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Recent guest reviews

I would recommend staying in a unit with an ocean view. I stayed on the side with the Mountain View. There is a very busy road on that side and it was very loud even four stories up.

The view from the pool was amazing. Service from staff was great. Everyone was very friendly. The accommodations were ver clean. I would definitely stay here again.

I had a wonderful time. Every single person who attended us here was very friendly and helpful, from the receptionist, to the sky roof bar, and the security . The place is beautiful and provides very good amenities. We spent time at the the rooftop pool more than we thought and also their gym! Thank you everyone for giving us a good time.

Spacious suite with full kitchen and washer and dryer.

The rooms are very nicely appointed, the housekeeping and valet services are exceptional, and the rooftop pool is AMAZING.

BUYER BEWARE!! It saddens me to have to write this review as I was so excited to stay at this property, but when the pandemic occurred I was appalled by this property's inability to work with me to find a solution that worked for both parties. In an unprecedented time when airlines and luxury hotels are deferring purchases to be used up to a year later, this property refused to do that for me and my best friend who was also traveling. We never once asked for a full credit of the five-day payment we made to this property, just some understanding that due to flight availability and the health risk of traveling we would like to defer our trip to 2021. They refused, never offering even a partial refund since NO services would be provided and instead offering us a one month extension during a time when Covid cases were still on the rise in both the USA and Mexico. So in essence we were robbed of our payment with a simple email citing "not our policy" and shuttling us back to orbitz if we had a problem with that. Bad form pinnacle. Bad form. Also bad form to Orbitz for not stepping in to reverse these charges and protecting our investment of trust in your service. Instead we were told to "go back to the merchant." Really a pity since we truly did intend to stay at what looks like a beautiful property when we paid for it. Little did we know that due to poor customer service we would actually end up unwittingly giving them quite a charitable donation for no services at all. :(

This property is really nice. The nicest place we've stayed at in PV. Modern, clean, washer and dryer in unit, maid service every day and only 3 blocks from the beach. We'll book here again.

Loved the views from the pool and the room. Very nice property

Pinnacle 220 has a great roof top pool, next door is Pinnacle 180 with lobby pool and no roof top pool.The roof top white tiles are very slippery, 2 people felt down during our stay, use extreme caution. The rooms lack TV in bedrooms, and No Ocean Views. No coffee shop or in-house restaurant. Close walk to old town , However walking back is Steep hill and many stairs , They are building a third pinnacle and construction noise is on till very late , some days a7 7 or 8 pm which is annoying tile saw cut noise.

Property 220 is next to Pinnacle 180 in heart of romantic zone, walking distance to everything, the building 220 has a amazing roof top, building 180 has a lower level pool and no roof top. The Hotel is clean, the rooms are relatively small , some with view, most without ocean View unless you are in 2 bedrooms. The dislikes were that AC unit are a bid noisy in rooms, Shower pressures are very low. The roof top white tile very Slippery , so use extreme caution up there. Another draw back is that they are building another Pinnacle building next to these two and construction noise is on till very late every day. most of times past 7:00 pm

Awesome rooftop bar, wonderful staff, great location!

The rooms are very nice, everything in the room was perfect. Huge downfall is the fact that there is NO restaurant not even a snack bar. HUGE disappointment. We had to walk two blocks to find food.

Everything was perfect no complaints Very nice inside almost new super clean

Pulpito 220 Puerto Vallarta JAL

Hotel highlights

  • Close to Malecon
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located in Romantic Zone, Pinnacle Resorts 220 is within a 5-minute walk of popular attractions such as Playa de los Muertos and Bay of Banderas. This 51-room, 4-star aparthotel has a bar/lounge along with conveniences like an outdoor pool and a 24-hour gym.


Dining

Quench your thirst with a drink at the bar/lounge.


Rooms

Each apartment is individually decorated and features a kitchen and a furnished balcony or patio, and there's space to spread out with a dining area and a sitting area. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a ceiling fan.


Property features

Built in 2016, the brand new Pinnacle Resorts 220 offers an outdoor pool, a 24-hour gym, and a rooftop terrace. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available on request) for USD 50 per vehicle. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, free newspapers, and laundry facilities.

Room options

Deluxe Suite, 1 Bedroom, Mountain View

1 King Bed | Sleeps 2

Deluxe Suite, 1 Bedroom, Mountain View

1 King Bed | Sleeps 2

Deluxe Loft, 2 Bedrooms, Street View

1 King Bed and 1 Queen Bed | Sleeps 4

Deluxe Suite, 1 Bedroom, Mountain View

1 King Bed | Sleeps 2

Guest reviews for Pinnacle Resorts 220

Everyone (25) Couples (7) Family (5)
4
Everyone

I would recommend staying in a unit with an ocean view. I stayed on the side with the Mountain View. There is a very busy road on that side and it was very loud even four stories up.

