with a partial ocean view. The issue is, there is a lot of noise on the street and the sliding glass door was original from whenever this place was built and it had huge gaps around it, so we felt like we were out on the street in the middle of the noise while trying to sleep. I get that street noise is going to exist in this location, it would just be good to have some sort of barrier. After the street noise finally died down, we were treated to the sounds of dishes clanging every morning from about 3-5 am, getting ready for breakfast in the restaurant, I suppose. I can't say it was a restful trip. Beyond that, the room is just very old and worn, and small. We both hated the room and found we would stay out having more drinks than we really needed at night to avoid going back. The furniture is worn, the bathroom is beat with broken tiles and grime in the corners. I am not a really high maintenance guest, but these rooms were beneath me. I am really surprised at the good reviews.

Loved how the hotel was right on the beach in the culture-rich romantic district with so many restaurants to choose from.

I feel like the hotel false advertise its apperience. the real place is way different than the pictures.

Nice

Great mini vacation! staff was amazing

Olas Altas 380 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Romantic Zone, Playa Los Arcos Hotel Beach Resort & Spa is next to Olas Altas Street and Playa de los Muertos. This 160-room, 3.5-star hotel has 3 outdoor pools along with a full-service spa and a restaurant.


Dining

Enjoy a bite to eat at Mi Pueblito, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:30 AM to noon.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, free local calls, and safes.


Property features

Guests of Playa Los Arcos Hotel Beach Resort & Spa have access to a full-service spa, 3 outdoor pools, and a children's pool. Self parking is available for MXN 50 per night. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this beach hotel include free WiFi in public areas, conference space, and a terrace.

Room options

Superior Room, Partial Sea View

2 Double Beds | Sleeps 4

Superior Double Room

2 Double Beds | Sleeps 4

Superior Single Room

1 King Bed | Sleeps 2

Superior Premium

2 Double Beds | Sleeps 4

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (24) Couples (17) Family (18)
4
Friends

The property was beautiful. The food was very good. The staff was very friendly. We would like a newer room when we visit again next year. Overall, we loved our vacation at the hotel.

By on Nov 24, 2022

Review comment responded on Nov 24, 2022

Dear Michelle Reyes. Thank you very much for choosing us to enjoy an incredible vacation in the company of your family, for us the most important thing is to make your visit a unique experience, through our incredible service, excellent dishes, drinks and environment created specifically to make your visit complete. We continue working on the remodeling of rooms, we hope that the next year that you visit us you can enjoy one of them.We would love to welcome you again and create unique memories during your stay.Sincerely, General Manager.

5
Friends

Great hotel for price and location. Excellent buffet for all inclusive. Great deal

By , from Concord on Nov 12, 2022

Review comment responded on Nov 14, 2022

Dear Ricardo, thank you very much for choosing us as hosts and taking the time to tell us about your experience during your stay, it makes us very happy to know that we met your expectations in addition to enjoying a pleasant stay, and the dishes that our team of cooks prepares with so much love every day.We hope to have the opportunity to welcome you again very soon and surprise you with improvements and remodeled rooms.Sincerely, General Manager.

4
Partner Couples

Second time staying here and you can't beat the location or staff friendliness.

By , from Richwood on Sep 17, 2022

Review comment responded on Sep 21, 2022

Dear MichaelWe want to thank you for your valuable comment, as well as for the trust you give us by choosing us as your first option when visiting this beautiful port.We take this opportunity to inform you that were working on remodeling the rooms to make them more comfortable for you.We hope to see you very soon and receive you with the kindness and warmth that characterizes us.Sincerely, General Manager.

5
Family

I liked the environment, service and how clean the room were. The staff was attentive to your needs. I was so happy that all inclusive included alcohol beverages.

