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Recent guest reviews

It wasn't what I expected. The entire city really treated me like a dollar. There was no customer service or friendly atmosphere after my money was taken. However I rated this place a 3 and I did make the best of my trip

Great location

Great property rooms need updating and coffee makers in room. Great views and staff service was outstanding. We enjoyed our stay.

Close to ocean.

The location is good. I would not really recommend the hotel restaurant, but lots of good options within walking distance. The WiFi was a disaster.

Location is probably the only good feature of this hotel . Not much of a resort either . Rooms are more Motel like . It is however very family' friendly for being in “romantic zone” I most likely will not stay here again . Food in the resort not too good but you do have tons of options around to go eat

The location is the best. Friendly staff.

Dirty bathrooms, Not enough outlets Beds to hard

This property was great. Friendly staff (happy to meet in the middle with the english\spanish language barrier). The food gets you through the day with 3 different places to eat. The resort is perfectly located with instant access to the beach and to the city. The only complaint is that there are too many screaming kids all over, BUT if you have a family, again this is a GREAT location. I would stay again.

This hotel was full of locals and their families. It’s a very old facility and the food tasted like reheated frozen food. WiFi didn’t work for us and we were on the 3rd floor. It’s a very old hotel, and can hear everything around you. It has a beautiful view of the ocean. But you’re constantly hassled by street vendors who try and sell you things while you eat at the restaurant downstairs. And instead of enjoying the view, you’re constantly being bothered by homeless people begging for money. It’s overall a 1 star rating, if you’re struggling and desperate for a place to stay this hotel is your spot. I fully regret my stay here, and wouldn’t recommend it to anyone. If you’re really looking for a decent spot, go towards the marina!

Thé staff was very helpful

Black mold in the room and bathroom. A/C was so noisy and didn't work properly, it's stay humid in the room. I checked out early.

The room wasn't the best but it was clean. not to much space. Perfect location, I really love this hotel food was good.

We stayed four days in Los Arcos, to make it easier to get to the airport and get the necessary Covid tests for our return to the US. Although the room did not have a view, it was nice and clean (being one of the remodeled rooms). The staff is really friendly and helpful when needed. The buffet and drinks included in the all-inclusive is what you would expect, good but not exceptional. As part of the all-inclusive, you get one special meal, which was really good though. They did make a good effort to keep the beachfront clean throughout our stay and the special events every evening were entertaining. I only have one small complaint, and this is due to my height, the toilet area of the bathroom was very, very small (think airplane size).

Great property and location. Disappointing staff and deceptive policies. Not customer service friendly and rather aggressive in enforcing their policies which vary by each person. I had also reserved for 2 guests in a room with two beds. However my friend would be arriving a day later. They first tried to tell me I only had one person on the reservation. I showed my orbitz paperwork to prove it and they still said it was wrong on both the reservation and confirmation email and that since he would be arriving a day later, there would be an extra charge. I was also given two towel cards that I did not want and told if I loose them I’d be charged $45 per card as they are a value of a towel $30 and the card fee of $15. I said I did not want the cards as I’ve brought my own beach towel. I was told I had to take them so I just put them in the safe. Friends had hung suits/towel on their balcony to dry and they were confiscated by security. Also they will not allow any guests to enter the property. Had friends coming to meet us for dinner and it was a problem even for them to sit in the lobby. The property itself is nice. Rooms are clean however mine was very old and tight while my friends had a super new remodeled room for less. It can be loud between the pool and the Main Street it’s located on. Could not get any WiFi at all even though it’s listed as an amenity. Great location on the beach, by the pier and on the main restaurant streets in zona romantica. So nice for those parts.

Great location. Good value.

Honestly nothing was unique about this property. Yes we had a partial ocean view! However the other partial view was the back alley and some type of flea market..!! In addition The hotel was overly crowded, and exceptionally Expensive for what they offer. We had to leave the property on the 2nd day we were there, and had to make a emergency move to nuevo vallarta. Where for about the same price we got way more including all meals, and better Treatment and service. Plus very little beach vendors...!!! Overall it was a nightmare staying at los Arcos in vallarta.

Olas Altas 380 Puerto Vallarta JAL

Hotel highlights

  • Steps from Playa de los Muertos
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Romantic Zone, Playa Los Arcos Hotel Beach Resort & Spa is adjacent to Playa de los Muertos and within a mile (2 km) of other popular sights like Malecon. This 172-room, 3.5-star resort has 3 outdoor pools along with a full-service spa and a restaurant.


Dining

Enjoy a bite to eat at Mi Pueblito, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to noon.


