The property is beautiful! The staff are great and its very tranquil.
The staff at this hotel made us feel like royalty! The facilities were top notch and well maintained. The service beyond compare! Truly a great place to relax and enjoy our vacation. I will return and recommend to everyone I can!!
Very nice romantic boutique hotel for couples (average age >45). The grounds and the rooms were beautiful and quiet. My wife had excellent massages and facial at their spa. She used their sauna and steam room. The gym had good equipment. The golf course was right next door and in good shape. It was lightly played. We paid for an all-inclusive experience so we ate most of our meals at the hotel or its sister hotel Velas Vallarta which was a 5 minute shuttle ride away. There is also a beach club which serves lunch and dinner. I'd say the only drawback about the hotel is that it is not on the beach and that there were only two restaurants on site. The poolside bar served lunch. The main restaurant, Emiliano's, served all three meals. The food varied from excellent to so-so. For dinner there was always a special 4 course meal, or you could order al la carte. We tried the main restaurant at the sister hotel and found it very good. Of course Puerto Vallarta has many excellent restaurants and venues. Our local friends took us to La Traviata on the top of a hotel downtown. The food and the view were magnificent. We visited the so-called boardwalk to buy souvenirs etc. And went down the coast in a 45 minute taxi ride to a quaint beach called Boca where we had an excellent grilled fish.
Did not like experience with staff members. Better customer service experience was warranted. Beautiful property, close to airport nonetheless. Hoping second time around would be better.
I loved my week long stay at Casa Velas. The only thing I wished they offered was bicycles so that guests can ride to their sister properties without having to wait for a shuttle bus. It was a minor thing, but a bicycle would be a convenient and fun way to get around the neighborhood.
My husband and I enjoyed our first "all inclusive" experience at Casa Velas and were completely enraptured. From the moment we arrived to our all-too-soon departure 7 days later, we were treated warmly and graciously at every turn. Both the staff at the hotel and the private beach club got to know us quickly, anticipating our needs and looking our for our comfort and enjoyment. The variety and freshness of the menus had us wondering how the next meal could top the previous dining experience. Our vacation was a dream come true, from start to finish.
I never really "got" all-inclusive resorts until now but I'd come back here every year. Every meal was fantastic, the staff was friendly, the location was great, and the view from the beach club was amazing. Just to clarify one thing: the hotel is not on the beach, but they own land on the beach a block away. It has its own restaurant and pool and there is a free shuttle van between it and the hotel (though it's only a ten-minute walk).
The hotel offered a nice opportunity to relax and recharge. The restaurant was amazing (though better when guest chefs visited from the sister-resort), but the evening entertainment should have been varied (the same violinist played the same songs each evening). The beachclub was convenient, though not so close that we would want to walk to it in the hot, mid-day sun. The service provided by the staff was fantastic. Overall, we were very pleased with our stay.
This is a fantastic boutique resort where all inclusive is really all inclusive. They have fun tasting menus, wine tastings, they never let your glass become empty. It really is an all-inclusive resort with a grown-up spin. I loved having access to their private beach club, it was so serene. Although there was only 2 restaurants and the property is small, you are allowed access to their 2 other hotels in the area (one is further so we did not venture there), however people staying at those hotels did not have access to Casa Velas. It was perfect, hoping to return soon.
We stayed at Casa Vela last week and enjoyed EVERY minute....Luis and Mitchell are the Concierge in town and Jorge mans the front like no other. The best part of the place is the private Ocean Club, where Daniel and Jorge make you feel like Rockefeller! All in all, its small, personal, friendly and the food was amazing!
I really enjoyed my stay at Casa Velas. If you are visiting Puerto Vallarta, this IS the place to stay! A luxury hotel & very friendly staff. You truly feel in Paradise. Highly recommended!
What a treat this place was. After a long, delayed trip (thanks United Airlines!) - we arrived in the early afternoon. We were greeted immediately with a hibiscus tea and the tremendous staff took care of us from that moment until we left. The concierge was great. The pool staff was tremendous. Pluses: * the food was great * the grounds were beautiful * the hotel is small, never felt crowded * beach club was beautiful Minuses: * there was always work being done (pool tiles being replaced, drainage trench being dug, etc.). I expected more from a 4 diamond resort * I wish you could get appetizers or some food when sitting enjoying a drink outside of the lobby. All we were offered were peanuts. For an all inclusive it seemed odd All in all - I cannot say enough great things about Casa Velas. We will certainly be back.
We stayed here for a week a Feb. and had a great time. If you are a golfer, this is the resort for you--you are a short walk away from the Marina Vallarta clubhouse and driving range. The setting was beautiful, the food was mostly good, and the service was also mostly good, and, at times, it was great!
We were very disappointed with this hotel. It is advertised as a 4 star hotel. It is 3 stars at best. The quality of the rooms is extremely disappointing. Rooms are old and outdated. They smell of mildew. The amenities in the bathroom are subpar. The jacuzzi in the room is scratched up and looks old and worn. Rooms are dark and uninviting. WiFi does not work in the room despite multiple complaints to the management. The minibar in the room has a very limited selection (few sodas and a couple cans of beer). Despite it being an all inclusive resort, the waiters constantly chase you around to sign the check after any meal or even a simple drink by the pool. This is super annoying. On several occasions, they included some extra charges on the check that we did not even consume. Overall, we were very disappointed with this hotel and we would not go back or recommend it to anyone.