By on Jul 28, 2022

Review comment responded on Jul 30, 2022

Dear Rosendo Thank you for taking the time to share your comment with us, we are so glad to read that you enjoyed of our excellent All-inclusive plan and that all our services was up your expectative but above all that our staff was very attentive and friendly. We look forward to welcome your soon again. Sincerely

3
Family with small children

The location was nice and view was spectacular, when we 1st checked in we were given a room, door facing the street was very loud and unable to sleep we ask to be moved and they moved us to a master suite which was very accommodating pool area was nice employees were friendly would probably go back again when it’s not that crowded

By , from FONTANA on Jul 12, 2022

Review comment responded on Jul 18, 2022

Dear Rodolfo Perez Thank you for taking the time to share your feedback, it’s very pleasant to hear that you enjoyed of our excellent location and spectacular view especially that all our staff was helpful to make your stay more pleasant. We really appreciate your visit and we look forward to welcome your soon again. Sincerely

4
Family

Great location, rooms and bathroom are small. Bed and pillows were comfortable. Restaurant on site, large pools, and lots of restaurants and shops within walking distance.

By , from Livermore on Jul 3, 2022

Review comment responded on Jul 4, 2022

Dear Ruth Thank you for taking the time to share your comment, we are sorry to hear that our bathroom seemed you small. However we are happy to know that you enjoyed of our excellent privileged location near by everthing the best that Puerto Vallarta has to offer. Thank you for your visit. Sincerely

5
Family

When we arrive give me a different room , no the one that I paid with ocean view , but the next day they chance it and was way better. We like the hotel so much because is in a great area, passing the malecón in the romantic zone , before playa los muertos and there is so much restaurants, bars, coffee shop, stores, galleries, artesanías, pharmacies, etc; around the hotel, great place to stay, easy to get a taxi or a bus, you can walk safe, the pools great for adults and kids, the hotel has only one restaurant give you the 3 options (breakfasts, buffet, lunch and dinner) but is good and you have a second opción there with a bistro restaurant “Mar y Tierra”with a great view, we recommended to Visit, we will come back near future to this hotel again

By on Jul 3, 2022

Review comment responded on Jul 4, 2022

Dear Maria Thank you for taking the time to share your feedback, it’s very pleasant to hear that you enjoyed of our excellent privileged location but above all that our staff was very helpful to make your stay more pleasant. We really appreciate you comment and we look forward to welcome you soon again. Thank you for your visit. Sincerely

4
Family with small children

I love this hotel, I always stay here because I like to be near the malecon and have more of a local experience. I always eat at local restaurants so I can’t speak much for the food here. The pools are ok but they can get a little crowded, the beach is awesome though.

By on Jun 29, 2022

Review comment responded on Jun 29, 2022

Dear Fernando Thank you for taking the time to share your comment with us, it's very pleasent to know that you enjoyed stay with us and our excellent privileged location but specially that you loved our Hotel. we really appreciate a lot you visit. Sincerely

4
Family with small children

It's a good location: a lot of restaurants and shops around. The food was good, some issues with bugs and birds flying around and trying to eat something from the buffet in the main restaurants. Some utensils were missing when the buffet was served. Fans helped with bugs and birds but they were sometimes off, sometimes on, not consistent. There was a leak on the ceiling in the main restaurant that was dripping and some paint was peeling off in a couple of places, the evening show was nice but a little bit off the schedule (15-30 minutes difference). The room was clean and nice.

By on Jun 19, 2022

Review comment responded on Jun 30, 2022

Dear Olga Thank you for taking the time to share your feedback, we are very happy to know that you enjoyed your stay at our hotel, especially our excellent location, room and our night show. However, we are very sorry for what you said about the birds in our restaurant area, I assure you that we will work to be more careful and have safe in that area. Thank you for your comment and visit. Sincerely

4
Family with small children

So far one of the best places to stay in pv location and hotel it's very convenient at excellent price

By on Jun 7, 2022

Review comment responded on Jun 11, 2022

Dear Gamaliel Thank you for taking the time to share your comment, it’s very pleasant to know that you enjoyed of all our services and that all was up your expectative. We really appreciate mucho your comment. Thank you for your visit Sincerely

Playa Los Arcos Hotel Beach Resort & Spa

Olas Altas 380, Puerto Vallarta, JAL 48380
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