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Garza Blanca Preserve Resort & Spa

5.0 out of 5.0

Recent guest reviews

The staff were all excellent. The only complaint I would have is not being able to use all of the facilities (like the pool at Mousai. Otherwise, I would definitely recommend this hotel

Phenomenal experience for my wife and I. We had the 2 bedroom panoramic suite in tower 5, and could not have been happier with our stay. The food was outstanding, and the service was superb, especially in Blanca Blue! We are already planning a return trip later this year with the rest of our family and bringing friends!

This resort is truly wonderful. Had a mini vacation for 4 days. We stayed in one of the panorama suites. It was huge, tastefully appointed, and extremely comfortable. The staff here will go out of their way to make sure you have everything you need. I have stayed in many luxury hotels and this one is at the top of my list.

I arrived and they had room ready, but the room lock did not work, something they should have checked. The tub was way to high to step over and into and looked worn. The room I stayed in was next to road way and you can here the trucks and cars, not good if light sleeper. The room looked old, so if you go on tour and they show you the model rooms, then every room should be at that standard. The overall resort is nice and food is good. Staff are really friendly, and will go out of there way to help you. Safety is good.

There was initial hiccup , as they tried to move us to tower when I actually booked ocean front suite,however as I did not relent ,they accommodated with 2bed room ocean front suite and after that every thing went smoothly,I really liked the resort,daily breakfast and ocean front suite was relaxing. Would give 5 star ,only one advice,if u booked ocean front ,u need to get that and hotel needs to honor the booking.

This was our 2nd time to the resort (1st was for our honeymoon). This time we took our 8 year son who just about died when he saw how gorgeous the place was! Garza blanca is truly amazing, their hospitality is above and beyond! The staff is friendly and we really enjoyed eating at Boca dos ( ate there nearly everynight!) Each day the resort has activities and they even had several kid activities that they held at the pool. We are already looking forward to our next trip and we hope to take our friends and family with us!

The setting is so beautiful, the facilities are truly fantastic, luxurious, comfortable... and the staff is truly great

This hotel is in an incredible location and the views are spectacular. It is very accessible to downtown and close proximity to Boca makes it easy to shoot out to Yelapa for a day. The hotel staff were incredibly friendly and helpful, but the level of management and organization didn't feel up to par with a typical 5 star hotel. Our room wasn't ready until around 6 and they had rushed to make it ready, as we were waiting, so a lot of cleaning items were overlooked. Our jacuzzi was broken and it took about a day to get moved to a room with a working one. The room service took around 90-100 minutes for orders as simple as pancakes and a breakfast burrito and items were mixed up or missing. The front desk never answered the phone, which would route you to premium service, who always answered but would just reroute back to a front desk that wouldn't answer (not super helpful). Overall we had an amazing vacation and I would stay at the hotel again, but I do think there were several areas (mainly in organization and management) that they should work on.

Resort was phenomenal. Staff was fantastic. Room views are breath taking. Food was great as well. We would go back in a heartbeat!

We had a brief but wonderful stay at Garza Blanca! the room was beautiful and the staff were impressively attentive. I would defiantly consider visiting again in the future.

We enjoyed a week long stay at Garza Blanca and enjoyed every aspect of our visit. The grounds are beautiful and the staff is welcoming and works hard to make sure your stay is perfect. Our room was a Junior suite in the fifth building. We had a high floor and the views of the ocean were spectacular. The room itself was large, spotlessly clean, and comfortable. Despite being away from the main lobby and beach area, we did not feel that this detracted from the room. We never waited longer than 10 minutes for a trolly to pick us up. The pools and hot tubs were also spotless and very enjoyable. The service at the main lobby pool area was great and we never had trouble getting a drink or food. The food from the pool area was delicious and we enjoyed having lunch there. We did spend some time at the upper pool (near building 4 and 5), but the service there was slow and we had a difficult time getting drinks. The restaurants were impeccable. We never had any trouble getting reservations and enjoyed eating outside watching the sunsets. All of the restaurants were equally excellent and we enjoyed the food and drinks at all of them. Our only dislike was the breakfast buffet at Blanca Blue in the mornings. The food was cold and not up to the standards we expected from dinner. However, breakfast from room service or the steakhouse was excellent so we just ate that instead. The beach is small, but sandy and kept clean and we were able to enjoy swimming in the ocean.

The resort property was beautiful, climbing up the mountainside over Banderas Bay. The trolley made access up and down easy and timely. There were several excellent restaurants on the property offering widely varying menus. There was beautiful rooftop bar with an additional pool as well as a spa and a modern fitness room also overlooking the bay. There were large pools on the upper and lower levels of the property, as well as an ocean beach that also had kayakes and paddleboards. The staff was unfailingly pleasant and helpful and the whole stay was a wonderful experience.

