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Playa Los Arcos Hotel Beach Resort & Spa

3.0 out of 5.0

Recent guest reviews

Booked a two bedded room three months in advance. Only a tiny double available upon arrival. Only after 30 minutes of uncomfortable argument was a solution provided. First night slept on the floor on a one inch mattress. No compensation. Only after demanding a two bedded room for the next day was one reluctantly agreed to provide. I hate having to be so demanding. . Also they insisted we check out three hours hours before the new room was available making us pack up our bags, and wait whilstvthe room was ready. “We need the room”. Industry practice would be we’s stay there until the new room was ready. The new room was nice so I accepted this without any compensation for first night.

Nice hotel but from what I understand, it has been going thru an addition/construction for over a year and hopefully it will be complete when we return next January.Facilities are very adequate, rooms are good but not great and the location is excellent. We usually walked only 1-2 blocks for all of our meals. We chose not to go "all-inclusive" because we knew that there were a bunch of really good restaurants & bars very close. It is VERY safe, and the hotel staff is very friendly & accommodating. We liked it so much that we already booked for next year.

A good, typical Mexican hotel on the beach in the romantic zone. There are not many choices directly on Los Muertos beach. Please be aware that there is a new highrise property being build bordering their north side. My room was super small and basic (especially for $160/night) without a view and major foot traffic walking by next to the stairs and elevator. All this is manageable though. Its the hammering and jackhammers that start at 8 am and were directly on my wall as the new property being build shared the wall with my room. It does not stop all day long. The hotel could not move us, and I think that they should have notified us of this prior to booking or arrival.

A terrible hotel. Very disappointing. The rooms and hallways had a rancid smell.

We have stayed here three years in a row now. Can't beat the location in the romantic zone. Hotel amenities are excellent. Nice pools, restraunt and beach Staff is very friendly. Rooms could use some updating, the beds in our room this time were uncomfortable and all rooms we have stayed in smell very musty. I think the air conditioning vents need cleaning.

It was very safe place and close to Boardwalk . We enjoyed the beach and the New Year's Eve time.

This hotel is located right on the beach, has a nice infinity pool and a very helpful staff for the most part. The restaurant is only OK compared to others in the Romantic Zone but it is convenient. Watch for the hours where a more limited menu is served. The decor in the rooms is a little garish at times but the rooms are large and clean. Ask for a room that is NOT facing the busy street as it can be a little noisy.

We had to switch rooms because the first room had visible mildew blanketing the walls and ceiling and an awful smell. The next room was tiny with an early alarm clock of construction pounding through the walls.

Pleasant stay. Family oriented. Room ac was to cold.

Everything was just the way it should be, its always a pleasure to stay here. Close to fine foods of all kinds, and within walking distance of anything you need. Reserve early, as I wanted to return in January and had to book elsewhere.

The entire staff at Playa Los Arcos is very friendly and very accommodating. Nice variety of food choices with reasonable prices. Right on the beach. Very clean. Our second stay here. We will stay again. My father-in-law stayed here every year for years. The only resort he stayed in PV.

This was my first time to Puerto Vallarta and this hotel was a steal of a deal! Hotel is beachfront, has a great breakfast, lunch and dinner buffet, very friendly staff, nice swimming pool and jacuzzis, awesome entertainment each night, and very spacious and comfortable rooms. Area is very safe. I will definitely be back!

Nice hotel in the heart of the city on the beach. All incl option for me is for all day drinks breakfast and snacks. Like to venture out for dinner as most all incl dinner food is avg at best and can get old seeing the same type stuff. Plenty to do in the area and very vibrant at night. Highly rec downtown as apposed to being stuck at outlying resorts

My wife and I stayed at the Los Arcos for 5 nights. We were upgraded upon arrival to an ocean front room for a modest price. Staff is OK but I think a bit under staffed. The one waiter serving drinks outside had to service the beach and 2 pools which led to slow service ordering and getting our drinks in a timely matter. I felt sorry for the poor guy. Hotel has great location in Zona Romantica with lots of restaurants and bars with in walking distance. Overall nice stay there.

This hotel is right on the beach, with the board walk "Malecon" as a foot step. Playa los arcos hotel is a busy establishment catering not only to foreigners but also local tourist. Local restaurants and shops are all within walking distance, rental car not needed for this location, shuttle works just fine.