My husband and I celebrated a 10 year anniversary. I ate and ate and ate. Thank goodness we were only there for three days. The Ocean Club at the beach was also amazing! Would definitely do it all over again.
Fantastic hotel and staff. Close to the beach and marina.
We loved Casa Velas! My wife and I flew down to PV for a short 5 night stay and had a wonderful time, spent a lot if time relaxing at the beach club or in our suite getting room service, the staff there is amazing, they make you feel right at home and very comfortable, Rangel, Joel, Oscar, Susy, and Rafael were some of our favorites. We plan on going back in the near future
I have never recived such good service in any hotel I've stayed. The quality of the food and bevarage also has the highest standards.
Casa Velas is a beautiful boutique hotel located on the Gold course. If you like peace and quiet- this is the place for you.The pool area is quiet no kids or activities directors trying get you to play water games etc. The private beach club was lovely and had great food !! I liked everything I tried. My only complaint --many days it took forever to get a drink, The food at Emilios got a little old, since it was our only place to eat. The service at breakfast was really SLOW, but the food was so good. I loved alll the smoothie choices. So we went the sister hotel for a few meals for variety. We had good food at the steak house and the Italian restaurant. Overall the food was very good but not amazing. We certainly didn't starve and still gained weight. The rooms--we stayed in 307 it was nice and had a huge shower!!! The bed and the linens were wonderful. We golfed several times with our golf package and enjoyed seeing all the crocodiles on the course. The course was in decent shape and played well even though it was quite busy. My only complaints were lack of food choice on staff. The fact that even though we had spa credit they wanted us to pay to use the jacuzzi--our room didn;t have one and y husband hurt his back and wanted torelax in the spa's jacuzzi. We also had problems with dinner reservations a few time. Once the girl at the desk never made one for us, nor we were informed about the choices, where and when the chefs table was etc. So that was a little annoying. I felt that should have all been explained to us upon arrival. Other than that everything was great--including the weather.
This was our third time to Casa Velas and we're reluctant to stay anywhere else. The staff, food, location and amenities are excellent. But one of the reasons we chose Casa Velas the first time around was because it was for adults only. This year the new management decided to allow children. There weren't many, and they are still not allowed at the Beach Club, but when you're trying to escape the chaos of home and all the other typical resorts, it's a bit annoying to see a high chair, water wings, tiny voices and temper tantrums. We barely noticed the new cost-cutting measures the new management put in place, but the few things we were disappointed in is the fact that they cut the staff at Emiliano and the Beach Club; and reduced the menu offerings. On our last night, it felt like the staff forgot about us. They were so busy that they didn't have a chance to come back to check on our drinks, and it took them about 20 minutes to get our desserts out. We still have very little to complain about at Casa Velas, and unless the conditions deteriorate drastically (or they start full-blown kids' programs, menus, etc.), we'll still recommend it and still keep going back. Guests new to Casa Velas will feel the same way, and won't notice the changes. It truly is an exceptional resort.
Located in Marina Vallarta within a mile (2 km) of Bay of Banderas, Casa Velas – Adults only is within a few miles (5 km) of other popular sights such as Cruise Ship Terminal. This 80-room, 4.5-star property has a golf course, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Emiliano, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service.
The 80 rooms have an array of amenities, including free minibar items, iPod docks, and espresso makers. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Ceiling fans, safes, and phones are also standard.
Guests of Casa Velas – Adults only have access to a golf course, a full-service spa, and an outdoor pool. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a gym, a spa tub, and a sauna.
The property is beautiful! The staff are great and its very tranquil.
The staff at this hotel made us feel like royalty! The facilities were top notch and well maintained. The service beyond compare! Truly a great place to relax and enjoy our vacation. I will return and recommend to everyone I can!!
Adam, we feel very pleased to have hosted you on your very recent stay to Puerto Vallarta and to know the relaxing experience that you enjoyed in our hotel. Thank you for highlighting your satisfaction with the quality of our service and the well maintained of our facilities. On behalf of the entire Casa Velas family, it will be an honor to host you again soon and continue pampering you with the hospitality, quality, and the relaxing ambiance that you deserve. We wish you all the best.
Very nice romantic boutique hotel for couples (average age >45). The grounds and the rooms were beautiful and quiet. My wife had excellent massages and facial at their spa. She used their sauna and steam room. The gym had good equipment. The golf course was right next door and in good shape. It was lightly played. We paid for an all-inclusive experience so we ate most of our meals at the hotel or its sister hotel Velas Vallarta which was a 5 minute shuttle ride away. There is also a beach club which serves lunch and dinner. I'd say the only drawback about the hotel is that it is not on the beach and that there were only two restaurants on site. The poolside bar served lunch. The main restaurant, Emiliano's, served all three meals. The food varied from excellent to so-so. For dinner there was always a special 4 course meal, or you could order al la carte. We tried the main restaurant at the sister hotel and found it very good. Of course Puerto Vallarta has many excellent restaurants and venues. Our local friends took us to La Traviata on the top of a hotel downtown. The food and the view were magnificent. We visited the so-called boardwalk to buy souvenirs etc. And went down the coast in a 45 minute taxi ride to a quaint beach called Boca where we had an excellent grilled fish.