Great hotel, we were upgraded to a higher level room free of charge that included free breakfast, and 25 USD per day for food/spa. We are glad we didn't do all inclusive because we weren't impressed with all of the food and ventured out to downtown to get better eats. Bus stop of right outside the hotel to downtown was completely safe. They did pressure us to do a timeshare meeting that was suppose to last 90 minutes but it went well over 2 hours. The trollys come pretty often and was never a issue for us.

Awesome views, excellent staff and service, great food and drinks. Beach is a bit small and all the local paddlers on the beach were annoying. But, we loved our time their as we celebrated 25 years of marriage. We're going back!

We had a one bedroom oceanfront suite and loved it. Stunning grounds and accommodations. Quiet and clean, with very welcoming staff. We went all-inclusive and probably won't next time. Two of the three restaurants were excellent but we didn't eat or drink enough of what fell under that plan to justify the cost.

Best location and best hotle/staff. The best view and service. Best security.

Beautiful hotel, went on off season quite for those who like peace and quiet with no crowds to worry about. It's fantastic. Definitely for any couple or family to visit.

We loved our stay at Garza Blanca. The property is beautiful and staff very friendly. I would recommend you make sure which tower you will stay. There are several buildings and some are not on the beach side. If you stay in the mountain side, you will need to get a hotel trolley that can take 15 minutes of wait time to go to the beach side.

The hotel is just BEAUTIFUL and the service is one of the best i've even experienced! Very clean and confortable room with a breathtaking view. Quit and relaxing atmosphere at the pools and at the beach, and the breakfast at the hotel restaurant is diverse and the food is fresh and tastes good. Overall unforgatable vacation and very recommended for a honeymoon! I absolutely loved it.

As soon as we arrived we were greeted by the friendly staff. Check in was quick and we took advantage of the all inclusive right away. The food was beautifully presented and delicious. Our room was on the 7th floor with beautiful views of the ocean & resort. We were there in their off season which was hot & humid but, our stay was perfect with low crowds and for what we paid it was great. Overall we were impressed for our first time in Puerto Vallarta.

Km. 7.5 A Barra De Navidad Puerto Vallarta JAL

Hotel highlights

  • Free valet parking
  • Onsite dining
  • Spa
  • 3 outdoor pools

Located in South Shore Hotel Area within a 5-minute walk of Garza Blanca Beach, Garza Blanca Preserve Resort & Spa is within a mile (2 km) of Playa Gemelas. This 165-room, 5-star resort has 3 outdoor pools along with a full-service spa and 3 restaurants. It's on the beach and also close to Los Arcos and Conchas Chinas Beach.


Dining

There are multiple options for onsite dining with 3 restaurants, including Blanca Blue, which has ocean views. Order from room service to satisfy your hunger without leaving your room. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to noon.


Rooms

All 165 air-conditioned rooms provide coffee makers, free newspapers, and safes. For entertainment, guests can expect to find cable TV. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Garza Blanca Preserve Resort & Spa have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free valet parking, and a shuttle from the airport to the hotel (available on request) for USD 28 per person. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a health club, 2 spa tubs, and a sauna.

Room options

Suite, 1 Bedroom, Oceanfront

King 1 | Full 1 | Sleeps 5

Two Bedroom Suite Panoramic

King 1 | Queen 2 | Sleeps 6

Junior Suite, 1 King Bed, Ocean View

King 1 | Sleeps 3

Upgrade Mousai Hotel Adults Only

King 1 | Full 2 | Sleeps 2

Guest reviews for Garza Blanca Preserve Resort & Spa

Everyone (21) Couples (62) Business (1) Family (13) Friends (5) Other (7)
5
Everyone

The staff were all excellent. The only complaint I would have is not being able to use all of the facilities (like the pool at Mousai. Otherwise, I would definitely recommend this hotel

By on Mar 23, 2018

Review comment responded on Mar 26, 2018

Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5
Everyone

Phenomenal experience for my wife and I. We had the 2 bedroom panoramic suite in tower 5, and could not have been happier with our stay. The food was outstanding, and the service was superb, especially in Blanca Blue! We are already planning a return trip later this year with the rest of our family and bringing friends!

By , from Katy, TX on Mar 8, 2018

Review comment responded on Mar 10, 2018

Dear Stephen, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5

definitely a 5 star resort with 5 star service

Everyone

This resort is truly wonderful. Had a mini vacation for 4 days. We stayed in one of the panorama suites. It was huge, tastefully appointed, and extremely comfortable. The staff here will go out of their way to make sure you have everything you need. I have stayed in many luxury hotels and this one is at the top of my list.

By , from Las Vegas on Feb 26, 2018

Review comment responded on Feb 27, 2018

Dear Orbitz, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

3

nice hotel but....

Everyone

I arrived and they had room ready, but the room lock did not work, something they should have checked. The tub was way to high to step over and into and looked worn. The room I stayed in was next to road way and you can here the trucks and cars, not good if light sleeper. The room looked old, so if you go on tour and they show you the model rooms, then every room should be at that standard. The overall resort is nice and food is good. Staff are really friendly, and will go out of there way to help you. Safety is good.