Our room was hot the first night because we didn't know our air conditioner wasn't running properly. I explained the problem to the staff and they were there in 5 minutes, had the AC cleaned and serviced and running fresh in 10 minutes. Very friendly and accommodating, helpful in recommendations of local hot spots!

I love Vallarta it was my first time traveling alone and the people at the hotel make you feel like home. The restaurant has a beautiful view and the pools was made for everyone to enjoy.

This is one of the best hotels I've stayed at in Mexico. Nice staff, fun to be at the beach

We just love it here like coming home each year we come! Just got back this made # 10 for us we love it! We always great ocean front rooms that's the best !

Have stayed at all 3 of their properties many times over the past 10 years The location is terrific and kept in good condition but this time the service was disappointing even for a budget hotel. Don't let the check in staff charge you for what you booked they try to add $25 or $35 a night to make any changes even to get the 2 beds you reserved online. I have almost always booked on Orbitz and had good rooms but there are a few bad ones here. It's a nice, clean, local Mexican property in great location. Management may have changed, the staff seems unhappy and unhelpful generally. I have never seen them with enough check in staff at peek times although they have staff everywhere doing stuff. I hope the management sees this and makes changes to the service since I do love these properties. Would be disappointing to start using Airbnb or the many condos in the area. Still looking forward to my next trip.

Olas Altas 380 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Romantic Zone, Playa Los Arcos Hotel Beach Resort & Spa is next to Los Muertos Pier and Playa de los Muertos. This 3-star resort has 169 rooms and welcomes guests with a restaurant, a full-service spa, and an outdoor pool. It's in central Puerto Vallarta and also a short walk from Galleria Dante and Galeria Olinala.


Dining

Enjoy a leisurely bite to eat at Mi Pueblito, the resort's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of Playa Los Arcos Hotel Beach Resort & Spa's 169 air-conditioned rooms provide minibars, safes, and phones. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards are also included.


Property features

Guests of Playa Los Arcos Hotel Beach Resort & Spa enjoy a full-service spa, an outdoor pool, and a children's pool. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Superior Double Room

Full 2 | Sleeps 4

Superior Room, Partial Sea View

Full 2 | Sleeps 4

Superior Single Room

King 1 | Sleeps 2

Guest reviews for Playa Los Arcos Hotel Beach Resort & Spa

Everyone (38) Couples (111) Business (2) Students (1) Family (51) Friends (39) Other (31)
3

room type unavailable at check in

Everyone

Booked a two bedded room three months in advance. Only a tiny double available upon arrival. Only after 30 minutes of uncomfortable argument was a solution provided. First night slept on the floor on a one inch mattress. No compensation. Only after demanding a two bedded room for the next day was one reluctantly agreed to provide. I hate having to be so demanding. . Also they insisted we check out three hours hours before the new room was available making us pack up our bags, and wait whilstvthe room was ready. “We need the room”. Industry practice would be we’s stay there until the new room was ready. The new room was nice so I accepted this without any compensation for first night.

By , from CA on Feb 13, 2018

4

very nice hotel near the beach and romantic zone

Couples

Nice hotel but from what I understand, it has been going thru an addition/construction for over a year and hopefully it will be complete when we return next January.Facilities are very adequate, rooms are good but not great and the location is excellent. We usually walked only 1-2 blocks for all of our meals. We chose not to go "all-inclusive" because we knew that there were a bunch of really good restaurants & bars very close. It is VERY safe, and the hotel staff is very friendly & accommodating. We liked it so much that we already booked for next year.

By , from Fontana, WI on Feb 4, 2018

3

beware of construction

Everyone

A good, typical Mexican hotel on the beach in the romantic zone. There are not many choices directly on Los Muertos beach. Please be aware that there is a new highrise property being build bordering their north side. My room was super small and basic (especially for $160/night) without a view and major foot traffic walking by next to the stairs and elevator. All this is manageable though. Its the hammering and jackhammers that start at 8 am and were directly on my wall as the new property being build shared the wall with my room. It does not stop all day long. The hotel could not move us, and I think that they should have notified us of this prior to booking or arrival.

By on Jan 31, 2018

1

nightmare on the beach

Everyone

A terrible hotel. Very disappointing. The rooms and hallways had a rancid smell.