Rooms

Playa Los Arcos Hotel Beach Resort & Spa's 172 rooms provide minibars, free local calls, and safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards are also available.


Property features

Guests of Playa Los Arcos Hotel Beach Resort & Spa have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this beach resort include free WiFi in public areas, conference space, and a terrace.

Room options

Superior Room, Partial Sea View

2 Double Beds | Sleeps 4

Superior Double Room

2 Double Beds | Sleeps 4

Superior Single Room

1 King Bed | Sleeps 2

Superior Premium

2 Double Beds | Sleeps 4

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (41) Couples (16) Family (13)
3
Friends

It wasn't what I expected. The entire city really treated me like a dollar. There was no customer service or friendly atmosphere after my money was taken. However I rated this place a 3 and I did make the best of my trip

By on Nov 4, 2021

Review comment responded on Nov 5, 2021

Dear Ann Thank you for staying at Playa Los Arcos Hotel We are deeply concerned about the feedback that you have given as it does not reflect the level of service that we wish to provide. As a colonial and family hotel, we believe in the importance of providing a most memorable stay experience for all our guests, and have taken your feedback into serious review. Rest assured that we will be looking into this to ensure that our levels of service are improved upon. We do hope that we will have the opportunity to redeem ourselves by welcoming you back again Sincerely

5
Partner Couples

Great location

By on Oct 20, 2021

Review comment responded on Oct 24, 2021

Dear Enrique Great to know that you enjoy our location and all our services, thank you for letting us take care of you and anxious about your return to this little bit of paradise, we are waiting for you thanks for your visit Cordially

5
Partner Couples

Great property rooms need updating and coffee makers in room. Great views and staff service was outstanding. We enjoyed our stay.

By on Oct 17, 2021

Review comment responded on Oct 17, 2021

Dear Adolfo Thank you very much for taking the time to share your honest thoughts on this site, following your recent stay at Playa Los Arcos Hotel As we strive to continuously improve, we have shared your feedback with the teams for their review and action. Rest assured that the comfort of our guests are of utmost importance to us and it is through feedback such as this are we able to improve. Thank you once again for your feedback and we hope that we will be able to redeem ourselves by welcoming you back at this always your home. Cordially

1
Partner Couples

Close to ocean.

By on Sep 22, 2021

Review comment responded on Sep 26, 2021

Dear Cory Thank you so much for taking the time to share your valuable feedback. we sorry to hear your dissatisfaction about your rating of 1. We do strive to give the very best experience to our guest. Our apologies that we fell short. Should your travels return you to us we would love the opportunity to restore your faith in us. Cordially

4
Everyone

The location is good. I would not really recommend the hotel restaurant, but lots of good options within walking distance. The WiFi was a disaster.

By , from atlanta on Sep 2, 2021

Review comment responded on Sep 12, 2021

Dear George We will constructively take your opinion to seek to eradicate all the points you mention and continue to offer reliable services, thank you for staying with us and continue to invite you to do so, we look forward to your return to improve your stay. Cordially

3
Partner Couples

Location is probably the only good feature of this hotel . Not much of a resort either . Rooms are more Motel like . It is however very family' friendly for being in “romantic zone” I most likely will not stay here again . Food in the resort not too good but you do have tons of options around to go eat

By on Aug 22, 2021

Review comment responded on Sep 12, 2021

Dear Guest Thank you very much for being our guest and I apologize you did not have a good experience at the hotel. I appreciate your feedback and will followup with the team regarding the issues you encountered to see how we could have handled better. I hope the rest of your time in PV was more enjoyable.We invite you to come back and give us the opportunity to improve your future stay with us in an exceptional way. Cordially

5
Everyone

By on Aug 9, 2021

2
Everyone

By on Aug 6, 2021

5
Family Friends

The location is the best. Friendly staff.

By on Jul 31, 2021

Review comment responded on Aug 1, 2021

Dear Guest 197 / 5000 Resultados de traducción Thank you for your fantastic comments, and of course we have our most beautiful and friendly staff that makes all your experiences divine. We appreciate your comments, we wait for you once again. Cordially

3
Family with small children

Dirty bathrooms, Not enough outlets Beds to hard

By on Jul 15, 2021

Review comment responded on Aug 1, 2021

Dear Guest We are truly sorry that we did not meet your expectations and will continue with our continuous on the job in an effort to ensure all areas of service are flawless. We sincerely hope that you would return to PV again in the future and you would consider to stay with us once again to show you our new renovations of services and products that we have for you. Cordially

Playa Los Arcos Hotel Beach Resort & Spa

Olas Altas 380, Puerto Vallarta, JAL 48380
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