Thank you kindly, Joshua, for taking the time to share your views and experiences with us. I am very pleased to know that you and your wife enjoyed an excellent time in your beautiful and quiet suite, and enjoying our spacious spa, gym and that you also visited our sister hotel Velas Vallarta. As you mentioned, Joshua, although our property it is not in front the beach, we do offer our guests unlimited access to our exclusive Beach Club located only three minutes away by shuttle, where our guests will enjoy beautiful views of the ocean, quiet pool, and a restaurant with delicious options for lunch and dinner. We hope your experience with us this time, left you with the desire to come back and stay again many times. We wish you an excellent summer season all the way up in San Jose, California.
Did not like experience with staff members. Better customer service experience was warranted. Beautiful property, close to airport nonetheless. Hoping second time around would be better.
Thank you for visiting our property, and for taking a few minutes for sharing with us your comments. As a hotel representative, I regret so much to hear about your dislike with our staff members, and in this respect, I will investigate the source that caused your disappointment. You can be assured that your comments will be very helpful to improve the aspects you pointed out. I reiterate my gratitude for your visit and I remain at your service.
I loved my week long stay at Casa Velas. The only thing I wished they offered was bicycles so that guests can ride to their sister properties without having to wait for a shuttle bus. It was a minor thing, but a bicycle would be a convenient and fun way to get around the neighborhood.
It was an honor to have hosted you, Pat, and to have given you a lovely weeklong stay on our property. In respect your comment of providing bicycles for our guests, you can be assured that we will consider your advice, when we plan new additions that complement our services to improve even further the vacation experience that valued guests such as yourself deserve. On behalf of the entire Casa Velas team, we look forward to seeing you again soon in this beautiful paradise. Best regards.
My husband and I enjoyed our first "all inclusive" experience at Casa Velas and were completely enraptured. From the moment we arrived to our all-too-soon departure 7 days later, we were treated warmly and graciously at every turn. Both the staff at the hotel and the private beach club got to know us quickly, anticipating our needs and looking our for our comfort and enjoyment. The variety and freshness of the menus had us wondering how the next meal could top the previous dining experience. Our vacation was a dream come true, from start to finish.
Thank you so much for reserving through Orbitz in order to be wined, dined and pampered at your new Mexican home, Casa Velas. Your gracious comments along with your vivid photos truly show the enchantment that you experienced with us. Until next time, we look forward to your lovely presence with us.
I never really "got" all-inclusive resorts until now but I'd come back here every year. Every meal was fantastic, the staff was friendly, the location was great, and the view from the beach club was amazing. Just to clarify one thing: the hotel is not on the beach, but they own land on the beach a block away. It has its own restaurant and pool and there is a free shuttle van between it and the hotel (though it's only a ten-minute walk).
Mr. Eric, thank you very much for giving us the opportunity to be your first all-inclusive hotel experience. We are proud to know that you enjoyed this experience and would like to repeat it. Thank you for emphasizing each of the positive aspects of your stay at Casa Velas, our fantastic meals, friendly staff and great location. As you mentioned, our property has its own beach club just three minutes by car or a 10 minute walk. Where our valued guests can enjoy delicious food, refreshing drinks in front of the sea, with the excellent service that characterizes us. It will be a pleasure to host you again and indulge you with the hospitality that distinguishes us. We send you our best wishes for an excellent 2017.
The hotel offered a nice opportunity to relax and recharge. The restaurant was amazing (though better when guest chefs visited from the sister-resort), but the evening entertainment should have been varied (the same violinist played the same songs each evening). The beachclub was convenient, though not so close that we would want to walk to it in the hot, mid-day sun. The service provided by the staff was fantastic. Overall, we were very pleased with our stay.
This is a fantastic boutique resort where all inclusive is really all inclusive. They have fun tasting menus, wine tastings, they never let your glass become empty. It really is an all-inclusive resort with a grown-up spin. I loved having access to their private beach club, it was so serene. Although there was only 2 restaurants and the property is small, you are allowed access to their 2 other hotels in the area (one is further so we did not venture there), however people staying at those hotels did not have access to Casa Velas. It was perfect, hoping to return soon.
We stayed at Casa Vela last week and enjoyed EVERY minute....Luis and Mitchell are the Concierge in town and Jorge mans the front like no other. The best part of the place is the private Ocean Club, where Daniel and Jorge make you feel like Rockefeller! All in all, its small, personal, friendly and the food was amazing!
Thank you for taking a few moments to share your satisfaction on your vacation experience at Casa Velas. We truly appreciate that you reserved with us, and look forward to hosting you again in the future.