By on Oct 2, 2023

Review comment responded on Oct 13, 2023

Rex! We would love to welcome you to our ocean-view units anytime soon!

5
Partner Couples

The view from the pool was amazing. Service from staff was great. Everyone was very friendly. The accommodations were ver clean. I would definitely stay here again.

By on Oct 30, 2022

Review comment responded on Oct 31, 2022

Dear Paul,We would like to thank you for taking the time to share your recent experience. It is a pleasure for us to know that I manage to spend quality time in our facilities and that our staff was of your total pleasure.We hope to see you soon again!

5
Partner Couples

I had a wonderful time. Every single person who attended us here was very friendly and helpful, from the receptionist, to the sky roof bar, and the security . The place is beautiful and provides very good amenities. We spent time at the the rooftop pool more than we thought and also their gym! Thank you everyone for giving us a good time.

By on Jun 6, 2022

Review comment responded on Jun 7, 2022

Dear Estefani, First of all we would like to thank you for choosing Pinnacle Resorts. We are pleased to know that we managed to meet your expectations and that your visit with us was satisfactory. We hope to have the pleasure of welcoming you to our facilities in the future.

5
Friends

Spacious suite with full kitchen and washer and dryer.

By on Nov 24, 2021

Review comment responded on Nov 25, 2021

We would like to express our gratitude for taking the time to share your experience about your recent visit to Pinnacle Resorts 220. We are delighted to hear that you have enjoyed your stay.Thank you for sharing your experience and we look forward to your return!

5
Family

The rooms are very nicely appointed, the housekeeping and valet services are exceptional, and the rooftop pool is AMAZING.

By on Nov 16, 2021

Review comment responded on Nov 23, 2021

Dear Kathryn It's great to hear that you found your room and our amenities to your satisfaction. We're especially glad that you enjoyed our relaxing rooftop pool. Thank you for sharing your experience and we look forward to your return!

5
Everyone

By on Nov 12, 2021

4
Everyone

By on Nov 21, 2020

Review comment responded on Nov 21, 2020

Thank you for sharing your feedbak. We hope to welcome you back soon!

1
Friends

BUYER BEWARE!! It saddens me to have to write this review as I was so excited to stay at this property, but when the pandemic occurred I was appalled by this property's inability to work with me to find a solution that worked for both parties. In an unprecedented time when airlines and luxury hotels are deferring purchases to be used up to a year later, this property refused to do that for me and my best friend who was also traveling. We never once asked for a full credit of the five-day payment we made to this property, just some understanding that due to flight availability and the health risk of traveling we would like to defer our trip to 2021. They refused, never offering even a partial refund since NO services would be provided and instead offering us a one month extension during a time when Covid cases were still on the rise in both the USA and Mexico. So in essence we were robbed of our payment with a simple email citing "not our policy" and shuttling us back to orbitz if we had a problem with that. Bad form pinnacle. Bad form. Also bad form to Orbitz for not stepping in to reverse these charges and protecting our investment of trust in your service. Instead we were told to "go back to the merchant." Really a pity since we truly did intend to stay at what looks like a beautiful property when we paid for it. Little did we know that due to poor customer service we would actually end up unwittingly giving them quite a charitable donation for no services at all. :(

By , from Los Angeles on Sep 18, 2020

Review comment responded on Sep 25, 2020

Thank you for taking the time to share your experince. It is very disappointing to recive this comments from our guests specially when despite of our not changeable reservations policy we offered you a credit for six months to reschedule your reservation. We know we are going through hard times that is why we offered you the mentioned credit. It is very unfair when guests try to defame us when we always do our best trying to accomodate them.

5
Partner Couples

This property is really nice. The nicest place we've stayed at in PV. Modern, clean, washer and dryer in unit, maid service every day and only 3 blocks from the beach. We'll book here again.

By , from Chicago on Mar 2, 2020

Review comment responded on Mar 2, 2020

It is wonderful to read that you had an excellent stay with us. We are delighted that you will book again with us, and we look forward to welcoming you for another memorable stay.

5
Everyone

Loved the views from the pool and the room. Very nice property

By on Feb 29, 2020

Review comment responded on Mar 2, 2020

We are very happy to read that your stay was the most pleasant and that you were very satisfied with our service, especially with our views and all the facilities.

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