By , from California on Feb 20, 2018

Review comment responded on Feb 20, 2018

Dear Traveler, Thank you for providing us the opportunity of hosting you at Garza Blanca Preserve, Resort & SPA and for taking the time to share your experience with us. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager

5

great vacation

Families

There was initial hiccup , as they tried to move us to tower when I actually booked ocean front suite,however as I did not relent ,they accommodated with 2bed room ocean front suite and after that every thing went smoothly,I really liked the resort,daily breakfast and ocean front suite was relaxing. Would give 5 star ,only one advice,if u booked ocean front ,u need to get that and hotel needs to honor the booking.

By , from oklahoma on Dec 25, 2017

Review comment responded on Dec 27, 2017

Dear kris , Thank you for expressing your great satisfaction with Garza Blanca Preserve, Resort & SPA and for sharing the details of your stay with us. I am very glad to learn that you had a great vacation at our Resort and that the beautiful location, pools and certified beach contributed greatly to making your stay wonderful. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5

amazing vacation spot.

Everyone

This was our 2nd time to the resort (1st was for our honeymoon). This time we took our 8 year son who just about died when he saw how gorgeous the place was! Garza blanca is truly amazing, their hospitality is above and beyond! The staff is friendly and we really enjoyed eating at Boca dos ( ate there nearly everynight!) Each day the resort has activities and they even had several kid activities that they held at the pool. We are already looking forward to our next trip and we hope to take our friends and family with us!

By , from Washington on Dec 7, 2017

Review comment responded on Dec 11, 2017

Dear Samantha, Thank you for expressing your great satisfaction with Garza Blanca Preserve, Resort & SPA and for sharing the details of your stay with us. I am very glad to learn that our team contributed greatly to making your second stay with us memorable. I am happy you and your family had an amazing vacation and are planning to come back for a third time, I very much appreciate your loyalty. It will be an honor for Garza Blanca to have you back and offer you our sincere hospitality on your next visit. Kind regards, Philipp Real General Manager Garza Blanca Preserve, Resort & SPA

5

truly fantastic vacation

Everyone

The setting is so beautiful, the facilities are truly fantastic, luxurious, comfortable... and the staff is truly great

By on Aug 13, 2017

Review comment responded on Aug 17, 2017

Dear Guest, Thank you very much for your truly positive review. I am delighted to read you had a fantastic vacation with us and I look forward to welcoming you once again in the near future. Another fantastic stay awaits you here on your next visit. Best regards, Eliezer Quiñones General Manager

3

amazing location - beautiful views - okay service

Everyone

This hotel is in an incredible location and the views are spectacular. It is very accessible to downtown and close proximity to Boca makes it easy to shoot out to Yelapa for a day. The hotel staff were incredibly friendly and helpful, but the level of management and organization didn't feel up to par with a typical 5 star hotel. Our room wasn't ready until around 6 and they had rushed to make it ready, as we were waiting, so a lot of cleaning items were overlooked. Our jacuzzi was broken and it took about a day to get moved to a room with a working one. The room service took around 90-100 minutes for orders as simple as pancakes and a breakfast burrito and items were mixed up or missing. The front desk never answered the phone, which would route you to premium service, who always answered but would just reroute back to a front desk that wouldn't answer (not super helpful). Overall we had an amazing vacation and I would stay at the hotel again, but I do think there were several areas (mainly in organization and management) that they should work on.

By , from San Francisco, CA on Jul 5, 2017

Review comment responded on Jul 8, 2017

Dear Dan, Thank you very much for selecting Garza Blanca Preserve, Resort & SPA as your vacation destination, it was a pleasure to host you here. I appreciate your nice words as well as your constructive feedback, we will definitely, as a team, work on the points mention to improve. I look forward to welcome you back and see our improvements based on your comments. Best regards, Eliezer Quiñones General Manager

5

fantastic facility

Families

Resort was phenomenal. Staff was fantastic. Room views are breath taking. Food was great as well. We would go back in a heartbeat!

By , from Texas on Jun 8, 2017

Review comment responded on Jun 12, 2017

Dear JK4019, Thank you very much for sharing your truly positive comments about Garza Blanca Preserve Resort & SPA. It was a pleasure to host you here. I am looking forward to your next visit very soon. Best regards, Eliezer Quiñones General Manager

5

beautiful hotel, wonderful staff

Everyone

We had a brief but wonderful stay at Garza Blanca! the room was beautiful and the staff were impressively attentive. I would defiantly consider visiting again in the future.

By , from San Antonio Texas on May 23, 2017

Review comment responded on Jun 7, 2017

Dear Alberto, Thank you for selecting Garza Blanca Resort as your vacation destination. It was a pleasure to host you here with us. I am happy you enjoyed your suite and the attentive service of our wonderful staff. I look forward to your next visit. Best regards, Eliezer Quiñones General Manager