Superior Single Room
from $68
Playa Los Arcos Hotel Beach Resort & Spa
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 260 reviews
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Recent guest reviews
My wife and I stayed at the Los Arcos for 5 nights. We were upgraded upon arrival to an ocean front room for a modest price. Staff is OK but I think a bit under staffed. The one waiter serving drinks outside had to service the beach and 2 pools which led to slow service ordering and getting our drinks in a timely matter. I felt sorry for the poor guy. Hotel has great location in Zona Romantica with lots of restaurants and bars with in walking distance. Overall nice stay there.
This hotel is right on the beach, with the board walk "Malecon" as a foot step. Playa los arcos hotel is a busy establishment catering not only to foreigners but also local tourist. Local restaurants and shops are all within walking distance, rental car not needed for this location, shuttle works just fine.
Our room was hot the first night because we didn't know our air conditioner wasn't running properly. I explained the problem to the staff and they were there in 5 minutes, had the AC cleaned and serviced and running fresh in 10 minutes. Very friendly and accommodating, helpful in recommendations of local hot spots!
I love Vallarta it was my first time traveling alone and the people at the hotel make you feel like home. The restaurant has a beautiful view and the pools was made for everyone to enjoy.
This is one of the best hotels I've stayed at in Mexico. Nice staff, fun to be at the beach
We just love it here like coming home each year we come! Just got back this made # 10 for us we love it! We always great ocean front rooms that's the best !
Have stayed at all 3 of their properties many times over the past 10 years The location is terrific and kept in good condition but this time the service was disappointing even for a budget hotel. Don't let the check in staff charge you for what you booked they try to add $25 or $35 a night to make any changes even to get the 2 beds you reserved online. I have almost always booked on Orbitz and had good rooms but there are a few bad ones here. It's a nice, clean, local Mexican property in great location. Management may have changed, the staff seems unhappy and unhelpful generally. I have never seen them with enough check in staff at peek times although they have staff everywhere doing stuff. I hope the management sees this and makes changes to the service since I do love these properties. Would be disappointing to start using Airbnb or the many condos in the area. Still looking forward to my next trip.
This was our second stay at Playa Los Arcos and it was fabulous! The staff are friendly, the rooms are clean. Most rooms have an ocean view. The pool area is nice and we never were without a chair. You can't beat the all inclusive option. We used it for drinks, breakfast, lunch and snacks. We chose to dine out as there are literally hundreds of places to eat in old town and the food is to die for! The location is perfect -- beach, Malecon, shopping all just steps away. Love this hotel!
Checking in was easy, room small but nice, big bed, very clean. Loved the amazing view to the pool which also had a view of the beautiful ocean, at night very quiet. I loved it. Very close to shops, restaurants and the best the beach at the back of the hotel .... great experience. I will of course recommend it to anyone to stay here. Smoke free, family friendly... would love to stay at this hotel if coming back.
Remember, this is an old hotel and is not going to have the amenities of some of the new large resorts. The offset is the great location within walking distance to many restaurants, shopping, and other services. Our room was a superior double, located on the 3rd. floor. We had a nice view of the pool area and a slight ocean view. The room was not large, but was perfectly adequate for the amount of time we spent in it (basically sleeping) during a 7 night stay. The room furnishings and bathroom were worn and dated, however, very clean. We did the all inclusive and even though we ate most dinners off site, we felt it was a good value, based upon the all day availability of the buffet, beach/pool "fast food", and the drinks (does not include top shelf brands). We usually ate breakfast and some lunches at the buffet, and it was good for buffet fare. We especially enjoyed the restaurant's location overlooking the beach and water. It was very pleasant to stop in during the day or evening for drinks and snacks. There was nightly entertainment which was of average resort quality. The home made churros on Fiesta night were yummy! We utilized the spa services and found them to be reasonably priced (compared to other hotels/resorts) and the technicians were very pleasant and skilled. Service was not outstanding, but we never had bad service either. We made sure to tip all of the staff that provided service to us.
This is an older, but well maintained, hotel right on the beach. Our room had a view of the courtyard, with a balcony with chairs, and a table. We did not take meals on site. The hotel is located on the main street of the zone, with many interesting restaurants and shops near by.
Room was next to the maids storage room. Noise and loud talking. The refrigerator compressor made a loud pop every time it turned on. Tiny bathroom.
Great walkable location to restaurants, bars and downtown. The all inclusive is a great deal, food and drinks are very tasty. Hotel staff in very friendly and helpful. I've been coming here for years and they keep improving the hotel every year, I'm excited to see what will be new next year! Magda-concierge, Marta-front desk, Lupita-breakfast cook extraordinaire, Betulio-waiter, Lupita-maid are just a few of the staff that made our stay special. Thank you!
Had a wonderful time at Los Arcos Hotel we will come back next year and stay for a few weeks It was better this time we had great service. The food was good and the waiters were so nice and very helpful I will recommend this place to all my family and friends
We always stay at Los Arcos in Puerto Vallarta. You can't beat the location, which is next to the beach in the Romantic Zone, and there lots of restaurants and shops close by. There's a very nice pool which is great for kids, and we enjoy their buffet breakfast. The staff is excellent!