By on Jan 23, 2018

Review comment responded on Jan 25, 2018

Dear Anonymous Thank you for sharing your comments on our services, with your constructive criticism helps us to self-evaluate our processes and opportunities to continue to improve accept our apologies we would be pleased to allow us to be your host again and personally assist you. It is very important for us to know your suggestions and comments, these give us the opportunity to improve and continue with the construction of an excellent image in the market. the smell that is perceived is from the sea that due to the high swell generates red tide and breeze thanks for your observation and for your preference we hope to be your host every time you visit this city. Cordially

4

great location in old town

Everyone

We have stayed here three years in a row now. Can't beat the location in the romantic zone. Hotel amenities are excellent. Nice pools, restraunt and beach Staff is very friendly. Rooms could use some updating, the beds in our room this time were uncomfortable and all rooms we have stayed in smell very musty. I think the air conditioning vents need cleaning.

By , from michigan on Jan 12, 2018

Review comment responded on Jan 23, 2018

Dear Wendi We appreciate your time and share your experience with us. Accept our sincere apologies for the disappointments you experienced in your room. Your comments and suggestions are highly valuable to us, being of great utility helping us to improve day by day, allowing us to offer a better service to you in your next visit. We will be at your entire disposal every time you visit this beautiful city., Thank you for your preference and for your third visit. Cordially

3

nice location and on the beach.

Everyone

It was very safe place and close to Boardwalk . We enjoyed the beach and the New Year's Eve time.

By , from effingham il on Jan 7, 2018

Review comment responded on Jan 7, 2018

Dear penny Thank you for honoring us with your visit, we appreciate every word that will help us make the improvements according to your point of view, let us continue to be your host every time you visit this beautiful city. Sincerely

4

quaint hotel, very convenient, great staff

Everyone

This hotel is located right on the beach, has a nice infinity pool and a very helpful staff for the most part. The restaurant is only OK compared to others in the Romantic Zone but it is convenient. Watch for the hours where a more limited menu is served. The decor in the rooms is a little garish at times but the rooms are large and clean. Ask for a room that is NOT facing the busy street as it can be a little noisy.

By on Jan 5, 2018

Review comment responded on Jan 6, 2018

Dear Anonymous We appreciate the opportunity to send you a warm and in the same time we will like to thank you for staying with us in your recent visit to our beautiful city, Puerto Vallarta. It is a big pleasure to know that you nicely enjoyed the hotel installations as well as all of the services offered by our company in accomplished with the staff that work with us. We will like to invite you to give us the opportunity to serve you as you deserve in your next visit to our beautiful city Puerto Vallarta. Thanking you again for your preference, we reiterate our greetings and we’ll remind waiting for your next visit. Cordially

2

mildew and mold everywhere, loud construction

Everyone

We had to switch rooms because the first room had visible mildew blanketing the walls and ceiling and an awful smell. The next room was tiny with an early alarm clock of construction pounding through the walls.

By , from Los Angeles on Dec 30, 2017

Review comment responded on Jan 6, 2018

Dear Cory We appreciate your time to let us know your opinion, thank you for your recent visit we will take your observation and we will correct it immediately, we offer our apologies for the inconveniences caused by the construction and its noise we want to have all of you back and continue to serve you as you deserve and enjoy the changes for making thanks for your preference. Sincerely

4
Everyone

Pleasant stay. Family oriented. Room ac was to cold.

By on Dec 23, 2017

Review comment responded on Dec 24, 2017

Dear A nonymous Thank you very much for taking the time to give us such an excellent review. You can rest assure that I will let everybody know of your recognition. Our main goal is to give our entire guest the best experience ever. We are looking forward to be part of your adventure again soon. Sincerely

5

our third visit

Everyone

Everything was just the way it should be, its always a pleasure to stay here. Close to fine foods of all kinds, and within walking distance of anything you need. Reserve early, as I wanted to return in January and had to book elsewhere.

By , from 53074 on Dec 4, 2017

Review comment responded on Dec 6, 2017

Dear Mike It is a pleasure for us to receive such nice comments, we appreciate your recognition for our great location allows us to be close to everything, we are in constant update to always offer improvements in services and make our guests repetitive we would be pleased to return to have the honor to be your host again thank you for being part of this your home Hotel Playa Los Arcos. Sincerely