Another great stay in Playa Los Arcos. The staff is just phenomenal starting with Marta right at the reception, then the even planner Magda, and the army of staff who served us in restaurant and in bar, and also cleaned our room every day. They all make sure you feel like in home!
The hotel has a funny smell to it and the smell was really strong in the rooms (kinda like sitting water smell). The shower was pretty disgusting (mold on the curtains) and it was really dark in there. The floors are all tile. The buffet food was not that good. Many times there was not any food that I liked and I had to go elsewhere for food. It's a beautiful location right by the beach...prime location but everything else was not good. I def would stay somewhere else next time.
Pro's: Nice pools (one is an infinity pool to ocean), partial ocean view balcony and hotel location. Con's: staff indifferent at front desk Assigned room very small Bed very hard Housekeeping is terrible Room is not clean Inside of room is terrible (cracking in walls, front door was stuck and had to kick it to open every time, wall lamp just hanging from wall, exposed wiring hanging down.....just too much to mention) Buffet
what we were promised in our pic that we booked was not it. we complained got a better room but with no balcony.. It is a great location were clear waters and great food and shopping..the people of the city were very charming and a delight. Next time we are going for a month and for what we paid 700.00 us dollars for a week we can rent an apartment for a month...
Ready to go back again next year.. Love the hotel, the people and really good services
Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa
sister birthday
Everyone
My wife and I stayed at the Los Arcos for 5 nights. We were upgraded upon arrival to an ocean front room for a modest price. Staff is OK but I think a bit under staffed. The one waiter serving drinks outside had to service the beach and 2 pools which led to slow service ordering and getting our drinks in a timely matter. I felt sorry for the poor guy. Hotel has great location in Zona Romantica with lots of restaurants and bars with in walking distance. Overall nice stay there.
most hotels close to the beach
Everyone
This hotel is right on the beach, with the board walk "Malecon" as a foot step. Playa los arcos hotel is a busy establishment catering not only to foreigners but also local tourist. Local restaurants and shops are all within walking distance, rental car not needed for this location, shuttle works just fine.
Review comment
Antonio Robles Rojas Gerente General responded on Jul 10, 2017
Dear Leo It is our pleasure to hear about your wonderful experience you had at Playa Los Arcos. Our staff will be happy to hear your kind comments. It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, comfortable accommodations and excellent food quality. Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. We look forward to host you in the future! Sincerely
right on the beach!
Everyone
Our room was hot the first night because we didn't know our air conditioner wasn't running properly. I explained the problem to the staff and they were there in 5 minutes, had the AC cleaned and serviced and running fresh in 10 minutes. Very friendly and accommodating, helpful in recommendations of local hot spots!
Review comment
Antonio Robles Rojas Gerente General responded on Jun 28, 2017
Dear Anonymous. Hotel Playa Los Arcos really appreciate for sharing your feedback about your stay in our charming hotel. It is very important for us to know each one of your comments,It helps us to continue working hard to offer the best in service and hospitality. All our staff is committed to provide our Guests an unforgettable stay and make them feel at home. We hope you can visit us again in a next time. Sincerely,
it was a really excellent service.
Everyone
I love Vallarta it was my first time traveling alone and the people at the hotel make you feel like home. The restaurant has a beautiful view and the pools was made for everyone to enjoy.
Review comment
Antonio Robles Rojas Gerente General responded on Jun 28, 2017
Dear Andrea. Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. we are so happy to know that all of you enjoy your especial holidays with us. We are looking forward to be part of your adventure again soon. Sincerely
nice location, staff, fun pools, endless buffets!
Students
This is one of the best hotels I've stayed at in Mexico. Nice staff, fun to be at the beach
Review comment
Antonio Robles Rojas Gerente General responded on May 1, 2017
Dear Anonymous we are so glad to know that you truly liked the facilities, the delicious food at our restaurant our surroundings and the friendly service of the staff. Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Playa Los Arcos. We are glad we did it this time with you, for us your feedback is very important We will continue working on the improvements of our rooms we assure you that in your next visit you will notice the differences Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel. Sincerely
nice beach hotel and you can walk around here!
Everyone
We just love it here like coming home each year we come! Just got back this made # 10 for us we love it! We always great ocean front rooms that's the best !
Review comment
Antonio Robles Rojas Gerente General responded on Apr 16, 2017
Dear Davy Thank you very much for your preference, you are part of los arcos family and we are so honored to host your I will make sure to share all your recognition and compliments with the rest of the staff. They will be happy to hear from you thank you so much for your comments. Sincerely
needs improvement - has been better in the past
Everyone
Have stayed at all 3 of their properties many times over the past 10 years The location is terrific and kept in good condition but this time the service was disappointing even for a budget hotel. Don't let the check in staff charge you for what you booked they try to add $25 or $35 a night to make any changes even to get the 2 beds you reserved online. I have almost always booked on Orbitz and had good rooms but there are a few bad ones here. It's a nice, clean, local Mexican property in great location. Management may have changed, the staff seems unhappy and unhelpful generally. I have never seen them with enough check in staff at peek times although they have staff everywhere doing stuff. I hope the management sees this and makes changes to the service since I do love these properties. Would be disappointing to start using Airbnb or the many condos in the area. Still looking forward to my next trip.
Review comment
Antonio Robles Rojas Gerente General responded on Apr 17, 2017
Dear Charlie Thank you very much for taking the time to let us know your experience with us, off course it is never pleasant to hear that one of our guests has encountered dissatisfaction during their stay. Your observations have been evaluated by all our different divisions’ managers, and taken upon consideration, resulting of specific actions and improvements in their areas. Thank you very much for choosing us to be part of your vacation & for sharing with us your feed back. We seriously take all our guests comments in order to make the necessary corrections. Once again thank you for your time. It would be a pleasure to host you in the future. Sincerely
great hotel! great location!
Everyone
This was our second stay at Playa Los Arcos and it was fabulous! The staff are friendly, the rooms are clean. Most rooms have an ocean view. The pool area is nice and we never were without a chair. You can't beat the all inclusive option. We used it for drinks, breakfast, lunch and snacks. We chose to dine out as there are literally hundreds of places to eat in old town and the food is to die for! The location is perfect -- beach, Malecon, shopping all just steps away. Love this hotel!
Review comment
Antonio Robles Rojas Gerente General responded on Apr 17, 2017
Dear Vicki We would like to express our most sincere gratitude for your positive comments on Playa Los Arcos; we are commited to fulfill our guest’s expectations. We are glad you enjoyed your vacation experience with us. And very happy you enjoyed our facilities and the beauty of our surroundings. Thank you very much for your preference, you are part of los arcos family and we will so honored to host you once again. Sincerely
amazing views
Everyone
Checking in was easy, room small but nice, big bed, very clean. Loved the amazing view to the pool which also had a view of the beautiful ocean, at night very quiet. I loved it. Very close to shops, restaurants and the best the beach at the back of the hotel .... great experience. I will of course recommend it to anyone to stay here. Smoke free, family friendly... would love to stay at this hotel if coming back.
Review comment
Antonio Robles Rojas Gerente General responded on Apr 2, 2017
Dear Nurse Thank you very much for the comments about your experience on your last visit, in Playa Los Arcos we love to serve the guest and want good memories always carried for you, we going to share with people who did very nice your vacations and made unforgettable for you. We sincerely hope we can have the honor of being your host in the near future. Cordially
great location - reviews of hotel were accurate
Everyone
Remember, this is an old hotel and is not going to have the amenities of some of the new large resorts. The offset is the great location within walking distance to many restaurants, shopping, and other services. Our room was a superior double, located on the 3rd. floor. We had a nice view of the pool area and a slight ocean view. The room was not large, but was perfectly adequate for the amount of time we spent in it (basically sleeping) during a 7 night stay. The room furnishings and bathroom were worn and dated, however, very clean. We did the all inclusive and even though we ate most dinners off site, we felt it was a good value, based upon the all day availability of the buffet, beach/pool "fast food", and the drinks (does not include top shelf brands). We usually ate breakfast and some lunches at the buffet, and it was good for buffet fare. We especially enjoyed the restaurant's location overlooking the beach and water. It was very pleasant to stop in during the day or evening for drinks and snacks. There was nightly entertainment which was of average resort quality. The home made churros on Fiesta night were yummy! We utilized the spa services and found them to be reasonably priced (compared to other hotels/resorts) and the technicians were very pleasant and skilled. Service was not outstanding, but we never had bad service either. We made sure to tip all of the staff that provided service to us.
Review comment
Antonio Robles Rojas Gerente General responded on Mar 22, 2017
Dear CAGirl we are so glad to know that you truly liked the facilities, the delicious food at our restaurant our surroundings and the friendly service of the staff. Our visitors’ reviews are always welcome. Guest satisfaction is the goal we try to achieve every single day at Playa Los Arcos. We are glad we did it this time with you, for us your feedback is very important. Thank you for your kind review, and remember that we will be pleased if you honor us again with your presence at our wonderful hotel. Sincerely
Dear Mutt Thank you very much for your kind words, we truly appreciate them; we are delighted that you had given us the opportunity to be at your service for this 4th visit for your family holidays; thank you for making us part of vacation experience. you feel at home when you are here. We accomplished service and quality environment that would allow us to fulfill our customer satisfaction. We are really glad to know that your stay was delightful. Thank you very much for your recognitions.we will evaluate and take into account your comments to correct all the mentioned points We are looking forward to have you back for another wonderful vacation here, at your home away from home, Playa Los Arcos. No doubts that we will be attending you as you deserve all the time. Thank you very much for your preference. Sincerely